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Segment reporting and concentrations | 9 Months Ended
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Sep. 30, 2024
Segment reporting and concentrations |
Segment reporting and concentrations | 11.Segment reporting and concentrations The Company’s operations are classified in three reporting segments: Digital Data Solutions (DDS), Synodex and Agility. The DDS segment provides AI data preparation services, collecting or creating training data, annotating training data, and training AI algorithms for its customers, and AI model deployment and integration. The DDS segment also provides a range of data engineering support services including data transformation, data curation, data hygiene, data consolidation, data extraction, data compliance, and master data management. The Synodex segment provides an industry platform that transforms medical records into useable digital data organized in accordance with its proprietary data models or customer data models. The Agility segment provides an industry platform that provides marketing communications and public relations professionals with the ability to target and distribute content to journalists and social media influencers world-wide and to monitor and analyze global news channels (print, web, radio and TV) and social media channels. A significant portion of the Company’s revenues is generated from its locations in the Philippines, India, Sri Lanka, Canada, Germany, Israel, United States and the United Kingdom. Revenues from external customers, segment operating profit (loss), and other reportable segment information are as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | For the Three Months Ended September 30, | ​ | For the Nine Months Ended September 30,
​ |  | 2024 |  | 2023 |  | 2024 |  | 2023
Revenues: |  | ​ |  |  | ​ |  | ​ | ​ |  |  | ​ |
DDS | ​ | $ | 44,694 | ​ | $ | 16,003 | ​ | $ | 89,810 | ​ | $ | 41,929
Synodex | ​ |  | 1,935 | ​ |  | 1,728 | ​ |  | 5,792 | ​ |  | 5,705
Agility | ​ |  | 5,595 | ​ |  | 4,438 | ​ |  | 15,679 | ​ |  | 13,029
Total Consolidated | ​ | $ | 52,224 | ​ | $ | 22,169 | ​ | $ | 111,281 | ​ | $ | 60,663
​ | ​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | ​
Income (loss) before provision for income taxes(1): | ​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | ​
DDS | ​ | $ | 10,788 | ​ | $ | 970 | ​ | $ | 11,760 | ​ | $ | 473
Synodex | ​ |  | 259 | ​ |  | (288) | ​ |  | 604 | ​ |  | (420)
Agility | ​ |  | 400 | ​ |  | 75 | ​ |  | 773 | ​ |  | (1,818)
Total Consolidated | ​ | $ | 11,447 | ​ | $ | 757 | ​ | $ | 13,137 | ​ | $ | (1,765)
​ | ​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | ​
Income (loss) before provision for income taxes(2): | ​ |  | ​ | ​ |  | ​ | ​ |  | ​ | ​ |  | ​
DDS | ​ | $ | 10,641 | ​ | $ | 827 | ​ | $ | 11,317 | ​ | $ | 36
Synodex | ​ |  | 381 | ​ |  | (154) | ​ |  | 973 | ​ |  | (19)
Agility | ​ |  | 425 | ​ |  | 84 | ​ |  | 847 | ​ |  | (1,782)
Total Consolidated | ​ | $ | 11,447 | ​ | $ | 757 | ​ | $ | 13,137 | ​ | $ | (1,765)
​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | September 30, 2024 |  | December 31, 2023
Total assets: |  | ​ |  |  | ​ |
DDS | ​ | $ | 63,766 | ​ | $ | 37,232
Synodex | ​ |  | 4,427 | ​ |  | 3,379
Agility | ​ |  | 19,977 | ​ |  | 18,820
Total Consolidated | ​ | $ | 88,170 | ​ | $ | 59,431
​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | September 30, 2024 |  | December 31, 2023
Goodwill: |  | ​ |  |  | ​ |
Agility | ​ | $ | 2,084 | ​ | $ | 2,075
Total | ​ | $ | 2,084 | ​ | $ | 2,075
​
(1) | Before elimination of any inter-segment profits
(2) | After elimination of any inter-segment profits
Revenues for the three and nine-month periods ended September 30, 2024, and 2023 by geographic region (determined based upon customer’s domicile), were as follows (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​ | ​
​ | ​ | For the Three Months Ended | ​ | For the Nine Months Ended
​ | ​ | September 30, | ​ | September 30,
​ |  | 2024 |  | 2023 |  | 2024 |  | 2023
United States | ​ | $ | 43,237 | ​ | $ | 13,273 | ​ | $ | 84,910 | ​ | $ | 35,469
United Kingdom | ​ |  | 2,586 | ​ |  | 2,589 | ​ |  | 7,200 | ​ |  | 8,042
Canada | ​ |  | 2,281 | ​ |  | 2,538 | ​ |  | 6,791 | ​ |  | 6,343
The Netherlands | ​ |  | 1,880 | ​ |  | 1,911 | ​ |  | 5,924 | ​ |  | 5,396
Others - principally other European countries | ​ |  | 2,240 | ​ |  | 1,858 | ​ |  | 6,456 | ​ |  | 5,413
Totals | ​ | $ | 52,224 | ​ | $ | 22,169 | ​ | $ | 111,281 | ​ | $ | 60,663
​ Long-lived assets as of September 30, 2024 and December 31, 2023 by geographic region were comprised of (in thousands): ​
​ | ​ | ​ | ​ | ​ | ​ | ​
​ |  | September 30, |  | December 31,
​ |  | 2024 |  | 2023
United States | ​ | $ | 10,287 | ​ | $ | 9,101
​ | ​ |  | ​ | ​ |  | ​
Foreign countries: | ​ |  | ​ | ​ |  | ​
Canada | ​ |  | 6,800 | ​ |  | 7,328
United Kingdom | ​ |  | 915 | ​ |  | 1,028
Philippines | ​ |  | 3,466 | ​ |  | 3,484
India | ​ |  | 1,616 | ​ |  | 1,791
Sri Lanka | ​ |  | 565 | ​ |  | 423
Israel | ​ |  | 70 | ​ |  | 13
Germany | ​ | ​ | 5 | ​ | ​ | -
Total foreign | ​ |  | 13,437 | ​ |  | 14,067
Totals | ​ | $ | 23,724 | ​ | $ | 23,168
​ Long-lived assets include the unamortized balance of right-of-use assets amounting to $4.4 million and $5.1 million as of September 30, 2024 and December 31, 2023, respectively. One customer in the DDS segment generated approximately 59% and 11% of the Company’s total revenues for the three months ended September 30, 2024 and 2023, respectively. No other customer accounted for 10% or more of total revenues during these periods. Further revenues from non-U.S. customers accounted for 17% and 40% of the Company’s total revenues for the three months ended September 30, 2024 and 2023, respectively. One customer in the DDS segment generated approximately 44% of the Company’s total revenues for the nine months ended September 30, 2024. Two other customers in the DDS segment generated approximately 10.2% and 10% of the Company’s total revenues for the nine months ended September 30, 2023, respectively. No other customer accounted for 10% or more of total revenues during these periods. Further, revenues from non-U.S. customers accounted for 24% and 42% of the Company’s total revenues for the nine months ended September 30, 2024 and 2023, respectively. As of September 30, 2024, approximately 14% of the Company’s accounts receivable was due from foreign (principally European) customers and 55% of the Company’s accounts receivable was due from one customer. As of December 31, 2023, approximately 31% of the Company’s accounts receivable was due from foreign (principally European) customers and 53% of the Company’s accounts receivable was due from three customers. No other customer accounted for 10% or more of the accounts receivable as of September 30, 2024 and December 31, 2023.

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- Definition The entire disclosure for reporting segments including data and tables. 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