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CONSOLIDATED STATEMENTS OF OPERATIONS $ in Millions | 12 Months Ended
--- | ---
Dec. 31, 2019 CAD ($) $ / $ $ / shares | Dec. 31, 2018 CAD ($) $ / $ $ / shares
Premiums |  |
Gross | $ 22,680 | $ 20,981
Less: Ceded | 2,392 | 2,339
Net premiums | 20,288 | 18,642
Net investment income (loss): |  |
Interest and other investment income (Note 5) | 5,855 | 5,641
Fair value and foreign currency changes on assets and liabilities (Note 5) | 7,118 | (3,373)
Net gains (losses) on available-for-sale assets | 167 | 121
Net investment income (loss) | 13,140 | 2,389
Fee income (Note 17) | 6,251 | 5,966
Total revenue | 39,679 | 26,997
Benefits and expenses |  |
Gross claims and benefits paid (Note 10) | 17,421 | 15,986
Increase (decrease) in insurance contract liabilities (Note 10) | 11,367 | 312
Decrease (increase) in reinsurance assets (Note 10) | (28) | 97
Increase (decrease) in investment contract liabilities (Note 10) | 65 | (31)
Reinsurance expenses (recoveries) (Note 11) | (2,131) | (2,021)
Commissions | 2,417 | 2,339
Net transfer to (from) segregated funds (Note 22) | (437) | (308)
Operating expenses (Note 18) | 7,033 | 6,432
Premium taxes | 406 | 375
Interest expense | 333 | 305
Total benefits and expenses | 36,446 | 23,486
Income (loss) before income taxes | 3,233 | 3,511
Less: Income tax expense (benefit) (Note 20) | 286 | 597
Total net income (loss) | 2,947 | 2,914
Less: Net income (loss) attributable to participating policyholders (Note 21) | 230 | 298
Less: Net income (loss) attributable to non-controlling interests | 4 | 0
Shareholders’ net income (loss) | 2,713 | 2,616
Less: Preferred shareholders’ dividends | 95 | 94
Common shareholders’ net income (loss) | $ 2,618 | $ 2,522
Average exchange rates during the reporting periods (in USD per share) | $ / $ | 1.33 | 1.30
Earnings (loss) per share |  |
Basic earnings (loss) per share (in CAD per share) | $ / shares | $ 4.42 | $ 4.16
Diluted earnings (loss) per share (in CAD per share) | $ / shares | 4.40 | 4.14
Dividends per common share (in CAD per share) | $ / shares | $ 2.100 | $ 1.905

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- Definition The amount of tax expense exclusive of income tax expense. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Name IAS -Number 1 -IssueDate 2019-01-01 -Paragraph 85 -URI http://eifrs.ifrs.org/eifrs/xifrs-link?type=IAS&num=1&code=ifrs-tx-2019-en-r&anchor=para_85&doctype=Standard -URIDate 2019-03-27 + Details
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- Definition Gains (Losses) On Financial Assets And Financial Liabilities At Fair Value Through Profit Or Loss And Foreign Exchange Gain (Loss) + References No definition available. + Details
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- Definition Increase (Decrease) In Reinsurance Assets, Excluding Acquisitions, Other Policy Assets And Exchange Differences + References No definition available. + Details
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