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Segment Reporting and Concentrations - Long-lived assets (Details) - USD ($) $ in Thousands | Sep. 30, 2020 | Dec. 31, 2019
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Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | $ 20,637 | $ 21,477
United States |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 4,162 | 4,521
Canada |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 8,532 | 8,708
United Kingdom |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 1,699 | 1,907
Philippines |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 4,688 | 5,135
India |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 1,025 | 508
Sri Lanka |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 529 | 678
Israel |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 1 | 19
Germany |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | 1 | 1
Total Foreign |  |
Revenues from External Customers and Long-Lived Assets [Line Items] |  |
Long - lived assets | $ 16,475 | $ 16,956

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- Definition Long-lived assets other than financial instruments, long-term customer relationships of a financial institution, mortgage and other servicing rights, deferred policy acquisition costs, and deferred tax assets. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=120311839&loc=d3e9038-108599 + Details
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- Definition Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table. + References No definition available. + Details
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