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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2023
Sep. 30, 2022
Sep. 30, 2023
Sep. 30, 2022
Revenue        
Total revenue $ 137,094 $ 117,876 $ 400,044 $ 342,205
Cost of revenue        
Total cost of revenue 36,069 33,760 109,007 98,076
Gross profit 101,025 84,116 291,037 244,129
Operating expenses        
Sales and marketing 55,667 54,912 181,338 157,104
Research and development 37,135 37,623 118,502 101,401
General and administrative 23,440 29,357 82,342 90,014
Total operating expenses 116,242 121,892 382,182 348,519
Operating loss (15,217) (37,776) (91,145) (104,390)
Other non-operating expense        
Other expense (income), net 1,939 5,876 (4,637) 12,815
Interest expense 4,917 89 12,790 222
Total other non-operating expense 6,856 5,965 8,153 13,037
Loss before income taxes (22,073) (43,741) (99,298) (117,427)
Income tax expense (benefit) 178 255 2,137 (924)
Net loss $ (22,251) $ (43,996) $ (101,435) $ (116,503)
Net loss per share:        
Basic (in usd per share) $ (0.30) $ (0.61) $ (1.39) $ (1.61)
Diluted (in usd per share) $ (0.30) $ (0.61) $ (1.39) $ (1.61)
Weighted average common shares outstanding:        
Basic (in shares) 73,178 72,503 73,032 72,372
Diluted (in shares) 73,178 72,503 73,032 72,372
Subscriptions        
Revenue        
Total revenue $ 103,803 $ 86,520 $ 296,554 $ 246,908
Cost of revenue        
Total cost of revenue 11,265 9,313 32,492 26,065
Professional services        
Revenue        
Total revenue 33,291 31,356 103,490 95,297
Cost of revenue        
Total cost of revenue $ 24,804 $ 24,447 $ 76,515 $ 72,011