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Accounts Receivable and Loans (Tables)
 3 Months Ended
Mar. 31, 2014
Accounts Receivable and Loans (Tables) [Abstract]  
Card Member receivables segment detail

Accounts receivable as of March 31, 2014 and December 31, 2013 consisted of:

(Millions) 2014 2013
U.S. Card Services(a) $20,726 $21,842
International Card Services  7,153  7,771
Global Commercial Services(b)  16,638  14,391
Global Network & Merchant Services(c)  137  159
Card Member receivables(d)  44,654  44,163
Less: Reserve for losses  414  386
Card Member receivables, net  44,240  43,777
Other receivables, net(e) $3,134 $3,408

  • Includes $6.4 billion and $7.3 billion of gross Card Member receivables available to settle obligations of a consolidated variable interest entity (VIE) as of March 31, 2014 and December 31, 2013, respectively.
  • Includes $885 million and $836 million due from airlines, of which Delta Air Lines (Delta) comprises $653 million and $628 million as of March 31, 2014 and December 31, 2013, respectively.
  • Includes receivables primarily related to the Company's International Currency Card portfolios.
  • Includes approximately $13.9 billion and $13.8 billion of Card Member receivables outside the U.S. as of March 31, 2014 and December 31, 2013, respectively.
  • Other receivables primarily represent amounts related to (i) purchased joint venture receivables, (ii) Global Network Services (GNS) partner banks for items such as royalty and franchise fees, and (iii) certain merchants for billed discount revenue. Other receivables are presented net of reserves for losses of $66 million and $71 million as of March 31, 2014 and December 31, 2013, respectively.

 
Card Member loans segment detail

Loans as of March 31, 2014 and December 31, 2013 consisted of:

(Millions)  2014  2013
U.S. Card Services(a) $55,801 $58,395
International Card Services  8,154  8,790
Global Commercial Services  61  53
Card Member loans  64,016  67,238
Less: Reserve for losses  1,191  1,261
Card Member loans, net  62,825  65,977
Other loans, net(b) $651 $608

  • Includes approximately $28.7 billion and $31.2 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of March 31, 2014 and December 31, 2013, respectively.
  • Other loans primarily represent loans to merchants and a store card loan portfolio. Other loans are presented net of reserves for losses of $9 million and $13 million as of March 31, 2014 and December 31, 2013, respectively.

 
Aging of Card Member loans and receivables

The following table represents the aging of Card Member loans and receivables as of March 31, 2014 and December 31, 2013:

       30-59  60-89  90+   
       Days  Days  Days   
       Past  Past  Past   
2014 (Millions)  Current  Due  Due  Due  Total
Card Member Loans:                
U.S. Card Services  $55,193 $175 $134 $299 $55,801
International Card Services   8,013  48  30  63  8,154
Card Member Receivables:                
U.S. Card Services  $20,355 $119 $84 $168 $20,726
International Card Services(a)   7,050  34  21  48  7,153
Global Commercial Services   (b)  (b)  (b)  122  16,638
                
      30-59  60-89  90+   
      Days  Days  Days   
      Past  Past  Past   
2013 (Millions)  Current  Due  Due  Due  Total
Card Member Loans:                
U.S. Card Services  $57,772 $183 $134 $306 $58,395
International Card Services   8,664  43  28  55  8,790
Card Member Receivables:                
U.S. Card Services  $21,488 $125 $69 $160 $21,842
International Card Services   (b)  (b)  (b)  83  7,771
Global Commercial Services   (b)  (b)  (b)  132  14,391

  • Effective March 31, 2014, as a result of system enhancements, delinquency data is now available and presented on a prospective basis for the indicated aging categories. Comparable data for prior periods is not available. For risk management purposes, the Company has historically utilized 90 days past billing for the International Card Services (ICS) segment, as described below in (b).
  • Data for periods prior to 90 days past billing are not available due to system constraints. Therefore, such data have not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances. For Card Member receivables in Global Commercial Services (GCS) as of March 31, 2014 and ICS and GCS as of December 31, 2013, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member's billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is considered as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes.

 
Credit quality indicators for loans and receivables

The following tables present the key credit quality indicators as of or for the three months ended March 31:

  2014 2013 
  Net Write-Off Rate   Net Write-Off Rate   
      30 Days     30 Days 
    Principal, Past Due   Principal, Past Due 
  Principal Interest, & as a % of Principal Interest, &  as a % of 
  Only (a)Fees (a)Total Only (a)Fees (a)Total 
Card Member Loans:             
U.S. Card Services 1.7%1.9%1.1%2.0%2.2%1.2%
International Card Services(b) 2.2%2.7%1.7%1.8%2.3%1.7%
Card Member Receivables:             
U.S. Card Services 1.8%2.0%1.8%2.0%2.2%1.9%
International Card Services(b) 1.9%2.0%1.4%(c) (c) (c) 
              
      2014 2013 
      Net Loss   Net Loss   
      Ratio as 90 Days Ratio as 90 Days 
      a % of Past Billing a % of Past Billing 
      Charge as a % of Charge as a % of 
      Volume Receivables Volume Receivables 
Card Member Receivables:         
International Card Services(c) (c) 0.18%1.1%
Global Commercial Services0.09%0.7%0.08%0.7%

  • The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company's practice is to include uncollectible interest and/or fees as part of its total provision for losses, a net write-off rate including principal, interest and/or fees is also presented.
  • For the period ending March 31, 2014, write-offs for certain installment loan products have been reclassified from Card Member receivables to Card Member loans.
  • Historically, net loss ratio as a % of charge volume and 90 days past billings as a % of receivables were presented. Effective March 31, 2014, as a result of system enhancements, 30 days past due as a % of total, Net write-off rate (principal only) and Net write-off rate (principal and fees) have been presented.

