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Segment reporting and concentrations | 12 Months Ended
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Dec. 31, 2021
Segment reporting and concentrations. |
Segment reporting and concentrations | 12. Segment reporting and concentrations The Company’s operations are classified in three reporting segments: Digital Data Solutions (DDS), Synodex and Agility. The DDS segment provides AI-enabled software platforms and managed services to companies that require high-quality data for training AI and machine learning (ML) algorithms, and AI digital transformation solutions to help companies apply AI/ML to real-world problems relating to analyzing and deriving insights from documents. In conjunction with AI digital transformation, the Company often provides a range of data engineering support services, including data transformation, data curation, data hygiene, data consolidation, data compliance, and master data management. The Synodex segment provides an industry platform that transforms medical records into useable digital data organized in accordance with its proprietary data models or client data models. The Agility segment provides an industry platform that provides marketing communications and public relations professionals with the ability to target and distribute content to journalists and social media influencers world-wide and to monitor and analyze global news channels (print, web, radio and TV) and social media channels. A significant portion of the Company’s revenues is generated from its locations in the Philippines, India, Sri Lanka, Canada, Germany, the United Kingdom and Israel. Revenues from external clients, segment operating profit (loss), and other reportable segment information are as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | For The Years Ended December 31,
​ |  | 2021 |  | 2020
Revenues: |  | ​ |  |  | ​ |
DDS | ​ | $ | 52,569 | ​ | $ | 41,983
Synodex | ​ |  | 4,163 | ​ |  | 4,828
Agility | ​ |  | 13,023 | ​ |  | 11,429
Total Consolidated | ​ | $ | 69,755 | ​ | $ | 58,240
Income (loss) before provision for income taxes(1): | ​ |  |  | ​ |  |
DDS | ​ | $ | 6,311 | ​ | $ | 1,260
Synodex | ​ |  | (1,797) | ​ |  | 357
Agility | ​ |  | (5,477) | ​ |  | (572)
Total Consolidated | ​ | $ | (963) | ​ | $ | 1,045
Income (loss) before provision for income taxes(2): | ​ |  |  | ​ |  |
DDS | ​ | $ | 5,932 | ​ | $ | 980
Synodex | ​ |  | (1,525) | ​ |  | 536
Agility | ​ |  | (5,370) | ​ |  | (471)
Total Consolidated | ​ | $ | (963) | ​ | $ | 1,045
​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | December 31, 2021 |  | December 31, 2020
Total assets: |  | ​ |  |  | ​ |
DDS | ​ | $ | 40,100 | ​ | $ | 37,095
Synodex | ​ |  | 1,753 | ​ |  | 825
Agility | ​ |  | 17,364 | ​ |  | 19,334
Total Consolidated | ​ | $ | 59,217 | ​ | $ | 57,254
​ ​ ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | December 31, 2021 |  | December 31, 2020
Goodwill: |  | ​ |  |  | ​ |
Agility | ​ | $ | 2,143 | ​ | $ | 2,150
Total | ​ | $ | 2,143 | ​ | $ | 2,150
(1) | Before elimination of any inter-segment profits
(2) | After elimination of any inter-segment profits
Long-lived assets as of December 31, 2021 and 2020 by geographic region were comprised of (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | 2021 |  | 2020
United States | ​ | $ | 4,578 | ​ | $ | 4,045
Foreign countries: | ​ |  |  | ​ |  |
Canada | ​ |  | 9,280 | ​ |  | 9,044
United Kingdom | ​ |  | 1,538 | ​ |  | 1,759
Philippines | ​ |  | 4,027 | ​ |  | 4,545
India | ​ |  | 1,481 | ​ |  | 930
Sri Lanka | ​ |  | 154 | ​ |  | 319
Israel | ​ |  | - | ​ |  | 1
Total foreign | ​ |  | 16,480 | ​ |  | 16,598
Totals | ​ | $ | 21,058 | ​ | $ | 20,643
​ One client in the DDS segment generated approximately 11% and 14% of the Company’s total revenues in the fiscal years ended December 31, 2021 and 2020, respectively. No other client accounted for 10% or more of total revenues during these periods. Further, in the years ended December 31, 2021 and 2020, revenues from non-U.S. clients accounted for 45% and 54%, respectively, of the Company’s revenues. Revenues for each of the two years in the period ended December 31, 2021 and 2020 by geographic region (determined based upon client’s domicile), were as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | 2021 |  | 2020
United States | ​ | $ | 38,164 | ​ | $ | 26,764
United Kingdom | ​ |  | 11,588 | ​ |  | 11,184
The Netherlands | ​ |  | 6,547 | ​ |  | 6,695
Canada | ​ |  | 6,190 | ​ |  | 5,791
Others - principally Europe | ​ |  | 7,266 | ​ |  | 7,806
Totals | ​ | $ | 69,755 | ​ | $ | 58,240
​ As of December 31, 2021, approximately 37% of the Company’s accounts receivable was due from foreign (principally European) clients and 19% of accounts receivable was due from one client. As of December 31, 2020, approximately 55% of the Company’s accounts receivable was due from foreign (principally European) clients and 36% of accounts receivable was due from three clients. No other client accounted for 10% or more of the accounts receivable as of December 31, 2021 and 2020.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 31 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8924-108599 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 34 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8981-108599 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (a) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8721-108599 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 40 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9031-108599 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (f) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (e) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 26 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8844-108599 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 41 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9038-108599 Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 32 -Subparagraph (d) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8933-108599 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 22 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8736-108599 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 42 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e9054-108599 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 15 -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8657-108599 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -SubTopic 10 -Section 50 -Paragraph 21 -Subparagraph (b) -URI http://asc.fasb.org/extlink&oid=123359005&loc=d3e8721-108599 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Publisher FASB -Name Accounting Standards Codification -Topic 280 -URI http://asc.fasb.org/topic&trid=2134510 + Details
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