XML 31 R12.htm IDEA: XBRL DOCUMENT
v3.22.4

Revenue, Deferred Revenue and Prepaid Commissions | 12 Months Ended
--- | ---
Dec. 31, 2022
Revenue from Contract with Customer [Abstract] |
REVENUE, DEFERRED REVENUE AND PREPAID COMMISSIONS | REVENUE, DEFERRED REVENUE AND PREPAID COMMISSIONS Revenue Recognition Revenues are recognized when control of the promised goods or services is transferred to our customers, in an amount that reflects the consideration we expect to be entitled to in exchange for those goods or services. The following table presents our revenues disaggregated by revenue type:
|  | For the Year Ended December 31,
(Dollars in thousands) |  | 2022 |  | 2021 |  | 2020
Revenue: |  |  |  |  |  |
Paging revenue |  | $ | 73,323 |  |  | $ | 75,845 |  |  | $ | 79,916 |
Product and other revenue |  | 2,299 |  |  | 2,981 |  |  | 3,677 |
Wireless revenue |  | $ | 75,622 |  |  | $ | 78,826 |  |  | $ | 83,593 |
License |  | $ | 7,202 |  |  | $ | 5,917 |  |  | $ | 5,245 |
Professional services |  | 12,565 |  |  | 17,161 |  |  | 17,910 |
Hardware |  | 2,211 |  |  | 2,267 |  |  | 2,841 |
Operations revenue |  | 21,978 |  |  | 25,345 |  |  | 25,996 |
Maintenance |  | 36,934 |  |  | 37,982 |  |  | 38,591 |
Software revenue |  | $ | 58,912 |  |  | $ | 63,327 |  |  | $ | 64,587 |
Total revenue |  | $ | 134,534 |  |  | $ | 142,153 |  |  | $ | 148,180 |
The Company is currently structured as a single operating (and reportable) segment, a clinical communication and collaboration business. The U.S. was the only country that accounted for more than 10% of the Company’s total revenue for the years ended December 31, 2022, 2021 and 2020. Revenue generated in the U.S. and internationally consisted of the following for the periods stated:
| For the Year Ended December 31,
(Dollars in thousands) | 2022 |  | 2021 |  | 2020
Revenue: |  |  |  |  |
United States | $ | 130,380 |  |  | $ | 138,265 |  |  | $ | 145,349 |
International | 4,154 |  |  | 3,888 |  |  | 2,831 |
Total revenue | $ | 134,534 |  |  | $ | 142,153 |  |  | $ | 148,180 |
Deferred Revenues Our deferred revenues represent payments made to, or due from, customers in advance of our performance. Changes in the balance of total deferred revenue during the twelve months ended December 31, 2022, are as follows:
(Dollars in thousands) | December 31, 2021 |  | Additions |  | Revenue Recognized |  | December 31, 2022
Deferred Revenue | $ | 26,406 |  |  | $ | 58,536 |  |  | $ | (58,418) |  |  | $ | 26,524 |
During the twelve months ended December 31, 2022, the Company recognized $22.8 million of revenue related to amounts deferred as of December 31, 2021. Prepaid Commissions Our prepaid commissions represent payments made to employees in advance of our performance on the related underlying contracts. These costs have been incurred directly in relation to obtaining a contract. As such, these costs are amortized over the estimated period of benefit. Changes in the balance of total prepaid commissions during the year ended December 31, 2022, are as follows:
(Dollars in thousands) | December 31, 2021 |  | Additions |  | Commissions Recognized |  | December 31, 2022
Prepaid Commissions | $ | 1,821 |  |  | $ | 3,957 |  |  | $ | (4,033) |  |  | $ | 1,745 |
Prepaid commissions are included within prepaid expenses in the Consolidated Balance Sheets and commissions expense is included within Selling and marketing on the Consolidated Statements of Operations. Remaining Performance Obligations The balance of consideration allocated to remaining performance obligations at December 31, 2022 was $44.0 million. We expect to recognize approximately $33.1 million of these remaining performance obligations over the next 12 months, with the remaining balance recognized thereafter.

X
- References No definition available. + Details
Name: | us-gaap_RevenueFromContractWithCustomerAbstract
Namespace Prefix: | us-gaap_
Data Type: | xbrli:stringItemType
Balance Type: | na
Period Type: | duration

X
- Definition The entire disclosure of revenue from contract with customer to transfer good or service and to transfer nonfinancial asset. Includes, but is not limited to, disaggregation of revenue, credit loss recognized from contract with customer, judgment and change in judgment related to contract with customer, and asset recognized from cost incurred to obtain or fulfill contract with customer. Excludes insurance and lease contracts. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -URI https://asc.fasb.org/topic&trid=49130388 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 10 -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130551-203045 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 13 -Subparagraph (b)(2) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130556-203045 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (b) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 9 -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130550-203045 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (e) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (a) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (d) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 15 -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130558-203045 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 606 -SubTopic 10 -Section 50 -Paragraph 12 -Subparagraph (c) -URI https://asc.fasb.org/extlink&oid=126920106&loc=SL49130554-203045 + Details
Name: | us-gaap_RevenueFromContractWithCustomerTextBlock
Namespace Prefix: | us-gaap_
Data Type: | dtr-types:textBlockItemType
Balance Type: | na
Period Type: | duration