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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 6 Months Ended
Jun. 30, 2024
Jun. 30, 2023
Jun. 30, 2024
Jun. 30, 2023
Revenue        
Total revenue $ 146,450 $ 127,715 $ 296,285 $ 262,950
Cost of revenue        
Total cost of revenue 39,413 36,845 77,410 72,938
Gross profit 107,037 90,870 218,875 190,012
Operating expenses        
Sales and marketing 66,592 62,581 124,748 125,671
Research and development 39,446 39,743 79,217 81,367
General and administrative 40,193 29,208 73,639 58,902
Total operating expenses 146,231 131,532 277,604 265,940
Operating loss (39,194) (40,662) (58,729) (75,928)
Other non-operating expense        
Other (income) expense, net (1,545) (3,886) 6,662 (6,576)
Interest expense 6,107 4,755 11,753 7,873
Total other non-operating expense 4,562 869 18,415 1,297
Loss before income taxes (43,756) (41,531) (77,144) (77,225)
Income tax (benefit) expense (164) 824 (629) 1,959
Net loss $ (43,592) $ (42,355) $ (76,515) $ (79,184)
Net loss per share:        
Basic (in usd per share) $ (0.60) $ (0.58) $ (1.05) $ (1.09)
Diluted (in usd per share) $ (0.60) $ (0.58) $ (1.05) $ (1.09)
Weighted average common shares outstanding:        
Basic (in shares) 72,300 73,041 72,800 72,956
Diluted (in shares) 72,300 73,041 72,800 72,956
Subscriptions        
Revenue        
Total revenue $ 112,974 $ 93,794 $ 230,668 $ 192,751
Cost of revenue        
Total cost of revenue 13,262 10,779 25,532 21,227
Professional services        
Revenue        
Total revenue 33,476 33,921 65,617 70,199
Cost of revenue        
Total cost of revenue $ 26,151 $ 26,066 $ 51,878 $ 51,711