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Accounts Receivable and Loans (Tables) | 12 Months Ended
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Dec. 31, 2014
Table Text Block [Abstract] |
Card Member receivables segment detail | Accounts receivable by segment as of December 31, 2014 and 2013 consisted of:
(Millions) |  | 2014 |  | 2013
U.S. Card Services (a) |  | $ | 22,468 |  | $ | 21,842
International Card Services |  |  | 7,653 |  |  | 7,771
Global Commercial Services (b) |  |  | 14,583 |  |  | 14,391
Global Network & Merchant Services (c) |  |  | 147 |  |  | 159
Card Member receivables (d) |  |  | 44,851 |  |  | 44,163
Less: Reserve for losses |  |  | 465 |  |  | 386
Card Member receivables, net |  | $ | 44,386 |  | $ | 43,777
Other receivables, net (e) |  | $ | 2,614 |  | $ | 3,408
Includes $7.0 billion and $7.3 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2014 and 2013, respectively. Includes $636 million and $836 million due from airlines, of which Delta Air Lines (Delta) comprises $606 million and $628 million as of December 31, 2014 and 2013, respectively. Includes receivables primarily related to the Company’s International Currency Card portf olios. Includes approximately $13.3 billion and $13.8 billion of Card Member receivables outside the U.S. as of December 31, 2014 and 2013, respectively. Other receivables primarily represent amounts related to (i) certain merchants for billed discount revenue and (ii) GNS partner banks for items such as royalty and franchise fees. Additionally, for 2013, the balance also included purchased GNS joint venture receivables. Other receivables are presented net of reserves for losses of $61 million and $71 million as of December 31, 2014 and 2013, respectively.
Card Member loans segment detail | Loans by segment as of December 31, 2014 and 2013 consisted of:
(Millions) |  |  | 2014 |  |  | 2013
U.S. Card Services(a) |  | $ | 62,592 |  | $ | 58,395
International Card Services |  |  | 7,744 |  |  | 8,790
Global Commercial Services |  |  | 49 |  |  | 53
Card Member loans |  |  | 70,385 |  |  | 67,238
Less: Reserve for losses |  |  | 1,201 |  |  | 1,261
Card Member loans, net |  | $ | 69,184 |  | $ | 65,977
Other loans, net(b) |  | $ | 920 |  | $ | 608
Includes approximately $30.1 billion and $31.2 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of December 31, 2014 and 2013, respectively. Other loans primarily represent loans to merchants and a store card loan portfolio. Other loans are presented net of reserves for losses of $12 million and $13 million as of December 31, 2014 and 2013, respectively.
Aging of Card Member loans and receivables | The following table presents the aging of Card Member loans and receivables as of December 31, 2014 and 2013:
|  |  |  |  |  |  | 30-59 |  |  | 60-89 |  |  | 90+ |  |  |
|  |  |  |  |  |  | Days |  |  | Days |  |  | Days |  |  |
|  |  |  |  |  |  | Past |  |  | Past |  |  | Past |  |  |
2014 (Millions) |  |  | Current |  |  | Due |  |  | Due |  |  | Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 61,995 |  | $ | 179 |  | $ | 128 |  | $ | 290 |  | $ | 62,592
International Card Services |  |  | 7,621 |  |  | 39 |  |  | 27 |  |  | 57 |  |  | 7,744
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 22,096 |  | $ | 129 |  | $ | 72 |  | $ | 171 |  | $ | 22,468
International Card Services (a) |  |  | 7,557 |  |  | 29 |  |  | 20 |  |  | 47 |  |  | 7,653
Global Commercial Services |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 120 |  |  | 14,583
|  |  |  |  |  |  | 30-59 |  |  | 60-89 |  |  | 90+ |  |  |
|  |  |  |  |  |  | Days |  |  | Days |  |  | Days |  |  |
|  |  |  |  |  |  | Past |  |  | Past |  |  | Past |  |  |
2013 (Millions) |  |  | Current |  |  | Due |  |  | Due |  |  | Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 57,772 |  | $ | 183 |  | $ | 134 |  | $ | 306 |  | $ | 58,395
International Card Services |  |  | 8,664 |  |  | 43 |  |  | 28 |  |  | 55 |  |  | 8,790
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 21,488 |  | $ | 125 |  | $ | 69 |  | $ | 160 |  | $ | 21,842
International Card Services |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 83 |  |  | 7,771
Global Commercial Services |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 132 |  |  | 14,391
Beginning in the first quarter 2014, as a result of system enhancements, delinquency data is now available and presented on a prospective basis for the indicated aging categories. Comparable data for prior periods is not available. For risk management purposes, the Company has historically utilized 90 days past billing for the International Card Services (ICS) segment, as described below in (b). Delinquency data for periods other than 90 days past billing is not available due to system constraints. The refore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances. For Card Member receivables in GCS as of December 31, 2014 and ICS and GCS as of December 31, 2013, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member receivable balance is classified as 90 days past billing. These amoun ts are shown above as 90+ Days Past Due for presentation purposes.
