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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended
Mar. 31, 2024
Mar. 31, 2023
Revenue    
Total revenue $ 149,835 $ 135,235
Cost of revenue    
Total cost of revenue 37,997 36,093
Gross profit 111,838 99,142
Operating expenses    
Sales and marketing 58,156 63,090
Research and development 39,771 41,624
General and administrative 33,446 29,694
Total operating expenses 131,373 134,408
Operating loss (19,535) (35,266)
Other non-operating expense    
Other expense (income), net 8,207 (2,690)
Interest expense 5,646 3,118
Total other non-operating expense 13,853 428
Loss before income taxes (33,388) (35,694)
Income tax (benefit) expense (465) 1,135
Net loss $ (32,923) $ (36,829)
Net loss per share:    
Basic (in usd per share) $ (0.45) $ (0.51)
Diluted (in usd per share) $ (0.45) $ (0.51)
Weighted average common shares outstanding:    
Basic (in shares) 73,300 72,869
Diluted (in shares) 73,300 72,869
Subscriptions    
Revenue    
Total revenue $ 117,694 $ 98,957
Cost of revenue    
Total cost of revenue 12,270 10,448
Professional services    
Revenue    
Total revenue 32,141 36,278
Cost of revenue    
Total cost of revenue $ 25,727 $ 25,645