XML 126 R102.htm IDEA: XBRL DOCUMENT v3.25.3
LOANS - Performance of Modified Consumer Loans (Details) - Consumer loans - USD ($)
$ in Millions
 9 Months Ended 12 Months Ended
Sep. 30, 2025
Dec. 31, 2024
In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance $ 1,906 $ 1,559
Gross credit losses 285 293
In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,314 1,144
In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 228 232
In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 364 183
In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 97 84
Gross credit losses 3 1
In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 85 74
In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 10 7
In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 2 3
Residential mortgages | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 378 99
Gross credit losses 0 0
Residential mortgages | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 97 40
Residential mortgages | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 24 19
Residential mortgages | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 257 40
Residential mortgages | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 38 37
Gross credit losses 1 0
Residential mortgages | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 34 34
Residential mortgages | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 2
Residential mortgages | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Home equity loans | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 4 3
Gross credit losses 0 0
Home equity loans | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 0 1
Home equity loans | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 0
Home equity loans | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 2
Total credit cards | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,492 1,432
Gross credit losses 283 291
Total credit cards | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1,189 1,081
Total credit cards | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 200 211
Total credit cards | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 103 140
Total credit cards | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 29 17
Gross credit losses 1 0
Total credit cards | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 25 16
Total credit cards | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 1
Total credit cards | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 0
Personal, small business and other | In North America offices    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 32 25
Gross credit losses 2 2
Personal, small business and other | In North America offices | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 28 22
Personal, small business and other | In North America offices | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 3 2
Personal, small business and other | In North America offices | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 1 1
Personal, small business and other | In offices outside North America    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 30 30
Gross credit losses 1 1
Personal, small business and other | In offices outside North America | Current    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 26 24
Personal, small business and other | In offices outside North America | 30–89 days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance 4 4
Personal, small business and other | In offices outside North America | 90+ days past due    
Financing Receivable, Modified [Line Items]    
Total modified loans balance $ 0 $ 2