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Accounts Receivable and Loans (Tables) | 12 Months Ended
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Dec. 31, 2013
Accounts Receivable and Loans (Tables) [Abstract] |
Card Member receivables segment detail | Accounts receivable as of December 31, 2013 and 2012 consisted of:
(Millions) |  | 2013 |  | 2012
U.S. Card Services(a) |  | $ | 21,842 |  | $ | 21,124
International Card Services |  |  | 7,771 |  |  | 7,778
Global Commercial Services(b) |  |  | 14,391 |  |  | 13,671
Global Network & Merchant Services(c) |  |  | 159 |  |  | 193
Card Member receivables(d) |  |  | 44,163 |  |  | 42,766
Less: Reserve for losses |  |  | 386 |  |  | 428
Card Member receivables, net |  |  | 43,777 |  |  | 42,338
Other receivables, net(e) |  | $ | 3,408 |  | $ | 3,576
Includes $7.3 billion and $7.5 billion of gross Card Member receivables available to settle obligations of consolidated VIE s as of December 31, 2013 and 2012, respectively. Includes $476 m illion of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2012. Also i ncludes $836 m illion and $913 m illion due from airlines, of which Delta Air Lines (Delta) comprises $628 m illion and $676 m illion as of December 31, 2013 and 2012, respectively. Includes receivables primarily related to the Company's International Currency Card portfolios. Includes approximately $13.8 billion and $13.7 billion of Card Member receivables outside the U.S. as of December 31, 2013 and 2012, respectively. Other receivables primarily represent amounts related to (i) purchased joint venture receivables, (ii) certain merchants for billed discount revenue, and (iii) G NS partner banks for items such as royalty and franchise fees. Other receivables are presented ne t of reserves for losses of $71 m illion and $86 m illion as of December 31, 2013 and 2012, respectively.
Card Member loans segment detail | Loans as of December 31, 2013 and 2012 consisted of:
(Millions) |  |  | 2013 |  |  | 2012
U.S. Card Services(a) |  | $ | 58,395 |  | $ | 55,953
International Card Services |  |  | 8,790 |  |  | 9,236
Global Commercial Services |  |  | 53 |  |  | 40
Card Member loans |  |  | 67,238 |  |  | 65,229
Less: Reserve for losses |  |  | 1,261 |  |  | 1,471
Card Member loans, net |  |  | 65,977 |  |  | 63,758
Other loans, net(b) |  | $ | 608 |  | $ | 551
Includes approximately $31.2 billion and $32.7 billion of gross Card Member loans available to settle obligations of consolidated VIE s as of December 31, 2013 and 2012, respectively. Other loans primarily represent loans to merchants and a store card loan portfolio. Other loans are presented net of reserves for losses of $13 million and $20 million as of December 31, 2013 and 2012, respectively.
Aging of Card Member loans and receivables | T he following table represents the aging of Card Member loans and receivables as of December 31, 2013 and 2012:
|  |  |  |  |  |  | 30-59 |  |  | 60-89 |  |  | 90+ |  |  |
|  |  |  |  |  |  | Days |  |  | Days |  |  | Days |  |  |
|  |  |  |  |  |  | Past |  |  | Past |  |  | Past |  |  |
2013 (Millions) |  |  | Current |  |  | Due |  |  | Due |  |  | Due |  |  | Total
Card Member |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 57,772 |  | $ | 183 |  | $ | 134 |  | $ | 306 |  | $ | 58,395
International Card |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Services |  |  | 8,664 |  |  | 43 |  |  | 28 |  |  | 55 |  |  | 8,790
Card Member |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 21,488 |  | $ | 125 |  | $ | 69 |  | $ | 160 |  | $ | 21,842
International Card |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Services(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 83 |  |  | 7,771
Global Commercial |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Services(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 132 |  |  | 14,391
|  |  |  |  |  |  | 30-59 |  |  | 60-89 |  |  | 90+ |  |  |
