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Loans and Accounts Receivable (Tables) | 9 Months Ended
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Sep. 30, 2016
Loans and Accounts Receivable (Tables) [Abstract] |
Card Member receivables segment detail | Card Member a ccounts receivable by segment and Other receivables as of September 30, 2016 and December 31, 2015 consisted of:
(Millions) |  | 2016 |  | 2015
U.S. Consumer Services (a) |  | $ | 10,101 |  | $ | 11,807
International Consumer and Network Services |  |  | 5,551 |  |  | 5,599
Global Commercial Services |  |  | 29,606 |  |  | 26,727
Card Member receivables (b) |  |  | 45,258 |  |  | 44,133
Less: Reserve for losses |  |  | 437 |  |  | 462
Card Member receivables, net |  | $ | 44,821 |  | $ | 43,671
Other receivables, net (c) |  | $ | 2,510 |  | $ | 3,024
Includes $5.5 b illion and $6.6 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of September 30, 2016 and December 31, 2015, respectively. Includes approximately $12.9 billion and $11.9 billion of Card Member receivables outside the United States as of September 30, 2016 and December 31, 2015, respectively. Other receivables primarily represent amounts related to (i) certain merchants for billed discount revenue, (i i) GNS partner banks for items such as royalty and franchise fees, and (iii) loyalty coalition partners for points issued, as well as program participation and servicing fees. Other receivables are presented net of r eserves for losses of $48 million and $43 mi llion as of September 30, 2016 and December 31, 2015, respectively.
Card Member loans segment detail | Card Member l oans by segment and Other loans as of September 30, 2016 and December 31, 2015, consisted of:
(Millions) |  |  | 2016 |  |  | 2015
U.S. Consumer Services(a) |  | $ | 44,857 |  | $ | 43,495
International Consumer and Network Services |  |  | 6,700 |  |  | 7,072
Global Commercial Services |  |  | 9,061 |  |  | 8,006
Card Member loans |  |  | 60,618 |  |  | 58,573
Less: Reserve for losses |  |  | 1,114 |  |  | 1,028
Card Member loans, net |  | $ | 59,504 |  | $ | 57,545
Other loans, net(b) |  | $ | 1,157 |  | $ | 1,254
Includes approximately $24.8 billion and $23.6 billion of gross Card Member loans available to settle obligations o f a consolidated variable interest entity (VIE) as of September 30, 2016 and December 31, 2015, respectively. Other loans primarily represent merchant financing loans. Other loans are presented net of reserves for losses of $30 million and $20 million as of September 30, 2016 and December 31, 2015, respectively.
Aging of Card Member loans and receivables | The following table presents the aging of Card Member loans and receivables as of September 30, 2016 and December 31, 2015:
2016 (Millions) |  |  | Current |  |  | 30-59 Days Past Due |  |  | 60-89 Days Past Due |  |  | 90+ Days Past Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 44,367 |  | $ | 149 |  | $ | 105 |  | $ | 236 |  | $ | 44,857
International Consumer and Network Services |  |  | 6,589 |  |  | 34 |  |  | 25 |  |  | 52 |  |  | 6,700
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  |  | 8,918 |  |  | 29 |  |  | 20 |  |  | 46 |  |  | 9,013
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 1 |  |  | 48
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 9,963 |  | $ | 51 |  | $ | 28 |  | $ | 59 |  | $ | 10,101
International Consumer and Network Services |  |  | 5,470 |  |  | 25 |  |  | 17 |  |  | 39 |  |  | 5,551
