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UNITED STATES

SECURITIES AND EXCHANGE COMMISSION

Washington, D.C. 20549

FORM 10-Q

☒ | QUARTERLY REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Quarterly Period Ended March 31, 2020

OR

☐ | TRANSITION REPORT PURSUANT TO SECTION 13 OR 15(d) OF THE SECURITIES EXCHANGE ACT OF 1934

For the Transition Period From to

Commission File Number 001-37845

MICROSOFT CORPORATION

Washington |  | 91-1144442
(State of incorporation) |  | (I.R.S. ID)

ONE MICROSOFT WAY, REDMOND, washington 98052-6399

(425) 882-8080

www.microsoft.com/investor

Securities registered pursuant to Section 12(b) of the Act: |  |  |  |
Title of each class |  | Trading Symbol |  | Name of exchange on which registered
Common stock, $0.00000625 par value per share |  | MSFT |  | NASDAQ
2.125% Notes due 2021 |  | MSFT |  | NASDAQ
3.125% Notes due 2028 |  | MSFT |  | NASDAQ
2.625% Notes due 2033 |  | MSFT |  | NASDAQ
Securities registered pursuant to Section 12(g) of the Act: |  |  |  |
NONE |  |  |  |

Indicate by check mark whether the registrant (1) has filed all reports required to be filed by Section 13 or 15(d) of the Securities Exchange Act of 1934 during the preceding 12 months (or for such shorter period that the registrant was required to file such reports), and (2) has been subject to such filing requirements for the past 90 days. Yes ☒ No ☐

Indicate by check mark whether the registrant has submitted electronically every Interactive Data File required to be submitted pursuant to Rule 405 of Regulation S-T (§232.405 of this chapter) during the preceding 12 months (or for such shorter period that the registrant was required to submit such files). Yes ☒ No ☐

Indicate by check mark whether the registrant is a large accelerated filer, an accelerated filer, a non-accelerated filer, a smaller reporting company, or an emerging growth company. See the definitions of “large accelerated filer,” “accelerated filer,” “smaller reporting company,” and “emerging growth company” in Rule 12b-2 of the Exchange Act.

Large accelerated filer ☒ |  | Accelerated filer ☐
Non-accelerated filer ☐ |  | Smaller reporting company ☐
|  | Emerging growth company ☐

If an emerging growth company, indicate by check mark if the registrant has elected not to use the extended transition period for complying with any new or revised financial accounting standards provided pursuant to Section 13(a) of the Exchange Act. ☐

Indicate by check mark whether the registrant is a shell company (as defined in Rule 12b-2 of the Exchange Act). Yes ☐ No ☒

Indicate the number of shares outstanding of each of the issuer’s classes of common stock, as of the latest practicable date.

Class |  | Outstanding as of April 24, 2020 |
Common Stock, $0.00000625 par value per share |  |  | 7,583,440,247 shares |

MICROSOFT CORPORATION

FORM 10-Q

For the Quarter Ended March 31, 2020

INDEX

|  | Page
PART I. | FINANCIAL INFORMATION |
| Item 1. | Financial Statements |
|  | a) | Income Statements for the Three and Nine Months Ended March 31, 2020 and 2019 | 3
|  | b) | Comprehensive Income Statements for the Three and Nine Months Ended March 31, 2020 and 2019 | 4
|  | c) | Balance Sheets as of March 31, 2020 and June 30, 2019 | 5
|  | d) | Cash Flows Statements for the Three and Nine Months Ended March 31, 2020 and 2019 | 6
|  | e) | Stockholders’ Equity Statements for the Three and Nine Months Ended March 31, 2020 and 2019 | 7
|  | f) | Notes to Financial Statements | 8
|  | g) | Report of Independent Registered Public Accounting Firm | 30
| Item 2. | Management’s Discussion and Analysis of Financial Condition and Results of Operations | 31
| Item 3. | Quantitative and Qualitative Disclosures About Market Risk | 47
| Item 4. | Controls and Procedures | 47
PART II. | OTHER INFORMATION |
| Item 1. | Legal Proceedings | 48
| Item 1A. | Risk Factors | 48
| Item 2. | Unregistered Sales of Equity Securities and Use of Proceeds | 61
| Item 6. | Exhibits | 62
SIGNATURE | 63

2

PART I

Item 1

PART I. FINANCIAL INFORMATION

ITEM 1. FINANCIAL STATEMENTS

INCOME STATEMENTS

(In millions, except per share amounts) (Unaudited) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Revenue: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Product |  | $ | 15,871 |  |  | $ | 15,448 |  |  | $ | 49,894 |  |  | $ | 48,966 |
Service and other |  |  | 19,150 |  |  |  | 15,123 |  |  |  | 55,088 |  |  |  | 43,160 |
Total revenue |  |  | 35,021 |  |  |  | 30,571 |  |  |  | 104,982 |  |  |  | 92,126 |
Cost of revenue: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Product |  |  | 3,376 |  |  |  | 3,441 |  |  |  | 11,647 |  |  |  | 12,975 |
Service and other |  |  | 7,599 |  |  |  | 6,729 |  |  |  | 22,092 |  |  |  | 19,523 |
Total cost of revenue |  |  | 10,975 |  |  |  | 10,170 |  |  |  | 33,739 |  |  |  | 32,498 |
Gross margin |  |  | 24,046 |  |  |  | 20,401 |  |  |  | 71,243 |  |  |  | 59,628 |
Research and development |  |  | 4,887 |  |  |  | 4,316 |  |  |  | 14,055 |  |  |  | 12,363 |
Sales and marketing |  |  | 4,911 |  |  |  | 4,565 |  |  |  | 14,181 |  |  |  | 13,251 |
General and administrative |  |  | 1,273 |  |  |  | 1,179 |  |  |  | 3,455 |  |  |  | 3,460 |
Operating income |  |  | 12,975 |  |  |  | 10,341 |  |  |  | 39,552 |  |  |  | 30,554 |
Other income (expense), net |  |  | (132 | ) |  |  | 145 |  |  |  | 62 |  |  |  | 538 |
Income before income taxes |  |  | 12,843 |  |  |  | 10,486 |  |  |  | 39,614 |  |  |  | 31,092 |
Provision for income taxes |  |  | 2,091 |  |  |  | 1,677 |  |  |  | 6,535 |  |  |  | 5,039 |
Net income |  | $ | 10,752 |  |  | $ | 8,809 |  |  | $ | 33,079 |  |  | $ | 26,053 |
Earnings per share: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  | $ | 1.41 |  |  | $ | 1.15 |  |  | $ | 4.34 |  |  | $ | 3.39 |
Diluted |  | $ | 1.40 |  |  | $ | 1.14 |  |  | $ | 4.30 |  |  | $ | 3.36 |
Weighted average shares outstanding: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic |  |  | 7,602 |  |  |  | 7,672 |  |  |  | 7,619 |  |  |  | 7,679 |
Diluted |  |  | 7,675 |  |  |  | 7,744 |  |  |  | 7,693 |  |  |  | 7,759 |

Refer to accompanying notes.

3

PART I

Item 1

COMPREHENSIVE INCOME STATEMENTS

(In millions) (Unaudited) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Net income |  | $ | 10,752 |  |  | $ | 8,809 |  |  | $ | 33,079 |  |  | $ | 26,053 |
Other comprehensive income (loss), net of tax: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Net change related to derivatives |  |  | (36 | ) |  |  | (33 | ) |  |  | (42 | ) |  |  | (93 | )
Net change related to investments |  |  | 3,508 |  |  |  | 714 |  |  |  | 3,665 |  |  |  | 1,334 |
Translation adjustments and other |  |  | (541 | ) |  |  | 67 |  |  |  | (607 | ) |  |  | (252 | )
Other comprehensive income |  |  | 2,931 |  |  |  | 748 |  |  |  | 3,016 |  |  |  | 989 |
Comprehensive income |  | $ | 13,683 |  |  | $ | 9,557 |  |  | $ | 36,095 |  |  | $ | 27,042 |

Refer to accompanying notes.

4

PART I

Item 1

BALANCE SHEETS

(In millions) (Unaudited) |  |  |
|  | March 31, 2020 |  |  | June 30, 2019 |
Assets |  |  |  |  |  |  |  |
Current assets: |  |  |  |  |  |  |  |
Cash and cash equivalents |  | $ | 11,710 |  |  | $ | 11,356 |
Short-term investments |  |  | 125,916 |  |  |  | 122,463 |
Total cash, cash equivalents, and short-term investments |  |  | 137,626 |  |  |  | 133,819 |
Accounts receivable, net of allowance for doubtful accounts of $446 and $411 |  |  | 22,699 |  |  |  | 29,524 |
Inventories |  |  | 1,644 |  |  |  | 2,063 |
Other current assets |  |  | 8,536 |  |  |  | 10,146 |
Total current assets |  |  | 170,505 |  |  |  | 175,552 |
Property and equipment, net of accumulated depreciation of $41,512 and $35,330 |  |  | 41,221 |  |  |  | 36,477 |
Operating lease right-of-use assets |  |  | 8,448 |  |  |  | 7,379 |
Equity investments |  |  | 2,660 |  |  |  | 2,649 |
Goodwill |  |  | 42,064 |  |  |  | 42,026 |
Intangible assets, net |  |  | 6,855 |  |  |  | 7,750 |
Other long-term assets |  |  | 13,696 |  |  |  | 14,723 |
Total assets |  | $ | 285,449 |  |  | $ | 286,556 |
Liabilities and stockholders’ equity |  |  |  |  |  |  |  |
Current liabilities: |  |  |  |  |  |  |  |
Accounts payable |  | $ | 9,246 |  |  | $ | 9,382 |
Current portion of long-term debt |  |  | 3,748 |  |  |  | 5,516 |
Accrued compensation |  |  | 6,254 |  |  |  | 6,830 |
Short-term income taxes |  |  | 3,296 |  |  |  | 5,665 |
Short-term unearned revenue |  |  | 27,012 |  |  |  | 32,676 |
Other current liabilities |  |  | 9,151 |  |  |  | 9,351 |
Total current liabilities |  |  | 58,707 |  |  |  | 69,420 |
Long-term debt |  |  | 62,862 |  |  |  | 66,662 |
Long-term income taxes |  |  | 28,888 |  |  |  | 29,612 |
Long-term unearned revenue |  |  | 3,385 |  |  |  | 4,530 |
Deferred income taxes |  |  | 185 |  |  |  | 233 |
Operating lease liabilities |  |  | 7,248 |  |  |  | 6,188 |
Other long-term liabilities |  |  | 9,673 |  |  |  | 7,581 |
Total liabilities |  |  | 170,948 |  |  |  | 184,226 |
Commitments and contingencies |  |  |  |  |  |  |  |
Stockholders’ equity: |  |  |  |  |  |  |  |
Common stock and paid-in capital – shares authorized 24,000; outstanding 7,590 and 7,643 |  |  | 79,813 |  |  |  | 78,520 |
Retained earnings |  |  | 32,012 |  |  |  | 24,150 |
Accumulated other comprehensive income (loss) |  |  | 2,676 |  |  |  | (340 | )
Total stockholders’ equity |  |  | 114,501 |  |  |  | 102,330 |
Total liabilities and stockholders’ equity |  | $ | 285,449 |  |  | $ | 286,556 |

Refer to accompanying notes.

5

PART I

Item 1

CASH FLOWS STATEMENTS

(In millions) (Unaudited) |  | Three Months Ended March 31, |  |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
Operations |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Net income |  | $ | 10,752 |  |  | $ | 8,809 |  |  | $ | 33,079 |  |  | $ | 26,053 |
Adjustments to reconcile net income to net cash from operations: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Depreciation, amortization, and other |  |  | 3,118 |  |  |  | 2,926 |  |  |  | 9,292 |  |  |  | 8,758 |
Stock-based compensation expense |  |  | 1,338 |  |  |  | 1,172 |  |  |  | 3,940 |  |  |  | 3,462 |
Net recognized losses (gains) on investments and derivatives |  |  | 52 |  |  |  | (95 | ) |  |  | (140 | ) |  |  | (470 | )
Deferred income taxes |  |  | (206 | ) |  |  | (320 | ) |  |  | (436 | ) |  |  | (740 | )
Changes in operating assets and liabilities: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Accounts receivable |  |  | 891 |  |  |  | 460 |  |  |  | 6,778 |  |  |  | 7,258 |
Inventories |  |  | 181 |  |  |  | 12 |  |  |  | 419 |  |  |  | 710 |
Other current assets |  |  | 94 |  |  |  | (14 | ) |  |  | (179 | ) |  |  | (864 | )
Other long-term assets |  |  | 124 |  |  |  | (517 | ) |  |  | (726 | ) |  |  | (969 | )
Accounts payable |  |  | 546 |  |  |  | (197 | ) |  |  | (8 | ) |  |  | (1,032 | )
Unearned revenue |  |  | (736 | ) |  |  | 20 |  |  |  | (6,564 | ) |  |  | (4,543 | )
Income taxes |  |  | 765 |  |  |  | 276 |  |  |  | (3,042 | ) |  |  | (879 | )
Other current liabilities |  |  | 695 |  |  |  | 649 |  |  |  | (1,136 | ) |  |  | (1,017 | )
Other long-term liabilities |  |  | (110 | ) |  |  | 339 |  |  |  | 725 |  |  |  | 350 |
Net cash from operations |  |  | 17,504 |  |  |  | 13,520 |  |  |  | 42,002 |  |  |  | 36,077 |
Financing |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Repayments of debt |  |  | (3,000 | ) |  |  | 0 |  |  |  | (5,518 | ) |  |  | (3,000 | )
Common stock issued |  |  | 342 |  |  |  | 274 |  |  |  | 1,003 |  |  |  | 834 |
Common stock repurchased |  |  | (7,059 | ) |  |  | (4,753 | ) |  |  | (17,177 | ) |  |  | (14,910 | )
Common stock cash dividends paid |  |  | (3,876 | ) |  |  | (3,526 | ) |  |  | (11,272 | ) |  |  | (10,290 | )
Other, net |  |  | (1,052 | ) |  |  | 404 |  |  |  | (805 | ) |  |  | (835 | )
Net cash used in financing |  |  | (14,645 | ) |  |  | (7,601 | ) |  |  | (33,769 | ) |  |  | (28,201 | )
Investing |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Additions to property and equipment |  |  | (3,767 | ) |  |  | (2,565 | ) |  |  | (10,697 | ) |  |  | (9,874 | )
Acquisition of companies, net of cash acquired, and purchases of intangible and other assets |  |  | (329 | ) |  |  | (269 | ) |  |  | (871 | ) |  |  | (2,107 | )
Purchases of investments |  |  | (15,910 | ) |  |  | (5,846 | ) |  |  | (58,311 | ) |  |  | (42,255 | )
Maturities of investments |  |  | 17,247 |  |  |  | 5,893 |  |  |  | 47,559 |  |  |  | 14,889 |
Sales of investments |  |  | 2,810 |  |  |  | 1,424 |  |  |  | 14,559 |  |  |  | 30,831 |
Net cash from (used in) investing |  |  | 51 |  |  |  | (1,363 | ) |  |  | (7,761 | ) |  |  | (8,516 | )
Effect of foreign exchange rates on cash and cash equivalents |  |  | (64 | ) |  |  | 18 |  |  |  | (118 | ) |  |  | (94 | )
Net change in cash and cash equivalents |  |  | 2,846 |  |  |  | 4,574 |  |  |  | 354 |  |  |  | (734 | )
Cash and cash equivalents, beginning of period |  |  | 8,864 |  |  |  | 6,638 |  |  |  | 11,356 |  |  |  | 11,946 |
Cash and cash equivalents, end of period |  | $ | 11,710 |  |  | $ | 11,212 |  |  | $ | 11,710 |  |  | $ | 11,212 |

Refer to accompanying notes.

6

PART I

Item 1

STOCKHOLDERS’ EQUITY STATEMENTS

(In millions) (Unaudited) |  | Three Months Ended March 31, |  |  |  | Nine Months Ended March 31, |  |
|  | 2020 |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |  |
Common stock and paid-in capital |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Balance, beginning of period |  | $ | 79,625 |  |  | $ | 77,556 |  |  | $ | 78,520 |  |  | $ | 71,223 |  |
Common stock issued |  |  | 342 |  |  |  | 274 |  |  |  | 1,003 |  |  |  | 6,521 |  |
Common stock repurchased |  |  | (1,492 | ) |  |  | (1,218 | ) |  |  | (3,649 | ) |  |  | (3,433 | ) |
Stock-based compensation expense |  |  | 1,338 |  |  |  | 1,172 |  |  |  | 3,940 |  |  |  | 3,462 |  |
Other, net |  |  | 0 |  |  |  | 7 |  |  |  | (1 | ) |  |  | 18 |  |
Balance, end of period |  |  | 79,813 |  |  |  | 77,791 |  |  |  | 79,813 |  |  |  | 77,791 |  |
Retained earnings |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Balance, beginning of period |  |  | 30,739 |  |  |  | 16,585 |  |  |  | 24,150 |  |  |  | 13,682 |  |
Net income |  |  | 10,752 |  |  |  | 8,809 |  |  |  | 33,079 |  |  |  | 26,053 |  |
Common stock cash dividends |  |  | (3,865 | ) |  |  | (3,518 | ) |  |  | (11,627 | ) |  |  | (10,592 | ) |
Common stock repurchased |  |  | (5,614 | ) |  |  | (3,538 | ) |  |  | (13,590 | ) |  |  | (11,482 | ) |
Cumulative effect of accounting changes |  |  | 0 |  |  |  | 0 |  |  |  | 0 |  |  |  | 677 |  |
Balance, end of period |  |  | 32,012 |  |  |  | 18,338 |  |  |  | 32,012 |  |  |  | 18,338 |  |
Accumulated other comprehensive income (loss) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Balance, beginning of period |  |  | (255 | ) |  |  | (2,013 | ) |  |  | (340 | ) |  |  | (2,187 | ) |
Other comprehensive income |  |  | 2,931 |  |  |  | 748 |  |  |  | 3,016 |  |  |  | 989 |  |
Cumulative effect of accounting changes |  |  | 0 |  |  |  | 0 |  |  |  | 0 |  |  |  | (67 | ) |
Balance, end of period |  |  | 2,676 |  |  |  | (1,265 | ) |  |  | 2,676 |  |  |  | (1,265 | ) |
Total stockholders’ equity |  | $ | 114,501 |  |  | $ | 94,864 |  |  | $ | 114,501 |  |  | $ | 94,864 |  |
Cash dividends declared per common share |  | $ | 0.51 |  |  | $ | 0.46 |  |  | $ | 1.53 |  |  | $ | 1.38 |  |

Refer to accompanying notes.

7

PART I

Item 1

NOTES TO FINANCI AL STATEMENTS

(Unaudited)

NOTE 1 — ACCOUNTING POLICIES

Accounting Principles

Our unaudited interim consolidated financial statements and accompanying notes are prepared in accordance with accounting principles generally accepted in the United States of America (“GAAP”). In the opinion of management, the unaudited interim consolidated financial statements reflect all adjustments of a normal recurring nature that are necessary for a fair presentation of the results for the interim periods presented. Interim results are not necessarily indicative of results for a full year. The information included in this Form 10-Q should be read in conjunction with information included in the Microsoft Corporation fiscal year 2019 Form 10-K filed with the U.S. Securities and Exchange Commission (“SEC”) on August 1, 2019.

Principles of Consolidation

The consolidated financial statements include the accounts of Microsoft Corporation and its subsidiaries. Intercompany transactions and balances have been eliminated.

Estimates and Assumptions

Preparing financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. Examples of estimates and assumptions include: for revenue recognition, determining the nature and timing of satisfaction of performance obligations, and determining the standalone selling price of performance obligations, variable consideration, and other obligations such as product returns and refunds; loss contingencies; product warranties; the fair value of and/or potential impairment of goodwill and intangible assets for our reporting units; product life cycles; useful lives of our tangible and intangible assets; allowances for doubtful accounts; the market value of, and demand for, our inventory; stock-based compensation forfeiture rates; when technological feasibility is achieved for our products; the potential outcome of uncertain tax positions that have been recognized in our consolidated financial statements or tax returns; and determining the timing and amount of impairments for investments. Actual results and outcomes may differ from management’s estimates and assumptions due to risks and uncertainties, including uncertainty in the current economic environment due to the recent outbreak of a novel strain of the coronavirus (“COVID-19”).

Financial Instruments

Investments

We consider all highly liquid interest-earning investments with a maturity of three months or less at the date of purchase to be cash equivalents. The fair values of these investments approximate their carrying values. In general, investments with original maturities of greater than three months and remaining maturities of less than one year are classified as short-term investments. Investments with maturities beyond one year may be classified as short-term based on their highly liquid nature and because such marketable securities represent the investment of cash that is available for current operations.

Debt investments are classified as available-for-sale and realized gains and losses are recorded using the specific identification method. Changes in fair value, excluding other-than-temporary impairments, are recorded in other comprehensive income. Debt investments are impaired when a decline in fair value is judged to be other-than-temporary. Fair value is calculated based on publicly available market information or other estimates determined by management. We employ a systematic methodology on a quarterly basis that considers available quantitative and qualitative evidence in evaluating potential impairment of our investments. If the cost of an investment exceeds its fair value, we evaluate, among other factors, general market conditions, credit quality of debt instrument issuers, and the duration and extent to which the fair value is less than cost. We also evaluate whether we have plans to sell the security or it is more likely than not that we will be required to sell the security before recovery. In addition, we consider specific adverse conditions related to the financial health of, and business outlook, for the investee, including industry and sector performance, changes in technology, and operational and financing cash flow factors. Once a decline in fair value is determined to be other-than-temporary, an impairment charge is recorded in other income (expense), net and a new cost basis in the investment is established.

8

PART I

Item 1

Equity investments with readily determinable fair values are measured at fair value. Equity investments without readily determinable fair values are measured using the equity method or measured at cost with adjustments for observable changes in price or impairments (referred to as the measurement alternative). We perform a qualitative assessment on a quarterly basis and recognize an impairment if there are sufficient indicators that the fair value of the investment is less than carrying value. Changes in value are recorded in other income (expense), net.

Derivatives

Derivative instruments are recognized as either assets or liabilities and measured at fair value. The accounting for changes in the fair value of a derivative depends on the intended use of the derivative and the resulting designation.

For derivative instruments designated as fair value hedges, gains and losses are recognized in other income (expense), net with offsetting gains and losses on the hedged items. Gains and losses representing hedge components excluded from the assessment of effectiveness are recognized in other income (expense), net.

For derivative instruments designated as cash flow hedges, gains and losses are initially reported as a component of other comprehensive income and subsequently recognized in earnings with the corresponding hedged item. Gains and losses representing hedge components excluded from the assessment of effectiveness are recognized in earnings.

For derivative instruments that are not designated as hedges, gains and losses from changes in fair values are primarily recognized in other income (expense), net.

