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SEGMENT REPORTING - Schedule of Revenues and EBITDA by Segment (Details) $ in Thousands | 3 Months Ended | 9 Months Ended
--- | --- | ---
Sep. 30, 2023 USD ($) | Sep. 30, 2022 USD ($) | Sep. 30, 2023 USD ($) segment | Sep. 30, 2022 USD ($)
Segment Reporting Information [Line Items] |  |  |  |
Number of operating segments | segment |  |  | 3 |
Total revenues | $ 82,712 | $ 82,827 | $ 253,567 | $ 243,424
Total adjusted EBITDA | 9,722 | 13,349 | 35,593 | 42,671
RCM |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 46,582 | 46,875 | 142,973 | 134,200
EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 34,493 | 34,949 | 104,651 | 103,855
Patient Engagement |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 1,637 | 1,003 | 5,943 | 5,369
Operating Segments | RCM |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 46,582 | 46,875 | 142,973 | 134,200
Total adjusted EBITDA | 4,623 | 8,750 | 18,205 | 26,395
Operating Segments | EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 34,493 | 34,949 | 104,651 | 103,855
Total adjusted EBITDA | 5,669 | 5,751 | 17,394 | 17,621
Operating Segments | Patient Engagement |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 1,637 | 1,003 | 5,943 | 5,369
Total adjusted EBITDA | (570) | (1,152) | (6) | (1,345)
Recurring revenue | Operating Segments | EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 31,519 | 31,054 | 95,116 | 92,837
Recurring revenue | Operating Segments | Acute EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 27,925 | 27,237 | 83,886 | 81,333
Recurring revenue | Operating Segments | Post-acute EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 3,594 | 3,817 | 11,230 | 11,504
Non-recurring revenue | Operating Segments | EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 2,974 | 3,895 | 9,535 | 11,018
Non-recurring revenue | Operating Segments | Acute EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | 2,624 | 3,500 | 8,460 | 9,467
Non-recurring revenue | Operating Segments | Post-acute EHR |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |
Total revenues | $ 350 | $ 395 | $ 1,075 | $ 1,551

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