Credit quality indicators for loans and receivables | The following table s present the key credit quality indicators as of or for the years ended December 31:
|  | 2014 |  | 2013 |
|  | Net Write-Off Rate |  |  |  | Net Write-Off Rate |  |  |
|  |  |  |  |  | 30 Days |  |  |  |  |  | 30 Days |
|  |  |  | Principal, |  | Past Due |  |  |  | Principal, |  | Past Due |
|  | Principal |  | Interest, & |  | as a % of |  | Principal |  | Interest, & |  | as a % of |
|  | Only | (a) | Fees | (a) | Total |  | Only | (a) | Fees | (a) | Total |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | 1.5 | % | 1.7 | % | 1.0 | % | 1.8 | % | 2.0 | % | 1.1 | %
International Card Services (b) |  | 2.0 | % | 2.4 | % | 1.6 | % | 1.9 | % | 2.3 | % | 1.4 | %
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | 1.6 | % | 1.8 | % | 1.7 | % | 1.7 | % | 1.9 | % | 1.6 | %
International Card Services (b) |  | 1.9 | % | 2.1 | % | 1.3 | % | (c) |  | (c) |  | (c) |
|  |  |  |  |  | 2014 |  | 2013 |
|  |  |  |  |  | Net Loss |  |  |  | Net Loss |  |  |
|  |  |  |  |  | Ratio as |  | 90 Days |  | Ratio as |  | 90 Days |
|  |  |  |  |  | a % of |  | Past Billing |  | a % of |  | Past Billing |
|  |  |  |  |  | Charge |  | as a % of |  | Charge |  | as a % of |
|  |  |  |  |  | Volume |  | Receivables |  | Volume |  | Receivables |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
International Card Services |  |  |  |  |  | (c) |  | (c) |  | 0.20 | % | 1.1 | %
Global Commercial Services |  |  |  |  |  | 0.09 | % | 0.8 | % | 0.08 | % | 0.9 | %
The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, b ecause the Company considers uncollectible interest and/or fees in estimating its reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented. Beginning in 2014, write-offs for certain installment loan products have been reclassified from Card Member receivables to Card Member loans. Pri or period write-offs have not been reclassified. Historically, net loss ratio as a % of charge volume and 90 days past billings as a % of receivables were presented. Beginning in the first quarter 2014, as a result of system enhancements, 30 days past du e as a % of total, n et write-off rate (principal only) and Net write-off rate (principal and fees) have been presented.