Fair Value Measurements

We account for certain assets and liabilities at fair value. The hierarchy below lists three levels of fair value based on the extent to which inputs used in measuring fair value are observable in the market. We categorize each of our fair value measurements in one of these three levels based on the lowest level input that is significant to the fair value measurement in its entirety. These levels are:

| • | Level 1 – inputs are based upon unadjusted quoted prices for identical instruments in active markets. Our Level 1 investments include U.S. government securities, common and preferred stock, and mutual funds. Our Level 1 derivative assets and liabilities include those actively traded on exchanges.

| • | Level 2 – inputs are based upon quoted prices for similar instruments in active markets, quoted prices for identical or similar instruments in markets that are not active, and model-based valuation techniques (e.g. the Black-Scholes model) for which all significant inputs are observable in the market or can be corroborated by observable market data for substantially the full term of the assets or liabilities. Where applicable, these models project future cash flows and discount the future amounts to a present value using market-based observable inputs including interest rate curves, credit spreads, foreign exchange rates, and forward and spot prices for currencies. Our Level 2 investments include commercial paper, certificates of deposit, U.S. agency securities, foreign government bonds, mortgage- and asset-backed securities, corporate notes and bonds, and municipal securities. Our Level 2 derivative assets and liabilities primarily include certain over-the-counter option and swap contracts.

| • | Level 3 – inputs are generally unobservable and typically reflect management’s estimates of assumptions that market participants would use in pricing the asset or liability. The fair values are therefore determined using model-based techniques, including option pricing models and discounted cash flow models. Our Level 3 assets and liabilities include investments in corporate notes and bonds, municipal securities, and goodwill and intangible assets, when they are recorded at fair value due to an impairment charge. Unobservable inputs used in the models are significant to the fair values of the assets and liabilities.

We measure equity investments without readily determinable fair values on a nonrecurring basis. The fair values of these investments are determined based on valuation techniques using the best information available, and may include quoted market prices, market comparables, and discounted cash flow projections.

Our other current financial assets and current financial liabilities have fair values that approximate their carrying values.

9

PART I

Item 1

Contract Balances

As of March 31, 2020 and June 30, 2019, long-term accounts receivable, net of allowance for doubtful accounts, was $2.5 billion and $2.2 billion, respectively, and is included in other long-term assets in our consolidated balance sheets.

Recent Accounting Guidance

Recently Adopted Accounting Guidance

Financial Instruments – Targeted Improvements to Accounting for Hedging Activities

In August 2017, the Financial Accounting Standards Board (“FASB”) issued new guidance related to accounting for hedging activities. This guidance expands strategies that qualify for hedge accounting, changes how many hedging relationships are presented in the financial statements, and simplifies the application of hedge accounting in certain situations. We adopted the standard effective July 1, 2019. As we did not hold derivative instruments requiring an adjustment upon adoption, there was no impact in our consolidated financial statements. Adoption of the standard enhanced the presentation of the effects of our hedging instruments and the hedged items in our consolidated financial statements to increase the understandability of the results of our hedging strategies.

Recent Accounting Guidance Not Yet Adopted

Financial Instruments – Credit Losses

In June 2016, the FASB issued a new standard to replace the incurred loss impairment methodology under current GAAP with a methodology that reflects expected credit losses and requires consideration of a broader range of reasonable and supportable information to inform credit loss estimates. We will be required to use a forward-looking expected credit loss model for accounts receivables, loans, and other financial instruments. Credit losses relating to available-for-sale debt securities will also be recorded through an allowance for credit losses rather than as a reduction in the amortized cost basis of the securities. The standard will be adopted upon the effective date for us beginning July 1, 2020. Adoption of the standard will be applied using a modified retrospective approach through a cumulative-effect adjustment to retained earnings as of the effective date to align our credit loss methodology with the new standard. We have evaluated the impact of this standard in our consolidated financial statements, including accounting policies, processes, and systems. We continue to monitor economic implications of the COVID-19 pandemic; however, based on current market conditions, we do not expect the impact to be material upon adoption.

Accounting for Income Taxes

In December 2019, the FASB issued a new standard to simplify the accounting for income taxes. The guidance eliminates certain exceptions related to the approach for intraperiod tax allocation, the methodology for calculating income taxes in an interim period, and the recognition of deferred tax liabilities for outside basis differences related to changes in ownership of equity method investments and foreign subsidiaries. The guidance also simplifies aspects of accounting for franchise taxes and enacted changes in tax laws or rates, and clarifies the accounting for transactions that result in a step-up in the tax basis of goodwill. The standard will be effective for us beginning July 1, 2021, with early adoption permitted. We are currently evaluating the impact of this standard in our consolidated financial statements, including accounting policies, processes, and systems.

NOTE 2 — EARNINGS PER SHARE

Basic earnings per share (“EPS”) is computed based on the weighted average number of shares of common stock outstanding during the period. Diluted EPS is computed based on the weighted average number of shares of common stock plus the effect of dilutive potential common shares outstanding during the period using the treasury stock method. Dilutive potential common shares include outstanding stock options and stock awards.

10

PART I

Item 1

The components of basic and diluted EPS were as follows:

(In millions, except earnings per share) |  | Three Months Ended March 31, |  |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
Net income available for common shareholders (A) |  | $ | 10,752 |  |  | $ | 8,809 |  |  | $ | 33,079 |  |  | $ | 26,053 |
Weighted average outstanding shares of common stock (B) |  |  | 7,602 |  |  |  | 7,672 |  |  |  | 7,619 |  |  |  | 7,679 |
Dilutive effect of stock-based awards |  |  | 73 |  |  |  | 72 |  |  |  | 74 |  |  |  | 80 |
Common stock and common stock equivalents (C) |  |  | 7,675 |  |  |  | 7,744 |  |  |  | 7,693 |  |  |  | 7,759 |
Earnings Per Share |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Basic (A/B) |  | $ | 1.41 |  |  | $ | 1.15 |  |  | $ | 4.34 |  |  | $ | 3.39 |
Diluted (A/C) |  | $ | 1.40 |  |  | $ | 1.14 |  |  | $ | 4.30 |  |  | $ | 3.36 |

Anti-dilutive stock-based awards excluded from the calculations of diluted EPS were immaterial during the periods presented.

NOTE 3 — OTHER INCOME (EXPENSE), NET

The components of other income (expense), net were as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
Interest and dividends income |  | $ | 673 |  |  | $ | 668 |  |  | $ | 2,085 |  |  | $ | 2,053 |
Interest expense |  |  | (614 | ) |  |  | (671 | ) |  |  | (1,905 | ) |  |  | (2,017 | )
Net recognized gains (losses) on investments |  |  | (101 | ) |  |  | 44 |  |  |  | 4 |  |  |  | 381 |
Net gains on derivatives |  |  | 49 |  |  |  | 51 |  |  |  | 136 |  |  |  | 89 |
Net gains (losses) on foreign currency remeasurements |  |  | (136 | ) |  |  | 37 |  |  |  | (218 | ) |  |  | (32 | )
Other, net |  |  | (3 | ) |  |  | 16 |  |  |  | (40 | ) |  |  | 64 |
Total |  | $ | (132 | ) |  | $ | 145 |  |  | $ | 62 |  |  | $ | 538 |

Net Recognized Gains (Losses) on Investments

Net recognized gains (losses) on debt investments were as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
Realized gains from sales of available-for-sale securities |  | $ | 9 |  |  | $ | 6 |  |  | $ | 30 |  |  | $ | 19 |
Realized losses from sales of available-for-sale securities |  |  | (7 | ) |  |  | (10 | ) |  |  | (17 | ) |  |  | (100 | )
Other-than-temporary impairments of investments |  |  | (7 | ) |  |  | 0 |  |  |  | (12 | ) |  |  | (7 | )
Total |  | $ | (5 | ) |  | $ | (4 | ) |  | $ | 1 |  |  | $ | (88 | )

Net recognized gains (losses) on equity investments were as follows:

(In millions) |  | Three Months Ended March 31, |  | Nine Months Ended March 31, |
|  |  | 2020 |  |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Net realized gains (losses) on investments sold |  | $ | (5 | ) |  | $ | 5 |  |  | $ | 70 |  |  | $ | 238 |
Net unrealized gains (losses) on investments still held |  |  | (22 | ) |  |  | 50 |  |  |  | 33 |  |  |  | 241 |
Impairments of investments |  |  | (69 | ) |  |  | (7 | ) |  |  | (100 | ) |  |  | (10 | )
Total |  | $ | (96 | ) |  | $ | 48 |  |  | $ | 3 |  |  | $ | 469 |

11

PART I

Item 1

NOTE 4 — INVESTMENTS

Investment Components

The components of investments were as follows:

(In millions) |  | Fair Value Level |  |  |  | Cost Basis |  |  |  | Unrealized Gains |  |  |  | Unrealized Losses |  |  |  | Recorded Basis |  |  |  | Cash and Cash Equivalents |  |  |  | Short-term Investments |  |  |  | Equity Investments |
March 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Changes in Fair Value Recorded in Other Comprehensive Income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Commercial paper |  | Level 2 |  |  | $ | 5,164 |  |  | $ | 0 |  |  | $ | 0 |  |  | $ | 5,164 |  |  | $ | 1,442 |  |  | $ | 3,722 |  |  | $ | 0 |
Certificates of deposit |  | Level 2 |  |  |  | 2,446 |  |  |  | 0 |  |  |  | 0 |  |  |  | 2,446 |  |  |  | 1,984 |  |  |  | 462 |  |  |  | 0 |
U.S. government securities |  | Level 1 |  |  |  | 96,481 |  |  |  | 6,543 |  |  |  | (13 | ) |  |  | 103,011 |  |  |  | 496 |  |  |  | 102,515 |  |  |  | 0 |
U.S. agency securities |  | Level 2 |  |  |  | 2,124 |  |  |  | 0 |  |  |  | 0 |  |  |  | 2,124 |  |  |  | 458 |  |  |  | 1,666 |  |  |  | 0 |
Foreign government bonds |  | Level 2 |  |  |  | 7,255 |  |  |  | 3 |  |  |  | (13 | ) |  |  | 7,245 |  |  |  | 1,476 |  |  |  | 5,769 |  |  |  | 0 |
Mortgage- and asset-backed securities |  | Level 2 |  |  |  | 3,952 |  |  |  | 16 |  |  |  | (37 | ) |  |  | 3,931 |  |  |  | 0 |  |  |  | 3,931 |  |  |  | 0 |
Corporate notes and bonds |  | Level 2 |  |  |  | 7,444 |  |  |  | 107 |  |  |  | (138 | ) |  |  | 7,413 |  |  |  | 32 |  |  |  | 7,381 |  |  |  | 0 |
Corporate notes and bonds |  | Level 3 |  |  |  | 49 |  |  |  | 0 |  |  |  | 0 |  |  |  | 49 |  |  |  | 0 |  |  |  | 49 |  |  |  | 0 |
Municipal securities |  | Level 2 |  |  |  | 312 |  |  |  | 46 |  |  |  | (5 | ) |  |  | 353 |  |  |  | 0 |  |  |  | 353 |  |  |  | 0 |
Municipal securities |  | Level 3 |  |  |  | 84 |  |  |  | 0 |  |  |  | 0 |  |  |  | 84 |  |  |  | 0 |  |  |  | 84 |  |  |  | 0 |
Total debt investments |  |  |  |  | $ | 125,311 |  |  | $ | 6,715 |  |  | $ | (206 | ) |  | $ | 131,820 |  |  | $ | 5,888 |  |  | $ | 125,932 |  |  | $ | 0 |
Changes in Fair Value Recorded in Net Income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Equity investments |  | Level 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 1,426 |  |  | $ | 1,239 |  |  | $ | 0 |  |  | $ | 187 |
Equity investments |  | Other |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2,473 |  |  |  | 0 |  |  |  | 0 |  |  |  | 2,473 |
Total equity investments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 3,899 |  |  | $ | 1,239 |  |  | $ | 0 |  |  | $ | 2,660 |
Cash |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 4,583 |  |  | $ | 4,583 |  |  | $ | 0 |  |  | $ | 0 |
Derivatives, net (a) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (16 | ) |  |  | 0 |  |  |  | (16 | ) |  |  | 0 |
Total |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 140,286 |  |  | $ | 11,710 |  |  | $ | 125,916 |  |  | $ | 2,660 |

12

PART I

Item 1

(In millions) |  | Fair Value Level |  |  |  | Cost Basis |  |  |  | Unrealized Gains |  |  |  | Unrealized Losses |  |  |  | Recorded Basis |  |  |  | Cash and Cash Equivalents |  |  |  | Short-term Investments |  |  |  | Equity Investments |
June 30, 2019 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Changes in Fair Value Recorded in Other Comprehensive Income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Commercial paper |  | Level 2 |  |  | $ | 2,211 |  |  | $ | 0 |  |  | $ | 0 |  |  | $ | 2,211 |  |  | $ | 1,773 |  |  | $ | 438 |  |  | $ | 0 |
Certificates of deposit |  | Level 2 |  |  |  | 2,018 |  |  |  | 0 |  |  |  | 0 |  |  |  | 2,018 |  |  |  | 1,430 |  |  |  | 588 |  |  |  | 0 |
U.S. government securities |  | Level 1 |  |  |  | 104,925 |  |  |  | 1,854 |  |  |  | (104 | ) |  |  | 106,675 |  |  |  | 769 |  |  |  | 105,906 |  |  |  | 0 |
U.S. agency securities |  | Level 2 |  |  |  | 988 |  |  |  | 0 |  |  |  | 0 |  |  |  | 988 |  |  |  | 698 |  |  |  | 290 |  |  |  | 0 |
Foreign government bonds |  | Level 2 |  |  |  | 6,350 |  |  |  | 4 |  |  |  | (8 | ) |  |  | 6,346 |  |  |  | 2,506 |  |  |  | 3,840 |  |  |  | 0 |
Mortgage- and asset-backed securities |  | Level 2 |  |  |  | 3,554 |  |  |  | 10 |  |  |  | (3 | ) |  |  | 3,561 |  |  |  | 0 |  |  |  | 3,561 |  |  |  | 0 |
Corporate notes and bonds |  | Level 2 |  |  |  | 7,437 |  |  |  | 111 |  |  |  | (7 | ) |  |  | 7,541 |  |  |  | 0 |  |  |  | 7,541 |  |  |  | 0 |
Corporate notes and bonds |  | Level 3 |  |  |  | 15 |  |  |  | 0 |  |  |  | 0 |  |  |  | 15 |  |  |  | 0 |  |  |  | 15 |  |  |  | 0 |
Municipal securities |  | Level 2 |  |  |  | 242 |  |  |  | 48 |  |  |  | 0 |  |  |  | 290 |  |  |  | 0 |  |  |  | 290 |  |  |  | 0 |
Municipal securities |  | Level 3 |  |  |  | 7 |  |  |  | 0 |  |  |  | 0 |  |  |  | 7 |  |  |  | 0 |  |  |  | 7 |  |  |  | 0 |
Total debt investments |  |  |  |  | $ | 127,747 |  |  | $ | 2,027 |  |  | $ | (122 | ) |  | $ | 129,652 |  |  | $ | 7,176 |  |  | $ | 122,476 |  |  | $ | 0 |
Changes in Fair Value Recorded in Net Income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Equity investments |  | Level 1 |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 973 |  |  | $ | 409 |  |  | $ | 0 |  |  | $ | 564 |
Equity investments |  | Other |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 2,085 |  |  |  | 0 |  |  |  | 0 |  |  |  | 2,085 |
Total equity investments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 3,058 |  |  | $ | 409 |  |  | $ | 0 |  |  | $ | 2,649 |
Cash |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 3,771 |  |  | $ | 3,771 |  |  | $ | 0 |  |  | $ | 0 |
Derivatives, net (a) |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | (13 | ) |  |  | 0 |  |  |  | (13 | ) |  |  | 0 |
Total |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | $ | 136,468 |  |  | $ | 11,356 |  |  | $ | 122,463 |  |  | $ | 2,649 |

(a) | Refer to Note 5 – Derivatives for further information on the fair value of our derivative instruments.

Equity investments presented as “Other” in the tables above include investments without readily determinable fair values measured using the equity method or measured at cost with adjustments for observable changes in price or impairments, and investments measured at fair value using net asset value as a practical expedient which are not categorized in the fair value hierarchy. As of March 31, 2020 and June 30, 2019, equity investments without readily determinable fair values measured at cost with adjustments for observable changes in price or impairments were $1.3 billion and $1.2 billion, respectively.

Unrealized Losses on Debt Investments

Debt investments with continuous unrealized losses for less than 12 months and 12 months or greater and their related fair values were as follows:

|  | Less than 12 Months |  |  | 12 Months or Greater |  |  |  |  |  |  |  | Total Unrealized Losses |
(In millions) |  |  | Fair Value |  |  |  | Unrealized Losses |  |  |  | Fair Value |  |  |  | Unrealized Losses |  |  |  | Total Fair Value |  |  |  |
March 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. government and agency securities |  | $ | 1,703 |  |  | $ | (4 | ) |  | $ | 372 |  |  | $ | (9 | ) |  | $ | 2,075 |  |  | $ | (13 | )
Foreign government bonds |  |  | 481 |  |  |  | (6 | ) |  |  | 8 |  |  |  | (7 | ) |  |  | 489 |  |  |  | (13 | )
Mortgage- and asset-backed securities |  |  | 2,180 |  |  |  | (32 | ) |  |  | 134 |  |  |  | (5 | ) |  |  | 2,314 |  |  |  | (37 | )
Corporate notes and bonds |  |  | 3,469 |  |  |  | (126 | ) |  |  | 41 |  |  |  | (12 | ) |  |  | 3,510 |  |  |  | (138 | )
Municipal securities |  |  | 75 |  |  |  | (5 | ) |  |  | 1 |  |  |  | 0 |  |  |  | 76 |  |  |  | (5 | )
Total |  | $ | 7,908 |  |  | $ | (173 | ) |  | $ | 556 |  |  | $ | (33 | ) |  | $ | 8,464 |  |  | $ | (206 | )

13

PART I

Item 1

|  | Less than 12 Months |  |  | 12 Months or Greater |  |  |  |  |  |  |  | Total Unrealized Losses |
(In millions) |  |  | Fair Value |  |  |  | Unrealized Losses |  |  |  | Fair Value |  |  |  | Unrealized Losses |  |  |  | Total Fair Value |  |  |  |
June 30, 2019 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. government and agency securities |  | $ | 1,491 |  |  | $ | (1 | ) |  | $ | 39,158 |  |  | $ | (103 | ) |  | $ | 40,649 |  |  | $ | (104 | )
Foreign government bonds |  |  | 25 |  |  |  | 0 |  |  |  | 77 |  |  |  | (8 | ) |  |  | 102 |  |  |  | (8 | )
Mortgage- and asset-backed securities |  |  | 664 |  |  |  | (1 | ) |  |  | 378 |  |  |  | (2 | ) |  |  | 1,042 |  |  |  | (3 | )
Corporate notes and bonds |  |  | 498 |  |  |  | (3 | ) |  |  | 376 |  |  |  | (4 | ) |  |  | 874 |  |  |  | (7 | )
Total |  | $ | 2,678 |  |  | $ | (5 | ) |  | $ | 39,989 |  |  | $ | (117 | ) |  | $ | 42,667 |  |  | $ | (122 | )

Unrealized losses from fixed-income securities are primarily attributable to changes in interest rates. Management does not believe any remaining unrealized losses represent other-than-temporary impairments based on our evaluation of available evidence.

Debt Investment Maturities

(In millions) |  | Cost Basis |  |  | Estimated Fair Value |
March 31, 2020 |  |  |  |  |  |  |  |
Due in one year or less |  | $ | 39,008 |  |  | $ | 39,109 |
Due after one year through five years |  |  | 48,552 |  |  |  | 51,106 |
Due after five years through 10 years |  |  | 35,789 |  |  |  | 39,458 |
Due after 10 years |  |  | 1,962 |  |  |  | 2,147 |
Total |  | $ | 125,311 |  |  | $ | 131,820 |

NOTE 5 — DERIVATIVES

We use derivative instruments to manage risks related to foreign currencies, interest rates, equity prices, and credit; to enhance investment returns; and to facilitate portfolio diversification. Our objectives for holding derivatives include reducing, eliminating, and efficiently managing the economic impact of these exposures as effectively as possible. Our derivative programs include strategies that both qualify and do not qualify for hedge accounting treatment.

Foreign Currency

Certain forecasted transactions, assets, and liabilities are exposed to foreign currency risk. We monitor our foreign currency exposures daily to maximize the economic effectiveness of our foreign currency hedge positions.

Foreign currency risks related to certain non-U.S. dollar-denominated investments are hedged using foreign exchange forward contracts that are designated as fair value hedging instruments. Foreign currency risks related to certain Euro-denominated debt are hedged using foreign exchange forward contracts that are designated as cash flow hedging instruments.

In the past, option and forward contracts were used to hedge a portion of forecasted international revenue and were designated as cash flow hedging instruments. Principal currencies hedged included the Euro, Japanese yen, British pound, Canadian dollar, and Australian dollar.

Certain options and forwards not designated as hedging instruments are also used to manage the variability in foreign exchange rates on certain balance sheet amounts and to manage other foreign currency exposures.

Interest Rate

Interest rate risks related to certain fixed-rate debt are hedged using interest rate swaps that are designated as fair value hedging instruments to effectively convert the fixed interest rates to floating interest rates.

14

PART I

Item 1

Securities held in our fixed-income portfolio are subject to different interest rate risks based on their maturities. We manage the average maturity of our fixed-income portfolio to achieve economic returns that correlate to certain broad-based fixed-income indices using exchange-traded option and futures contracts and over-the-counter swap and option contracts. These contracts are not designated as hedging instruments and are included in “O ther contracts” in the tables below.

Equity

Securities held in our equity investments portfolio are subject to market price risk. At times, we may hold options, futures, and swap contracts. These contracts are not designated as hedging instruments and are included in “Other contracts” in the tables below.

Credit

Our fixed-income portfolio is diversified and consists primarily of investment-grade securities. We use credit default swap contracts to manage credit exposures relative to broad-based indices and to facilitate portfolio diversification. These contracts are not designated as hedging instruments and are included in “Other contracts” in the tables below.

Credit-Risk-Related Contingent Features

Certain of our counterparty agreements for derivative instruments contain provisions that require our issued and outstanding long-term unsecured debt to maintain an investment grade credit rating and require us to maintain minimum liquidity of $1.0 billion. To the extent we fail to meet these requirements, we will be required to post collateral, similar to the standard convention related to over-the-counter derivatives. As of March 31, 2020, our long-term unsecured debt rating was AAA, and cash investments were in excess of $1.0 billion. As a result, no collateral was required to be posted.

The following table presents the notional amounts of our outstanding derivative instruments measured in U.S. dollar equivalents:

(In millions) |  | March 31, 2020 |  |  | June 30, 2019 |
Designated as Hedging Instruments |  |  |  |  |  |  |  |
Foreign exchange contracts purchased |  | $ | 635 |  |  | $ | 0 |
Foreign exchange contracts sold |  |  | 7,049 |  |  |  | 6,034 |
Interest rate contracts purchased |  |  | 1,280 |  |  |  | 0 |
Not Designated as Hedging Instruments |  |  |  |  |  |  |  |
Foreign exchange contracts purchased |  |  | 11,044 |  |  |  | 14,889 |
Foreign exchange contracts sold |  |  | 10,970 |  |  |  | 15,614 |
Other contracts purchased |  |  | 1,694 |  |  |  | 2,007 |
Other contracts sold |  |  | 567 |  |  |  | 456 |

15

PART I

Item 1

Fair Values of Derivative Instruments

The following table presents our derivative instruments:

|  | Derivative |  |  |  | Derivative |  |  | Derivative |  |  | Derivative |
(In millions) |  | Assets |  |  |  | Liabilities |  |  | Assets |  |  | Liabilities |
|  | March 31, 2020 |  |  | June 30, 2019 |
Designated as Hedging Instruments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Foreign exchange contracts |  | $ | 9 |  |  | $ | (141 | ) |  | $ | 0 |  |  | $ | (93 | )
Interest rate contracts |  |  | 80 |  |  |  | 0 |  |  |  | 0 |  |  |  | 0 |
Not Designated as Hedging Instruments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Foreign exchange contracts |  |  | 301 |  |  |  | (356 | ) |  |  | 204 |  |  |  | (172 | )
Other contracts |  |  | 22 |  |  |  | (156 | ) |  |  | 46 |  |  |  | (7 | )
Gross amounts of derivatives |  |  | 412 |  |  |  | (653 | ) |  |  | 250 |  |  |  | (272 | )
Gross amounts of derivatives offset in the balance sheet |  |  | (128 | ) |  |  | 134 |  |  |  | (113 | ) |  |  | 114 |
Cash collateral received |  |  | 0 |  |  |  | (46 | ) |  |  | 0 |  |  |  | (78 | )
Net amounts of derivatives |  | $ | 284 |  |  | $ | (565 | ) |  | $ | 137 |  |  | $ | (236 | )
Reported as |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Short-term investments |  | $ | (16 | ) |  | $ | 0 |  |  | $ | (13 | ) |  | $ | 0 |
Other current assets |  |  | 222 |  |  |  | 0 |  |  |  | 146 |  |  |  | 0 |
Other long-term assets |  |  | 78 |  |  |  | 0 |  |  |  | 4 |  |  |  | 0 |
Other current liabilities |  |  | 0 |  |  |  | (393 | ) |  |  | 0 |  |  |  | (221 | )
Other long-term liabilities |  |  | 0 |  |  |  | (172 | ) |  |  | 0 |  |  |  | (15 | )
Total |  | $ | 284 |  |  | $ | (565 | ) |  | $ | 137 |  |  | $ | (236 | )

Gross derivative assets and liabilities subject to legally enforceable master netting agreements for which we have elected to offset were $406 million and $653 million, respectively, as of March 31, 2020, and $247 million and $272 million, respectively, as of June 30, 2019.

