
CHIEF EXECUTIVE OFFICER’S STATEMENT
Overview
Early in the pandemic we acted decisively
to protect our people, customers, and our
business. As a result of these actions, we
have emerged as a stronger business which is
not only reflected in our very strong financial
results for the year, but also in the greater
relationships we now have with our customers.
The number of people using Auto Trader to
buy their next car is at record levels, and more
retailers are choosing to partner with us,
helping to strengthen our competitive position.
Summary of operating performance
Supported by a strong car market and seeing
a meaningful increase in the amount of time
car buyers have spent online, Auto Trader has
had a strong year. Revenue grew by 65% to
£432.7m (2021: £262.8m). The abnormally
high rate of growth principally reflects the
COVID-related discounts we gave to our
retailer customers throughout the pandemic.
A better comparison is that of two years ago,
against which revenue grew by 17% (2020:
£368.9m), with a greater number of customers
using Auto Trader and choosing to spend
more on our platform. Operating profit grew
88% to £303.6m (2021: £161.2m), again with a
better comparison being 2020 where growth
was also 17% (2020: £258.9m). Operating profit
margin grew to 70% (2021: 61%) and was
consistent with the level achieved in 2020.
Our purpose and strategy
Our purpose is to Drive change together.
Responsibly. Which is at the core of our
business strategy. It is also integral to how
we think about supporting our customers,
our industry, our people, our local
communities and the environment.
We strive to be the best place to find, buy and
sell a car in the UK on a platform that enables
data-driven digital retailing for our customers. We
think about our strategy in terms of four strategic
pillars: our core marketplace, digital retailing, our
data platform, all of which sit alongside our make
a difference strategy. We have made good
progress across all areas throughout the year.
In April 2021, we successfully executed our
annual pricing event including the launch
of Retailer Stores, which offers retailers their
own dedicated, customisable location on
Auto Trader. This allows retailers to bring their
brand to life, driving consumer confidence and
standing out to buyers. As we build our digital
retailing capabilities, we envisage these
pages becoming an area that customers can
use as part of their own e-commerce journey.
At the start of the year, we also evolved our
advertising package structure and changed
the sort order for listings. We have now
created a consistent cross platform
experience with adverts appearing in search
based on a relevancy algorithm. As part of
this change, we have discontinued our Basic
package, introduced a higher level and
re-branded our top three levels to Enhanced,
Super and Ultra. We have increased the
penetration of these higher yielding
packages with 31% of retailer stock on a
package above Standard in March 2022
(March 2021: 26%). Whilst the supply and
demand dynamics during the past six months
have not created the best environment
for upselling, we have nonetheless seen
customers continue to invest further in
our suite of prominence products.
The number of customers paying for our
new car product has been robust despite
the challenges of sourcing stock due to the
shortage of semi-conductors. We ended the
year with over 1,800 retailers (2021: over 2,000)
paying to advertise new cars on our site.
With car buyers continuing to do more online,
our focus is to build an end-to-end deal builder
journey on Auto Trader, which leverages the
three individual components of guaranteed
part-exchange, reservations and finance
applications, all of which have been trialled
individually. Whilst we believe that the physical
showroom will continue to play a role in the car
buying process for a number of years, there
are several components which can be
brought online which will drive sales and
efficiencies for our retailer customers,
provide a better consumer experience,
and provide significant long-term growth
opportunities for our business.
Having last year acquired AutoConvert, a
finance, insurance and compliance platform,
we have recently launched a small trial
enabling the application and approval of a
finance proposal on Auto Trader. This product
is expected to drive greater transparency for
buyers, with an upfront understanding of their
finance options, including a soft-check and full
application journey which will drive efficiencies
on the forecourt. The trial is working with a
couple of lenders and if the buyer is not eligible
for the retailer’s first choice of lender, the
journey presents an alternative lender via a
broker, Carmoney. While enabling each retailer
to use their choice of lender dramatically
increases the complexity of the product and
onboarding, we believe it will ultimately result
in much greater take-up and engagement
from our customers, thereby giving us the best
chance of seamlessly bridging the offline and
online experiences.
We have also continued to evolve our trial for
vehicle reservations during the year, with the
introduction of Auto Trader’s Seller Promise,
which is currently offered by a subset of trial
customers. Seller Promise is designed to
give buyers greater peace of mind when
completing more of the buying journey online
and includes certain features offered by
the retailer, such as warranties, a 14-day
moneyback guarantee and 12-month minimum
MOT and service. In the year we have seen over
400 reservations convert into a successful
transaction, which give us good levels of
confidence as we evolve the proposition to be
incorporated into our full deal builder journey.
As referenced in our half-year results, we have
improved our offering for consumers who
want to conveniently sell their car for cash
through our Instant Offer product, which
uses the same consumer journey as our
Guaranteed Part-Exchange (‘GPX’) product,
and is the final component in our deal builder
journey. These products enable consumers to
get an accurate and guaranteed price for
their existing vehicle whilst shopping on
Auto Trader, eliminating either the need to
haggle over a part-exchange or look for other
disposal routes for their current vehicle. Over
the past 12 months, we have provided c.1.2
million guaranteed valuations and purchased
over 10,000 vehicles on Instant Offer, through
our partner Cox Automotive.
During the year we launched a new product,
Market Extension, that allows customers to
sell vehicles outside their local area. This
digital retailing product enables customers to
sell beyond the physical constraints of their
forecourt. Initial uptake has been strong with
over 6% of retailer stock on this product at year
end, with the product being most relevant
for those customers with either delivery
capability or multiple forecourt locations.
6 Auto Trader Group plc Annual Report and Financial Statements 2022