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CONSOLIDATED STATEMENTS OF OPERATIONS - USD ($)
shares in Thousands, $ in Thousands
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Revenue        
Total revenue $ 154,052 $ 137,094 $ 450,337 $ 400,044
Cost of revenue        
Total cost of revenue 37,084 36,069 114,494 109,007
Gross profit 116,968 101,025 335,843 291,037
Operating expenses        
Sales and marketing 50,865 55,667 175,613 181,338
Research and development 38,572 37,135 117,789 118,502
General and administrative 34,688 23,440 108,327 82,342
Total operating expenses 124,125 116,242 401,729 382,182
Operating loss (7,157) (15,217) (65,886) (91,145)
Other non-operating (income) expense        
Other (income) expense, net (12,544) 1,939 (5,882) (4,637)
Interest expense 6,168 4,917 17,921 12,790
Total other non-operating (income) expense (6,376) 6,856 12,039 8,153
Loss before income taxes (781) (22,073) (77,925) (99,298)
Income tax expense 1,319 178 690 2,137
Net loss $ (2,100) $ (22,251) $ (78,615) $ (101,435)
Net loss per share:        
Basic (in usd per share) $ (0.03) $ (0.30) $ (1.08) $ (1.39)
Diluted (in usd per share) $ (0.03) $ (0.30) $ (1.08) $ (1.39)
Weighted average common shares outstanding:        
Basic (in shares) 72,396 73,178 72,664 73,032
Diluted (in shares) 72,396 73,178 72,664 73,032
Subscriptions        
Revenue        
Total revenue $ 123,121 $ 103,803 $ 353,789 $ 296,554
Cost of revenue        
Total cost of revenue 14,082 11,265 39,614 32,492
Professional services        
Revenue        
Total revenue 30,931 33,291 96,548 103,490
Cost of revenue        
Total cost of revenue $ 23,002 $ 24,804 $ 74,880 $ 76,515