The following table presents the fair value of our derivatives instruments on a gross basis:

(In millions) |  | Level 1 |  |  |  | Level 2 |  |  | Level 3 |  |  | Total |
March 31, 2020 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Derivative assets |  | $ | 8 |  |  | $ | 403 |  |  | $ | 1 |  |  | $ | 412 |
Derivative liabilities |  |  | (3 | ) |  |  | (650 | ) |  |  | 0 |  |  |  | (653 | )
June 30, 2019 |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Derivative assets |  |  | 0 |  |  |  | 247 |  |  |  | 3 |  |  |  | 250 |
Derivative liabilities |  |  | 0 |  |  |  | (272 | ) |  |  | 0 |  |  |  | (272 | )

16

PART I

Item 1

Gains (losses) on derivative instruments recognized in our consolidated income statements were as follows:

|  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
(In millions) |  | Revenue |  |  | Other Income (Expense), Net |  |  | Revenue |  |  | Other Income (Expense), Net |  |  | Revenue |  |  | Other Income (Expense), Net |  |  | Revenue |  |  | Other Income (Expense), Net |
Designated as Fair Value Hedging Instruments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Foreign exchange contracts |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Derivatives |  | $ | 0 |  |  | $ | (23 | ) |  | $ | 0 |  |  | $ | 81 |  |  | $ | 0 |  |  | $ | 30 |  |  | $ | 0 |  |  | $ | 19 |
Hedged items |  |  | 0 |  |  |  | 32 |  |  |  | 0 |  |  |  | (81 | ) |  |  | 0 |  |  |  | (27 | ) |  |  | 0 |  |  |  | (19 | )
Excluded from effectiveness assessment |  |  | 0 |  |  |  | 35 |  |  |  | 0 |  |  |  | 48 |  |  |  | 0 |  |  |  | 118 |  |  |  | 0 |  |  |  | 121 |
Interest rate contracts |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Derivatives |  |  | 0 |  |  |  | 91 |  |  |  | 0 |  |  |  | 0 |  |  |  | 0 |  |  |  | 78 |  |  |  | 0 |  |  |  | 0 |
Hedged items |  |  | 0 |  |  |  | (92 | ) |  |  | 0 |  |  |  | 0 |  |  |  | 0 |  |  |  | (80 | ) |  |  | 0 |  |  |  | 0 |
Designated as Cash Flow Hedging Instruments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Foreign exchange contracts |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Amount reclassified from accumulated other comprehensive income |  |  | 0 |  |  |  | (12 | ) |  |  | 66 |  |  |  | 0 |  |  |  | 0 |  |  |  | (9 | ) |  |  | 246 |  |  |  | 0 |
Excluded from effectiveness assessment |  |  | 0 |  |  |  | 0 |  |  |  | 0 |  |  |  | (21 | ) |  |  | 0 |  |  |  | 0 |  |  |  | 0 |  |  |  | (62 | )
Not Designated as Hedging Instruments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Foreign exchange contracts |  |  | 0 |  |  |  | (98 | ) |  |  | 0 |  |  |  | (87 | ) |  |  | 0 |  |  |  | (217 | ) |  |  | 0 |  |  |  | (196 | )
Other contracts |  |  | 0 |  |  |  | 16 |  |  |  | 0 |  |  |  | 22 |  |  |  | 0 |  |  |  | 18 |  |  |  | 0 |  |  |  | 27 |

Gains (losses), net of tax, on derivative instruments recognized in our consolidated comprehensive income statements were as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  |  | 2020 |  |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Designated as Cash Flow Hedging Instruments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Foreign exchange contracts |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Included in effectiveness assessment |  | $ | (46 | ) |  | $ | 31 |  |  | $ | (50 | ) |  | $ | 145 |

NOTE 6 — INVENTORIES

The components of inventories were as follows:

(In millions) |  |  |  |  |  |
|  | March 31, 2020 |  |  | June 30, 2019 |
Raw materials |  | $ | 655 |  |  | $ | 399 |
Work in process |  |  | 86 |  |  |  | 53 |
Finished goods |  |  | 903 |  |  |  | 1,611 |
Total |  | $ | 1,644 |  |  | $ | 2,063 |

17

PART I

Item 1

NOTE 7 — GOODWILL

Changes in the carrying amount of goodwill were as follows:

(In millions) |  | June 30, 2019 |  |  | Acquisitions |  |  | Other |  |  | March 31, 2020 |
Productivity and Business Processes |  | $ | 24,277 |  |  | $ | 7 |  |  | $ | (130 | ) |  | $ | 24,154 |
Intelligent Cloud |  |  | 11,351 |  |  |  | 197 |  |  |  | (14 | ) |  |  | 11,534 |
More Personal Computing |  |  | 6,398 |  |  |  | 96 |  |  |  | (118 | ) |  |  | 6,376 |
Total |  | $ | 42,026 |  |  | $ | 300 |  |  | $ | (262 | ) |  | $ | 42,064 |

The measurement periods for the valuation of assets acquired and liabilities assumed end as soon as information on the facts and circumstances that existed as of the acquisition dates becomes available, but do not exceed 12 months. Adjustments in purchase price allocations may require a change in the amounts allocated to goodwill during the periods in which the adjustments are determined.

Any change in the goodwill amounts resulting from foreign currency translations and purchase accounting adjustments are presented as “Other” in the table above. Also included in “Other” are business dispositions and transfers between segments due to reorganizations, as applicable.

NOTE 8 — INTANGIBLE ASSETS

The components of intangible assets, all of which are finite-lived, were as follows:

(In millions) |  | Gross Carrying Amount |  |  | Accumulated Amortization |  |  | Net Carrying Amount |  |  | Gross Carrying Amount |  | Accumulated Amortization |  |  | Net Carrying Amount |
|  | March 31, 2020 |  |  | June 30, 2019 |
Technology-based |  | $ | 7,899 |  |  | $ | (6,235 | ) |  | $ | 1,664 |  |  | $ | 7,691 |  |  | $ | (5,771 | ) |  | $ | 1,920 |
Customer-related |  |  | 4,675 |  |  |  | (2,169 | ) |  |  | 2,506 |  |  |  | 4,709 |  |  |  | (1,785 | ) |  |  | 2,924 |
Marketing-related |  |  | 4,157 |  |  |  | (1,520 | ) |  |  | 2,637 |  |  |  | 4,165 |  |  |  | (1,327 | ) |  |  | 2,838 |
Contract-based |  |  | 474 |  |  |  | (426 | ) |  |  | 48 |  |  |  | 574 |  |  |  | (506 | ) |  |  | 68 |
Total |  | $ | 17,205 |  |  | $ | (10,350 | ) |  | $ | 6,855 |  |  | $ | 17,139 |  |  | $ | (9,389 | ) |  | $ | 7,750 |

Intangible assets amortization expense was $356 million and $1.2 billion for the three and nine months ended March 31, 2020, respectively, and $431 million and $1.5 billion for the three and nine months ended March 31, 2019, respectively.

The following table outlines the estimated future amortization expense related to intangible assets held as of March 31, 2020:

(In millions) |  |  |
Year Ending June 30, |  |  |  |
2020 (excluding the nine months ended March 31, 2020) |  | $ | 354 |
2021 |  |  | 1,369 |
2022 |  |  | 1,278 |
2023 |  |  | 1,099 |
2024 |  |  | 758 |
Thereafter |  |  | 1,997 |
Total |  | $ | 6,855 |

18

PART I

Item 1

NOTE 9 — DEBT

The components of debt were as follows:

(In millions, issuance by calendar year) |  | Maturities (calendar year) |  | Stated Interest Rate |  |  | Effective Interest Rate |  |  | March 31, 2020 |  |  | June 30, 2019 |
2009 issuance of $3.8 billion |  |  |  |  | 2039 |  |  |  |  | 5.20% |  |  |  |  | 5.24% |  |  | $ | 750 |  |  | $ | 750 |
2010 issuance of $4.8 billion |  |  | 2020 | – | 2040 |  |  | 3.00% | – | 4.50% |  |  | 3.14% | – | 4.57% |  |  |  | 2,000 |  |  |  | 2,000 |
2011 issuance of $2.3 billion |  |  | 2021 | – | 2041 |  |  | 4.00% | – | 5.30% |  |  | 4.08% | – | 5.36% |  |  |  | 1,500 |  |  |  | 1,500 |
2012 issuance of $2.3 billion |  |  | 2022 | – | 2042 |  |  | 2.13% | – | 3.50% |  |  | 2.24% | – | 3.57% |  |  |  | 1,650 |  |  |  | 1,650 |
2013 issuance of $5.2 billion |  |  | 2023 | – | 2043 |  |  | 2.38% | – | 4.88% |  |  | 2.47% | – | 4.92% |  |  |  | 3,500 |  |  |  | 3,500 |
2013 issuance of €4.1 billion |  |  | 2021 | – | 2033 |  |  | 2.13% | – | 3.13% |  |  | 2.23% | – | 3.22% |  |  |  | 4,443 |  |  |  | 4,613 |
2014 issuance |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  | 0 |  |  |  | 18 |
2015 issuance of $23.8 billion |  |  | 2020 | – | 2055 |  |  | 2.00% | – | 4.75% |  |  | 2.09% | – | 4.78% |  |  |  | 20,500 |  |  |  | 22,000 |
2016 issuance of $19.8 billion |  |  | 2021 | – | 2056 |  |  | 1.55% | – | 3.95% |  |  | 1.64% | – | 4.03% |  |  |  | 17,250 |  |  |  | 19,750 |
2017 issuance of $17.0 billion |  |  | 2022 | – | 2057 |  |  | 2.40% | – | 4.50% |  |  | 2.52% | – | 4.53% |  |  |  | 15,500 |  |  |  | 17,000 |
Total face value |  |  |  |  |  |  |  |  |  |  |  |  | 67,093 |  |  |  | 72,781 |
Unamortized discount and issuance costs |  |  |  |  |  |  |  |  |  |  |  |  | (563 | ) |  |  | (603 | ) |
Hedge fair value adjustments (a) |  |  |  |  |  |  |  |  |  |  |  |  | 80 |  |  |  | 0 |  |
Total debt |  |  |  |  |  |  |  |  |  |  |  |  | 66,610 |  |  |  | 72,178 |
Current portion of long-term debt |  |  |  |  |  |  |  |  |  |  |  |  | (3,748 | ) |  |  | (5,516 | )
Long-term debt |  |  |  |  |  |  |  |  |  |  |  | $ | 62,862 |  |  | $ | 66,662 |

(a) | Refer to Note 5 – Derivatives for further information on the interest rate swaps related to fixed-rate debt.

As of March 31, 2020 and June 30, 2019, the estimated fair value of long-term debt, including the current portion, was $77.3 billion and $78.9 billion, respectively. The estimated fair values are based on Level 2 inputs.

Debt in the table above is comprised of senior unsecured obligations and ranks equally with our other outstanding obligations. Interest is paid semi-annually, except for the Euro-denominated debt, which is paid annually.

The following table outlines maturities of our long-term debt as of March 31, 2020:

(In millions) |  |  |
Year Ending June 30, |  |  |  |
2021 |  | $ | 3,750 |
2022 |  |  | 7,920 |
2023 |  |  | 2,750 |
2024 |  |  | 5,250 |
Thereafter |  |  | 47,423 |
Total |  | $ | 67,093 |

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NOTE 10 — INCOME TAXES

Tax Cuts and Jobs Act

On December 22, 2017, the Tax Cuts and Jobs Act ("TCJA”) was enacted into law, which significantly changed existing U.S. tax law and included numerous provisions that affect our business. We recorded a provisional net charge related to the enactment of the TCJA in fiscal year 2018 and adjusted the provisional net charge by recording additional tax expense of $157 million in the second quarter of fiscal year 2019 pursuant to SEC Staff Accounting Bulletin No. 118.

Effective Tax Rate

Our effective tax rate was 16% for the three months ended March 31, 2020 and 2019, and 16% for the nine months ended March 31, 2020 and 2019. The effective tax rate was relatively unchanged for the three months ended March 31, 2020 compared to the prior year, primarily due to changes in the mix of our income before income taxes between the U.S. and foreign countries, offset in part by tax benefits relating to stock-based compensation. The effective tax rate was relatively unchanged for the nine months ended March 31, 2020 compared to the prior year, primarily due to changes in the mix of our income before income taxes between the U.S. and foreign countries, offset in part by the adjustment of the provisional net charge related to the TCJA in the second quarter of fiscal year 2019.

Our effective tax rate was lower than the U.S. federal statutory rate for the three and nine months ended March 31, 2020, primarily due to earnings taxed at lower rates in foreign jurisdictions resulting from producing and distributing our products and services through our foreign regional operations centers in Ireland and Puerto Rico, and tax benefits relating to stock-based compensation.

Uncertain Tax Positions

As of March 31, 2020 and June 30, 2019, unrecognized tax benefits and other income tax liabilities were $16.1 billion and $15.3 billion, respectively, and are included in long-term income taxes in our consolidated balance sheets.

We settled a portion of the Internal Revenue Service (“IRS”) audit for tax years 2004 to 2006 in fiscal year 2011. In February 2012, the IRS withdrew its 2011 Revenue Agents Report related to unresolved issues for tax years 2004 to 2006 and reopened the audit phase of the examination. We also settled a portion of the IRS audit for tax years 2007 to 2009 in fiscal year 2016, and a portion of the IRS audit for tax years 2010 to 2013 in fiscal year 2018. We remain under audit for tax years 2004 to 2013. We expect the IRS to begin an examination of tax years 2014 to 2017 within the next 12 months.

As of March 31, 2020, the primary unresolved issues for the IRS audits relate to transfer pricing, which could have a material impact in our consolidated financial statements when the matters are resolved. We believe our allowances for income tax contingencies are adequate. We have not received a proposed assessment for the unresolved issues and do not expect a final resolution of these issues in the next 12 months. Based on the information currently available, we do not anticipate a significant increase or decrease to our tax contingencies for these issues within the next 12 months.

We are subject to income tax in many jurisdictions outside the U.S. Our operations in certain jurisdictions remain subject to examination for tax years 1996 to 2019, some of which are currently under audit by local tax authorities. The resolution of each of these audits is not expected to be material to our consolidated financial statements.

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NOTE 11 — UNEARNED REVENUE

Unearned revenue by segment was as follows:

(In millions) |  |  |  |  |  |
|  | March 31, 2020 |  |  | June 30, 2019 |
Productivity and Business Processes |  | $ | 14,077 |  |  | $ | 16,831 |
Intelligent Cloud |  |  | 12,984 |  |  |  | 16,988 |
More Personal Computing |  |  | 3,336 |  |  |  | 3,387 |
Total |  | $ | 30,397 |  |  | $ | 37,206 |

Changes in unearned revenue were as follows:

(In millions) |  |  |
Nine Months Ended March 31, 2020 |
Balance, beginning of period |  | $ | 37,206 |
Deferral of revenue |  |  | 49,749 |
Recognition of unearned revenue |  |  | (56,558 | )
Balance, end of period |  | $ | 30,397 |

Revenue allocated to remaining performance obligations, which includes unearned revenue and amounts that will be invoiced and recognized as revenue in future periods, was $93 billion as of March 31, 2020, of which $89 billion is related to the commercial portion of revenue. We expect to recognize approximately 50% of this revenue over the next 12 months and the remainder thereafter.

NOTE 12 — LEASES

We have operating and finance leases for datacenters, corporate offices, research and development facilities, retail stores, and certain equipment. Our leases have remaining lease terms of 1 year to 20 years, some of which include options to extend the leases for up to 5 years, and some of which include options to terminate the leases within 1 year.

The components of lease expense were as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  |  | 2020 |  |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Operating lease cost |  | $ | 522 |  |  | $ | 431 |  |  | $ | 1,465 |  |  | $ | 1,254 |
Finance lease cost: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Amortization of right-of-use assets |  | $ | 135 |  |  | $ | 100 |  |  | $ | 423 |  |  | $ | 262 |
Interest on lease liabilities |  |  | 87 |  |  |  | 65 |  |  |  | 249 |  |  |  | 179 |
Total finance lease cost |  | $ | 222 |  |  | $ | 165 |  |  | $ | 672 |  |  | $ | 441 |

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Supplemental cash flow information related to leases was as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  |  | 2020 |  |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Cash paid for amounts included in the measurement of lease liabilities: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Operating cash flows from operating leases |  | $ | 505 |  |  | $ | 425 |  |  | $ | 1,437 |  |  | $ | 1,229 |
Operating cash flows from finance leases |  |  | 87 |  |  |  | 65 |  |  |  | 249 |  |  |  | 179 |
Financing cash flows from finance leases |  |  | 110 |  |  |  | 66 |  |  |  | 293 |  |  |  | 167 |
Right-of-use assets obtained in exchange for lease obligations: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Operating leases |  |  | 680 |  |  |  | 730 |  |  |  | 2,611 |  |  |  | 1,698 |
Finance leases |  |  | 259 |  |  |  | 658 |  |  |  | 2,611 |  |  |  | 1,722 |

Supplemental balance sheet information related to leases was as follows:

(In millions, except lease term and discount rate) |  |  |  |  |  |
|  | March 31, 2020 |  |  | June 30, 2019 |
Operating Leases |  |  |  |  |  |  |  |
Operating lease right-of-use assets |  | $ | 8,448 |  |  | $ | 7,379 |
Other current liabilities |  | $ | 1,557 |  |  | $ | 1,515 |
Operating lease liabilities |  |  | 7,248 |  |  |  | 6,188 |
Total operating lease liabilities |  | $ | 8,805 |  |  | $ | 7,703 |
Finance Leases |  |  |  |  |  |  |  |
Property and equipment, at cost |  | $ | 9,366 |  |  | $ | 7,041 |
Accumulated depreciation |  |  | (1,198 | ) |  |  | (774 | )
Property and equipment, net |  | $ | 8,168 |  |  | $ | 6,267 |
Other current liabilities |  | $ | 470 |  |  | $ | 317 |
Other long-term liabilities |  |  | 8,140 |  |  |  | 6,257 |
Total finance lease liabilities |  | $ | 8,610 |  |  | $ | 6,574 |
Weighted Average Remaining Lease Term |  |  |  |  |  |  |  |
Operating leases |  |  | 7 years |  |  |  | 7 years |
Finance leases |  |  | 13 years |  |  |  | 13 years |
Weighted Average Discount Rate |  |  |  |  |  |  |  |
Operating leases |  |  | 2.9% |  |  |  | 3.0% |
Finance leases |  |  | 4.1% |  |  |  | 4.6% |

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Maturities of lease liabilities were as follows:

(In millions) |  |  |  |  |  |
Year Ending June 30, |  | Operating Leases |  |  | Finance Leases |
2020 (excluding the nine months ended March 31, 2020) |  | $ | 483 |  |  | $ | 196 |
2021 |  |  | 1,810 |  |  |  | 796 |
2022 |  |  | 1,627 |  |  |  | 811 |
2023 |  |  | 1,445 |  |  |  | 818 |
2024 |  |  | 1,226 |  |  |  | 830 |
Thereafter |  |  | 3,764 |  |  |  | 7,601 |
Total lease payments |  |  | 10,355 |  |  |  | 11,052 |
Less imputed interest |  |  | (1,550 | ) |  |  | (2,442 | )
Total |  | $ | 8,805 |  |  | $ | 8,610 |

As of March 31, 2020, we have additional operating and finance leases, primarily for datacenters, that have not yet commenced of $2.7 billion and $3.5 billion, respectively. These operating and finance leases will commence between fiscal year 2020 and fiscal year 2023 with lease terms of 1 year to 16 years.

NOTE 13 — CONTINGENCIES

Patent and Intellectual Property Claims

There were 49 patent infringement cases pending against Microsoft as of March 31, 2020, none of which are material individually or in aggregate.

Antitrust, Unfair Competition, and Overcharge Class Actions

Antitrust and unfair competition class action lawsuits were filed against us in British Columbia, Ontario, and Quebec, Canada. All three have been certified on behalf of Canadian indirect purchasers who acquired licenses for Microsoft operating system software and/or productivity application software between 1998 and 2010.

The trial of the British Columbia action commenced in May 2016. Following a mediation, the parties agreed to a global settlement of all three Canadian actions, and submitted the proposed settlement agreement to the courts in all three jurisdictions for approval. The final settlement has been approved by the courts in British Columbia, Ontario, and Quebec, and the claims administration process will commence once each court approves the form of notice to the class.

Other Antitrust Litigation and Claims

China State Administration for Industry and Commerce Investigation

In 2014, Microsoft was informed that China’s State Agency for Market Regulation (“SAMR”) (formerly State Administration for Industry and Commerce) had begun a formal investigation relating to China’s Anti-Monopoly Law, and the SAMR conducted onsite inspections of Microsoft offices in Beijing, Shanghai, Guangzhou, and Chengdu. The SAMR has presented its preliminary views as to certain possible violations of China's Anti-Monopoly Law, and discussions are expected to continue.

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Product-Related Litigation

U.S. Cell Phone Litigation

Microsoft Mobile Oy, a subsidiary of Microsoft, along with other handset manufacturers and network operators, is a defendant in 40 lawsuits filed in the Superior Court for the District of Columbia by individual plaintiffs who allege that radio emissions from cellular handsets caused their brain tumors and other adverse health effects. We assumed responsibility for these claims in our agreement to acquire Nokia’s Devices and Services business and have been substituted for the Nokia defendants. Nine of these cases were filed in 2002 and are consolidated for certain pre-trial proceedings; the remaining cases are stayed. In a separate 2009 decision, the Court of Appeals for the District of Columbia held that adverse health effect claims arising from the use of cellular handsets that operate within the U.S. Federal Communications Commission radio frequency emission guidelines (“FCC Guidelines”) are pre-empted by federal law. The plaintiffs allege that their handsets either operated outside the FCC Guidelines or were manufactured before the FCC Guidelines went into effect. The lawsuits also allege an industry-wide conspiracy to manipulate the science and testing around emission guidelines.

