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Revenues and Segment Reporting
 12 Months Ended
Dec. 31, 2020
Revenues and Segment Reporting [Abstract]  
Revenues
Note 2, Revenues and Segment Reporting


The following table presents our revenues disaggregated by each major product category and service for each of the last three years (dollars in thousands, amounts and percentages may not always add due to rounding):

  
Year Ended December 31,
  
   
2020
    
2019
    
2018
  
   
Net Sales
    
% of
Net Sales
    
Net Sales
    
% of
Net Sales
    
Net Sales
    
% of Net Sales
  
Merchandise:
                                    
Case Goods
                                    
Bedroom Furniture
  
$
116,753
      
15.6
%
  
$
127,500
      
15.9
%
  
$
131,673
      
16.1
%
Dining Room Furniture
    
79,766
      
10.7
      
88,877
      
11.1
      
92,865
      
11.4
  
Occasional
    
65,764
      
8.8
      
65,565
      
8.2
      
72,193
      
8.8
  
     
262,283
      
35.1
      
281,942
      
35.1
      
296,731
      
36.3
  
Upholstery
    
315,714
      
42.2
      
321,024
      
40.0
      
326,114
      
39.9
  
Mattresses
    
72,855
      
9.7
      
90,583
      
11.3
      
85,055
      
10.4
  
Accessories and Other (1)
    
97,400
      
13.0
      
108,742
      
13.6
      
109,833
      
13.4
  
   
$
748,252
      
100.0
%
  
$
802,291
      
100.0
%
  
$
817,733
      
100.0
%

(1)
Includes delivery charges and product protection.


Estimated refunds for returns and allowances are recorded based on estimated margin using our historical return patterns. We record estimated refunds for sales returns on a gross basis and the carrying value of the return asset is presented separately from inventory. Estimated return inventory of $853,000 and $765,000 at December 31, 2020 and 2019, respectively, is included in the line item “Other current assets” and the estimated refund liability of $2,378,000 and $2,023,000 at December 31, 2020 and 2019, respectively, is included in the line item “Accrued liabilities” on the Consolidated Balance Sheets.


We record customer deposits when payments are received in advance of the delivery of merchandise, which totaled $86,183,000 and $30,121,000 at December 31, 2020 and December 31, 2019, respectively. Of the customer deposit liabilities at December 31, 2019, approximately $113,000 has not been recognized through net sales in the twelve months ended December 31, 2020.


We typically offer our customers an opportunity for us to deliver their purchases and most choose this service. Delivery fees of approximately $30,824,000, $34,580,000 and $34,405,000 were charged to customers in 2020, 2019 and 2018, respectively, and are included in net sales. The costs associated with deliveries are included in selling, general and administrative expenses and were approximately $35,885,000, $39,796,000 and $40,236,000 in 2020, 2019 and 2018, respectively.
Segment Reporting

We operate within a single reportable segment. We use a market area approach for both financial and operational decision making. Each of these market areas are considered individual operating segments.  The individual operating segments all have similar economic characteristics. The retail stores within the market areas are similar in size and carry substantially identical products selected for the same target customer.  We also use the same distribution methods chain-wide.