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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2023
Jun. 30, 2022
Jun. 30, 2023
Jun. 30, 2022
Revenue        
Total revenue $ 127,715 $ 110,063 $ 262,950 $ 224,329
Cost of revenue        
Total cost of revenue 36,845 33,293 72,938 64,314
Gross profit 90,870 76,770 190,012 160,015
Operating expenses        
Sales and marketing 62,581 56,166 125,671 102,192
Research and development 39,743 33,842 81,367 63,778
General and administrative 29,208 29,509 58,902 60,658
Total operating expenses 131,532 119,517 265,940 226,628
Operating loss (40,662) (42,747) (75,928) (66,613)
Other non-operating expense        
Other (income) expense, net (3,886) 6,153 (6,576) 6,940
Interest expense 4,755 60 7,873 134
Total other non-operating expense 869 6,213 1,297 7,074
Loss before income taxes (41,531) (48,960) (77,225) (73,687)
Income tax expense (benefit) 824 394 1,959 (1,179)
Net loss $ (42,355) $ (49,354) $ (79,184) $ (72,508)
Net loss per share:        
Basic (in usd per share) $ (0.58) $ (0.68) $ (1.09) $ (1.00)
Diluted (in usd per share) $ (0.58) $ (0.68) $ (1.09) $ (1.00)
Weighted average common shares outstanding:        
Basic (in shares) 73,041 72,390 72,956 72,272
Diluted (in shares) 73,041 72,390 72,956 72,272
Subscriptions        
Revenue        
Total revenue $ 93,794 $ 76,668 $ 192,751 $ 160,388
Cost of revenue        
Total cost of revenue 10,779 8,528 21,227 16,751
Professional services        
Revenue        
Total revenue 33,921 33,395 70,199 63,941
Cost of revenue        
Total cost of revenue $ 26,066 $ 24,765 $ 51,711 $ 47,563