In 2013, the defendants in the consolidated cases moved to exclude the plaintiffs’ expert evidence of general causation on the basis of flawed scientific methodologies. In 2014, the trial court granted in part and denied in part the defendants’ motion to exclude the plaintiffs’ general causation experts. The defendants filed an interlocutory appeal to the District of Columbia Court of Appeals challenging the standard for evaluating expert scientific evidence. In October 2016, the Court of Appeals issued its decision adopting the standard advocated by the defendants and remanding the cases to the trial court for further proceedings under that standard. The plaintiffs have filed supplemental expert evidence, portions of which the defendants have moved to strike. In August 2018, the trial court issued an order striking portions of the plaintiffs’ expert reports. A hearing is scheduled for June 2020.

Employment-Related Litigation

Moussouris v. Microsoft

Current and former female Microsoft employees in certain engineering and information technology roles brought this class action in federal court in Seattle in 2015, alleging systemic gender discrimination in pay and promotions. The plaintiffs moved to certify the class in October 2017. Microsoft filed an opposition in January 2018, attaching an expert report showing no statistically significant disparity in pay and promotions between similarly situated men and women. In June 2018, the court denied the plaintiffs’ motion for class certification. In December 2019, the U.S. Court of Appeals for the Ninth Circuit affirmed the denial of class certification.

Other Contingencies

We also are subject to a variety of other claims and suits that arise from time to time in the ordinary course of our business. Although management currently believes that resolving claims against us, individually or in aggregate, will not have a material adverse impact in our consolidated financial statements, these matters are subject to inherent uncertainties and management’s view of these matters may change in the future.

As of March 31, 2020, we accrued aggregate legal liabilities of $304 million. While we intend to defend these matters vigorously, adverse outcomes that we estimate could reach approximately $800 million in aggregate beyond recorded amounts are reasonably possible. Were unfavorable final outcomes to occur, there exists the possibility of a material adverse impact in our consolidated financial statements for the period in which the effects become reasonably estimable.

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NOTE 14 — STOCKHOLDERS’ EQUITY

Share Repurchases

On September 20, 2016, our Board of Directors approved a share repurchase program authorizing up to $40.0 billion in share repurchases. This share repurchase program commenced in December 2016 and was completed in February 2020.

On September 18, 2019, our Board of Directors approved a share repurchase program authorizing up to $40.0 billion in share repurchases. This share repurchase program commenced in February 2020, following completion of the program approved on September 20, 2016, has no expiration date, and may be terminated at any time. As of March 31, 2020, $36.8 billion remained of this $40.0 billion share repurchase program.

We repurchased the following shares of common stock under the share repurchase program:

(In millions) |  | Shares |  | Amount |  |  | Shares |  | Amount |
Fiscal Year |  |  |  |  | 2020 |  |  |  |  |  | 2019 |
First Quarter |  |  | 29 |  |  | $ | 4,000 |  |  |  | 24 |  |  | $ | 2,600 |
Second Quarter |  |  | 32 |  |  |  | 4,600 |  |  |  | 57 |  |  |  | 6,100 |
Third Quarter |  |  | 37 |  |  |  | 6,000 |  |  |  | 36 |  |  |  | 3,899 |
Total |  |  | 98 |  |  | $ | 14,600 |  |  |  | 117 |  |  | $ | 12,599 |

Shares repurchased during the third quarter of fiscal year 2020 were under the share repurchase programs approved on both September 20, 2016 and September 18, 2019. All other shares repurchased were under the share repurchase program approved on September 20, 2016. The above table excludes shares repurchased to settle employee tax withholding related to the vesting of stock awards of $1.1 billion and $2.6 billion for the three and nine months ended March 31, 2020, respectively, and $854 million and $2.3 billion for the three and nine months ended March 31, 2019, respectively. All repurchases were made using cash resources.

Dividends

Our Board of Directors declared the following dividends:

Declaration Date |  | Record Date |  | Payment Date |  |  | Dividend Per Share |  |  | Amount |
Fiscal Year 2020 |  |  |  |  |  |  |  |  |  | (In millions) |
September 18, 2019 |  | November 21, 2019 |  | December 12, 2019 |  |  | $ | 0.51 |  |  | $ | 3,886 |
December 4, 2019 |  | February 20, 2020 |  | March 12, 2020 |  |  |  | 0.51 |  |  |  | 3,876 |
March 9, 2020 |  | May 21, 2020 |  | June 11, 2020 |  |  |  | 0.51 |  |  |  | 3,871 |
Total |  |  |  |  |  |  | $ | 1.53 |  |  | $ | 11,633 |
Fiscal Year 2019 |  |  |  |  |  |  |  |  |  |  |  |  |
September 18, 2018 |  | November 15, 2018 |  | December 13, 2018 |  |  | $ | 0.46 |  |  | $ | 3,544 |
November 28, 2018 |  | February 21, 2019 |  | March 14, 2019 |  |  |  | 0.46 |  |  |  | 3,526 |
March 11, 2019 |  | May 16, 2019 |  | June 13, 2019 |  |  |  | 0.46 |  |  |  | 3,521 |
Total |  |  |  |  |  |  | $ | 1.38 |  |  | $ | 10,591 |

The dividend declared on March 9, 2020 was included in other current liabilities as of March 31, 2020.

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NOTE 15 — ACCUMULATED OTHER COMPREHENSIVE INCOME (LOSS)

The following table summarizes the changes in accumulated other comprehensive income (loss) by component:

(In millions) |  | Three Months Ended March 31, |  | Nine Months Ended March 31, |
|  |  | 2020 |  |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Derivatives |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Balance, beginning of period |  | $ | (6 | ) |  | $ | 113 |  |  | $ | 0 |  |  | $ | 173 |
Unrealized gains (losses), net of tax of $(12), $0, $(13), and $2 |  |  | (46 | ) |  |  | 31 |  |  |  | (50 | ) |  |  | 146 |
Reclassification adjustments for (gains) losses included in earnings |  |  | 12 |  |  |  | (66 | ) |  |  | 9 |  |  |  | (246 | )
Tax expense (benefit) included in provision for income taxes |  |  | (2 | ) |  |  | 2 |  |  |  | (1 | ) |  |  | 7 |
Amounts reclassified from accumulated other comprehensive income (loss) |  |  | 10 |  |  |  | (64 | ) |  |  | 8 |  |  |  | (239 | )
Net change related to derivatives, net of tax of $(10), $(2), $(12), and $(5) |  |  | (36 | ) |  |  | (33 | ) |  |  | (42 | ) |  |  | (93 | )
Balance, end of period |  | $ | (42 | ) |  | $ | 80 |  |  | $ | (42 | ) |  | $ | 80 |
Investments |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Balance, beginning of period |  | $ | 1,645 |  |  | $ | (297 | ) |  | $ | 1,488 |  |  | $ | (850 | )
Unrealized gains, net of tax of $932, $189, $977, and $337 |  |  | 3,504 |  |  |  | 711 |  |  |  | 3,666 |  |  |  | 1,267 |
Reclassification adjustments for (gains) losses included in other income (expense), net |  |  | 5 |  |  |  | 4 |  |  |  | (1 | ) |  |  | 84 |
Tax benefit included in provision for income taxes |  |  | (1 | ) |  |  | (1 | ) |  |  | 0 |  |  |  | (17 | )
Amounts reclassified from accumulated other comprehensive income (loss) |  |  | 4 |  |  |  | 3 |  |  |  | (1 | ) |  |  | 67 |
Net change related to investments, net of tax of $933, $190, $977, and $354 |  |  | 3,508 |  |  |  | 714 |  |  |  | 3,665 |  |  |  | 1,334 |
Cumulative effect of accounting changes |  |  | 0 |  |  |  | 0 |  |  |  | 0 |  |  |  | (67 | )
Balance, end of period |  | $ | 5,153 |  |  | $ | 417 |  |  | $ | 5,153 |  |  | $ | 417 |
Translation Adjustments and Other |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Balance, beginning of period |  | $ | (1,894 | ) |  | $ | (1,829 | ) |  | $ | (1,828 | ) |  | $ | (1,510 | )
Translation adjustments and other, net of tax of $(51), $1, $(59), and $0 |  |  | (541 | ) |  |  | 67 |  |  |  | (607 | ) |  |  | (252 | )
Balance, end of period |  | $ | (2,435 | ) |  | $ | (1,762 | ) |  | $ | (2,435 | ) |  | $ | (1,762 | )
Accumulated other comprehensive income (loss), end of period |  | $ | 2,676 |  |  | $ | (1,265 | ) |  | $ | 2,676 |  |  | $ | (1,265 | )

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NOTE 16 — SEGMENT INFORMATION AND GEOGRAPHIC DATA

In its operation of the business, management, including our chief operating decision maker, who is also our Chief Executive Officer, reviews certain financial information, including segmented internal profit and loss statements prepared on a basis not consistent with GAAP. During the periods presented, we reported our financial performance based on the following segments: Productivity and Business Processes, Intelligent Cloud, and More Personal Computing.

Our reportable segments are described below.

Productivity and Business Processes

Our Productivity and Business Processes segment consists of products and services in our portfolio of productivity, communication, and information services, spanning a variety of devices and platforms. This segment primarily comprises:

| • | Office Commercial, including Office 365 subscriptions and Office licensed on-premises, comprising Office, Exchange, SharePoint, Teams, Office 365 Security and Compliance, and Skype for Business, and related Client Access Licenses (“CALs”).

| • | Office Consumer, including Office 365 subscriptions and Office licensed on-premises, and Office Consumer Services, including Skype, Outlook.com, and OneDrive.

| • | LinkedIn, including Talent Solutions, Marketing Solutions, and Premium Subscriptions.

| • | Dynamics business solutions, including Dynamics 365, a set of cloud-based applications across ERP and CRM, Dynamics ERP on-premises, and Dynamics CRM on-premises.

Intelligent Cloud

Our Intelligent Cloud segment consists of our public, private, and hybrid server products and cloud services that can power modern business and developers. This segment primarily comprises:

| • | Server products and cloud services, including Azure; SQL Server, Windows Server, Visual Studio, System Center, and related CALs; and GitHub.

| • | Enterprise Services, including Premier Support Services and Microsoft Consulting Services.

More Personal Computing

Our More Personal Computing segment consists of products and services that put customers at the center of the experience with our technology. This segment primarily comprises:

| • | Windows, including Windows original equipment manufacturer (“OEM”) licensing and other non-volume licensing of the Windows operating system; Windows Commercial, comprising volume licensing of the Windows operating system, Windows cloud services, and other Windows commercial offerings; patent licensing; Windows Internet of Things (“IoT”); and MSN advertising.

| • | Devices, including Surface and PC accessories.

| • | Gaming, including Xbox hardware and Xbox content and services, comprising Xbox Live transactions, subscriptions, cloud services, and advertising (“Xbox Live”), video games, and third-party video game royalties.

| • | Search.

Revenue and costs are generally directly attributed to our segments. However, due to the integrated structure of our business, certain revenue recognized and costs incurred by one segment may benefit other segments. Revenue from certain contracts is allocated among the segments based on the relative value of the underlying products and services, which can include allocation based on actual prices charged, prices when sold separately, or estimated costs plus a profit margin. Cost of revenue is allocated in certain cases based on a relative revenue methodology. Operating expenses that are allocated primarily include those relating to marketing of products and services from which multiple segments benefit and are generally allocated based on relative gross margin.

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In addition, certain costs incurred at a corporate level that are identifiable and that benefit our segments are allocated to them. These allocated costs include costs of: legal, including settlements and fines; information technology; human resources; finance; excise taxes; field selling; shared facilities services; and customer service and support. Each allocation is measured differently based on the specific facts and circumstances of the costs being allocated. Certain corporate-level activity is not allocated to our segments.

Segment revenue and operating income were as follows during the periods presented:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |
Productivity and Business Processes |  | $ | 11,743 |  |  | $ | 10,242 |  |  | $ | 34,646 |  |  | $ | 30,113 |
Intelligent Cloud |  |  | 12,281 |  |  |  | 9,649 |  |  |  | 34,995 |  |  |  | 27,594 |
More Personal Computing |  |  | 10,997 |  |  |  | 10,680 |  |  |  | 35,341 |  |  |  | 34,419 |
Total |  | $ | 35,021 |  |  | $ | 30,571 |  |  | $ | 104,982 |  |  | $ | 92,126 |
Operating Income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Productivity and Business Processes |  | $ | 4,788 |  |  | $ | 3,979 |  |  | $ | 14,752 |  |  | $ | 11,875 |
Intelligent Cloud |  |  | 4,560 |  |  |  | 3,208 |  |  |  | 12,980 |  |  |  | 9,418 |
More Personal Computing |  |  | 3,627 |  |  |  | 3,154 |  |  |  | 11,820 |  |  |  | 9,261 |
Total |  | $ | 12,975 |  |  | $ | 10,341 |  |  | $ | 39,552 |  |  | $ | 30,554 |

No sales to an individual customer or country other than the United States accounted for more than 10% of revenue for the three or nine months ended March 31, 2020 or 2019. Revenue, classified by the major geographic areas in which our customers were located, was as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
United States (a) |  | $ | 17,428 |  |  | $ | 15,372 |  |  | $ | 53,847 |  |  | $ | 46,899 |
Other countries |  |  | 17,593 |  |  |  | 15,199 |  |  |  | 51,135 |  |  |  | 45,227 |
Total |  | $ | 35,021 |  |  | $ | 30,571 |  |  | $ | 104,982 |  |  | $ | 92,126 |

(a) | Includes billings to OEMs and certain multinational organizations because of the nature of these businesses and the impracticability of determining the geographic source of the revenue.

Revenue from external customers, classified by significant product and service offerings, was as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  |  | 2020 |  |  |  | 2019 |
Server products and cloud services |  | $ | 10,490 |  |  | $ | 8,053 |  |  | $ | 29,801 |  |  | $ | 22,902 |
Office products and cloud services |  |  | 8,920 |  |  |  | 7,889 |  |  |  | 26,369 |  |  |  | 23,258 |
Windows |  |  | 5,220 |  |  |  | 4,944 |  |  |  | 16,166 |  |  |  | 14,603 |
Gaming |  |  | 2,349 |  |  |  | 2,363 |  |  |  | 8,218 |  |  |  | 9,333 |
Search advertising |  |  | 1,986 |  |  |  | 1,911 |  |  |  | 6,140 |  |  |  | 5,675 |
LinkedIn |  |  | 2,050 |  |  |  | 1,696 |  |  |  | 6,061 |  |  |  | 4,919 |
Enterprise Services |  |  | 1,633 |  |  |  | 1,542 |  |  |  | 4,790 |  |  |  | 4,513 |
Devices |  |  | 1,412 |  |  |  | 1,423 |  |  |  | 4,662 |  |  |  | 4,632 |
Other |  |  | 961 |  |  |  | 750 |  |  |  | 2,775 |  |  |  | 2,291 |
Total |  | $ | 35,021 |  |  | $ | 30,571 |  |  | $ | 104,982 |  |  | $ | 92,126 |

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Our commercial cloud revenue, which includes Office 365 Commercial, Azure, the commercial portion of LinkedIn, Dynamics 365, and other commercial cloud properties, was $13.3 billion and $37.4 billion for the three and nine months ended March 31, 2020, respectively, and $9.6 billion and $27.1 billion for the three and nine months ended March 31, 201 9, respectively. These amounts are primarily included in Office products and cloud services, Server products and cloud services, and LinkedIn in the table above.

Assets are not allocated to segments for internal reporting presentations. A portion of amortization and depreciation is included with various other costs in an overhead allocation to each segment. It is impracticable for us to separately identify the amount of amortization and depreciation by segment that is included in the measure of segment profit or loss.

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REPORT OF INDEPENDENT REGISTERED PUBLIC ACCOUNTING FIRM

To the Stockholders and the Board of Directors of Microsoft Corporation

Results of Review of Interim Financial Information

We have reviewed the accompanying consolidated balance sheet of Microsoft Corporation and subsidiaries (the "Company") as of March 31, 2020, the related consolidated statements of income, comprehensive income, cash flows, and stockholders’ equity for the three-month and nine-month periods ended March 31, 2020 and 2019, and the related notes (collectively referred to as the “interim financial information”). Based on our reviews, we are not aware of any material modifications that should be made to the accompanying interim financial information for it to be in conformity with accounting principles generally accepted in the United States of America.

We have previously audited, in accordance with the standards of the Public Company Accounting Oversight Board (United States) (“PCAOB”), the consolidated balance sheet of the Company as of June 30, 2019, and the related consolidated statements of income, comprehensive income, cash flows, and stockholders’ equity for the year then ended (not presented herein); and in our report dated August 1, 2019, we expressed an unqualified opinion on those consolidated financial statements. In our opinion, the information set forth in the accompanying consolidated balance sheet as of June 30, 2019, is fairly stated, in all material respects, in relation to the consolidated balance sheet from which it has been derived.

Basis for Review Results

This interim financial information is the responsibility of the Company's management. We are a public accounting firm registered with the PCAOB and are required to be independent with respect to the Company in accordance with the U.S. federal securities laws and the applicable rules and regulations of the PCAOB and the Securities and Exchange Commission.

We conducted our reviews in accordance with standards of the PCAOB. A review of interim financial information consists principally of applying analytical procedures and making inquiries of persons responsible for financial and accounting matters. It is substantially less in scope than an audit conducted in accordance with the standards of the PCAOB, the objective of which is the expression of an opinion regarding the financial statements taken as a whole. Accordingly, we do not express such an opinion.

/S/ DELOITTE & TOUCHE LLP

Seattle, Washington

April 29, 2020

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ITEM 2. MANAGEMENT’S DISCUSSION AND ANALYSIS OF FINANCIAL CONDITION AND RESULTS OF OPERATIONS

Note About Forward-Looking Statements

This report includes estimates, projections, statements relating to our business plans, objectives, and expected operating results that are “forward-looking statements” within the meaning of the Private Securities Litigation Reform Act of 1995, Section 27A of the Securities Act of 1933, and Section 21E of the Securities Exchange Act of 1934. Forward-looking statements may appear throughout this report, including the following sections: “Management’s Discussion and Analysis of Financial Condition and Results of Operations” and “Risk Factors” (Part II, Item 1A of this Form 10-Q). These forward-looking statements generally are identified by the words “believe,” “project,” “expect,” “anticipate,” “estimate,” “intend,” “strategy,” “future,” “opportunity,” “plan,” “may,” “should,” “will,” “would,” “will be,” “will continue,” “will likely result,” and similar expressions. Forward-looking statements are based on current expectations and assumptions that are subject to risks and uncertainties that may cause actual results to differ materially. We describe risks and uncertainties that could cause actual results and events to differ materially in “Management’s Discussion and Analysis of Financial Condition and Results of Operations,” “Quantitative and Qualitative Disclosures about Market Risk” (Part I, Item 3 of this Form 10-Q), and “Risk Factors”. We undertake no obligation to update or revise publicly any forward-looking statements, whether because of new information, future events, or otherwise.

The following Management’s Discussion and Analysis of Financial Condition and Results of Operations (“MD&A”) is intended to help the reader understand the results of operations and financial condition of Microsoft Corporation. MD&A is provided as a supplement to, and should be read in conjunction with, our Annual Report on Form 10-K for the year ended June 30, 2019, and our financial statements and the accompanying Notes to Financial Statements (Part I, Item 1 of this Form 10-Q).

OVERVIEW

Microsoft is a technology company whose mission is to empower every person and every organization on the planet to achieve more. We strive to create local opportunity, growth, and impact in every country around the world. Our platforms and tools help drive small business productivity, large business competitiveness, and public-sector efficiency. They also support new startups, improve educational and health outcomes, and empower human ingenuity.

We generate revenue by offering a wide range of cloud-based and other services to people and businesses; licensing and supporting an array of software products; designing, manufacturing, and selling devices; and delivering relevant online advertising to a global audience. Our most significant expenses are related to compensating employees; designing, manufacturing, marketing, and selling our products and services; datacenter costs in support of our cloud-based services; and income taxes.

Highlights from the third quarter of fiscal year 2020 compared with the third quarter of fiscal year 2019 included:

| • | Commercial cloud revenue increased 39% to $13.3 billion.

| • | Office Commercial revenue increased 13%, driven by Office 365 Commercial growth of 25%.

| • | Office Consumer revenue increased 15%, with continued growth in Office 365 Consumer subscribers to 39.6 million.

| • | LinkedIn revenue increased 21%.

| • | Dynamics revenue increased 17%, driven by Dynamics 365 growth of 47%.

| • | Server products and cloud services revenue increased 30%, driven by Azure growth of 59%.

| • | Enterprise Services revenue increased 6%.

| • | Windows original equipment manufacturer licensing (“Windows OEM”) revenue was relatively unchanged.

| • | Windows Commercial revenue increased 17%.

| • | Search advertising revenue, excluding traffic acquisition costs, increased 1%.

| • | Xbox content and services revenue increased 2%.

| • | Surface revenue increased 1%.

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Industry Trends

Our industry is dynamic and highly competitive, with frequent changes in both technologies and business models. Each industry shift is an opportunity to conceive new products, new technologies, or new ideas that can further transform the industry and our business. At Microsoft, we push the boundaries of what is possible through a broad range of research and development activities that seek to identify and address the changing demands of customers and users, industry trends, and competitive forces.

Economic Conditions, Challenges, and Risks

The markets for software, devices, and cloud-based services are dynamic and highly competitive. Our competitors are developing new software and devices, while also deploying competing cloud-based services for consumers and businesses. The devices and form factors customers prefer evolve rapidly, and influence how users access services in the cloud, and in some cases, the user’s choice of which suite of cloud-based services to use. We must continue to evolve and adapt over an extended time in pace with this changing environment. The investments we are making in infrastructure and devices will continue to increase our operating costs and may decrease our operating margins.

Our success is highly dependent on our ability to attract and retain qualified employees. We hire a mix of university and industry talent worldwide. We compete for talented individuals globally by offering an exceptional working environment, broad customer reach, scale in resources, the ability to grow one’s career across many different products and businesses, and competitive compensation and benefits. Aggregate demand for our software, services, and devices is correlated to global macroeconomic and geopolitical factors, which remain dynamic.

Our international operations provide a significant portion of our total revenue and expenses. Many of these revenue and expenses are denominated in currencies other than the U.S. dollar. As a result, changes in foreign exchange rates may significantly affect revenue and expenses. Strengthening of the U.S. dollar relative to certain foreign currencies reduced reported revenue and expenses from our international operations in the first, second, and third quarter of fiscal year 2020.

Refer to Risk Factors (Part II, Item 1A of this Form 10-Q) for a discussion of these factors and other risks.

COVID-19

In March 2020, the World Health Organization declared the outbreak of a novel strain of the coronavirus (“COVID-19”) to be a pandemic. The COVID-19 pandemic is having widespread, rapidly evolving, and unpredictable impacts on global society, economies, financial markets, and business practices. Federal and state governments have implemented measures in an effort to contain the virus, including social distancing, travel restrictions, border closures, limitations on public gatherings, work from home, supply chain logistical changes, and closure of non-essential businesses. To protect the health and well-being of our employees, suppliers, and customers, we have made substantial modifications to employee travel policies, implemented retail store and office closures as employees are advised to work from home, and cancelled or shifted our conferences and other marketing events to virtual-only through fiscal year 2021. The COVID-19 pandemic has impacted and may continue to impact our business operations, including our employees, customers, partners, and communities, and there is substantial uncertainty in the nature and degree of its continued effects over time.

In the third quarter of fiscal year 2020, COVID-19 had minimal net impact on our revenue. In the Productivity and Business Processes and Intelligent Cloud segments, cloud usage increased, particularly in Microsoft 365 including Teams, Azure, Windows Virtual Desktop, advanced security solutions, and Power Platform, as customers shifted to work and learn from home. In the final weeks of the quarter, there was a slowdown in transactional licensing, particularly in small and medium businesses, and a reduction in advertising spend in LinkedIn. In the More Personal Computing segment, Windows OEM and Surface benefited from increased demand to support remote work and learn scenarios, offset in part by supply chain constraints in China that improved late in the quarter. Gaming benefited from increased engagement following stay-at-home guidelines. Search was negatively impacted by reductions in advertising spend, particularly in the industries most impacted by COVID-19. The effects of COVID-19 may not be fully reflected in our financial results until future periods.

