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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
$ in Thousands
 12 Months Ended
Dec. 31, 2022
Dec. 31, 2021
Dec. 31, 2020
Revenue      
Total revenue $ 467,991 $ 369,259 $ 304,573
Cost of revenue      
Total cost of revenue 133,306 104,093 88,766
Gross profit 334,685 265,166 215,807
Operating expenses      
Sales and marketing 220,374 167,852 130,316
Research and development 139,210 97,517 70,241
General and administrative 120,111 83,704 53,152
Total operating expenses 479,695 349,073 253,709
Operating loss (145,010) (83,907) (37,902)
Other non-operating expense (income)      
Other expense (income), net 3,545 3,584 (5,786)
Interest expense 1,673 372 478
Total other non-operating expense (income) 5,218 3,956 (5,308)
Loss before income taxes (150,228) (87,863) (32,594)
Income tax expense 692 778 883
Net loss $ (150,920) $ (88,641) $ (33,477)
Net loss per share:      
Basic (in usd per share) $ (2.08) $ (1.25) $ (0.48)
Diluted (in usd per share) $ (2.08) $ (1.25) $ (0.48)
Weighted average common shares outstanding:      
Basic (in shares) 72,455,175 71,036,490 69,050,565
Diluted (in shares) 72,455,175 71,036,490 69,050,565
Subscriptions      
Revenue      
Total revenue $ 340,152 $ 263,738 $ 198,710
Cost of revenue      
Total cost of revenue 36,005 27,330 20,826
Professional services      
Revenue      
Total revenue 127,839 105,521 105,863
Cost of revenue      
Total cost of revenue $ 97,301 $ 76,763 $ 67,940