Impaired Card Member loans and receivables | The following table provide s additional information with respect to th e Company’s impaired Card Member loans, which are not significant for GCS, and Card Member receivables, which are not significant for ICS and GCS, as of or for the years ended December 31:
|  |  | As of December 31, 2014 |  | For the Year Ended December 31, 2014 |
|  |  | Loans over |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | 90 Days |  |  |  |  |  | Loans & |  |  | Total |  |  |  |  | Average |  |  |
|  |  | Past Due |  |  | Non- |  |  | Receivables |  |  | Impaired |  |  | Unpaid |  |  |  |  |  | Balance of |  | Interest |
|  | & Accruing |  |  | Accrual |  |  | Modified |  |  | Loans & |  |  | Principal |  |  | Allowance |  |  | Impaired |  | Income |
2014 (Millions) |  |  | Interest | (a) |  | Loans | (b) |  | as a TDR | (c) |  | Receivables |  |  | Balance | (d) |  | for TDRs | (e) |  | Loans |  | Recognized |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 161 |  | $ | 241 |  | $ | 286 |  | $ | 688 |  | $ | 646 |  | $ | 67 |  | $ | 750 | $ | 49 |
International Card Services |  |  | 57 |  |  | ― |  |  | ― |  |  | 57 |  |  | 56 |  |  | ― |  |  | 62 |  | 16 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  |  | ― |  |  | ― |  |  | 48 |  |  | 48 |  |  | 48 |  |  | 35 |  |  | 47 |  | ― |
Total |  | $ | 218 |  | $ | 241 |  | $ | 334 |  | $ | 793 |  | $ | 750 |  | $ | 102 |  | $ | 859 | $ | 65 |
|  |  | As of December 31, 2013 |  | For the Year Ended December 31, 2013 |
|  |  | Loans over |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | 90 Days |  |  |  |  |  | Loans & |  |  | Total |  |  |  |  | Average |  |  |
|  |  | Past Due |  |  | Non- |  |  | Receivables |  |  | Impaired |  |  | Unpaid |  |  |  |  |  | Balance of |  | Interest |
|  | & Accruing |  |  | Accrual |  |  | Modified |  |  | Loans & |  |  | Principal |  |  | Allowance |  |  | Impaired |  | Income |
2013 (Millions) |  |  | Interest | (a) |  | Loans | (b) |  | as a TDR | (c) |  | Receivables |  |  | Balance | (d) | for TDRs | (e) |  | Loans |  | Recognized |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services (f) |  | $ | 167 |  | $ | 294 |  | $ | 351 |  | $ | 812 |  | $ | 775 |  | $ | 78 |  | $ | 948 | $ | 46 |
International Card Services |  |  | 54 |  |  | 4 |  |  | 5 |  |  | 63 |  |  | 62 |  |  | ― |  |  | 67 |  | 16 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  |  | ― |  |  | ― |  |  | 50 |  |  | 50 |  |  | 49 |  |  | 38 |  |  | 81 |  | ― |
Total |  | $ | 221 |  | $ | 298 |  | $ | 406 |  | $ | 925 |  | $ | 886 |  | $ | 116 |  | $ | 1,096 | $ | 62 |
|  |  | As of December 31, 2012 |  | For the Year Ended December 31, 2012 |
|  |  | Loans over |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
|  |  | 90 Days |  |  |  |  |  | Loans & |  |  | Total |  |  |  |  | Average |  |  |
|  |  | Past Due |  |  | Non- |  |  | Receivables |  |  | Impaired |  |  | Unpaid |  |  |  |  |  | Balance of |  | Interest |
|  | & Accruing |  |  | Accrual |  |  | Modified |  |  | Loans & |  |  | Principal |  |  | Allowance |  |  | Impaired |  | Income |
2012 (Millions) |  |  | Interest | (a) |  | Loans | (b) |  | as a TDR | (c) |  | Receivables |  |  | Balance | (d) | for TDRs | (e) |  | Loans |  | Recognized |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  | $ | 73 |  | $ | 426 |  | $ | 627 |  | $ | 1,126 |  | $ | 1,073 |  | $ | 152 |  | $ | 1,221 | $ | 47 |
International Card Services |  |  | 59 |  |  | 5 |  |  | 6 |  |  | 70 |  |  | 69 |  |  | 1 |  |  | 75 |  | 16 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Card Services |  |  | ― |  |  | ― |  |  | 117 |  |  | 117 |  |  | 111 |  |  | 91 |  |  | 135 |  | ― |
Total |  | $ | 132 |  | $ | 431 |  | $ | 750 |  | $ | 1,313 |  | $ | 1,253 |  | $ | 244 |  | $ | 1,431 | $ | 63 |
The Company’s policy is generally to accrue interest through the date of write-off (i.e. 180 days past due). The Company establishes reserves for interest that the Company believes will not be collected. Amounts presented exclude loans modified as a TDR. Non-accrual loans not in modification programs include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest. Total loans and receivables modified as a TDR includes $34 million, $43 million and $320 million that are non-accrual and $26 million, $29 million and $6 million that are past due 90 days and still accruing interest as of December 31, 2014, 2013 and 2012, respectively. Unpaid principal balance consists of Card Member charges billed and excludes other amounts charged directly by the Company such as interest and fees. Represents the reserve for losses for TDRs, which are evaluated individually for impa irmen t. The Company records a reserve for losses for all impaired loans. Refer to Card Member Loans Evaluated Individually and Collectively for Impairment in Note 4 for further disclosures regarding the reserve for losses on loans over 90 days past due and accruing interest and non-accrual loans, which are evaluated collectively for impairment. For the year 2013, certain amounts and their related reserves have been reclassified between Non-Accrual Loans and Loans & Receivables Modified as TDR.