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The extent to which the COVID-19 pandemic impacts our business going forward will depend on numerous evolving factors we cannot reliably predict, including the duration and scope of the pandemic; governmental, business, and individuals' actions in response to the pandemic; and the impact on economic activity including the possibility of recession or financial market instability. These factors may adversely impact consumer, business, and government spending on technology as well as customers' ability to pay for our products and services on an ongoing basis. This uncertainty also affects management’s accounting estimates and assumptions, which could result in greater variability in a variety of areas that depend on these estimates and assumptions, including investments, receivables, and forward-looking guidance. Refer to Risk Factors (Part II, Item 1A of this Form 10-Q) for a discussion of these factors and other risks.

Seasonality

Our revenue fluctuates quarterly and is generally higher in the second and fourth quarters of our fiscal year. Second quarter revenue is driven by corporate year-end spending trends in our major markets and holiday season spending by consumers, and fourth quarter revenue is driven by the volume of multi-year on-premises contracts executed during the period.

Reportable Segments

We report our financial performance based on the following segments: Productivity and Business Processes, Intelligent Cloud, and More Personal Computing. The segment amounts included in MD&A are presented on a basis consistent with our internal management reporting. All differences between our internal management reporting basis and accounting principles generally accepted in the United States of America (“GAAP”), along with certain corporate-level and other activity, are included in Corporate and Other.

Additional information on our reportable segments is contained in Note 16 – Segment Information and Geographic Data of the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q).

Metrics

We use metrics in assessing the performance of our business and to make informed decisions regarding the allocation of resources. We disclose metrics to enable investors to evaluate progress against our ambitions, provide transparency into performance trends, and reflect the continued evolution of our products and services. Our commercial and other business metrics are fundamentally connected based on how customers use our products and services. The metrics are disclosed in the MD&A or the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q). Financial metrics are calculated based on GAAP results and growth comparisons relate to the corresponding period of last fiscal year.

Commercial

Our commercial business primarily consists of Server products and cloud services, Office Commercial, Windows Commercial, the commercial portion of LinkedIn, Enterprise Services, and Dynamics. Our commercial metrics allow management and investors to assess the overall health of our commercial business and include leading indicators of future performance.

Commercial remaining performance obligation |  | Commercial portion of revenue allocated to remaining performance obligations, which includes unearned revenue and amounts that will be invoiced and recognized as revenue in future periods
Commercial cloud revenue |  | Revenue from our commercial cloud business, which includes Office 365 Commercial, Azure, the commercial portion of LinkedIn, Dynamics 365, and other commercial cloud properties
Commercial cloud gross margin percentage |  | Gross margin percentage for our commercial cloud business

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Productivity and Business Processes and Intelligent Cloud

Metrics related to our Productivity and Business Processes and Intelligent Cloud segments assess the health of our core businesses within these segments. The metrics reflect our cloud and on-premises product strategies and trends.

Office Commercial products and cloud services revenue growth |  | Revenue from Office Commercial products and cloud services, including Office 365 subscriptions and Office licensed on-premises, comprising Office, Exchange, SharePoint, Teams, Office 365 Security and Compliance, and Skype for Business, and related Client Access Licenses (“CALs”)
Office Consumer products and cloud services revenue growth |  | Revenue from Office Consumer, including Office 365 subscriptions and Office licensed on-premises
Office 365 Commercial seat growth |  | The number of Office 365 Commercial seats at end of period where seats are paid users covered by an Office 365 Commercial subscription
Office 365 Consumer subscribers |  | The number of Office 365 Consumer subscribers at end of period
Dynamics products and cloud services revenue growth |  | Revenue from Dynamics products and cloud services, including Dynamics 365, a set of cloud-based applications across ERP and CRM, Dynamics ERP on-premises, and Dynamics CRM on-premises
LinkedIn revenue growth |  | Revenue from LinkedIn, including Talent Solutions, Marketing Solutions, and Premium Subscriptions
Server products and cloud services revenue growth |  | Revenue from Server products and cloud services, including Azure; SQL Server, Windows Server, Visual Studio, System Center, and related CALs; and GitHub
Enterprise Services revenue growth |  | Revenue from Enterprise Services, including Premier Support Services and Microsoft Consulting Services

More Personal Computing

Metrics related to our More Personal Computing segment assess the performance of key lines of business within this segment. These metrics provide strategic product insights which allow us to assess the performance across our commercial and consumer businesses. As we have diversity of target audiences and sales motions within the Windows business, we monitor metrics that are reflective of those varying motions.

Windows OEM Pro revenue growth |  | Revenue from sales of Windows Pro licenses sold through the OEM channel, which primarily addresses demand in the commercial market
Windows OEM non-Pro revenue growth |  | Revenue from sales of Windows non-Pro licenses sold through the OEM channel, which primarily addresses demand in the consumer market
Windows Commercial products and cloud services revenue growth |  | Revenue from Windows Commercial, comprising volume licensing of the Windows operating system, Windows cloud services, and other Windows commercial offerings
Surface revenue |  | Revenue from Surface devices and accessories
Xbox content and services revenue growth |  | Revenue from Xbox content and services, comprising Xbox Live transactions, subscriptions, cloud services, and advertising (“Xbox Live”), video games, and third-party video game royalties
Search advertising revenue, excluding TAC, growth |  | Revenue from search advertising excluding traffic acquisition costs (“TAC”) paid to Bing Ads network publishers

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SUMMARY RESULTS OF OPERATIONS

(In millions, except percentages and per share amounts) |  |  | Three Months Ended March 31, |  |  | Percentage Change |  |  | Nine Months Ended March 31, |  |  | Percentage Change |
|  |  | 2020 |  |  |  | 2019 |  |  |  |  |  |  |  | 2020 |  |  |  | 2019 |  |  |  |  |
Revenue |  | $ | 35,021 |  |  | $ | 30,571 |  |  |  | 15% |  |  | $ | 104,982 |  |  | $ | 92,126 |  |  |  | 14% |
Gross margin |  |  | 24,046 |  |  |  | 20,401 |  |  |  | 18% |  |  |  | 71,243 |  |  |  | 59,628 |  |  |  | 19% |
Operating income |  |  | 12,975 |  |  |  | 10,341 |  |  |  | 25% |  |  |  | 39,552 |  |  |  | 30,554 |  |  |  | 29% |
Net income |  |  | 10,752 |  |  |  | 8,809 |  |  |  | 22% |  |  |  | 33,079 |  |  |  | 26,053 |  |  |  | 27% |
Diluted earnings per share |  |  | 1.40 |  |  |  | 1.14 |  |  |  | 23% |  |  |  | 4.30 |  |  |  | 3.36 |  |  |  | 28% |
Non-GAAP net income |  |  | 10,752 |  |  |  | 8,809 |  |  |  | 22% |  |  |  | 33,079 |  |  |  | 26,210 |  |  |  | 26% |
Non-GAAP diluted earnings per share |  |  | 1.40 |  |  |  | 1.14 |  |  |  | 23% |  |  |  | 4.30 |  |  |  | 3.38 |  |  |  | 27% |

Non-GAAP net income and diluted earnings per share (“EPS”) for the nine months ended March 31, 2019 exclude the net charge related to the Tax Cuts and Jobs Act (“TCJA”) of $157 million. Refer to the Non-GAAP Financial Measures section below for a reconciliation of our financial results reported in accordance with GAAP to non-GAAP financial results.

Three Months Ended March 31, 2020 Compared with Three Months Ended March 31, 2019

Revenue increased $4.5 billion or 15%, driven by growth across each of our segments. Intelligent Cloud revenue increased, driven by server products and cloud services. Productivity and Business Processes revenue increased, driven by Office and LinkedIn. More Personal Computing revenue increased, driven by Windows.

Gross margin increased $3.6 billion or 18%, driven by growth across each of our segments. Gross margin percentage increased, driven by sales mix shift to higher margin businesses. Commercial cloud gross margin percentage increased 4 points to 67%, primarily driven by improvement in Azure.

Operating income increased $2.6 billion or 25%, driven by growth across each of our segments.

Key changes in expenses were:

| • | Cost of revenue increased $805 million or 8%, driven by growth in commercial cloud.

| • | Research and development expenses increased $571 million or 13%, driven by investments in cloud engineering and LinkedIn.

| • | Sales and marketing expenses increased $346 million or 8%, driven by investments in LinkedIn and commercial sales, as well as an increase in bad debt expense.

| • | General and administrative expenses increased $94 million or 8%.

Gross margin and operating income included an unfavorable foreign currency impact of 2% and 3%, respectively.

Nine Months Ended March 31, 2020 Compared with Nine Months Ended March 31, 2019

Revenue increased $12.9 billion or 14%, driven by growth across each of our segments. Intelligent Cloud revenue increased, driven by server products and cloud services. Productivity and Business Processes revenue increased, driven by Office and LinkedIn. More Personal Computing revenue increased, driven by Windows and Search advertising, offset in part by a decrease in Gaming.

Gross margin increased $11.6 billion or 19%, driven by growth across each of our segments. Gross margin percentage increased, driven by sales mix shift to higher margin businesses. Commercial cloud gross margin percentage increased 5 points to 67%, primarily driven by improvement in Azure.

Operating income increased $9.0 billion or 29%, driven by growth across each of our segments.

Key changes in expenses were:

| • | Cost of revenue increased $1.2 billion or 4%, driven by growth in commercial cloud, offset in part by a decline in Gaming.

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| • | Research and development expenses increased $1.7 billion or 14%, driven by investments in cloud engineering, LinkedIn, and Gaming.

| • | Sales and marketing expenses increased $930 million or 7%, driven by investments in LinkedIn and commercial sales.

| • | General and administrative expenses were relatively unchanged.

Gross margin and operating income included an unfavorable foreign currency impact of 3% and 4%, respectively.

Prior year net income and diluted EPS were negatively impacted by the net charge related to the TCJA, which resulted in a decrease to net income and diluted EPS of $157 million and $0.02, respectively.

SEGMENT RESULTS OF OPERATIONS

(In millions, except percentages) |  | Three Months Ended March 31, |  |  | Percentage Change |  |  | Nine Months Ended March 31, |  |  | Percentage Change |
|  | 2020 |  |  | 2019 |  |  |  |  |  |  | 2020 |  |  |  | 2019 |  |  |  |  |
Revenue |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Productivity and Business Processes |  | $ | 11,743 |  |  | $ | 10,242 |  |  |  | 15% |  |  | $ | 34,646 |  |  | $ | 30,113 |  |  |  | 15% |
Intelligent Cloud |  |  | 12,281 |  |  |  | 9,649 |  |  |  | 27% |  |  |  | 34,995 |  |  |  | 27,594 |  |  |  | 27% |
More Personal Computing |  |  | 10,997 |  |  |  | 10,680 |  |  |  | 3% |  |  |  | 35,341 |  |  |  | 34,419 |  |  |  | 3% |
Total |  | $ | 35,021 |  |  | $ | 30,571 |  |  |  | 15% |  |  | $ | 104,982 |  |  | $ | 92,126 |  |  |  | 14% |
Operating Income |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Productivity and Business Processes |  | $ | 4,788 |  |  | $ | 3,979 |  |  |  | 20% |  |  | $ | 14,752 |  |  | $ | 11,875 |  |  |  | 24% |
Intelligent Cloud |  |  | 4,560 |  |  |  | 3,208 |  |  |  | 42% |  |  |  | 12,980 |  |  |  | 9,418 |  |  |  | 38% |
More Personal Computing |  |  | 3,627 |  |  |  | 3,154 |  |  |  | 15% |  |  |  | 11,820 |  |  |  | 9,261 |  |  |  | 28% |
Total |  | $ | 12,975 |  |  | $ | 10,341 |  |  |  | 25% |  |  | $ | 39,552 |  |  | $ | 30,554 |  |  |  | 29% |

Reportable Segments

Three Months Ended March 31, 2020 Compared with Three Months Ended March 31, 2019

Productivity and Business Processes

Revenue increased $1.5 billion or 15%.

| • | Office Commercial revenue increased $878 million or 13%, driven by Office 365 Commercial, offset in part by lower revenue from products licensed on-premises, reflecting a continued shift to cloud offerings and a slowdown in transactional licensing, primarily in small and medium businesses. Office 365 Commercial revenue grew 25%, due to seat growth of 20% and higher revenue per user.

| • | Office Consumer revenue increased $160 million or 15%, driven by Office 365 subscription revenue and strength in Office 2019, primarily in Japan.

| • | LinkedIn revenue increased $354 million or 21%, driven by growth across all businesses.

| • | Dynamics revenue increased 17%, driven by Dynamics 365 growth of 47%.

Operating income increased $809 million or 20%.

| • | Gross margin increased $1.3 billion or 16%, driven by growth in Office Commercial and LinkedIn. Gross margin percentage increased, due to gross margin percentage improvement in Office 365 Commercial and LinkedIn, offset in part by an increased mix of cloud offerings.

| • | Operating expenses increased $473 million or 12%, driven by investments in LinkedIn and cloud engineering.

Gross margin and operating income included an unfavorable foreign currency impact of 2% and 3%, respectively.

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Intelligent Cloud

Revenue increased $2.6 billion or 27%.

| • | Server products and cloud services revenue increased $2.4 billion or 30%, driven by Azure. Azure revenue grew 59%, due to higher infrastructure-as-a-service and platform-as-a-service consumption-based services and per user-based services. Server products revenue increased 11%, due to hybrid and premium solutions, as well as demand related to Windows Server 2008 end of support.

| • | Enterprise Services revenue increased $91 million or 6%, driven by growth in Premier Support Services.

Operating income increased $1.4 billion or 42%.

| • | Gross margin increased $2.0 billion or 30%, driven by growth in server products and cloud services revenue and cloud services scale and efficiencies. Gross margin percentage increased, due to gross margin percentage improvement in Azure, offset in part by an increased mix of cloud offerings.

| • | Operating expenses increased $625 million or 19%, driven by investments in Azure.

Revenue, gross margin, and operating income included an unfavorable foreign currency impact of 2%, 2%, and 4%, respectively.

More Personal Computing

Revenue increased $317 million or 3%.

| • | Windows revenue increased $276 million or 6%, driven by growth in Windows Commercial. Windows Commercial revenue increased 17%, primarily driven by increased demand for Microsoft 365. Windows OEM revenue was relatively unchanged. Windows OEM Pro revenue grew 5%, driven by continued Windows 10 momentum, with demand from remote work and learn scenarios, offset in part by supply chain constraints in China. Windows OEM non-Pro revenue decreased 10%, driven by continued pressure in the entry-level category and supply chain constraints in China.

| • | Search advertising revenue increased $75 million or 4%. Search advertising revenue, excluding traffic acquisition costs, increased 1%, with reduced advertising spend, particularly in the industries most impacted by COVID-19.

| • | Surface revenue increased $11 million or 1%, driven by increased demand from remote work and learn scenarios, offset in part by supply chain constraints in China.

| • | Gaming revenue decreased $14 million or 1%. Xbox hardware revenue decreased 20%, primarily due to a decrease in price of consoles sold. Xbox content and services revenue increased $33 million or 2%, primarily due to increased engagement following stay-at-home guidelines, offset in part by a high prior year comparable primarily from a third-party title.

Operating income increased $473 million or 15%.

| • | Gross margin increased $386 million or 6%, driven by growth in Windows. Gross margin percentage increased, due to sales mix shift to higher margin businesses.

| • | Operating expenses decreased $87 million or 3%, driven by the redeployment of engineering resources.

Gross margin and operating income each included an unfavorable foreign currency impact of 2%.

Nine Months Ended March 31, 2020 Compared with Nine Months Ended March 31, 2019

Productivity and Business Processes

Revenue increased $4.5 billion or 15%.

| • | Office Commercial revenue increased $2.7 billion or 14%, driven by Office 365 Commercial, offset in part by lower revenue from products licensed on-premises, reflecting a continued shift to cloud offerings. Office 365 Commercial revenue grew 26%, due to seat growth and higher revenue per user.

| • | Office Consumer revenue increased $401 million or 13%, driven by Office 365 subscription revenue and strength in Office 2019, primarily in Japan.

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| • | LinkedIn revenue increased $1.1 billion or 23%, driven by growth across all businesses.

| • | Dynamics revenue increased 14%, driven by Dynamics 365 growth of 43%.

Operating income increased $2.9 billion or 24%.

| • | Gross margin increased $4.1 billion or 18%, driven by growth in Office Commercial and LinkedIn. Gross margin percentage increased, due to gross margin percentage improvement in Office 365 Commercial and LinkedIn, offset in part by an increased mix of cloud offerings.

| • | Operating expenses increased $1.2 billion or 11%, driven by investments in LinkedIn and cloud engineering.

Revenue, gross margin, and operating income included an unfavorable foreign currency impact of 2%, 2%, and 4%, respectively.

Intelligent Cloud

Revenue increased $7.4 billion or 27%.

| • | Server products and cloud services revenue increased $6.9 billion or 30%, driven by Azure. Azure revenue grew 60%, due to higher infrastructure-as-a-service and platform-as-a-service consumption-based services and per user-based services. Server products revenue increased 11%, due to hybrid and premium solutions, as well as demand related to Windows Server 2008 and SQL Server 2008 end of support.

| • | Enterprise Services revenue increased $277 million or 6%, driven by growth in Premier Support Services.

Operating income increased $3.6 billion or 38%.

| • | Gross margin increased $5.4 billion or 29%, driven by growth in server products and cloud services revenue and cloud services scale and efficiencies. Gross margin percentage increased, due to gross margin percentage improvement in Azure, offset in part by an increased mix of cloud offerings.

| • | Operating expenses increased $1.8 billion or 19%, driven by investments in Azure.

Revenue, gross margin, and operating income included an unfavorable foreign currency impact of 2%, 2%, and 4%, respectively.

More Personal Computing

Revenue increased $922 million or 3%.

| • | Windows revenue increased $1.6 billion or 11%, driven by growth in Windows Commercial and Windows OEM. Windows Commercial revenue increased 22%, driven by increased demand for Microsoft 365. Windows OEM revenue increased 9%, ahead of PC market growth. Windows OEM Pro revenue grew 16%, driven by continued momentum in advance of Windows 7 end of support and healthy Windows 10 demand. Windows OEM non-Pro revenue declined 4%, driven by continued pressure in the entry-level category.

| • | Search advertising revenue increased $465 million or 8%. Search advertising revenue, excluding traffic acquisition costs, increased 6%, driven by higher revenue per search.

| • | Surface revenue increased $83 million or 2%, driven by commercial growth, offset in part by a decline in consumer.

| • | Gaming revenue decreased $1.1 billion or 12%, driven by a decrease in Xbox hardware of 38%, primarily due to a decrease in volume and price of consoles sold. Xbox content and services revenue decreased $269 million or 4%, against a high prior year comparable primarily from a third-party title, offset in part by strength in Minecraft and growth in subscriptions.

Operating income increased $2.6 billion or 28%, including an unfavorable foreign currency impact of 2%.

| • | Gross margin increased $2.1 billion or 12%, driven by growth in Windows. Gross margin percentage increased, due to sales mix shift to higher margin businesses.

| • | Operating expenses decreased $421 million or 5%, driven by the redeployment of engineering resources, offset in part by investments in Gaming.

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OPERATING EXPENSES

Research and Development

(In millions, except percentages) |  | Three Months Ended March 31, |  |  | Percentage Change |  |  | Nine Months Ended March 31, |  |  | Percentage Change |
|  | 2020 |  |  | 2019 |  |  |  |  |  |  | 2020 |  |  |  | 2019 |  |  |  |  |
Research and development |  | $ | 4,887 |  |  | $ | 4,316 |  |  |  | 13% |  |  | $ | 14,055 |  |  | $ | 12,363 |  |  |  | 14% |
As a percent of revenue |  |  | 14% |  |  |  | 14% |  |  |  | 0ppt |  |  |  | 13% |  |  |  | 13% |  |  |  | 0ppt |

Research and development expenses include payroll, employee benefits, stock-based compensation expense, and other headcount-related expenses associated with product development. Research and development expenses also include third-party development and programming costs, localization costs incurred to translate software for international markets, and the amortization of purchased software code and services content.

Three Months Ended March 31, 2020 Compared with Three Months Ended March 31, 2019

Research and development expenses increased $571 million or 13%, driven by investments in cloud engineering and LinkedIn.

Nine Months Ended March 31, 2020 Compared with Nine Months Ended March 31, 2019

Research and development expenses increased $1.7 billion or 14%, driven by investments in cloud engineering, LinkedIn, and Gaming.

Sales and Marketing

(In millions, except percentages) |  | Three Months Ended March 31, |  |  | Percentage Change |  |  | Nine Months Ended March 31, |  |  | Percentage Change |
|  | 2020 |  |  | 2019 |  |  |  |  |  |  | 2020 |  |  |  | 2019 |  |  |  |  |
Sales and marketing |  | $ | 4,911 |  |  | $ | 4,565 |  |  |  | 8% |  |  | $ | 14,181 |  |  | $ | 13,251 |  |  |  | 7% |
As a percent of revenue |  |  | 14% |  |  |  | 15% |  |  |  | (1)ppt |  |  |  | 14% |  |  |  | 14% |  |  |  | 0ppt |

Sales and marketing expenses include payroll, employee benefits, stock-based compensation expense, and other headcount-related expenses associated with sales and marketing personnel, and the costs of advertising, promotions, trade shows, seminars, and other programs.

Three Months Ended March 31, 2020 Compared with Three Months Ended March 31, 2019

Sales and marketing expenses increased $346 million or 8%, driven by investments in LinkedIn and commercial sales, as well as an increase in bad debt expense.

Nine Months Ended March 31, 2020 Compared with Nine Months Ended March 31, 2019

Sales and marketing expenses increased $930 million or 7%, driven by investments in LinkedIn and commercial sales.

General and Administrative

(In millions, except percentages) |  | Three Months Ended March 31, |  |  | Percentage Change |  |  | Nine Months Ended March 31, |  |  | Percentage Change |
|  | 2020 |  |  | 2019 |  |  |  |  |  | 2020 |  |  | 2019 |  |  |  |
General and administrative |  | $ | 1,273 |  |  | $ | 1,179 |  |  |  | 8% |  |  | $ | 3,455 |  |  | $ | 3,460 |  |  |  | 0% |
As a percent of revenue |  |  | 4% |  |  |  | 4% |  |  |  | 0ppt |  |  |  | 3% |  |  |  | 4% |  |  |  | (1)ppt |

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PART I

Item 2

General and administrative expenses include payroll, employee benefits, stock-based compensation expense, severance expense, and other headcount-related expenses associated with finance, legal, facilities, certain human resources and other administrative personnel, certain taxes, and legal and other administrative fees.

Three Months Ended March 31, 2020 Compared with Three Months Ended March 31, 2019

General and administrative expenses increased $94 million or 8%.

Nine Months Ended March 31, 2020 Compared with Nine Months Ended March 31, 2019

General and administrative expenses were relatively unchanged.