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  |  | 13,605 |  |  | 77 |  |  | 44 |  |  | 83 |  |  | 13,809
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 124 |  |  | 15,797
2015 (Millions) |  |  | Current |  |  | 30-59 Days Past Due |  |  | 60-89 Days Past Due |  |  | 90+ Days Past Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 43,063 |  | $ | 128 |  | $ | 94 |  | $ | 210 |  | $ | 43,495
International Consumer and Network Services |  |  | 6,961 |  |  | 34 |  |  | 25 |  |  | 52 |  |  | 7,072
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  |  | 7,867 |  |  | 26 |  |  | 18 |  |  | 40 |  |  | 7,951
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 1 |  |  | 55
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 11,646 |  | $ | 54 |  | $ | 32 |  | $ | 75 |  | $ | 11,807
International Consumer and Network Services |  |  | 5,515 |  |  | 24 |  |  | 18 |  |  | 42 |  |  | 5,599
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  |  | 12,734 |  |  | 69 |  |  | 45 |  |  | 102 |  |  | 12,950
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 124 |  |  | 13,777
For GCP Card Member loans and receivables in GCS, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 9 0 days past billing, the associated Card Member loan and receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. Delinquency data for periods other than 90 days past billing i s not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables | The following table s prese nt the key credit quality indicators as of or for the nine months ended September 30:
|  |  | 2016 |  | 2015 |
|  |  | Net Write-Off Rate |  |  |  | Net Write-Off Rate |  |  |
|  |  | Principal Only(a) |  | Principal, Interest & Fees(a) |  | 30+ Days Past Due as a % of Total |  | Principal Only(a) |  | Principal, Interest & Fees(a) |  | 30+ Days Past Due as a % of Total |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |
| U.S. Consumer Services |  | 1.5 | % | 1.8 | % | 1.1 | % | 1.4 | % | 1.6 | % | 1.0 | %
| International Consumer and Network Services |  | 2.0 | % | 2.5 | % | 1.7 | % | 2.0 | % | 2.4 | % | 1.6 | %
| Global Small Business Services |  | 1.4 | % | 1.7 | % | 1.1 | % | 1.3 | % | 1.5 | % | 1.0 | %
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
| U.S. Consumer Services |  | 1.4 | % | 1.6 | % | 1.4 | % | 1.6 | % | 1.8 | % | 1.6 | %
| International Consumer and Network Services |  | 2.1 | % | 2.3 | % | 1.5 | % | 2.1 | % | 2.3 | % | 1.6 | %
| Global Small Business Services |  | 1.6 | % | 1.8 | % | 1.5 | % | 1.9 | % | 2.2 | % | 1.6 | %
|  |  |  |  |  |  | 2016 |  | 2015 |
|  |  |  |  |  |  | Net Loss Ratio as a % of Charge Volume |  | 90+ Days Past Billing as a % of Receivables |  | Net Loss Ratio as a % of Charge Volume |  | 90+ Days Past Billing as a % of Receivables |
Card Member Receivables: |  |  |  |  |  |  |  |  |
| Global Corporate Payments | 0.09 | % | 0.8 | % | 0.09 | % | 0.7 | %
The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company considers uncollectible interest and/or fees in estimating its reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
Impaired Card Member loans and receivables | The following tables provide additional information with respect to the Company’s impaired Card Member loans and receivables. Impaired Card Member receivables are not significant for ICNS as of September 30, 2016 and December 31, 2015; therefore, the segment’s receivables are not included in the following tables.
