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Segment reporting and concentrations | 12 Months Ended
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Dec. 31, 2023
Segment reporting and concentrations |
Segment reporting and concentrations | 14. Segment reporting and concentrations The Company’s operations are classified in three reporting segments: Digital Data Solutions (DDS), Synodex and Agility. The DDS segment provides AI data preparation services, collecting or creating training data, annotating training data, and training AI algorithms for its customers, and AI model deployment and integration. The DDS segment also provides a range of data engineering support services including data transformation, data curation, data hygiene, data consolidation, data extraction, data compliance, and master data management. The Synodex segment provides an industry platform that transforms medical records into useable digital data organized in accordance with its proprietary data models or customer data models. The Agility segment provides an industry platform that provides marketing communications and public relations professionals with the ability to target and distribute content to journalists and social media influencers world-wide and to monitor and analyze global news channels (print, web, radio and TV) and social media channels. A significant portion of the Company’s revenues is generated from its locations in the Philippines, India, Sri Lanka, Canada, Germany, Israel, United States and the United Kingdom. Revenues from external customers, segment operating profit (loss), and other reportable segment information are as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | For The Years Ended December 31,
​ |  | 2023 |  | 2022
Revenues: |  | ​ |  |  | ​ |
DDS | ​ | $ | 61,576 | ​ | $ | 56,523
Synodex | ​ |  | 7,511 | ​ |  | 7,105
Agility | ​ |  | 17,688 | ​ |  | 15,373
Total Consolidated | ​ | $ | 86,775 | ​ | $ | 79,001
​ | ​ | ​ | ​ | ​ | ​ | ​
Income (loss) before provision for income taxes(1): | ​ |  | ​ | ​ |  | ​
DDS | ​ | $ | 1,823 | ​ | $ | 1,393
Synodex | ​ |  | (299) | ​ |  | (3,213)
Agility | ​ |  | (1,385) | ​ |  | (8,663)
Total Consolidated | ​ | $ | 139 | ​ | $ | (10,483)
​ | ​ | ​ | ​ | ​ | ​ | ​
Income (loss) before provision for income taxes(2): | ​ |  | ​ | ​ |  | ​
DDS | ​ | $ | 1,260 | ​ | $ | 716
Synodex | ​ |  | 219 | ​ |  | (2,599)
Agility | ​ |  | (1,340) | ​ |  | (8,600)
Total Consolidated | ​ | $ | 139 | ​ | $ | (10,483)
​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | December 31, 2023 |  | December 31, 2022
Total assets: |  | ​ |  |  | ​ |
DDS | ​ | $ | 37,232 | ​ | $ | 25,758
Synodex | ​ |  | 3,379 | ​ |  | 3,270
Agility | ​ |  | 18,820 | ​ |  | 19,014
Total Consolidated | ​ | $ | 59,431 | ​ | $ | 48,042
​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | December 31, 2023 |  | December 31, 2022
Goodwill: |  | ​ |  |  | ​ |
Agility | ​ | $ | 2,075 | ​ | $ | 2,038
Total | ​ | $ | 2,075 | ​ | $ | 2,038
​
| (1) | Before elimination of any inter-segment profits
| (2) | After elimination of any inter-segment profits
​ Long-lived assets as of December 31, 2023 and 2022 by geographic region were comprised of (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | 2023 |  | 2022
United States | ​ | $ | 9,101 | ​ | $ | 7,205
Foreign countries: | ​ |  | ​ | ​ |  | ​
Canada | ​ |  | 7,328 | ​ |  | 7,675
United Kingdom | ​ |  | 1,028 | ​ |  | 1,198
Philippines | ​ |  | 3,484 | ​ |  | 3,682
India | ​ |  | 1,791 | ​ |  | 1,195
Sri Lanka | ​ |  | 423 | ​ |  | 426
Israel | ​ |  | 13 | ​ |  | 3
Total foreign | ​ |  | 14,067 | ​ |  | 14,179
Totals | ​ | $ | 23,168 | ​ | $ | 21,384
​ Long-lived assets include the unamortized balance of right-of-use assets amounting to $5.1 million and $4.3 million as of December 31, 2023 and December 31, 2022, respectively. ​ One customer in the DDS segment generated approximately 10% of the Company’s total revenues in the fiscal year ended December 31, 2023. Another customer in the DDS segment generated approximately 11% of the Company’s total revenues in the fiscal year ended December 31, 2022. No other customer accounted for 10% or more of total revenues during these periods. Further, in the years ended December 31, 2023 and 2022, revenues from non-U.S. customers accounted for 37% and 38%, respectively, of the Company’s revenues. Revenues for each of the two years in the period ended December 31, 2023 and 2022 by geographic region (determined based upon customer domicile), were as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | 2023 |  | 2022
United States | ​ | $ | 54,430 | ​ | $ | 48,724
United Kingdom | ​ |  | 10,766 | ​ |  | 10,901
The Netherlands | ​ |  | 7,291 | ​ |  | 6,829
Canada | ​ |  | 7,156 | ​ |  | 5,508
Others - principally Europe | ​ |  | 7,132 | ​ |  | 7,039
Totals | ​ | $ | 86,775 | ​ | $ | 79,001
​ As of December 31, 2023, approximately 31% of the Company’s accounts receivable was due from foreign (principally European) customers and 53% of accounts receivable was due from three customers. As of December 31, 2022, approximately 44% of the Company’s accounts receivable was due from foreign (principally European) customers and 45% of accounts receivable was due from four customers. No other customer accounted for 10% or more of the accounts receivable as of December 31, 2023 and 2022.

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-15 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-31 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 42 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-42 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (f) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-40 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org//280/tableOfContent Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 26 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-26 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 34 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-34 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 + Details
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