OTHER INCOME (EXPENSE), NET

The components of other income (expense), net were as follows:

(In millions) |  | Three Months Ended March 31, |  |  | Nine Months Ended March 31, |
|  | 2020 |  |  | 2019 |  |  | 2020 |  |  | 2019 |
Interest and dividends income |  | $ | 673 |  |  | $ | 668 |  |  | $ | 2,085 |  |  | $ | 2,053 |
Interest expense |  |  | (614 | ) |  |  | (671 | ) |  |  | (1,905 | ) |  |  | (2,017 | )
Net recognized gains (losses) on investments |  |  | (101 | ) |  |  | 44 |  |  |  | 4 |  |  |  | 381 |
Net gains on derivatives |  |  | 49 |  |  |  | 51 |  |  |  | 136 |  |  |  | 89 |
Net gains (losses) on foreign currency remeasurements |  |  | (136 | ) |  |  | 37 |  |  |  | (218 | ) |  |  | (32 | )
Other, net |  |  | (3 | ) |  |  | 16 |  |  |  | (40 | ) |  |  | 64 |
Total |  | $ | (132 | ) |  | $ | 145 |  |  | $ | 62 |  |  | $ | 538 |

We use derivative instruments to: manage risks related to foreign currencies, equity prices, interest rates, and credit; enhance investment returns; and facilitate portfolio diversification. Gains and losses from changes in fair values of derivatives that are not designated as hedging instruments are primarily recognized in other income (expense), net.

Three Months Ended March 31, 2020 Compared with Three Months Ended March 31, 2019

Interest and dividends income increased due to higher average portfolio balances on fixed-income securities. Interest expense decreased due to capitalization of interest expense and a decrease in outstanding long-term debt due to debt maturities, offset in part by higher finance lease expense. Net recognized losses on investments include other-than-temporary impairments and losses on equity securities in the current period as compared to net recognized gains on investments in the prior period.

Nine Months Ended March 31, 2020 Compared with Nine Months Ended March 31, 2019

Interest and dividends income increased due to higher average portfolio balances on fixed-income securities. Interest expense decreased due to capitalization of interest expense and a decrease in outstanding long-term debt due to debt maturities, offset in part by higher finance lease expense. Net recognized gains on investments decreased due to lower gains and higher other-than-temporary impairments on equity investments, offset in part by gains on fixed income securities in the current period compared to losses in the prior period. Net gains on derivatives increased due to higher gains on foreign exchange and interest rate derivatives.

INCOME TAXES

Effective Tax Rate

Our effective tax rate was 16% for the three months ended March 31, 2020 and 2019, and 16% for the nine months ended March 31, 2020 and 2019. The effective tax rate was relatively unchanged for the three months ended March 31, 2020 compared to the prior year, primarily due to changes in the mix of our income before income taxes between the U.S. and foreign countries, offset in part by tax benefits relating to stock-based compensation. The effective tax rate was relatively unchanged for the nine months ended March 31, 2020 compared to the prior year, primarily due to changes in the mix of our income before income taxes between the U.S. and foreign countries, offset in part by the adjustment of the provisional net charge related to the TCJA in the second quarter of fiscal year 2019.

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PART I

Item 2

Our effective tax rate was lower than the U.S. federal statutory rate for the three and nine months ended March 31, 2020, primarily due to earnings taxed at lower rates in foreign jurisdictions resulting from producing and distributing our products and services through our foreign regional operations centers in Ireland and Puerto Rico, and tax benefits relating to stock-based compensation.

Uncertain Tax Positions

We settled a portion of the Internal Revenue Service (“IRS”) audit for tax years 2004 to 2006 in fiscal year 2011. In February 2012, the IRS withdrew its 2011 Revenue Agents Report related to unresolved issues for tax years 2004 to 2006 and reopened the audit phase of the examination. We also settled a portion of the IRS audit for tax years 2007 to 2009 in fiscal year 2016, and a portion of the IRS audit for tax years 2010 to 2013 in fiscal year 2018. We remain under audit for tax years 2004 to 2013. We expect the IRS to begin an examination of tax years 2014 to 2017 within the next 12 months.

As of March 31, 2020, the primary unresolved issues for the IRS audits relate to transfer pricing, which could have a material impact in our consolidated financial statements when the matters are resolved. We believe our allowances for income tax contingencies are adequate. We have not received a proposed assessment for the unresolved issues and do not expect a final resolution of these issues in the next 12 months. Based on the information currently available, we do not anticipate a significant increase or decrease to our tax contingencies for these issues within the next 12 months.

We are subject to income tax in many jurisdictions outside the U.S. Our operations in certain jurisdictions remain subject to examination for tax years 1996 to 2019, some of which are currently under audit by local tax authorities. The resolution of each of these audits is not expected to be material to our consolidated financial statements.

NON-GAAP FINANCIAL MEASURES

Non-GAAP net income and diluted earnings per share are non-GAAP financial measures which exclude a net charge related to the TCJA. We believe these non-GAAP measures aid investors by providing additional insight into our operational performance and help clarify trends affecting our business. For comparability of reporting, management considers non-GAAP measures in conjunction with GAAP financial results in evaluating business performance. These non-GAAP financial measures presented should not be considered a substitute for, or superior to, the measures of financial performance prepared in accordance with GAAP.

The following table reconciles our financial results reported in accordance with GAAP to non-GAAP financial results:

(In millions, except percentages and per share amounts) |  | Three Months Ended March 31, |  |  | Percentage Change |  |  | Nine Months Ended March 31, |  |  | Percentage Change |
|  |  | 2020 |  |  |  | 2019 |  |  |  |  |  |  |  | 2020 |  |  |  | 2019 |  |  |  |  |
Net income |  | $ | 10,752 |  |  | $ | 8,809 |  |  |  | 22% |  |  | $ | 33,079 |  |  | $ | 26,053 |  |  |  | 27% |
Net charge related to the TCJA |  |  | 0 |  |  |  | 0 |  |  |  | * |  |  |  | 0 |  |  |  | 157 |  |  |  | * |
Non-GAAP net income |  | $ | 10,752 |  |  | $ | 8,809 |  |  |  | 22% |  |  | $ | 33,079 |  |  | $ | 26,210 |  |  |  | 26% |
Diluted earnings per share |  | $ | 1.40 |  |  | $ | 1.14 |  |  |  | 23% |  |  | $ | 4.30 |  |  | $ | 3.36 |  |  |  | 28% |
Net charge related to the TCJA |  |  | 0 |  |  |  | 0 |  |  |  | * |  |  |  | 0 |  |  |  | 0.02 |  |  |  | * |
Non-GAAP diluted earnings per share |  | $ | 1.40 |  |  | $ | 1.14 |  |  |  | 23% |  |  | $ | 4.30 |  |  | $ | 3.38 |  |  |  | 27% |

* | Not meaningful.

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PART I

Item 2

FINANCIAL CONDITION

Cash, Cash Equivalents, and Investments

Cash, cash equivalents, and short-term investments totaled $137.6 billion and $133.8 billion as of March 31, 2020 and June 30, 2019. Equity investments were $2.7 billion and $2.6 billion as of March 31, 2020 and June 30, 2019, respectively. Our short-term investments are primarily intended to facilitate liquidity and capital preservation. They consist predominantly of highly liquid investment-grade fixed-income securities, diversified among industries and individual issuers. The investments are predominantly U.S. dollar-denominated securities, but also include foreign currency-denominated securities to diversify risk. Our fixed-income investments are exposed to interest rate risk and credit risk. The credit risk and average maturity of our fixed-income portfolio are managed to achieve economic returns that correlate to certain fixed-income indices. The settlement risk related to these investments is insignificant given that the short-term investments held are primarily highly liquid investment-grade fixed-income securities.

Valuation

In general, and where applicable, we use quoted prices in active markets for identical assets or liabilities to determine the fair value of our financial instruments. This pricing methodology applies to our Level 1 investments, such as U.S. government securities, common and preferred stock, and mutual funds. If quoted prices in active markets for identical assets or liabilities are not available to determine fair value, then we use quoted prices for similar assets and liabilities or inputs other than the quoted prices that are observable either directly or indirectly. This pricing methodology applies to our Level 2 investments, such as commercial paper, certificates of deposit, U.S. agency securities, foreign government bonds, mortgage- and asset-backed securities, corporate notes and bonds, and municipal securities. Level 3 investments are valued using internally-developed models with unobservable inputs. Assets and liabilities measured at fair value on a recurring basis using unobservable inputs are an immaterial portion of our portfolio.

A majority of our investments are priced by pricing vendors and are generally Level 1 or Level 2 investments as these vendors either provide a quoted market price in an active market or use observable inputs for their pricing without applying significant adjustments. Broker pricing is used mainly when a quoted price is not available, the investment is not priced by our pricing vendors, or when a broker price is more reflective of fair values in the market in which the investment trades. Our broker-priced investments are generally classified as Level 2 investments because the broker prices these investments based on similar assets without applying significant adjustments. In addition, all our broker-priced investments have a sufficient level of trading volume to demonstrate that the fair values used are appropriate for these investments. Our fair value processes include controls that are designed to ensure appropriate fair values are recorded. These controls include model validation, review of key model inputs, analysis of period-over-period fluctuations, and independent recalculation of prices where appropriate.

Cash Flows

Cash from operations increased $5.9 billion to $42.0 billion for the nine months ended March 31, 2020, mainly due to an increase in cash from customers, offset in part by an increase in cash used to pay income taxes, suppliers, and employees. Cash used in financing increased $5.6 billion to $33.8 billion for the nine months ended March 31, 2020, mainly due to a $2.5 billion increase in repayments of debt, a $2.3 billion increase in common stock repurchases, and a $982 million increase in dividends paid. Cash used in investing decreased $755 million to $7.8 billion for the nine months ended March 31, 2020, mainly due to a $1.2 billion decrease in cash used for acquisition of companies, net of cash acquired, and purchases of intangible and other assets, offset in part by an $823 million increase in additions to property and equipment.

Debt

We issue debt to take advantage of favorable pricing and liquidity in the debt markets, reflecting our credit rating and the low interest rate environment. The proceeds of these issuances were or will be used for general corporate purposes, which may include, among other things, funding for working capital, capital expenditures, repurchases of capital stock, acquisitions, and repayment of existing debt. Our last debt issuance occurred in fiscal year 2017. Refer to Note 9 – Debt of the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q) for further discussion.

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PART I

Item 2

Unearned Revenue

Unearned revenue comprises mainly unearned revenue related to volume licensing programs, which may include Software Assurance (“SA”) and cloud services. Unearned revenue is generally invoiced annually at the beginning of each contract period for multi-year agreements and recognized ratably over the coverage period. Unearned revenue also includes payments for other offerings for which we have been paid in advance and earn the revenue when we transfer control of the product or service.

The following table outlines the expected future recognition of unearned revenue as of March 31, 2020:

(In millions) |  |  |
Three Months Ending |  |  |  |
June 30, 2020 |  | $ | 12,528 |
September 30, 2020 |  |  | 7,017 |
December 31, 2020 |  |  | 5,252 |
March 31, 2021 |  |  | 2,215 |
Thereafter |  |  | 3,385 |
Total |  | $ | 30,397 |

If our customers choose to license cloud-based versions of our products and services rather than licensing transaction-based products and services, the associated revenue will shift from being recognized at the time of the transaction to being recognized over the subscription period or upon consumption, as applicable.

Share Repurchases

For the nine months ended March 31, 2020 and 2019, we repurchased 98 million shares and 117 million shares of our common stock for $14.6 billion and $12.6 billion, respectively, through our share repurchase programs. All repurchases were made using cash resources. Refer to Note 14 – Stockholders’ Equity of the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q) for further discussion.

Dividends

Refer to Note 14 – Stockholders’ Equity of the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q) for further discussion.

Off-Balance Sheet Arrangements

We provide indemnifications of varying scope and size to certain customers against claims of intellectual property infringement made by third parties arising from the use of our products and certain other matters. Additionally, we have agreed to cover damages resulting from breaches of certain security and privacy commitments in our cloud business. In evaluating estimated losses on these obligations, we consider factors such as the degree of probability of an unfavorable outcome and our ability to make a reasonable estimate of the amount of loss. These obligations did not have a material impact in our consolidated financial statements during the periods presented.

Other Planned Uses of Capital

We will continue to invest in sales, marketing, product support infrastructure, and existing and advanced areas of technology, as well as continue making acquisitions that align with our business strategy. Additions to property and equipment will continue, including new facilities, datacenters, and computer systems for research and development, sales and marketing, support, and administrative staff. We expect capital expenditures to increase in coming years to support growth in our cloud offerings. We have operating and finance leases for datacenters, corporate offices, research and development facilities, retail stores, and certain equipment. We have not engaged in any related party transactions or arrangements with unconsolidated entities or other persons that are reasonably likely to materially affect liquidity or the availability of capital resources.

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PART I

Item 2

Liquidity

As a result of the TCJA, we are required to pay a one-time transition tax on deferred foreign income not previously subject to U.S. income tax. Under the TCJA, the transition tax is payable in interest-free installments over eight years, with 8% due in each of the first five years, 15% in year six, 20% in year seven, and 25% in year eight. We have paid transition tax of $3.2 billion, which included $1.2 billion during the nine months ended March 31, 2020. The remaining transition tax of $15.2 billion is payable over the next six years with a final payment in fiscal year 2026. During the nine months ended March 31, 2020, we also paid $3.7 billion related to the transfer of intangible properties that occurred in the fourth quarter of fiscal year 2019.

We expect existing cash, cash equivalents, short-term investments, cash flows from operations, and access to capital markets to continue to be sufficient to fund our operating activities and cash commitments for investing and financing activities, such as dividends, share repurchases, debt maturities, material capital expenditures, and the transition tax related to the TCJA, for at least the next 12 months and thereafter for the foreseeable future.

RECENT ACCOUNTING GUIDANCE

Refer to Note 1 – Accounting Policies of the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q) for further discussion.

APPLICATION OF CRITICAL ACCOUNTING POLICIES

Our consolidated financial statements and accompanying notes are prepared in accordance with GAAP. Preparing consolidated financial statements requires management to make estimates and assumptions that affect the reported amounts of assets, liabilities, revenue, and expenses. These estimates and assumptions are affected by management’s application of accounting policies, as well as uncertainty in the current economic environment due to the recent outbreak of COVID-19. Critical accounting policies for us include revenue recognition, impairment of investment securities, goodwill, research and development costs, contingencies, income taxes, and inventories.

Revenue Recognition

Our contracts with customers often include promises to transfer multiple products and services to a customer. Determining whether products and services are considered distinct performance obligations that should be accounted for separately versus together may require significant judgment. When a cloud-based service includes both on-premises software licenses and cloud services, judgment is required to determine whether the software license is considered distinct and accounted for separately, or not distinct and accounted for together with the cloud service and recognized over time. Certain cloud services, primarily Office 365, depend on a significant level of integration, interdependency, and interrelation between the desktop applications and cloud services, and are accounted for together as one performance obligation. Revenue from Office 365 is recognized ratably over the period in which the cloud services are provided.

Judgment is required to determine the stand-alone selling price (“SSP") for each distinct performance obligation. We use a single amount to estimate SSP for items that are not sold separately, including on-premises licenses sold with SA or software updates provided at no additional charge. We use a range of amounts to estimate SSP when we sell each of the products and services separately and need to determine whether there is a discount to be allocated based on the relative SSP of the various products and services.

In instances where SSP is not directly observable, such as when we do not sell the product or service separately, we determine the SSP using information that may include market conditions and other observable inputs. We typically have more than one SSP for individual products and services due to the stratification of those products and services by customers and circumstances. In these instances, we may use information such as the size of the customer and geographic region in determining the SSP.

Due to the various benefits from and the nature of our SA program, judgment is required to assess the pattern of delivery, including the exercise pattern of certain benefits across our portfolio of customers.

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PART I

Item 2

Our products are generally sold with a right of return, we may provide other credits or incentives, and in certain instances we estimate customer usage of our products and services, which are accounted for as variable consideration when determining the amount of revenue to recognize. Returns and credits are estimated at contract inception and updated at the end of each reporting period if additional information becomes available. Changes to our estimated variable consideration were not material for the periods presented.

Impairment of Investment Securities

We review debt investments quarterly for indicators of other-than-temporary impairment. This determination requires significant judgment. In making this judgment, we employ a systematic methodology quarterly that considers available quantitative and qualitative evidence in evaluating potential impairment of our investments. If the cost of an investment exceeds its fair value, we evaluate, among other factors, general market conditions, credit quality of debt instrument issuers, and the duration and extent to which the fair value is less than cost. We also evaluate whether we have plans to sell the security or it is more likely than not that we will be required to sell the security before recovery. In addition, we consider specific adverse conditions related to the financial health of and business outlook for the investee, including industry and sector performance, changes in technology, and operational and financing cash flow factors. Once a decline in fair value is determined to be other-than-temporary, an impairment charge is recorded in other income (expense), net and a new cost basis in the investment is established. If market, industry, and/or investee conditions deteriorate, we may incur future impairments.

Equity investments without readily determinable fair values are written down to fair value if a qualitative assessment indicates that the investment is impaired and the fair value of the investment is less than carrying value. We perform a qualitative assessment on a quarterly basis. We are required to estimate the fair value of the investment to determine the amount of the impairment loss. Once an investment is determined to be impaired, an impairment charge is recorded in other income (expense), net.

Goodwill

We allocate goodwill to reporting units based on the reporting unit expected to benefit from the business combination. We evaluate our reporting units on an annual basis and, if necessary, reassign goodwill using a relative fair value allocation approach. Goodwill is tested for impairment at the reporting unit level (operating segment or one level below an operating segment) on an annual basis (May 1 for us) and between annual tests if an event occurs or circumstances change that would more likely than not reduce the fair value of a reporting unit below its carrying value. These events or circumstances could include a significant change in the business climate, legal factors, operating performance indicators, competition, or sale or disposition of a significant portion of a reporting unit.

Application of the goodwill impairment test requires judgment, including the identification of reporting units, assignment of assets and liabilities to reporting units, assignment of goodwill to reporting units, and determination of the fair value of each reporting unit. The fair value of each reporting unit is estimated primarily through the use of a discounted cash flow methodology. This analysis requires significant judgments, including estimation of future cash flows, which is dependent on internal forecasts, estimation of the long-term rate of growth for our business, estimation of the useful life over which cash flows will occur, and determination of our weighted average cost of capital.

The estimates used to calculate the fair value of a reporting unit change from year to year based on operating results, market conditions, and other factors. Changes in these estimates and assumptions could materially affect the determination of fair value and goodwill impairment for each reporting unit.

Research and Development Costs

Costs incurred internally in researching and developing a computer software product are charged to expense until technological feasibility has been established for the product. Once technological feasibility is established, software costs are capitalized until the product is available for general release to customers. Judgment is required in determining when technological feasibility of a product is established. We have determined that technological feasibility for our software products is reached after all high-risk development issues have been resolved through coding and testing. Generally, this occurs shortly before the products are released to production. The amortization of these costs is included in cost of revenue over the estimated life of the products.

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Item 2

Legal and Other Contingencies

The outcomes of legal proceedings and claims brought against us are subject to significant uncertainty. An estimated loss from a loss contingency such as a legal proceeding or claim is accrued by a charge to income if it is probable that an asset has been impaired or a liability has been incurred and the amount of the loss can be reasonably estimated. In determining whether a loss should be accrued we evaluate, among other factors, the degree of probability of an unfavorable outcome and the ability to make a reasonable estimate of the amount of loss. Changes in these factors could materially impact our consolidated financial statements.

Income Taxes

The objectives of accounting for income taxes are to recognize the amount of taxes payable or refundable for the current year, and deferred tax liabilities and assets for the future tax consequences of events that have been recognized in an entity’s financial statements or tax returns. We recognize the tax benefit from an uncertain tax position only if it is more likely than not that the tax position will be sustained on examination by the taxing authorities, based on the technical merits of the position. The tax benefits recognized in the financial statements from such a position are measured based on the largest benefit that has a greater than 50% likelihood of being realized upon ultimate settlement. Accounting literature also provides guidance on derecognition of income tax assets and liabilities, classification of deferred income tax assets and liabilities, accounting for interest and penalties associated with tax positions, and income tax disclosures. Judgment is required in assessing the future tax consequences of events that have been recognized in our consolidated financial statements or tax returns. Variations in the actual outcome of these future tax consequences could materially impact our consolidated financial statements.

Inventories

Inventories are stated at average cost, subject to the lower of cost or net realizable value. Cost includes materials, labor, and manufacturing overhead related to the purchase and production of inventories. Net realizable value is the estimated selling price less estimated costs of completion, disposal, and transportation. We regularly review inventory quantities on hand, future purchase commitments with our suppliers, and the estimated utility of our inventory. These reviews include analysis of demand forecasts, product life cycle status, product development plans, current sales levels, pricing strategy, and component cost trends. If our review indicates a reduction in utility below carrying value, we reduce our inventory to a new cost basis through a charge to cost of revenue.

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PART I

Item 3, 4

ITEM 3. QUANTITATIVE AND QUALITATIVE DISCLOSURES ABOUT MARKET RISK

RISKS

We are exposed to economic risk from foreign exchange rates, interest rates, credit risk, and equity prices. We use derivatives instruments to manage these risks, however, they may still impact our consolidated financial statements.

Foreign Currency

Certain forecasted transactions, assets, and liabilities are exposed to foreign currency risk. We monitor our foreign currency exposures daily to maximize the economic effectiveness of our foreign currency positions, including hedges. Principal currency exposures include the Euro, Japanese yen, British pound, Canadian dollar, and Australian dollar.

Interest Rate

Securities held in our fixed-income portfolio are subject to different interest rate risks based on their maturities. We manage the average maturity of the fixed-income portfolio to achieve economic returns that correlate to certain global fixed-income indices.

Credit

Our fixed-income portfolio is diversified and consists primarily of investment-grade securities. We manage credit exposures relative to broad-based indices and to facilitate portfolio diversification.

Equity

Securities held in our equity investments portfolio are subject to price risk.

SENSITIVITY ANALYSIS

The following table sets forth the potential loss in future earnings or fair values, including associated derivatives, resulting from hypothetical changes in relevant market rates or prices:

(In millions) |  |
Risk Categories |  |  | Hypothetical Change |  | March 31, 2020 |  |  | Impact |
Foreign currency–Revenue |  |  | 10% decrease in foreign exchange rates |  | $ | (4,131 | ) |  | Earnings |
Foreign currency–Investments |  |  | 10% decrease in foreign exchange rates |  |  | (121 | ) |  | Fair Value |
Interest rate |  |  | 100 basis point increase in U.S. treasury interest rates |  |  | (3,988 | ) |  | Fair Value |
Credit |  |  | 100 basis point increase in credit spreads |  |  | (241 | ) |  | Fair Value |
Equity |  |  | 10% decrease in equity market prices |  |  | (251 | ) |  | Earnings |

ITEM 4. CONTROLS AND PROCEDURES

Under the supervision and with the participation of our management, including the Chief Executive Officer and Chief Financial Officer, we have evaluated the effectiveness of our disclosure controls and procedures as required by Exchange Act Rule 13a-15(b) as of the end of the period covered by this report. Based on that evaluation, the Chief Executive Officer and Chief Financial Officer have concluded that these disclosure controls and procedures are effective. There were no changes in our internal control over financial reporting during the quarter ended March 31, 2020 that have materially affected, or are reasonably likely to materially affect, our internal control over financial reporting.

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PART II

Item 1, 1A

PART II. OTHER INFORMATION

ITEM 1. LEGAL PROCEEDINGS

Refer to Note 13 – Contingencies of the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q) for information regarding legal proceedings in which we are involved.

ITEM 1A. RISK FACTORS

Our operations and financial results are subject to various risks and uncertainties, including those described below, that could adversely affect our business, financial condition, results of operations, cash flows, and the trading price of our common stock.

We face intense competition across all markets for our products and services, which may lead to lower revenue or operating margins.