|  |  | As of September 30, 2016
|  |  |  |  |  | Accounts Classified as a TDR(c) |  |  |  |  |  |  |
2016 (Millions) |  | Over 90 days Past Due & Accruing Interest(a) |  | Non-Accruals(b) | In Program(d) |  | Out of Program(e) |  | Total Impaired Balance |  | Unpaid Principal Balance |  | Allowance for TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 156 |  | $ | 133 |  | 168 |  | $ | 124 |  | $ | 581 |  | $ | 532 |  | $ | 50
International Consumer and Network Services |  |  | 52 |  |  | ― |  | ― |  |  | ― |  |  | 52 |  |  | 51 |  |  | ―
Global Commercial Services |  |  | 27 |  |  | 29 |  | 27 |  |  | 25 |  |  | 108 |  |  | 100 |  |  | 10
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  |  | ― |  |  | ― |  | 9 |  |  | 5 |  |  | 14 |  |  | 14 |  |  | 6
Global Commercial Services |  |  | ― |  |  | ― |  | 24 |  |  | 8 |  |  | 32 |  |  | 32 |  |  | 18
Total |  | $ | 235 |  | $ | 162 |  | 228 |  | $ | 162 |  | $ | 787 |  | $ | 729 |  | $ | 84
|  |  | As of December 31, 2015
|  |  |  |  | Accounts Classified as a TDR(c) |  |  |  |  |  |  |
2015 (Millions) |  | Over 90 days Past Due & Accruing Interest(a) |  | Non-Accruals(b) | In Program(d) |  | Out of Program(e) |  | Total Impaired Balance |  | Unpaid Principal Balance |  | Allowance for TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 140 |  | $ | 124 |  | 149 |  | $ | 89 |  | $ | 502 |  | $ | 463 |  | $ | 44
International Consumer and Network Services |  |  | 52 |  |  | ― |  | ― |  |  | ― |  |  | 52 |  |  | 51 |  |  | ―
Global Commercial Services |  |  | 24 |  |  | 26 |  | 23 |  |  | 18 |  |  | 91 |  |  | 85 |  |  | 9
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  |  | ― |  |  | ― |  | 11 |  |  | 3 |  |  | 14 |  |  | 14 |  |  | 8
Global Commercial Services |  |  | ― |  |  | ― |  | 16 |  |  | 3 |  |  | 19 |  |  | 19 |  |  | 12
Total |  | $ | 216 |  | $ | 150 |  | 199 |  | $ | 113 |  | $ | 678 |  | $ | 632 |  | $ | 73
The Company’s policy is generally to accrue inte rest through the date of write-off (typically 18 0 days past due). The Company establishes reserves for interest that it believes will not be collected. Amounts presented exclude Card Member loans classified as a TDR. Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest. Accounts classified as a TDR include $19 million and $20 million that are over 90 days past due and accruing interest and $14 million and $18 milli on that are non-accruals as of September 30, 2016 and December 31, 2015, respectively. In Program TDRs include Card Member accounts that are currently enrolled in a modification program. Out of Program TDRs include $123 million and $84 million of Card Member accounts that have successfully completed a modification program and $39 million and $29 million of Card M ember accounts that were not in compliance with the terms of the modification programs as of September 30, 2016 and December 31, 2015, respectively.
Interest income recognized and average balance of impaired Card Member loans and receivables | The following table provides information with respect to the Company’s average balances of, and inte rest income recognized from, impaired Card Member loans and the average balances of impaired Card Member receivables for the three and nine months ended September 30:
|  | Three Months Ended September 30, 2016 |  | Nine Months Ended September 30, 2016
(Millions) |  |  | Average Balance |  |  | Interest Income Recognized |  |  | Average Balance |  |  | Interest Income Recognized
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 587 |  | $ | 14 |  | $ | 555 |  | $ | 38
International Consumer and Network Services |  |  | 53 |  |  | 4 |  |  | 52 |  |  | 12
Global Commercial Services |  |  | 111 |  |  | 4 |  |  | 102 |  |  | 10
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  |  | 13 |  |  | ― |  |  | 13 |  |  | ―
Global Commercial Services |  |  | 29 |  |  | ― |  |  | 24 |  |  | ―
Total |  | $ | 793 |  | $ | 22 |  | $ | 746 |  | $ | 60
|  | Three Months Ended September 30, 2015 |  | Nine Months Ended September 30, 2015
(Millions) |  |  | Average Balance |  |  | Interest Income Recognized |  |  | Average Balance |  |  | Interest Income Recognized
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 585 |  | $ | 13 |  | $ | 580 |  | $ | 34
International Consumer and Network Services |  |  | 53 |  |  | 3 |  |  | 55 |  |  | 10
Global Commercial Services |  |  | 108 |  |  | 3 |  |  | 105 |  |  | 9
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  |  | 11 |  |  | ― |  |  | 14 |  |  | ―
Global Commercial Services |  |  | 17 |  |  | ― |  |  | 21 |  |  | ―
Total |  | $ | 774 |  | $ | 19 |  | $ | 775 |  | $ | 53
Troubled debt restructurings | The following table provides additional information with respect to the USCS and GCS Card Member loans and receivables modified as TDRs for the three and nine months ended September 30, 2016 and 2015. The ICNS Card Member loans and receivables modifications were not significant; therefore, this segment is not included in the following TDR disclosures.
