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Segment reporting and concentrations - Long-lived assets (Details) - USD ($) $ in Thousands | Sep. 30, 2024 | Dec. 31, 2023
--- | --- | ---
Segment reporting and concentrations |  |
Long - lived assets | $ 23,724 | $ 23,168
United States |  |
Segment reporting and concentrations |  |
Long - lived assets | 10,287 | 9,101
Canada |  |
Segment reporting and concentrations |  |
Long - lived assets | 6,800 | 7,328
United Kingdom |  |
Segment reporting and concentrations |  |
Long - lived assets | 915 | 1,028
Philippines |  |
Segment reporting and concentrations |  |
Long - lived assets | 3,466 | 3,484
India |  |
Segment reporting and concentrations |  |
Long - lived assets | 1,616 | 1,791
Sri Lanka |  |
Segment reporting and concentrations |  |
Long - lived assets | 565 | 423
Israel |  |
Segment reporting and concentrations |  |
Long - lived assets | 70 | 13
Germany |  |
Segment reporting and concentrations |  |
Long - lived assets | 5 |
Total foreign |  |
Segment reporting and concentrations |  |
Long - lived assets | $ 13,437 | $ 14,067

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- Definition Long-lived assets other than financial instruments, long-term customer relationships of a financial institution, mortgage and other servicing rights, deferred policy acquisition costs, and deferred tax assets. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org/1943274/2147482810/280-10-50-41 + Details
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Data Type: | xbrli:monetaryItemType
Balance Type: | debit
Period Type: | instant

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- Definition Line items represent financial concepts included in a table. These concepts are used to disclose reportable information associated with domain members defined in one or many axes to the table. + References No definition available. + Details
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- Details
Name: | srt_StatementGeographicalAxis=country_US
Namespace Prefix: |
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Balance Type: |
Period Type: |

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- Details
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Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

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- Details
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Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

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- Details
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Namespace Prefix: |
Data Type: | na
Balance Type: |
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- Details
Name: | srt_StatementGeographicalAxis=country_IN
Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

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- Details
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Namespace Prefix: |
Data Type: | na
Balance Type: |
Period Type: |

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- Details
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Namespace Prefix: |
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Balance Type: |
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- Details
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Namespace Prefix: |
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Period Type: |

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- Details
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