Competition in the technology sector

Our competitors range in size from diversified global companies with significant research and development resources to small, specialized firms whose narrower product lines may let them be more effective in deploying technical, marketing, and financial resources. Barriers to entry in many of our businesses are low and many of the areas in which we compete evolve rapidly with changing and disruptive technologies, shifting user needs, and frequent introductions of new products and services. Our ability to remain competitive depends on our success in making innovative products, devices, and services that appeal to businesses and consumers.

Competition among platform-based ecosystems

An important element of our business model has been to create platform-based ecosystems on which many participants can build diverse solutions. A well-established ecosystem creates beneficial network effects among users, application developers, and the platform provider that can accelerate growth. Establishing significant scale in the marketplace is necessary to achieve and maintain attractive margins. We face significant competition from firms that provide competing platforms.

| • | A competing vertically-integrated model, in which a single firm controls the software and hardware elements of a product and related services, has succeeded with some consumer products such as personal computers, tablets, phones, gaming consoles, wearables, and other endpoint devices. Competitors pursuing this model also earn revenue from services integrated with the hardware and software platform, including applications and content sold through their integrated marketplaces. They may also be able to claim security and performance benefits from their vertically integrated offer. We also offer some vertically-integrated hardware and software products and services. To the extent we shift a portion of our business to a vertically integrated model we increase our cost of revenue and reduce our operating margins.

| • | We derive substantial revenue from licenses of Windows operating systems on PCs. We face significant competition from competing platforms developed for new devices and form factors such as smartphones and tablet computers. These devices compete on multiple bases including price and the perceived utility of the device and its platform. Users are increasingly turning to these devices to perform functions that in the past were performed by personal computers. Even if many users view these devices as complementary to a personal computer, the prevalence of these devices may make it more difficult to attract application developers to our PC operating system platforms. Competing with operating systems licensed at low or no cost may decrease our PC operating system margins. Popular products or services offered on competing platforms could increase their competitive strength. In addition, some of our devices compete with products made by our original equipment manufacturer (“OEM”) partners, which may affect their commitment to our platform.

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| • | Competing platforms have content and application marketplaces with scale and significant installed bases. The variety and utility of content and applications available on a platform are important to device purchasing decisions. Users may incur costs to move data and buy new content and applications when switching platforms. To compete, we must successfully enlist developers to write applications for our platform and ensure that these applications have high quality, security, customer appeal, and value. Efforts to compete with competitors’ content and application marketplaces may increase our cost of revenue and lower our operating margins. Competitors’ rules governing their content and applications marketplaces may restrict our ability to distribute products and services through them in accordance with our technical and business model objectives.

Business model competition

Companies compete with us based on a growing variety of business models.

| • | Even as we transition more of our business to infrastructure-, platform-, and software-as-a-service business model, the license-based proprietary software model generates a substantial portion of our software revenue. We bear the costs of converting original ideas into software products through investments in research and development, offsetting these costs with the revenue received from licensing our products. Many of our competitors also develop and sell software to businesses and consumers under this model.

| • | Other competitors develop and offer free applications, online services and content, and make money by selling third-party advertising. Advertising revenue funds development of products and services these competitors provide to users at no or little cost, competing directly with our revenue-generating products.

| • | Some companies compete with us by modifying and then distributing open source software at little or no cost to end users, and earning revenue on advertising or integrated products and services. These firms do not bear the full costs of research and development for the open source software. Some open source software mimics the features and functionality of our products.

The competitive pressures described above may cause decreased sales volumes, price reductions, and/or increased operating costs, such as for research and development, marketing, and sales incentives. This may lead to lower revenue, gross margins, and operating income.

Our increasing focus on cloud-based services presents execution and competitive risks. A growing part of our business involves cloud-based services available across the spectrum of computing devices. Our strategic vision is to compete and grow by building best-in-class platforms and productivity services for an intelligent cloud and an intelligent edge infused with AI. At the same time, our competitors are rapidly developing and deploying cloud-based services for consumers and business customers. Pricing and delivery models are evolving. Devices and form factors influence how users access services in the cloud and sometimes the user’s choice of which cloud-based services to use. We are devoting significant resources to develop and deploy our cloud-based strategies. The Windows ecosystem must continue to evolve with this changing environment. We are undertaking cultural and organizational changes to drive accountability and eliminate obstacles to innovation. Our intelligent cloud and intelligent edge worldview is connected with the growth of the Internet of Things (“IoT”). Our success in the IoT will depend on the level of adoption of our offerings such as Azure, Azure Stack, Azure IoT Edge, and Azure Sphere. We may not establish market share sufficient to achieve scale necessary to achieve our business objectives.

Besides software development costs, we are incurring costs to build and maintain infrastructure to support cloud computing services. These costs will reduce the operating margins we have previously achieved. Whether we succeed in cloud-based services depends on our execution in several areas, including:

| • | Continuing to bring to market compelling cloud-based experiences that generate increasing traffic and market share.

| • | Maintaining the utility, compatibility, and performance of our cloud-based services on the growing array of computing devices, including PCs, smartphones, tablets, gaming consoles, and other devices, as well as sensors and other endpoints.

| • | Continuing to enhance the attractiveness of our cloud platforms to third-party developers.

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| • | Ensuring our cloud-based services meet the reliability expectations of our customers and maintain the security of their data as well as help them meet their own compliance needs.

| • | Making our suite of cloud-based services platform-agnostic, available on a wide range of devices and ecosystems, including those of our competitors.

It is uncertain whether our strategies will attract the users or generate the revenue required to succeed. If we are not effective in executing organizational and technical changes to increase efficiency and accelerate innovation, or if we fail to generate sufficient usage of our new products and services, we may not grow revenue in line with the infrastructure and development investments described above. This may negatively impact gross margins and operating income.

We make significant investments in products and services that may not achieve expected returns. We will continue to make significant investments in research, development, and marketing for existing products, services, and technologies, including the Windows operating system, Microsoft 365, Office, Bing, SQL Server, Windows Server, Azure, Office 365, Xbox Live, Mixer, LinkedIn, and other products and services. We also invest in the development and acquisition of a variety of hardware for productivity, communication, and entertainment including PCs, tablets, gaming devices, and HoloLens. Investments in new technology are speculative. Commercial success depends on many factors, including innovativeness, developer support, and effective distribution and marketing. If customers do not perceive our latest offerings as providing significant new functionality or other value, they may reduce their purchases of new software and hardware products or upgrades, unfavorably affecting revenue. We may not achieve significant revenue from new product, service, and distribution channel investments for several years, if at all. New products and services may not be profitable, and even if they are profitable, operating margins for some new products and businesses will not be as high as the margins we have experienced historically. We may not get engagement in certain features, like Edge and Bing, that drive post-sale monetization opportunities. Our data handling practices across our products and services will continue to be under scrutiny and perceptions of mismanagement, driven by regulatory activity or negative public reaction to our practices or product experiences, which could negatively impact product and feature adoption, product design, and product quality.

Developing new technologies is complex. It can require long development and testing periods. Significant delays in new releases or significant problems in creating new products or services could adversely affect our revenue.

Acquisitions, joint ventures, and strategic alliances may have an adverse effect on our business. We expect to continue making acquisitions and entering into joint ventures and strategic alliances as part of our long-term business strategy. In December 2016, we completed our acquisition of LinkedIn Corporation for $27.0 billion, and in October 2018, we completed our acquisition of GitHub, Inc. for $7.5 billion. These acquisitions and other transactions and arrangements involve significant challenges and risks, including that they do not advance our business strategy, that we get an unsatisfactory return on our investment, that we have difficulty integrating and retaining new employees, business systems, and technology, or that they distract management from our other businesses. If an arrangement fails to adequately anticipate changing circumstances and interests of a party, it may result in early termination or renegotiation of the arrangement. The success of these transactions and arrangements will depend in part on our ability to leverage them to enhance our existing products and services or develop compelling new ones. It may take longer than expected to realize the full benefits from these transactions and arrangements such as increased revenue or enhanced efficiencies, or the benefits may ultimately be smaller than we expected. These events could adversely affect our consolidated financial statements.

If our goodwill or amortizable intangible assets become impaired, we may be required to record a significant charge to earnings. We acquire other companies and intangible assets and may not realize all the economic benefit from those acquisitions, which could cause an impairment of goodwill or intangibles. We review our amortizable intangible assets for impairment when events or changes in circumstances indicate the carrying value may not be recoverable. We test goodwill for impairment at least annually. Factors that may be a change in circumstances, indicating that the carrying value of our goodwill or amortizable intangible assets may not be recoverable, include a decline in our stock price and market capitalization, reduced future cash flow estimates, and slower growth rates in industry segments in which we participate. We have in the past recorded, and may in the future be required to record a significant charge in our consolidated financial statements during the period in which any impairment of our goodwill or amortizable intangible assets is determined, negatively affecting our results of operations. Our acquisition of LinkedIn resulted in a significant increase in our goodwill and intangible asset balances.

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Cyberattacks and security vulnerabilities could lead to reduced revenue, increased costs, liability claims, or harm to our reputation or competitive position.

Security of our information technology

Threats to IT security can take a variety of forms. Individual and groups of hackers and sophisticated organizations, including state-sponsored organizations or nation-states, continuously undertake attacks that pose threats to our customers and our IT. These actors may use a wide variety of methods, which may include developing and deploying malicious software or exploiting vulnerabilities in hardware, software, or other infrastructure in order to attack our products and services or gain access to our networks and datacenters, using social engineering techniques to induce our employees, users, partners, or customers to disclose passwords or other sensitive information or take other actions to gain access to our data or our users’ or customers’ data, or acting in a coordinated manner to launch distributed denial of service or other coordinated attacks. Inadequate account security practices may also result in unauthorized access to confidential data. For example, system administrators may fail to timely remove employee account access when no longer appropriate. Employees or third parties may intentionally compromise our or our users’ security or systems, or reveal confidential information.

Cyberthreats are constantly evolving, increasing the difficulty of detecting and successfully defending against them. We may have no current capability to detect certain vulnerabilities, which may allow them to persist in the environment over long periods of time. Cyberthreats can have cascading impacts that unfold with increasing speed across our internal networks and systems and those of our partners and customers. Breaches of our facilities, network, or data security could disrupt the security of our systems and business applications, impair our ability to provide services to our customers and protect the privacy of their data, result in product development delays, compromise confidential or technical business information harming our reputation or competitive position, result in theft or misuse of our intellectual property or other assets, require us to allocate more resources to improved technologies, or otherwise adversely affect our business.

In addition, our internal IT environment continues to evolve. Often, we are early adopters of new devices and technologies. We embrace new ways of sharing data and communicating internally and with partners and customers using methods such as social networking and other consumer-oriented technologies. Our business policies and internal security controls may not keep pace with these changes as new threats emerge.

Security of our products, services, devices, and customers’ data

The security of our products and services is important in our customers’ decisions to purchase or use our products or services. Security threats are a significant challenge to companies like us whose business is providing technology products and services to others. Threats to our own IT infrastructure can also affect our customers. Customers using our cloud-based services rely on the security of our infrastructure, including hardware and other elements provided by third parties, to ensure the reliability of our services and the protection of their data. Adversaries tend to focus their efforts on the most popular operating systems, programs, and services, including many of ours, and we expect that to continue. Adversaries that acquire user account information at other companies can use that information to compromise our users’ accounts where accounts share the same attributes as passwords. Inadequate account security practices may also result in unauthorized access. User activity may also result in ransomware or other malicious software impacting a customer’s use of our products or services. We are also increasingly incorporating open source software into our products. There may be vulnerabilities in open source software that may make our products susceptible to cyberattacks.

To defend against security threats to our internal IT systems, our cloud-based services, and our customers’ systems, we must continuously engineer more secure products and services, enhance security and reliability features, improve the deployment of software updates to address security vulnerabilities in our own products as well as those provided by others, develop mitigation technologies that help to secure customers from attacks even when software updates are not deployed, maintain the digital security infrastructure that protects the integrity of our network, products, and services, and provide security tools such as firewalls and anti-virus software and information about the need to deploy security measures and the impact of doing so. Customers in certain industries such as financial services, health care, and government may have enhanced or specialized requirements to which we must engineer our product and services.

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The cost of these steps could reduce our operating margins. If we fail to do these things well, actual or perceived security vulnerabilities in our products and services, data corruption issues, or reduced performance could harm our reputation and lead customers to reduce or delay future purchases of products or subscriptions to services, or to use competing products or services. Customers may also spend more on protecting their existing computer systems from attack, which could delay adoption of additional products or services. Customers, and third parties granted access to their systems, may fail to update their systems, continue to run software or operating systems we no longer support, or may fail timely to install or enable security patches, or may otherwise fail to adopt adequate security practices. Any of these could adversely affect our reputation and revenue. Actual or perceived vulnerabilities may lead to claims against us. Our license agreements typically contain provisions that eliminate or limit our exposure to liability, but there is no assurance these provisions will withstand legal challenges. At times, to achieve commercial objectives, we may enter into agreements with larger liability exposure to customers.

As illustrated by the Spectre and Meltdown threats, our products operate in conjunction with and are dependent on products and components across a broad ecosystem of third parties. If there is a security vulnerability in one of these components, and if there is a security exploit targeting it, we could face increased costs, liability claims, reduced revenue, or harm to our reputation or competitive position.

Disclosure and misuse of personal data could result in liability and harm our reputation. As we continue to grow the number and scale of our cloud-based offerings, we store and process increasingly large amounts of personally identifiable information of our customers and users. The continued occurrence of high-profile data breaches provides evidence of an external environment increasingly hostile to information security. Despite our efforts to improve the security controls across our business groups and geographies, it is possible our security controls over personal data, our training of employees and third parties on data security, and other practices we follow may not prevent the improper disclosure or misuse of customer or user data we or our vendors store and manage. In addition, third parties who have limited access to our customer or user data may use this data in unauthorized ways. Improper disclosure or misuse could harm our reputation, lead to legal exposure to customers or users, or subject us to liability under laws that protect personal data, resulting in increased costs or loss of revenue. Our software products and services also enable our customers and users to store and process personal data on-premises or, increasingly, in a cloud-based environment we host. Government authorities can sometimes require us to produce customer or user data in response to valid legal orders. In the U.S. and elsewhere, we advocate for transparency concerning these requests and appropriate limitations on government authority to compel disclosure. Despite our efforts to protect customer and user data, perceptions that the collection, use, and retention of personal information is not satisfactorily protected could inhibit sales of our products or services, and could limit adoption of our cloud-based solutions by consumers, businesses, and government entities. Additional security measures we may take to address customer or user concerns, or constraints on our flexibility to determine where and how to operate datacenters in response to customer or user expectations or governmental rules or actions, may cause higher operating expenses or hinder growth of our products and services.

We may not be able to protect information in our products and services from use by others. LinkedIn and other Microsoft products and services contain valuable information and content protected by contractual restrictions or technical measures. In certain cases, we have made commitments to our members and users to limit access to or use of this information. Changes in the law or interpretations of the law may weaken our ability to prevent third parties from scraping or gathering information or content through use of bots or other measures and using it for their own benefit, thus diminishing the value of our products and services.

Abuse of our platforms may harm our reputation or user engagement.

Advertising, professional, and social platform abuses

For platform products and services that provide content or host ads that come from or can be influenced by third parties, including GitHub, LinkedIn, Microsoft Advertising, MSN, and Xbox Live, our reputation or user engagement may be negatively affected by activity that is hostile or inappropriate. This activity may come from users impersonating other people or organizations, use of our products or services to spread terrorist or violent extremist content or to disseminate information that may be viewed as misleading or intended to manipulate the opinions of our users, or the use of our products or services that violates our terms of service or otherwise for objectionable or illegal ends. Preventing or responding to these actions may require us to make substantial investments in people and technology and these investments may not be successful, adversely affecting our business and consolidated financial statements.

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Digital safety and service misuse

Our hosted consumer services as well as our enterprise services may be used by third parties to disseminate harmful or illegal content in violation of our terms or applicable law. We may not proactively discover such content due to scale and the limitations of existing technologies, and when discovered by users, such content may negatively affect our reputation, our brands, and user engagement. Regulations and other initiatives to make platforms responsible for preventing or eliminating harmful content online are gaining momentum and we expect this to continue. We may be subject to enhanced regulatory oversight, substantial liability, or reputational damage if we fail to comply with content moderation regulations, adversely affecting our business and consolidated financial statements.

The development of the IoT presents security, privacy, and execution risks. To support the growth of the intelligent cloud and the intelligent edge, we are developing products, services, and technologies to power the IoT, a network of distributed and interconnected devices employing sensors, data, and computing capabilities including AI. The IoT’s great potential also carries substantial risks. IoT products and services may contain defects in design, manufacture, or operation, that make them insecure or ineffective for their intended purposes. An IoT solution has multiple layers of hardware, sensors, processors, software, and firmware, several of which we may not develop or control. Each layer, including the weakest layer, can impact the security of the whole system. Many IoT devices have limited interfaces and ability to be updated or patched. IoT solutions may collect large amounts of data, and our handling of IoT data may not satisfy customers or regulatory requirements. IoT scenarios may increasingly affect personal health and safety. If IoT solutions that include our technologies do not work as intended, violate the law, or harm individuals or businesses, we may be subject to legal claims or enforcement actions. These risks, if realized, may increase our costs, damage our reputation or brands, or negatively impact our revenues or margins.

Issues in the use of AI in our offerings may result in reputational harm or liability. We are building AI into many of our offerings and we expect this element of our business to grow. We envision a future in which AI operating in our devices, applications, and the cloud helps our customers be more productive in their work and personal lives. As with many disruptive innovations, AI presents risks and challenges that could affect its adoption, and therefore our business. AI algorithms may be flawed. Datasets may be insufficient or contain biased information. Inappropriate or controversial data practices by Microsoft or others could impair the acceptance of AI solutions. These deficiencies could undermine the decisions, predictions, or analysis AI applications produce, subjecting us to competitive harm, legal liability, and brand or reputational harm. Some AI scenarios present ethical issues. If we enable or offer AI solutions that are controversial because of their impact on human rights, privacy, employment, or other social issues, we may experience brand or reputational harm.

We may have excessive outages, data losses, and disruptions of our online services if we fail to maintain an adequate operations infrastructure. Our increasing user traffic, growth in services, and the complexity of our products and services demand more computing power. We spend substantial amounts to build, purchase, or lease datacenters and equipment and to upgrade our technology and network infrastructure to handle more traffic on our websites and in our datacenters. These demands continue to increase as we introduce new products and services and support the growth of existing services such as Bing, Azure, Microsoft Account services, Office 365, Teams, Dynamics 365, OneDrive, SharePoint Online, Skype, Xbox Live, and Outlook.com. We are rapidly growing our business of providing a platform and back-end hosting for services provided by third parties to their end users. Maintaining, securing, and expanding this infrastructure is expensive and complex. It requires that we maintain an Internet connectivity infrastructure and storage and compute capacity that is robust and reliable within competitive and regulatory constraints that continue to evolve. Inefficiencies or operational failures, including temporary or permanent loss of customer data, insufficient Internet connectivity, or inadequate storage and compute capacity, could diminish the quality of our products, services, and user experience resulting in contractual liability, claims by customers and other third parties, regulatory actions, damage to our reputation, and loss of current and potential users, subscribers, and advertisers, each of which may adversely impact our consolidated financial statements.

We may experience quality or supply problems. Our hardware products such as Xbox consoles, Surface devices, and other devices we design, manufacture, and market are highly complex and can have defects in design, manufacture, or associated software. We could incur significant expenses, lost revenue, and reputational harm as a result of recalls, safety alerts, or product liability claims if we fail to prevent, detect, or address such issues through design, testing, or warranty repairs.

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Our software products and services also may experience quality or reliability problems. The highly sophisticated software we develop may contain bugs and other defects that interfere with their intended operation. Our customers increasingly rely on us for critical functions, potentially magnifying the impact of quality or reliability issues. Any defects we do not detect and fix in pre-release testing could cause reduced sales and revenue, damage to our reputation, repair or remediation costs, delays in the release of new products or versions, or legal liability. Although our license agreements typically contain provisions that eliminate or limit our exposure to liability, there is no assurance these provisions will withstand legal challenge.

We acquire some device and datacenter components from sole suppliers. Our competitors use some of the same suppliers and their demand for hardware components can affect the capacity available to us. If a component from a sole-source supplier is delayed or becomes unavailable, whether because of supplier capacity constraint, industry shortages, legal or regulatory changes, or other reasons, we may not obtain timely replacement supplies, resulting in reduced sales or inadequate datacenter capacity. Component shortages, excess or obsolete inventory, or price reductions resulting in inventory adjustments may increase our cost of revenue. Xbox consoles, Surface devices, datacenter servers, and other hardware are assembled in Asia and other geographies that may be subject to disruptions in the supply chain, resulting in shortages that would affect our revenue and operating margins. These same risks would apply to any other hardware and software products we may offer.

We may not be able to protect our source code from copying if there is an unauthorized disclosure. Source code, the detailed program commands for our operating systems and other software programs, is critical to our business. Although we license portions of our application and operating system source code to several licensees, we take significant measures to protect the secrecy of large portions of our source code. If our source code leaks, we might lose future trade secret protection for that code. It may then become easier for third parties to compete with our products by copying functionality, which could adversely affect our revenue and operating margins. Unauthorized disclosure of source code also could increase the security risks described elsewhere in these risk factors.

Legal changes, our evolving business model, piracy, and other factors may decrease the value of our intellectual property. Protecting our intellectual property rights and combating unlicensed copying and use of our software and other intellectual property on a global basis is difficult. While piracy adversely affects U.S. revenue, the impact on revenue from outside the U.S. is more significant, particularly countries in which the legal system provides less protection for intellectual property rights. Our revenue in these markets may grow more slowly than the underlying device market. Similarly, the absence of harmonized patent laws makes it more difficult to ensure consistent respect for patent rights. Throughout the world, we educate users about the benefits of licensing genuine products and obtaining indemnification benefits for intellectual property risks, and we educate lawmakers about the advantages of a business climate where intellectual property rights are protected. Reductions in the legal protection for software intellectual property rights could adversely affect revenue.

We expend significant resources to patent the intellectual property we create with the expectation that we will generate revenues by incorporating that intellectual property in our products or services or, in some instances, by licensing our patents to others in return for a royalty. Changes in the law may continue to weaken our ability to prevent the use of patented technology or collect revenue for licensing our patents. These include legislative changes and regulatory actions that make it more difficult to obtain injunctions, and the increasing use of legal process to challenge issued patents. Similarly, licensees of our patents may fail to satisfy their obligations to pay us royalties, or may contest the scope and extent of their obligations. The royalties we can obtain to monetize our intellectual property may decline because of the evolution of technology, selling price changes in products using licensed patents, or the difficulty of discovering infringements. Finally, our increasing engagement with open source software will also cause us to license our intellectual property rights broadly in certain situations and may negatively impact revenue.

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Third parties may claim we infringe their intellectual property rights. From time to time, others claim we infringe their intellectual property rights. The number of these claims may grow because of constant technological change in the markets in which we compete, the extensive patent coverage of existing technologies, the rapid rate of issuance of new patents, and our offering of first-party devices, such as Surface. To resolve these claims, we may enter into royalty and licensing agreements on terms that are less favorable than currently available, stop selling or redesign affected products or services, or pay damages to satisfy indemnification commitments with our customers. These outcomes may cause operating margins to decline. Besides money damages, in some jurisdictions plaintiffs can seek injunctive relief that may limit or prevent importing, marketing, and selling our products or services that have infringing technologies. In some countries, such as Germany, an injunction can be issued before the parties have fully litigated the validity of the underlying patents. We have paid significant amounts to settle claims related to the use of technology and intellectual property rights and to procure intellectual property rights as part of our strategy to manage this risk, and may continue to do so.