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2016 |  | September 30, 2016
|  | Number of Accounts |  | Outstanding Balances (a) |  | Average Interest Rate Reduction |  | Average Payment Term Extension |  | Number of Accounts |  | Outstanding Balances (a) |  | Average Interest Rate Reduction |  | Average Payment Term Extension
|  | (in thousands) |  | ($ in millions) |  | (% Points) |  | (# of Months) |  | (in thousands) |  | ($ in millions) |  | (% Points) |  | (# of Months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  | 8 |  | $ | 56 |  | 9 |  | (b) |  | 23 |  | $ | 163 |  | 10 |  | (b)
Card Member Receivables |  | 2 |  |  | 29 |  | (c) |  | 19 |  | 7 |  |  | 94 |  | (c) |  | 17
Total |  | 10 |  | $ | 85 |  |  |  |  |  | 30 |  | $ | 257 |  |  |  |
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2015 |  | September 30, 2015
|  | Number of Accounts |  | Outstanding Balances (a) |  | Average Interest Rate Reduction |  | Average Payment Term Extension |  | Number of Accounts |  | Outstanding Balances (a) |  | Average Interest Rate Reduction |  | Average Payment Term Extension
|  | (in thousands) |  | ($ in millions) |  | (% Points) |  | (# of Months) |  | (in thousands) |  | ($ in millions) |  | (% Points) |  | (# of Months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  | 10 |  | $ | 69 |  | 9 |  | (b) |  | 31 |  | $ | 218 |  | 10 |  | (b)
Card Member Receivables |  | 3 |  |  | 37 |  | (c) |  | 12 |  | 9 |  |  | 111 |  | (c) |  | 12
Total |  | 13 |  | $ | 106 |  |  |  |  |  | 40 |  | $ | 329 |  |  |  |
Represents the outstanding balance im mediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. M odifications did not reduce the principal balance. For Card Member loans, there have been no payment term extensions. The Company does not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
Troubled debt restructurings that subsequently defaulted | The follo wing table provides information with respect to the USCS and GCS Card Member loans and receivables modified as TDRs that subsequently defaulted w ithin 12 months of modification, in the three and nine months ended September 30, 2016 and 2015. A Card Member is considered in default of a modification program after one and up to two consecutive missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loan s and receivables.
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2016 |  | September 30, 2016
|  |  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a) |  |  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a)
|  |  | (in thousands) |  | ($ in millions) |  |  | (in thousands) |  | ($ in millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  |  | 3 |  | $ | 12 |  |  | 5 |  | $ | 30
Card Member Receivables |  |  | 1 |  |  | 1 |  |  | 3 |  |  | 3
Total |  |  | 4 |  | $ | 13 |  |  | 8 |  | $ | 33
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2015 |  | September 30, 2015
|  |  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a) |  |  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a)
|  |  | (in thousands) |  | ($ in millions) |  |  | (in thousands) |  | ($ in millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  |  | 1 |  | $ | 14 |  |  | 6 |  | $ | 39
Card Member Receivables |  |  | 1 |  |  | 1 |  |  | 3 |  |  | 3
Total |  |  | 2 |  | $ | 15 |  |  | 9 |  | $ | 42
The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables.

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