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CONSOLIDATED STATEMENTS OF OPERATIONS $ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2018 CAD ($) $ / $ $ / shares | Dec. 31, 2017 CAD ($) $ / $ $ / shares
Premiums |  |
Gross | $ 20,981 | $ 19,838
Less: Ceded | 2,339 | 4,557
Net premiums | 18,642 | 15,281
Net investment income (loss): |  |
Interest and other investment income (Note 5) | 5,641 | 5,413
Fair value and foreign currency changes on assets and liabilities (Note 5) | (3,373) | 2,603
Net gains (losses) on available-for-sale assets | 121 | 195
Net investment income (loss) | 2,389 | 8,211
Fee income (Note 17) | 5,966 | 5,842
Total revenue | 26,997 | 29,334
Benefits and expenses |  |
Gross claims and benefits paid (Note 10) | 15,986 | 15,353
Increase (decrease) in insurance contract liabilities (Note 10) | 312 | 5,327
Decrease (increase) in reinsurance assets (Note 10) | 97 | 821
Increase (decrease) in investment contract liabilities (Note 10) | (31) | 41
Reinsurance expenses (recoveries) (Note 11) | (2,021) | (4,373)
Commissions | 2,339 | 2,403
Net transfer to (from) segregated funds (Note 22) | (308) | (119)
Operating expenses (Note 18) | 6,432 | 6,410
Premium taxes | 375 | 379
Interest expense | 305 | 303
Total benefits and expenses | 23,486 | 26,545
Income (loss) before income taxes | 3,511 | 2,789
Less: Income tax expense (benefit) (Note 20) | 597 | 302
Total net income (loss) | 2,914 | 2,487
Less: Net income (loss) attributable to participating policyholders (Note 21) | 298 | 245
Shareholders' net income (loss) | 2,616 | 2,242
Less: Preferred shareholders' dividends | 94 | 93
Common shareholders' net income (loss) | $ 2,522 | $ 2,149
Average exchange rates during the reporting periods (in USD per share) | $ / $ | 1.30 | 1.30
Earnings (loss) per share |  |
Basic earnings (loss) per share (in CAD per share) | $ / shares | $ 4.16 | $ 3.51
Diluted earnings (loss) per share (in CAD per share) | $ / shares | 4.14 | 3.49
Dividends per common share (in CAD per share) | $ / shares | $ 1.905 | $ 1.745

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