 
Impaired Card Member loans and receivables

The following table provides additional information with respect to the Company's impaired Card Member loans, which are not significant for GCS, and Card Member receivables, which are not significant for ICS and GCS, as of March 31, 2014 and December 31, 2013 or for the three months ended March 31, 2014 and 2013:

  As of March 31, 2014  For the Three Months Ended March 31, 2014
    Loans over                 
    90 Days     Loans &  Total    Average   
    Past Due  Non-  Receivables  Impaired  Unpaid    Balance of  Interest
   & Accruing  Accrual  Modified  Loans & Principal  Allowance  Impaired  Income
2014 (Millions)  Interest (a) Loans (b) as a TDR (c) Receivables  Balance (d) for TDRs (e) Loans  Recognized
Card Member Loans:                         
U.S. Card Services  $ 181 $ 220 $ 337 $ 738 $ 687 $ 80 $ 793 $ 16
International Card Services    62   2   ―   64   64   ―   63   4
Card Member Receivables:                         
U.S. Card Services    ―   ―   49   49   48   36   50   ―
Total  $ 243 $ 222 $ 386 $ 851 $ 799 $ 116 $ 906 $ 20
                          
  As of December 31, 2013  For the Three Months Ended March 31, 2013
    Loans over                 
    90 Days     Loans &  Total    Average   
    Past Due  Non-  Receivables  Impaired  Unpaid    Balance of  Interest
   & Accruing  Accrual  Modified  Loans & Principal  Allowance  Impaired  Income
2013 (Millions)  Interest (a) Loans (b) as a TDR (c) Receivables  Balance (d)for TDRs (e) Loans  Recognized
Card Member Loans:                         
U.S. Card Services  $ 170 $ 244 $ 373 $ 787 $ 731 $ 84 $ 1,105 $ 12
International Card Services    54   4   5   63   62   ―   70   4
Card Member Receivables:                         
U.S. Card Services    ―   ―   50   50   49   38   115   ―
Total  $ 224 $ 248 $ 428 $ 900 $ 842 $ 122 $ 1,290 $ 16

  • The Company's policy is generally to accrue interest through the date of write-off (i.e., at 180 days past due). The Company establishes reserves for interest that the Company believes will not be collected. Amounts presented exclude loans modified as a troubled debt restructuring (TDR).
  • Non-accrual loans not in modification programs include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest.
  • Total loans and receivables modified as a TDR includes $91 million and $92 million that are non-accrual and $27 million and $26 million that are past due 90 days and still accruing interest as of March 31, 2014 and December 31, 2013, respectively.
  • Unpaid principal balance consists of Card Member charges billed and excludes other amounts charged directly by the Company such as interest and fees.
  • Represents the reserve for losses for TDRs, which are evaluated individually for impairment. The Company records a reserve for losses for all impaired loans. Refer to Card Member Loans Evaluated Individually and Collectively for Impairment in Note 4 for further information regarding the reserve for losses on loans over 90 days past due and accruing interest and non-accrual loans, which are evaluated collectively for impairment.

 
Troubled debt restructurings

The following table provides additional information with respect to the U.S. Card Services (USCS) Card Member loans and receivables modified as TDRs during the three months ended March 31. The ICS and GCS Card Member loans and receivables modifications were not significant. For information on TDRs and the related accounting policies, refer to Note 4 on pages 74 – 76 of the Annual Report.

  Three Months Ended
  March 31, 2014
         Average
       Average Payment
  Number of Outstanding Interest Rate Term
  Accounts Balances(a)(b) Reduction Extension
  (in thousands)  ($ in millions) (% Points) (# of Months)
Troubled Debt Restructurings:         
Card Member Loans 12 $96 14 (c)
Card Member Receivables 4  47 (c) 12
Total 16 $143    
          
  Three Months Ended
  March 31, 2013
         Average
       Average Payment
  Number of Outstanding Interest Rate Term
  Accounts Balances(a)(b) Reduction Extension
  (in thousands)  ($ in millions) (% Points) (# of Months)
Troubled Debt Restructurings:         
Card Member Loans 23 $172 13 (c)
Card Member Receivables 8  104 (c) 12
Total 31 $276    

  • Represents the outstanding balance immediately prior to modification. For the three months ended March 31, 2014 and 2013 modifications reduced the aggregate principal balance by nil and $4 million, respectively.
  • The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables.
  • For Card Member loans, there have been no payment term extensions. The Company does not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest-bearing.

 
Troubled debt restructurings that subsequently defaulted

The following table provides information for the three months ended March 31, 2014 and 2013, with respect to the USCS Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A Card Member is considered to have been in default from a modification program after one and up to two consecutive missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables. The defaulted ICS Card Member loan and receivable modifications were not significant.

  2014 2013
      Aggregated     Aggregated
     Outstanding     Outstanding
   Number of  Balances  Number of  Balances
(Accounts in thousands, Dollars in millions)  Accounts Upon Default(a)  Accounts Upon Default(a)
Troubled Debt Restructurings That Subsequently Defaulted:            
Card Member Loans  2 $20  5 $48
Card Member Receivables  1  7  1  12
Total  3 $27  6 $60

  • The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables.