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Loans and Accounts Receivable (Tables) | 12 Months Ended
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Dec. 31, 2016
Table Text Block [Abstract] |
Card Member receivables segment detail | Card Member accounts receivable by segment and Other receivables as of December 31, 2016 and 2015 consisted of:
(Millions) |  | 2016 |  | 2015
U.S. Consumer Services (a) |  | $ | 12,302 |  | $ | 11,807
International Consumer and Network Services |  |  | 5,966 |  |  | 5,599
Global Commercial Services |  |  | 29,040 |  |  | 26,727
Card Member receivables |  |  | 47,308 |  |  | 44,133
Less: Reserve for losses |  |  | 467 |  |  | 462
Card Member receivables, net |  | $ | 46,841 |  | $ | 43,671
Other receivables, net (b) |  | $ | 3,232 |  | $ | 3,024
Includes $8.9 billion and $6.6 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2016 and 2015, respectively. Other receivables primarily represent amounts related to (i) GNS partner banks for items such as royalty and franchise fees, (ii) certain merchants for billed discount revenue, and (iii) loyalty coalition partners for points issued, as well as program participation and servicing fees. Other receivables are presented net of reserves for losses of $45 million and $43 million as of December 31, 2016 and 2015, respectively.
Card Member loans segment detail | Card Member loans by segment and Other loans as of December 31, 2016 and 2015 c onsisted of:
(Millions) |  |  | 2016 |  |  | 2015
U.S. Consumer Services(a) |  | $ | 48,758 |  | $ | 43,495
International Consumer and Network Services |  |  | 6,971 |  |  | 7,072
Global Commercial Services |  |  | 9,536 |  |  | 8,006
Card Member loans |  |  | 65,265 |  |  | 58,573
Less: Reserve for losses |  |  | 1,223 |  |  | 1,028
Card Member loans, net |  | $ | 64,042 |  | $ | 57,545
Other loans, net(b) |  | $ | 1,419 |  | $ | 1,254
Includes approximately $26.1 billion and $23.6 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of December 31, 2016 and 2015, respectively. Other loans primarily represent commercial financing products. Other loans are presented net of reserves for losses of $42 million and $20 million as of December 31, 2016 and 2015, respectively.
Aging of Card Member loans and receivables | The following table presents the aging of Card Member loans and receivables as of December 31, 2016 and 2015:
2016 (Millions) |  |  | Current |  |  | 30-59 Days Past Due |  |  | 60-89 Days Past Due |  |  | 90+ Days Past Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 48,216 |  | $ | 156 |  | $ | 119 |  | $ | 267 |  | $ | 48,758
International Consumer and Network Services |  |  | 6,863 |  |  | 32 |  |  | 24 |  |  | 52 |  |  | 6,971
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Global Small Business Services |  |  | 9,378 |  |  | 34 |  |  | 23 |  |  | 49 |  |  | 9,484
| Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | ― |  |  | 52
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 12,158 |  | $ | 45 |  | $ | 30 |  | $ | 69 |  | $ | 12,302
International Consumer and Network Services |  |  | 5,888 |  |  | 22 |  |  | 15 |  |  | 41 |  |  | 5,966
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Global Small Business Services |  |  | 14,047 |  |  | 77 |  |  | 47 |  |  | 102 |  |  | 14,273
| Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 135 |  |  | 14,767
2015 (Millions) |  |  | Current |  |  | 30-59 Days Past Due |  |  | 60-89 Days Past Due |  |  | 90+ Days Past Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 43,063 |  | $ | 128 |  | $ | 94 |  | $ | 210 |  | $ | 43,495
International Consumer and Network Services |  |  | 6,961 |  |  | 34 |  |  | 25 |  |  | 52 |  |  | 7,072
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Global Small Business Services |  |  | 7,867 |  |  | 26 |  |  | 18 |  |  | 40 |  |  | 7,951
| Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 1 |  |  | 55
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 11,646 |  | $ | 54 |  | $ | 32 |  | $ | 75 |  | $ | 11,807
International Consumer and Network Services |  |  | 5,515 |  |  | 24 |  |  | 18 |  |  | 42 |  |  | 5,599
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
| Global Small Business Services |  |  | 12,734 |  |  | 69 |  |  | 45 |  |  | 102 |  |  | 12,950
| Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | 124 |  |  | 13,777
For G lobal C orporate P ayments (GCP) Card Member loans and receivables in GCS, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if the Company initiates collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan and receivable balance is classified as 90 days past billing. These amou nts are shown above as 90+ Days Past Due for presentation purposes. Delinquency data for periods other than 90 days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balan ces that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables | The following tables present the key credit quality indicators as of or for the years ended December 31:
|  | 2016 |  | 2015 |
|  | Net Write-Off Rate |  |  |  | Net Write-Off Rate |  |  |
|  | Principal Only | (a) | Principal, Interest, & Fees | (a) | 30+Days Past Due as a % of Total |  | Principal Only | (a) | Principal, Interest, & Fees | (a) | 30+Days Past Due as a % of Total |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | 1.5 | % | 1.8 | % | 1.1 | % | 1.4 | % | 1.6 | % | 1.0 | %
International Consumer and Network Services |  | 2.0 | % | 2.5 | % | 1.6 | % | 1.9 | % | 2.4 | % | 1.6 | %
Global Small Business Services |  | 1.4 | % | 1.7 | % | 1.1 | % | 1.3 | % | 1.5 | % | 1.1 | %
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | 1.4 | % | 1.6 | % | 1.2 | % | 1.6 | % | 1.8 | % | 1.4 | %
International Consumer and Network Services |  | 2.0 | % | 2.2 | % | 1.3 | % | 2.1 | % | 2.3 | % | 1.5 | %
Global Small Business Services |  | 1.5 | % | 1.7 | % | 1.6 | % | 1.8 | % | 2.1 | % | 1.7 | %
|  |  |  |  |  | 2016 |  | 2015 |
|  |  |  |  |  | Net Loss Ratio as a % of Charge Volume |  | 90+Days Past Billing as a % of Receivables |  | Net Loss Ratio as a % of Charge Volume |  | 90+ Days Past Billing as a % of Receivables |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
Global Corporate Payments |  |  |  |  |  | 0.09 | % | 0.9 | % | 0.09 | % | 0.9 | %
The Company presents a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because the Company considers uncollectible interest and/or fees in estimating its reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented. The year ended December 31, 2015, reflects the impact of a change in the timing of charge-offs for Card Member loans and receivables in certain m odification programs from 180 days past due to 120 days past due, which was fully recognized during the three months ended March 31, 2015.
Impaired Card Member loans and receivables | The following tables provide additional information with respect to the Company’s impaired Card Member loans and receivables. Impaired Card Member receivables are not significant f or ICNS as of December 31, 2016, 2015 and 201 4; therefore, th is segment’s receivables are not included in the following tables.
|  | As of December 31, 2016
|  |  |  |  |  |  | Accounts Classified as a TDR (c) |  |  |  |  |  |  |  |  |  |
(Millions) |  | Over 90 days Past Due & Accruing Interest | (a) | Non-Accruals | (b) | In Program | (d) |  | Out of Program | (e) |  | Total Impaired Balance |  | Unpaid Principal Balance |  | Allowance for TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 178 |  | $ | 139 |  | $ | 165 |  |  | $ | 129 |  |  | $ | 611 |  | $ | 558 |  | $ | 51
International Consumer and Network Services |  |  | 52 |  |  | ― |  |  | ― |  |  |  | ― |  |  |  | 52 |  |  | 51 |  |  | ―
Global Commercial Services |  |  | 30 |  |  | 30 |  |  | 26 |  |  |  | 26 |  |  |  | 112 |  |  | 103 |  |  | 9
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  |  | ― |  |  | ― |  |  | 11 |  |  |  | 6 |  |  |  | 17 |  |  | 17 |  |  | 7
Global Commercial Services |  |  | ― |  |  | ― |  |  | 28 |  |  |  | 10 |  |  |  | 38 |  |  | 38 |  |  | 21
Total |  | $ | 260 |  | $ | 169 |  | $ | 230 |  |  | $ | 171 |  |  | $ | 830 |  | $ | 767 |  | $ | 88
|  | As of December 31, 2015
|  |  |  |  |  |  | Accounts Classified as a TDR (c) |  |  |  |  |  |  |  |  |  |
(Millions) |  | Over 90 days Past Due & Accruing Interest | (a) | Non-Accruals | (b) | In Program | (d) |  | Out of Program | (e) |  | Total Impaired Balance |  | Unpaid Principal Balance |  | Allowance for TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 140 |  | $ | 124 |  | $ | 149 |  |  | $ | 89 |  |  | $ | 502 |  | $ | 463 |  | $ | 44
International Consumer and Network Services |  |  | 52 |  |  | ― |  |  | ― |  |  |  | ― |  |  |  | 52 |  |  | 51 |  |  | ―
Global Commercial Services |  |  | 24 |  |  | 26 |  |  | 23 |  |  |  | 18 |  |  |  | 91 |  |  | 85 |  |  | 9
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  |  | ― |  |  | ― |  |  | 11 |  |  |  | 3 |  |  |  | 14 |  |  | 14 |  |  | 8
Global Commercial Services |  |  | ― |  |  | ― |  |  | 16 |  |  |  | 3 |  |  |  | 19 |  |  | 19 |  |  | 12
Total |  | $ | 216 |  | $ | 150 |  | $ | 199 |  |  | $ | 113 |  |  | $ | 678 |  | $ | 632 |  | $ | 73
|  | As of December 31, 2014 |  |  |
(Millions) |  | Over 90 days Past Due & Accruing Interest | (a) | Non-Accruals | (b) | In Program TDRs | (c)(d) |  | Total Impaired Balance |  |  | Unpaid Principal Balance |  | Allowance for TDRs |  |  |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  | $ | 137 |  | $ | 204 |  | $ | 245 |  |  | $ | 586 |  |  | $ | 551 |  | $ | 57 |  |  |
International Consumer and Network Services |  |  | 57 |  |  | ― |  |  | ― |  |  |  | 57 |  |  |  | 56 |  |  | ― |  |  |
Global Commercial Services |  |  | 24 |  |  | 37 |  |  | 41 |  |  |  | 102 |  |  |  | 95 |  |  | 10 |  |  |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
U.S. Consumer Services |  |  | ― |  |  | ― |  |  | 17 |  |  |  | 17 |  |  |  | 17 |  |  | 13 |  |  |
Global Commercial Services |  |  | ― |  |  | ― |  |  | 31 |  |  |  | 31 |  |  |  | 31 |  |  | 22 |  |  |
Total |  | $ | 218 |  | $ | 241 |  | $ | 334 |  |  | $ | 793 |  |  | $ | 750 |  | $ | 102 |  |  |
The Company’s policy is generally to accrue interest through the date of write-off (typically 180 days past due). The Company establishes reserves for interest that it believes will not be collected. Amounts presented exclude Card Member loans classified as a TDR. Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection agencies for which the Company has ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR. Accounts classified as a TDR include $20 million, $20 million and $26 million that are over 90 days past d ue and accruing interest and $11 million, $18 million and $34 million that are non-accrual s as of December 31, 2016, 2015 and 2014, respectively. In Program TDRs include Card Member accounts that are currently enrolled in a modification program. Out of Program TDRs include $132 million and $84 million of Card Member accounts that have successfully complete d a modification program and $39 million an d $29 million of Card Member accounts that were not in compliance with the terms of the modification programs as of December 31, 2016 and 2015, respectively.
Interest income recognized and average balance of impaired Card Member loans and receivables | The following table provides information with respect to the Company’s average balances of, and interest income recognized from, impaired Card Member loans and the average balances of impaired Card Member receivables for the years ended December 31:
2016 (Millions) |  |  | Average Balance |  | Interest Income Recognized
Card Member Loans: |  |  |  |  |  |
U.S. Consumer Services |  | $ | 559 |  | $ | 53
International Consumer and Network Services |  |  | 53 |  |  | 15
Global Commercial Services |  |  | 103 |  |  | 13
Card Member Receivables: |  |  |  |  |  |
U.S. Consumer Services |  |  | 14 |  |  | ―
Global Commercial Services |  |  | 28 |  |  | ―
Total |  | $ | 757 |  | $ | 81
|  |  |  |  | Interest Income
2015 (Millions) |  |  | Average Balance |  | Recognized
Card Member Loans: |  |  |  |  |  |
U.S. Consumer Services |  | $ | 569 |  | $ | 48
International Consumer and Network Services |  |  | 54 |  |  | 14
Global Commercial Services |  |  | 104 |  |  | 11
Card Member Receivables: |  |  |  |  |  |
U.S. Consumer Services |  |  | 13 |  |  | ―
Global Commercial Services |  |  | 20 |  |  | ―
Total |  | $ | 760 |  | $ | 73
|  |  |  |  | Interest Income
2014 (Millions) |  |  | Average Balance |  | Recognized
Card Member Loans: |  |  |  |  |  |
U.S. Consumer Services |  | $ | 633 |  | $ | 39
International Consumer and Network Services |  |  | 62 |  |  | 16
Global Commercial Services |  |  | 117 |  |  | 10
Card Member Receivables: |  |  |  |  |  |
U.S. Consumer Services |  |  | 19 |  |  | ―
Global Commercial Services |  |  | 28 |  |  | ―
Total |  | $ | 859 |  | $ | 65
Troubled debt restructurings | The following table provides additional inform ation with respect to the USCS and GCS Card Member loans and receivables modified as TDRs for the years ended December 31, 2016, 2015 and 2014. The IC N S Card Member loans and receivables modifications were not significant; therefore, this segment is not included in the following TDR disclosures.
2016 |  | Number of Accounts (in thousands) |  |  | Outstanding Balances ($ in millions) (a) |  | Average Interest Rate Reduction (% points) |  | Average Payment Term Extensions (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |
| Card Member Loans |  | 31 |  | $ | 220 |  | 9 |  | (b)
| Card Member Receivables |  | 9 |  |  | 123 |  | (c) |  | 18
Total |  | 40 |  | $ | 343 |  |  |  |
2015 |  | Number of Accounts (in thousands) |  |  | Outstanding Balances ($ in millions) (a) |  | Average Interest Rate Reduction (% points) |  | Average Payment Term Extensions (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |
| Card Member Loans |  | 40 |  | $ | 285 |  | 9 |  | (b)
| Card Member Receivables |  | 12 |  |  | 147 |  | (c) |  | 12
Total |  | 52 |  | $ | 432 |  |  |  |
2014 |  | Number of Accounts (in thousands) |  |  | Outstanding Balances ($ in millions) (a) |  | Average Interest Rate Reduction (% points) |  | Average Payment Term Extensions (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |
| Card Member Loans |  | 46 |  | $ | 342 |  | 10 |  | (b)
| Card Member Receivables |  | 15 |  |  | 176 |  | (c) |  | 12
Total |  | 61 |  | $ | 518 |  |  |  |
Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. Modifications did not reduce the principle balance. For Card Member loans, there have been no payment term extensions. The Company does not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
Troubled debt restructurings that subsequently defaulted | The following table provides information with respect to the USCS and GCS Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification for the years ended December 31, 2016, 2015 and 2014. A Card Member is considered in default of a modification program after one and up to two consecutive missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of defa ult is factored into the reserves for Card Member loans and receivables.
|  |  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a)
2016 |  |  | (thousands) |  | (millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |
| Card Member Loans |  |  | 7 |  | $ | 41
| Card Member Receivables |  |  | 3 |  |  | 4
Total |  |  | 10 |  | $ | 45
|  |  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a)
2015 |  |  | (thousands) |  | (millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |
| Card Member Loans |  |  | 8 |  | $ | 52
| Card Member Receivables |  |  | 3 |  |  | 5
Total |  |  | 11 |  | $ | 57
|  |  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a)
2014(b) |  |  | (thousands) |  | (millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |
| Card Member Loans |  |  | 8 |  | $ | 52
| Card Member Receivables |  |  | 3 |  |  | 12
Total |  |  | 11 |  | $ | 64
The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables. The number of accounts and outstanding balances upon default have been revised to reflect the exclusion of written off accounts, which are not material.

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