Troubled debt restructurings | The following table provides additional information with respect to the U.S. Card Services (USCS) Card Member loans and receivables modified as TDRs for the year s ended December 31. The ICS and GCS Card Member loans and receivables modifications were not significant
|  |  | Number of |  | Outstanding |  | Average Interest |  | Average Payment
|  |  | Accounts |  |  | Balances(a,b) |  | Rate Reduction |  | Term Extensions
2014 |  | (in thousands) |  |  | ($ in millions) |  | (% points) |  | (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |
| Card Member Loans |  | 46 |  | $ | 342 |  | 10 |  | (c)
| Card Member Receivables |  | 15 |  |  | 176 |  | (c) |  | 12
Total |  | 61 |  | $ | 518 |  |  |  |
|  |  | Number of |  | Outstanding |  | Average Interest |  | Average Payment
|  | Accounts |  |  | Balances(a,b) |  | Rate Reduction |  | Term Extensions
2013 |  | (in thousands) |  |  | ($ in millions) |  | (% points) |  | (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |
| Card Member Loans |  | 60 |  | $ | 448 |  | 10 |  | (c)
| Card Member Receivables |  | 20 |  |  | 247 |  | (c) |  | 12
Total |  | 80 |  | $ | 695 |  |  |  |
|  |  | Number of |  | Outstanding |  | Average Interest |  | Average Payment
|  | Accounts |  |  | Balances(a,b) |  | Rate Reduction |  | Term Extensions
2012 |  | (in thousands) |  |  | ($ in millions) |  | (% points) |  | (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |
| Card Member Loans |  | 106 |  | $ | 779 |  | 12 |  | (c)
| Card Member Receivables |  | 37 |  |  | 425 |  | (c) |  | 13
Total |  | 143 |  | $ | 1,204 |  |  |  |
Represents the outstanding balance immediately prior to modification. In certain m odifications, the principal balance was reduced in the aggregate amount of $4 million and $24 million for the years ended December 31, 2013 and 2012, respectively. Modifications did not reduce the aggregate principal balance for the year ended December 31, 2014. The outstanding balance includes principal, fees and accrued interest on Card M ember loans and principal and fees on Card Member receivables. For Card Member loans, there have been no payment term extensions. The Company does not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest be aring.
Troubled debt restructurings that subsequently defaulted | The following table provides information for the years ended December 31, 2014, 2013 and 2012, with respect to the USCS Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification. A Card Member is considered in default from a modification program after one and up to two consecutive missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables. The defaulted ICS Card Member loan and receivable modifications were not significant.
|  |  |  |  |  | Aggregated
|  |  |  |  | Outstanding
|  |  |  | Number of |  |  | Balances
2014 (Accounts in thousands, Dollars in millions) |  |  | Accounts |  | Upon Default(a)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |
| Card Member Loans |  |  | 10 |  | $ | 85
| Card Member Receivables |  |  | 3 |  |  | 44
Total |  |  | 13 |  | $ | 129
|  |  |  |  |  | Aggregated
|  |  |  |  | Outstanding
|  |  | Number of |  |  | Balances
2013 (Accounts in thousands, Dollars in millions) |  |  | Accounts |  | Upon Default(a)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |
| Card Member Loans |  |  | 18 |  | $ | 159
| Card Member Receivables |  |  | 3 |  |  | 38
Total |  |  | 21 |  | $ | 197
|  |  |  |  |  | Aggregated
|  |  |  |  | Outstanding
|  |  | Number of |  |  | Balances
2012 (Accounts in thousands, Dollars in millions) |  |  | Accounts |  | Upon Default(a)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |
| Card Member Loans |  |  | 23 |  | $ | 182
| Card Member Receivables |  |  | 1 |  |  | 37
Total |  |  | 24 |  | $ | 219
The outstanding balance includes principal, fees, and accrued interest on Card Member l oans and pri ncipal and fees on Card Member r eceivables.

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