|  |  |  |  |  |  | Days |  |  | Days |  |  | Days |  |  |
|  |  |  |  |  |  | Past |  |  | Past |  |  | Past |  |  |
2012 (Millions) |  |  | Current |  |  | Due |  |  | Due |  |  | Due |  |  | Total
Card Member |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 55,281 |  | $ | 200 |  | $ | 147 |  | $ | 325 |  | $ | 55,953
International Card |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Services |  |  | 9,099 |  |  | 47 |  |  | 30 |  |  | 60 |  |  | 9,236
Card Member |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 20,748 |  | $ | 116 |  | $ | 76 |  | $ | 184 |  | $ | 21,124
International Card |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Services(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 74 |  |  | 7,778
Global Commercial |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Services(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 112 |  |  | 13,671
For Card Member receivables in ICS and GCS, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member's billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is considered as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. D ata for periods prior to 90 days past billing are not available due to financial reporting system constraints. Therefore, it has not been relied upon for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the T otal and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables | The following table s present the key credit quality indicators as of or for the years ended December 31:
|  | 2013 |  | 2012 |
|  | Net Write-Off Rate |  |  |  | Net Write-Off Rate |  |  |
|  |  |  |  |  | 30 Days |  |  |  |  |  | 30 Days |
|  |  |  | Principal, |  | Past Due |  |  |  | Principal, |  | Past Due |
|  | Principal |  | Interest, & |  | as a % of |  | Principal |  | Interest, & |  | as a % of |
|  | Only | (a) | Fees | (a) | Total |  | Only | (a) | Fees | (a) | Total |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | 1.8 | % | 2.0 | % | 1.1 | % | 2.1 | % | 2.3 | % | 1.2 | %
International Card Services |  | 1.9 | % | 2.3 | % | 1.4 | % | 1.9 | % | 2.4 | % | 1.5 | %
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | 1.7 | % | 1.9 | % | 1.6 | % | 1.9 | % | 2.1 | % | 1.8 | %
|  |  |  |  |  | 2013 |  | 2012 |
|  |  |  |  |  | Net Loss |  |  |  | Net Loss |  |  |
|  |  |  |  |  | Ratio as |  | 90 Days |  | Ratio as |  | 90 Days |
|  |  |  |  |  | a % of |  | Past Billing |  | a % of |  | Past Billing |
|  |  |  |  |  | Charge |  | as a % of |  | Charge |  | as a % of |
|  |  |  |  |  | Volume |  | Receivables |  | Volume |  | Receivables |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
International Card Services |  |  |  |  |  | 0.20 | % | 1.1 | % | 0.16 | % | 0.9 | %
Global Commercial Services |  |  |  |  |  | 0.08 | % | 0.9 | % | 0.06 | % | 0.8 | %
The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, b ecause the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.
Impaired Card Member loans and receivables | The following table provide s additional information with respect to th e Company's impaired Card Member loans, which are not significant for GCS, and Card Member receivables, which are not significant for ICS and GCS, as of or for the years ended December 31:
|  |  | As of December 31, 2013 |  | For the Year Ended December 31, 2013 |
|  |  | Loans over |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | 90 Days |  |  |  |  |  | Loans & |  |  | Total |  |  |  |  | Average |  |  |
|  |  | Past Due |  |  | Non- |  |  | Receivables |  |  | Impaired |  |  | Unpaid |  |  |  |  |  | Balance of |  | Interest |
|  | & Accruing |  |  | Accrual |  |  | Modified |  |  | Loans & |  |  | Principal |  |  | Allowance |  |  | Impaired |  | Income |
2013 (Millions) |  |  | Interest | (a) |  | Loans | (b) |  | as a TDR | (c) |  | Receivables |  |  | Balance | (d) |  | for TDRs | (e) |  | Loans |  | Recognized |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 170 |  | $ | 244 |  | $ | 373 |  | $ | 787 |  | $ | 731 |  | $ | 84 |  | $ | 943 | $ | 46 |