We have claims and lawsuits against us that may result in adverse outcomes. We are subject to a variety of claims and lawsuits. These claims may arise from a wide variety of business practices and initiatives, including major new product releases such as Windows 10, significant business transactions, warranty or product claims, and employment practices. Adverse outcomes in some or all of these claims may result in significant monetary damages or injunctive relief that could adversely affect our ability to conduct our business. The litigation and other claims are subject to inherent uncertainties and management’s view of these matters may change in the future. A material adverse impact in our consolidated financial statements could occur for the period in which the effect of an unfavorable outcome becomes probable and reasonably estimable.

Government litigation and regulatory activity relating to competition rules may limit how we design and market our products. As a leading global software and device maker, government agencies closely scrutinize us under U.S. and foreign competition laws. Governments are actively enforcing competition laws and regulations, and this includes scrutiny in potentially large markets such as the European Union (“EU”), the U.S., and China. Some jurisdictions also allow competitors or consumers to assert claims of anti-competitive conduct. U.S. federal and state antitrust authorities have previously brought enforcement actions and continue to scrutinize our business.

The European Commission (“the Commission”) closely scrutinizes the design of high-volume Microsoft products and the terms on which we make certain technologies used in these products, such as file formats, programming interfaces, and protocols, available to other companies. Flagship product releases such as Windows 10 can receive significant scrutiny under competition laws. For example, in 2004, the Commission ordered us to create new versions of our Windows operating system that do not include certain multimedia technologies and to provide our competitors with specifications for how to implement certain proprietary Windows communications protocols in their own products. In 2009, the Commission accepted a set of commitments we offered to address the Commission’s concerns relating to competition in web browsing software, including an undertaking to address Commission concerns relating to interoperability. The web browsing commitments expired in 2014. The remaining obligations may limit our ability to innovate in Windows or other products in the future, diminish the developer appeal of the Windows platform, and increase our product development costs. The availability of licenses related to protocols and file formats may enable competitors to develop software products that better mimic the functionality of our products, which could hamper sales of our products.

Our portfolio of first-party devices continues to grow; at the same time our OEM partners offer a large variety of devices for our platforms. As a result, increasingly we both cooperate and compete with our OEM partners, creating a risk that we fail to do so in compliance with competition rules. Regulatory scrutiny in this area may increase. Certain foreign governments, particularly in China and other countries in Asia, have advanced arguments under their competition laws that exert downward pressure on royalties for our intellectual property.

Government regulatory actions and court decisions such as these may result in fines, or hinder our ability to provide the benefits of our software to consumers and businesses, reducing the attractiveness of our products and the revenue that come from them. New competition law actions could be initiated, potentially using previous actions as precedent. The outcome of such actions, or steps taken to avoid them, could adversely affect us in a variety of ways, including:

| • | We may have to choose between withdrawing products from certain geographies to avoid fines or designing and developing alternative versions of those products to comply with government rulings, which may entail a delay in a product release and removing functionality that customers want or on which developers rely.

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| • | We may be required to make available licenses to our proprietary technologies on terms that do not reflect their fair market value or do not protect our associated intellectual property.

| • | We are subject to a variety of ongoing commitments because of court or administrative orders, consent decrees, or other voluntary actions we have taken. If we fail to comply with these commitments, we may incur litigation costs and be subject to substantial fines or other remedial actions.

| • | Our ability to realize anticipated Windows 10 post-sale monetization opportunities may be limited.

Our global operations subject us to potential liability under anti-corruption, trade protection, and other laws and regulations. The Foreign Corrupt Practices Act (“FCPA”) and other anti-corruption laws and regulations (“Anti-Corruption Laws”) prohibit corrupt payments by our employees, vendors, or agents, and the accounting provisions of the FCPA require us to maintain accurate books and records and adequate internal controls. From time to time, we receive inquiries from authorities in the U.S. and elsewhere which may be based on reports from employees and others about our business activities outside the U.S. and our compliance with Anti-Corruption Laws. Periodically, we receive such reports directly and investigate them. On July 22, 2019, our Hungarian subsidiary entered into a non-prosecution agreement (“NPA”) with the U.S. Department of Justice (“DOJ”) and we agreed to the terms of a cease and desist order with the Securities and Exchange Commission. These agreements required us to pay $25.3 million in monetary penalties, disgorgement, and interest pertaining to activities at Microsoft’s subsidiary in Hungary. The NPA, which has a three-year term, also contains certain ongoing compliance requirements, including the obligations to disclose to the DOJ issues that may implicate the FCPA and to cooperate in any inquiries. Most countries in which we operate also have competition laws that prohibit competitors from colluding or otherwise attempting to reduce competition between themselves. While we devote substantial resources to our U.S. and international compliance programs and have implemented policies, training, and internal controls designed to reduce the risk of corrupt payments and collusive activity, our employees, vendors, or agents may violate our policies. Our failure to comply with Anti-Corruption Laws or competition laws could result in significant fines and penalties, criminal sanctions against us, our officers, or our employees, prohibitions on the conduct of our business, and damage to our reputation. Operations outside the U.S. may be affected by changes in trade protection laws, policies, sanctions, and other regulatory requirements affecting trade and investment. We may be subject to legal liability and reputational damage if we sell goods or services in violation of U.S. trade sanctions on restricted entities or countries such as Iran, North Korea, Cuba, Sudan, and Syria.

Other regulatory areas that may apply to our products and online services offerings include user privacy, telecommunications, data storage and protection, and online content. For example, some regulators are taking the position that our offerings such as Teams and Skype are covered by existing laws regulating telecommunications services, and some new laws are defining more of our services as regulated telecommunications services. This trend may continue and will result in these offerings being subjected to additional data protection, security, and law enforcement surveillance obligations. Data protection authorities may assert that our collection, use, and management of customer data is inconsistent with their laws and regulations. Legislative or regulatory action relating to cybersecurity requirements may increase the costs to develop, implement, or secure our products and services. Legislative or regulatory action could also emerge in the area of AI and content moderation, increasing costs or restricting opportunity. Applying these laws and regulations to our business is often unclear, subject to change over time, and sometimes may conflict from jurisdiction to jurisdiction. Additionally, these laws and governments’ approach to their enforcement, and our products and services, are continuing to evolve. Compliance with these types of regulation may involve significant costs or require changes in products or business practices that result in reduced revenue. Noncompliance could result in the imposition of penalties or orders we stop the alleged noncompliant activity.

We strive to empower all people and organizations to achieve more, and accessibility of our products is an important aspect of this goal. There is increasing pressure from advocacy groups, regulators, competitors, customers, and other stakeholders to make technology more accessible. If our products do not meet customer expectations or emerging global accessibility requirements, we could lose sales opportunities or face regulatory actions

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Laws and regulations relating to the handling of personal data may impede the adoption of our services or result in increased costs, legal claims, fines against us, or reputational damage. The growth of our Internet- and cloud-based services internationally relies increasingly on the movement of data across national boundaries. Legal requirements relating to the collection, storage, handling, and transfer of personal data continue to evolve. For example, the EU and the U.S. formally entered into a new framework in July 2016 that provides a mechanism for companies to transfer data from EU member states to the U.S. This framework, called the Privacy Shield, is intended to address shortcomings identified by the European Court of Justice in a predecessor mechanism. The Privacy Shield and other mechanisms are currently subject to challenges in E uropean courts, which may lead to uncertainty about the legal basis for data transfers across the Atlantic. The Privacy Shield and other potential rules on the flow of data across borders could increase the cost and complexity of delivering our products and services in some markets. In May 2018, a new EU law governing data practices and privacy, the General Data Protection Regulation (“GDPR”), became effective. The law, which applies to all of our activities conducted from an establishment in the EU or related to products and services offered in the EU, imposes a range of new compliance obligations regarding the handling of personal data. Engineering efforts to build new capabilities to facilitate compliance with the law have entailed substantial expense and the diversion of engineering resources from other projects and may continue to do so. We might experience reduced demand for our offerings if we are unable to engineer products that meet our legal duties or help our customers meet their obligations under the GDPR or other data regulations, or if the changes we implement to comply with the GDPR make our offerings less attractive. The GDPR imposes significant new obligations and compliance with these obligations depends in part on how particular regulators interpret and apply them. If we fail to comply with the GDPR, or if regulators assert we have failed to comply with the GDPR, it may lead to regulatory enforcement actions, which can result in monetary penalties of up to 4% of worldwide revenue, private lawsuits, or reputational damage. In the U.S., California has adopted, and several states are considering adopting, laws and regulations imposing obligations regarding the handling of personal data.

The Company’s investment in gaining insights from data is becoming central to the value of the services we deliver to customers, to our operational efficiency and key opportunities in monetization, customer perceptions of quality, and operational efficiency. Our ability to use data in this way may be constrained by regulatory developments that impede realizing the expected return from this investment. Ongoing legal analyses, reviews, and inquiries by regulators of Microsoft practices, or relevant practices of other organizations, may result in burdensome or inconsistent requirements, including data sovereignty and localization requirements, affecting the location, movement, collection, and use of our customer and internal employee data as well as the management of that data. Compliance with applicable laws and regulations regarding personal data may require changes in services, business practices, or internal systems that result in increased costs, lower revenue, reduced efficiency, or greater difficulty in competing with foreign-based firms. Compliance with data regulations might limit our ability to innovate or offer certain features and functionality in some jurisdictions where we operate. Failure to comply with existing or new rules may result in significant penalties or orders to stop the alleged noncompliant activity, as well as negative publicity and diversion of management time and effort.

We may have additional tax liabilities. We are subject to income taxes in the U.S. and many foreign jurisdictions. Significant judgment is required in determining our worldwide provision for income taxes. In the course of our business, there are many transactions and calculations where the ultimate tax determination is uncertain. For example, compliance with the 2017 United States Tax Cuts and Jobs Act (“TCJA”) may require the collection of information not regularly produced within the Company, the use of estimates in our consolidated financial statements, and the exercise of significant judgment in accounting for its provisions. As regulations and guidance evolve with respect to the TCJA, and as we gather more information and perform more analysis, our results may differ from previous estimates and may materially affect our consolidated financial statements.

We regularly are under audit by tax authorities in different jurisdictions. Although we believe that our provision for income taxes and our tax estimates are reasonable, tax authorities may disagree with certain positions we have taken. In addition, economic and political pressures to increase tax revenue in various jurisdictions may make resolving tax disputes favorably more difficult. We are currently under Internal Revenue Service audit for prior tax years, with the primary unresolved issues relating to transfer pricing. The final resolution of those audits, and other audits or litigation, may differ from the amounts recorded in our consolidated financial statements and may materially affect our consolidated financial statements in the period or periods in which that determination is made.

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Item 1A

We earn a significant amount of our operating income outside the U.S. A change in the mix of earnings and losses in countries with differing statutory tax rates, changes in our business or structure, or the expiration of or disputes about certain tax agreements in a particular country may result in higher effective tax rates for the Company. In addition, changes in U.S. federal and state or international tax laws applicable to corporate multinationals, other fundamental law changes currently being considered by many countries, including in the U.S., and changes in taxing jurisdictions’ administrative interpretations, decisions, policies, and positions may materially adversely impact our consolidated financial statements.

If our reputation or our brands are damaged, our business and operating results may be harmed. Our reputation and brands are globally recognized and are important to our business. Our reputation and brands affect our ability to attract and retain consumer, business, and public-sector customers. There are numerous ways our reputation or brands could be damaged. These include product safety or quality issues, or our environmental impact and sustainability, supply chain practices, or human rights record. We may experience backlash from customers, government entities, advocacy groups, employees, and other stakeholders that disagree with our product offering decisions or public policy positions. Damage to our reputation or our brands may occur from, among other things:

| • | The introduction of new features, products, services, or terms of service that customers, users, or partners do not like.

| • | Public scrutiny of our decisions regarding user privacy, data practices, or content.

| • | Data security breaches, compliance failures, or actions of partners or individual employees.

The proliferation of social media may increase the likelihood, speed, and magnitude of negative brand events. If our brands or reputation are damaged, it could negatively impact our revenues or margins, or ability to attract the most highly qualified employees.

Our global business exposes us to operational and economic risks. Our customers are located throughout the world and a significant part of our revenue comes from international sales. The global nature of our business creates operational and economic risks. Our results of operations may be affected by global, regional, and local economic developments, monetary policy, inflation, and recession, as well as political and military disputes. In addition, our international growth strategy includes certain markets, the developing nature of which presents several risks, including deterioration of social, political, labor, or economic conditions in a country or region, and difficulties in staffing and managing foreign operations. Emerging nationalist trends in specific countries may significantly alter the trade environment. Changes to trade policy or agreements as a result of populism, protectionism, or economic nationalism may result in higher tariffs, local sourcing initiatives, or other developments that make it more difficult to sell our products in foreign countries. Disruptions of these kinds in developed or emerging markets could negatively impact demand for our products and services or increase operating costs. Although we hedge a portion of our international currency exposure, significant fluctuations in foreign exchange rates between the U.S. dollar and foreign currencies may adversely affect our results of operations.

Our business with government customers may present additional uncertainties. We derive substantial revenue from government contracts. Government contracts generally can present risks and challenges not present in private commercial agreements. For instance, we may be subject to government audits and investigations relating to these contracts, we could be suspended or debarred as a governmental contractor, we could incur civil and criminal fines and penalties, and under certain circumstances contracts may be rescinded. Some agreements may allow a government to terminate without cause and provide for higher liability limits for certain losses. Some contracts may be subject to periodic funding approval, reductions, or delays which could adversely impact public-sector demand for our products and services. These events could negatively impact our results of operations, financial condition, and reputation.

Adverse economic or market conditions may harm our business. Worsening economic conditions, including inflation, recession, pandemic, or other changes in economic conditions, may cause lower IT spending and adversely affect our revenue. If demand for PCs, servers, and other computing devices declines, or consumer or business spending for those products declines, our revenue will be adversely affected.

Our product distribution system relies on an extensive partner and retail network. OEMs building devices that run our software have also been a significant means of distribution. The impact of economic conditions on our partners, such as the bankruptcy of a major distributor, OEM, or retailer, could cause sales channel disruption.

Challenging economic conditions also may impair the ability of our customers to pay for products and services they have purchased. As a result, allowances for doubtful accounts and write-offs of accounts receivable may increase.

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PART II

Item 1A

We maintain an investment portfolio of various holdings, types, and maturities. These investments are subject to general credit, liquidity, market, and interest rate risks, which may be exacerbated by market downturns or events that affect global financial markets. A significant part of our investment portfolio comprises U.S. government securities. If global financial markets decline for long periods, or if there is a downgrade of the U.S. government credit rating due to an actual or threatened default on government debt, our investment portfolio may be adversely affected and we could determine that more of our investments have experienced an other-than-temporary decline in fair value, requiring impairment charges that could adversely affect our consolidated financial statements.

Catastrophic events or geopolitical conditions may disrupt our business. A disruption or failure of our systems or operations because of a major earthquake, weather event, cyberattack, terrorist attack, pandemic, or other catastrophic event could cause delays in completing sales, providing services, or performing other critical functions. Our corporate headquarters, a significant portion of our research and development activities, and certain other essential business operations are in the Seattle, Washington area, and we have other business operations in the Silicon Valley area of California, both of which are seismically active regions. A catastrophic event that results in the destruction or disruption of any of our critical business or IT systems, or the infrastructure or systems they rely on, such as power grids, could harm our ability to conduct normal business operations. Providing our customers with more services and solutions in the cloud puts a premium on the resilience of our systems and strength of our business continuity management plans, and magnifies the potential impact of prolonged service outages in our consolidated financial statements.

Abrupt political change, terrorist activity, and armed conflict pose a risk of general economic disruption in affected countries, which may increase our operating costs. These conditions also may add uncertainty to the timing and budget for technology investment decisions by our customers, and may cause supply chain disruptions for hardware manufacturers. Geopolitical change may result in changing regulatory requirements that could impact our operating strategies, access to global markets, hiring, and profitability. Geopolitical instability may lead to sanctions and impact our ability to do business in some markets or with some public-sector customers. Any of these changes may negatively impact our revenues.

The occurrence of regional epidemics or a global pandemic may adversely affect our operations, financial condition, and results of operations. The COVID-19 pandemic is having widespread, rapidly evolving, and unpredictable impacts on global society, economies, financial markets, and business practices. Federal and state governments have implemented measures in an effort to contain the virus, including social distancing, travel restrictions, border closures, limitations on public gatherings, work from home, supply chain logistical changes, and closure of non-essential businesses. To protect the health and well-being of our employees, suppliers, and customers, we have made substantial modifications to employee travel policies, implemented retail store and office closures as employees are advised to work from home, and cancelled or shifted our conferences and other marketing events to virtual-only through fiscal year 2021. The COVID-19 pandemic has impacted and may continue to impact our business operations, including our employees, customers, partners, and communities, and there is substantial uncertainty in the nature and degree of its continued effects over time.

In the third quarter of fiscal year 2020, we have experienced adverse impacts to our supply chain, a slowdown in transactional licensing, and lower demand for our advertising services. The extent to which the COVID-19 pandemic impacts our business going forward will depend on numerous evolving factors we cannot reliably predict, including the duration and scope of the pandemic; governmental, business, and individuals' actions in response to the pandemic; and the impact on economic activity including the possibility of recession or financial market instability. These factors may adversely impact consumer, business, and government spending on technology as well as customers' ability to pay for our products and services on an ongoing basis. This uncertainty also affects management’s accounting estimates and assumptions, which could result in greater variability in a variety of areas that depend on these estimates and assumptions, including investments, receivables, and forward-looking guidance.

Measures to contain the virus that impact us, our partners, distributors, and suppliers may further intensify these impacts and other risks described in these Risk Factors. Any of these may adversely impact our ability to:

| • | Maintain our operations infrastructure, including the reliability and adequate capacity of cloud services.

| • | Satisfy our contractual and regulatory compliance obligations as we adapt to changing usage patterns, such as through datacenter load balancing.

| • | Ensure a high-quality and consistent supply chain and manufacturing operations for our hardware devices and datacenter operations.

| • | Effectively manage our international operations through changes in trade practices and policies.

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Item 1A

| • | Hire and deploy people where we most need them.

| • | Sustain the effectiveness and productivity of our operations including our sales, marketing, engineering, and distribution functions.

We may incur increased costs to effectively manage these aspects of our business. If we are unsuccessful it may adversely impact our revenues, cash flows, market share growth, and reputation.

The long-term effects of climate change on the global economy and the IT industry in particular are unclear. Environmental regulations or changes in the supply, demand or available sources of energy or other resources may affect the availability or cost of goods and services, including natural resources, necessary to run our business. Changes in weather where we operate may increase the costs of powering and cooling computer hardware we use to develop software and provide cloud-based services.

Our business depends on our ability to attract and retain talented employees. Our business is based on successfully attracting and retaining talented employees representing diverse backgrounds, experiences, and skill sets. The market for highly skilled workers and leaders in our industry is extremely competitive. Maintaining our brand and reputation, as well as a diverse and inclusive work environment that enables all our employees to thrive, are important to our ability to recruit and retain employees. We are also limited in our ability to recruit internationally by restrictive domestic immigration laws. Changes to U.S. immigration policies that restrain the flow of technical and professional talent may inhibit our ability to adequately staff our research and development efforts. If we are less successful in our recruiting efforts, or if we cannot retain highly skilled workers and key leaders, our ability to develop and deliver successful products and services may be adversely affected. Effective succession planning is also important to our long-term success. Failure to ensure effective transfer of knowledge and smooth transitions involving key employees could hinder our strategic planning and execution. How employment-related laws are interpreted and applied to our workforce practices may result in increased operating costs and less flexibility in how we meet our workforce needs.

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PART II

Item 2

ITEM 2. UNREGISTERED SALES OF EQUI TY SECURITIES AND USE OF PROCEEDS

SHARE REPURCHASES AND DIVIDENDS

Following are our monthly share repurchases for the third quarter of fiscal year 2020:

Period |  | Total Number of Shares Purchased |  |  | Average Price Paid Per Share |  |  | Total Number of Shares Purchased as Part of Publicly Announced Plans or Programs |  |  | Approximate Dollar Value of Shares That May Yet be Purchased Under the Plans or Programs |
|  |  |  |  |  |  |  |  |  |  |  |  |  | (In millions) |
January 1, 2020 – January 31, 2020 |  |  | 9,390,412 |  |  | $ | 163.90 |  |  |  | 9,390,412 |  |  | $ | 1,262 |
February 1, 2020 – February 29, 2020 |  |  | 9,360,179 |  |  | 177.52 |  |  |  | 9,360,179 |  |  |  | 39,600 |
March 1, 2020 – March 31, 2020 |  |  | 18,203,465 |  |  | 153.78 |  |  |  | 18,203,465 |  |  |  | 36,801 |
|  |  | 36,954,056 |  |  |  |  |  |  |  | 36,954,056 |  |  |  |  |

All share repurchases were made using cash resources. Our share repurchases may occur through open market purchases or pursuant to a Rule 10b5-1 trading plan. The above table excludes shares repurchased to settle employee tax withholding related to the vesting of stock awards.

On September 20, 2016, our Board of Directors approved a share repurchase program authorizing up to $40.0 billion in share repurchases. This share repurchase program commenced in December 2016 and was completed in February 2020. On September 18, 2019, our Board of Directors approved a share repurchase program authorizing up to $40.0 billion in share repurchases. This share repurchase program commenced in February 2020, following completion of the program approved on September 20, 2016, has no expiration date, and may be terminated at any time.

Our Board of Directors declared the following dividends during the third quarter of fiscal year 2020:

Declaration Date |  |  | Record Date |  |  |  | Payment Date |  |  |  | Dividend Per Share |  |  |  | Amount |
|  |  |  |  |  |  |  |  |  |  |  |  |  |  | (In millions) |
March 9, 2020 |  |  | May 21, 2020 |  |  |  | June 11, 2020 |  |  | $ | 0.51 |  |  | $ | 3,871 |

We returned $9.9 billion to shareholders in the form of share repurchases and dividends in the third quarter of fiscal year 2020. Refer to Note 14 – Stockholders’ Equity of the Notes to Financial Statements (Part I, Item 1 of this Form 10-Q) for further discussion regarding share repurchases and dividends.

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Item 6

ITEM 6. EXHIBITS

15.1 |  | Letter regarding unaudited interim financial information
31.1 |  | Certifications of Chief Executive Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
31.2 |  | Certifications of Chief Financial Officer Pursuant to Section 302 of the Sarbanes-Oxley Act of 2002
32.1* |  | Certification of Chief Executive Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
32.2* |  | Certification of Chief Financial Officer Pursuant to Section 906 of the Sarbanes-Oxley Act of 2002
101.INS |  | Inline XBRL Instance Document—the instance document does not appear in the Interactive Data File as its XBRL tags are embedded within the Inline XBRL document
101.SCH |  | Inline XBRL Taxonomy Extension Schema
101.CAL |  | Inline XBRL Taxonomy Extension Calculation Linkbase
101.DEF |  | Inline XBRL Taxonomy Extension Definition Linkbase
101.LAB |  | Inline XBRL Taxonomy Extension Label Linkbase
101.PRE |  | Inline XBRL Taxonomy Extension Presentation Linkbase
104 |  | Cover page formatted as Inline XBRL and contained in Exhibit 101

* | Furnished, not filed.

Items 3, 4, and 5 are not applicable and have been omitted.

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SIGNATURE

Pursuant to the requirements of the Securities Exchange Act of 1934, the registrant has duly caused this report to be signed on its behalf by the undersigned; thereunto duly authorized.

MICROSOFT CORPORATION
/S/ FRANK H. BROD
Frank H. Brod
Corporate Vice President, Finance and Administration; Chief Accounting Officer (Duly Authorized Officer)
April 29, 2020

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