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Quarterly Financial Data (unaudited) (Tables) | 12 Months Ended
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Dec. 31, 2011
Quartertly Financial Data [Abstract] |
Quarterly financial data |
(Millions, except per share amounts) |  | 2011 |  | 2010
Quarters Ended |  |  | 12/31 |  |  | 9/30 |  |  | 6/30 |  |  | 3/31 |  |  | 12/31(a) |  |  | 9/30 |  |  | 6/30 |  |  | 3/31
Total revenues net of interest expense |  | $ | 7,742 |  | $ | 7,571 |  | $ | 7,618 |  | $ | 7,031 |  | $ | 7,244 |  | $ | 6,973 |  | $ | 6,805 |  | $ | 6,560
Pretax income from continuing operations |  |  | 1,748 |  |  | 1,711 |  |  | 1,765 |  |  | 1,732 |  |  | 1,477 |  |  | 1,640 |  |  | 1,595 |  |  | 1,252
Income from continuing operations |  |  | 1,192 |  |  | 1,235 |  |  | 1,295 |  |  | 1,177 |  |  | 1,062 |  |  | 1,093 |  |  | 1,017 |  |  | 885
Income from discontinued operations |  |  | ― |  |  | ― |  |  | 36 |  |  | ― |  |  | ― |  |  | ― |  |  | ― |  |  | ―
Net income |  |  | 1,192 |  |  | 1,235 |  |  | 1,331 |  |  | 1,177 |  |  | 1,062 |  |  | 1,093 |  |  | 1,017 |  |  | 885
Earnings Per Common Share — Basic: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Continuing operations |  | $ | 1.02 |  | $ | 1.04 |  | $ | 1.08 |  | $ | 0.98 |  | $ | 0.88 |  | $ | 0.91 |  | $ | 0.84 |  | $ | 0.74
| Discontinued operations |  |  | ― |  |  | ― |  |  | 0.03 |  |  | ― |  |  | ― |  |  | ― |  |  | ― |  |  | ―
| Net income |  | $ | 1.02 |  | $ | 1.04 |  | $ | 1.11 |  | $ | 0.98 |  | $ | 0.88 |  | $ | 0.91 |  | $ | 0.84 |  | $ | 0.74
Earnings Per Common Share — Diluted: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Continuing operations |  | $ | 1.01 |  | $ | 1.03 |  | $ | 1.07 |  | $ | 0.97 |  | $ | 0.88 |  | $ | 0.90 |  | $ | 0.84 |  | $ | 0.73
| Discontinued operations |  |  | ― |  |  | ― |  |  | 0.03 |  |  | ― |  |  | ― |  |  | ― |  |  | ― |  |  | ―
| Net income |  | $ | 1.01 |  | $ | 1.03 |  | $ | 1.10 |  | $ | 0.97 |  | $ | 0.88 |  | $ | 0.90 |  | $ | 0.84 |  | $ | 0.73
Cash dividends declared per common share |  | $ | 0.18 |  | $ | 0.18 |  | $ | 0.18 |  | $ | 0.18 |  | $ | 0.18 |  | $ | 0.18 |  | $ | 0.18 |  | $ | 0.18
Common share price: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| High |  | $ | 52.35 |  | $ | 53.80 |  | $ | 51.97 |  | $ | 46.93 |  | $ | 46.78 |  | $ | 45.68 |  | $ | 49.19 |  | $ | 43.25
| Low |  | $ | 41.30 |  | $ | 42.03 |  | $ | 45.10 |  | $ | 42.19 |  | $ | 37.33 |  | $ | 38.42 |  | $ | 37.13 |  | $ | 36.60
The results of operations for the quarter ended December 31, 2010 include restructuring charges in the amount of $98 million. Refer to Note 16 for further discussion of these items.

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- Definition Tabular disclosure of the quarterly financial data in the annual financial statements. The disclosure includes financial information for each fiscal quarter for the current and previous year, including revenues, gross profit, income (loss) before extraordinary items and cumulative effect of a change in accounting principle and earnings per share data. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Topic 270 -SubTopic 10 -Publisher FASB -Number -Article -Subparagraph (a)-(j) -Name Accounting Standards Codification -Paragraph 1 -Section 50 -URI http://asc.fasb.org/extlink&oid=6952194&loc=d3e1280-108306 + Details
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