International Card Services |  |  | 54 |  |  | 4 |  |  | 5 |  |  | 63 |  |  | 62 |  |  | ― |  |  | 67 |  | 16 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  |  | ― |  |  | ― |  |  | 50 |  |  | 50 |  |  | 49 |  |  | 38 |  |  | 81 |  | ― |
Total |  | $ | 224 |  | $ | 248 |  | $ | 428 |  | $ | 900 |  | $ | 842 |  | $ | 122 |  | $ | 1,091 | $ | 62 |
|  |  | As of December 31, 2012 |  | For the Year Ended December 31, 2012 |
|  |  | Loans over |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | 90 Days |  |  |  |  |  | Loans & |  |  | Total |  |  |  |  | Average |  |  |
|  |  | Past Due |  |  | Non- |  |  | Receivables |  |  | Impaired |  |  | Unpaid |  |  |  |  |  | Balance of |  | Interest |
|  | & Accruing |  |  | Accrual |  |  | Modified |  |  | Loans & |  |  | Principal |  |  | Allowance |  |  | Impaired |  | Income |
2012 (Millions) |  |  | Interest | (a) |  | Loans | (b) |  | as a TDR | (c) |  | Receivables |  |  | Balance | (d) | for TDRs | (e) |  | Loans |  | Recognized |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 73 |  | $ | 426 |  | $ | 627 |  | $ | 1,126 |  | $ | 1,073 |  | $ | 152 |  | $ | 1,221 | $ | 47 |
International Card Services |  |  | 59 |  |  | 5 |  |  | 6 |  |  | 70 |  |  | 69 |  |  | 1 |  |  | 75 |  | 16 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  |  | ― |  |  | ― |  |  | 117 |  |  | 117 |  |  | 111 |  |  | 91 |  |  | 135 |  | ― |
Total |  | $ | 132 |  | $ | 431 |  | $ | 750 |  | $ | 1,313 |  | $ | 1,253 |  | $ | 244 |  | $ | 1,431 | $ | 63 |
|  |  | As of December 31, 2011 |  | For the Year Ended December 31, 2011 |
|  |  | Loans over |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | 90 Days |  |  |  |  |  | Loans & |  |  | Total |  |  |  |  | Average |  |  |
|  |  | Past Due |  |  | Non- |  |  | Receivables |  |  | Impaired |  |  | Unpaid |  |  |  |  |  | Balance of |  | Interest |
|  | & Accruing |  |  | Accrual |  |  | Modified |  |  | Loans & |  |  | Principal |  |  | Allowance |  |  | Impaired |  | Income |
2011 (Millions) |  |  | Interest | (a) |  | Loans | (b) |  | as a TDR | (c) |  | Receivables |  |  | Balance | (d) | for TDRs | (e) |  | Loans |  | Recognized |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 64 |  | $ | 529 |  | $ | 736 |  | $ | 1,329 |  | $ | 1,268 |  | $ | 174 |  | $ | 1,498 | $ | 52 |
International Card Services |  |  | 67 |  |  | 6 |  |  | 8 |  |  | 81 |  |  | 80 |  |  | 2 |  |  | 98 |  | 26 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  |  | ― |  |  | ― |  |  | 174 |  |  | 174 |  |  | 165 |  |  | 118 |  |  | 145 |  | ― |
Total |  | $ | 131 |  | $ | 535 |  | $ | 918 |  | $ | 1,584 |  | $ | 1,513 |  | $ | 294 |  | $ | 1,741 | $ | 78 |
The Company's policy is generally to accrue inte rest through the date of write-off (at 180 days past due). The Company establishes reserves for interest that the Company believes will not be collected. Excludes loans modified as a TDR. Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest. T otal loans and receivable s modified as a TDR include s $92 million, $320 million and $410 mil lion that are non-accrual and $26 million, $6 million and $4 million that are past due 90 days and still accruing interest as of December 31, 2013, 2012 and 2011, respectively. Unpaid principal balance consists of Card Member charges billed and excludes other amounts charged directly by the Company such as int erest and fees. R epresents the reserve for losses for TDRs, which are evaluated individually for impairmen t. The Company records a reserve for losses for all impaired loans. Refer to Card Member Loans Evaluated Individually and Collectively for Impairment in Note 5 for further discussion of the reserve for losses on loans over 90 days past due and accruing interest and non-accrual loans, which are evaluated collectively for impairment.
