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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2022
Sep. 30, 2021
Sep. 30, 2022
Sep. 30, 2021
Revenue        
Total revenue $ 117,876 $ 92,417 $ 342,205 $ 264,271
Cost of revenue        
Total cost of revenue 33,760 26,507 98,076 75,871
Gross profit 84,116 65,910 244,129 188,400
Operating expenses        
Sales and marketing 54,912 42,071 157,104 118,575
Research and development 37,623 26,510 101,401 71,062
General and administrative 29,357 20,226 90,014 56,726
Total operating expenses 121,892 88,807 348,519 246,363
Operating loss (37,776) (22,897) (104,390) (57,963)
Other non-operating expense        
Other expense, net 5,876 2,329 12,815 4,141
Interest expense 89 72 222 233
Total other non-operating expense 5,965 2,401 13,037 4,374
Loss before income taxes (43,741) (25,298) (117,427) (62,337)
Income tax expense (benefit) 255 86 (924) 459
Net loss $ (43,996) $ (25,384) $ (116,503) $ (62,796)
Net loss per share:        
Basic (in usd per share) $ (0.61) $ (0.36) $ (1.61) $ (0.89)
Diluted (in usd per share) $ (0.61) $ (0.36) $ (1.61) $ (0.89)
Weighted average common shares outstanding:        
Basic (in shares) 72,503,000 71,119,000 72,372,000 70,936,000
Diluted (in shares) 72,503,000 71,119,000 72,372,000 70,936,000
Subscriptions        
Revenue        
Total revenue $ 86,520 $ 67,240 $ 246,908 $ 187,952
Cost of revenue        
Total cost of revenue 9,313 7,092 26,065 19,806
Professional services        
Revenue        
Total revenue 31,356 25,177 95,297 76,319
Cost of revenue        
Total cost of revenue $ 24,447 $ 19,415 $ 72,011 $ 56,065