Troubled debt restructurings | The following table provides additional information with respect to the Card Member loans and receivables modified as TDRs, which are not significant for ICS and GCS, during the year s ended December 31:
2013 |  |  |  | Aggregated
(Accounts in thousands, |  | Number of |  | Outstanding
Dollars in millions) |  | Accounts |  |  | Balances(a,b)
Troubled Debt Restructurings: |  |  |  |  |
U.S. Card Services ― |  |  |  |  |
| Card Member Loans |  | 60 |  | $ | 448
U.S. Card Services ― |  |  |  |  |
| Card Member Receivables |  | 20 |  |  | 247
Total |  | 80 |  | $ | 695
2012 |  |  |  | Aggregated
(Accounts in thousands, |  | Number of |  | Outstanding
Dollars in millions) |  | Accounts |  |  | Balances(a,b)
Troubled Debt Restructurings: |  |  |  |  |
U.S. Card Services ― |  |  |  |  |
| Card Member Loans |  | 106 |  | $ | 779
U.S. Card Services ― |  |  |  |  |
| Card Member Receivables |  | 37 |  |  | 425
Total |  | 143 |  | $ | 1,204
2011 |  |  |  | Aggregated
(Accounts in thousands, |  | Number of |  | Outstanding
Dollars in millions) |  | Accounts |  |  | Balances(a,b)
Troubled Debt Restructurings: |  |  |  |  |
U.S. Card Services ― |  |  |  |  |
| Card Member Loans |  | 147 |  | $ | 1,110
U.S. Card Services ― |  |  |  |  |
| Card Member Receivables |  | 50 |  |  | 402
Total |  | 197 |  | $ | 1,512
Represents the outstanding balance immediately prior to modification. In certain modifications the principal balance was reduced in the aggregate amount of $4 million, $24 million and $59 million for the years ended December 31, 2013, 2012 and 2011, respectively. Includes principal and accrued interest.
Troubled debt restructurings that subsequently defaulted | The following table provides information for the years ended December 31, 2013, 2012, and 2011, with respect to the Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A Card Member will default from a modification program after one and up to two consecutive missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables. The defaulted ICS Card Member loan and receivable modifications were not significant.
|  |  |  |  |  | Aggregated
2013 |  |  |  |  | Outstanding
(Accounts in thousands, |  |  | Number of |  |  | Balances
Dollars in millions) |  |  | Accounts |  | Upon Default(a)
Troubled Debt Restructurings |  |  |  |  |  |
That Subsequently Defaulted: |  |  |  |  |  |
U.S. Card Services ― |  |  |  |  |  |
| Card Member Loans |  |  | 18 |  | $ | 159
U.S. Card Services ― |  |  |  |  |  |
| Card Member Receivables |  |  | 3 |  |  | 38
Total |  |  | 21 |  | $ | 197
|  |  |  |  |  | Aggregated
2012 |  |  |  |  | Outstanding
(Accounts in thousands, |  |  | Number of |  |  | Balances
Dollars in millions) |  |  | Accounts |  | Upon Default(a)
Troubled Debt Restructurings |  |  |  |  |  |
That Subsequently Defaulted: |  |  |  |  |  |
U.S. Card Services ― |  |  |  |  |  |
| Card Member Loans |  |  | 23 |  | $ | 182
U.S. Card Services ― |  |  |  |  |  |
| Card Member Receivables |  |  | 1 |  |  | 37
Total |  |  | 24 |  | $ | 219
|  |  |  |  |  | Aggregated
2011 |  |  |  |  | Outstanding
(Accounts in thousands, |  |  | Number of |  |  | Balances
Dollars in millions) |  |  | Accounts |  | Upon Default(a)
Troubled Debt Restructurings |  |  |  |  |  |
That Subsequently Defaulted: |  |  |  |  |  |
U.S. Card Services ― |  |  |  |  |  |
| Card Member Loans |  |  | 46 |  | $ | 343
U.S. Card Services ― |  |  |  |  |  |
| Card Member Receivables |  |  | 6 |  |  | 45
Total |  |  | 52 |  | $ | 388
The outstanding balance includes principal, fees, and accrued interest on Card Member Loans and principal and fees on Card Member Receivables.

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- Definition Tabular disclosure of financing receivables by credit quality indicator. The credit quality indicator is a statistic about the credit quality of financing receivables. Examples include, but not limited to, consumer credit risk scores, credit-rating-agency ratings, an entity's internal credit risk grades, loan-to-value ratios, collateral, collection experience and other internal metrics. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 50 -Paragraph 29 -URI http://asc.fasb.org/extlink&oid=28368275&loc=SL6953659-111524 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 55 -Paragraph 19 -URI http://asc.fasb.org/extlink&oid=32702940&loc=SL6953803-111525 + Details
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- Definition Tabular disclosure of the various types of trade accounts and notes receivable and for each the gross carrying value, allowance, and net carrying value as of the balance sheet date. Presentation is categorized by current, noncurrent and unclassified receivables. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.5-02.3,4) -URI http://asc.fasb.org/extlink&oid=6877327&loc=d3e13212-122682 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher SEC -Name Regulation S-X (SX) -Number 210 -Section 02 -Paragraph 3, 4 -Article 5 + Details
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