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Loans and Accounts Receivable (Tables) | 9 Months Ended
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Sep. 30, 2018
Loans and Accounts Receivable (Tables) [Abstract] |
Card Member loans segment detail | Card Member loans by segment and Other loans as of September 30, 2018 and December 31, 2017 consisted of:
(Millions) |  |  | 2018 |  |  | 2017
Global Consumer Services Group(a) |  | $ | 65,400 |  | $ | 62,319
Global Commercial Services |  |  | 12,203 |  |  | 11,080
Card Member loans |  |  | 77,603 |  |  | 73,399
Less: Reserve for losses |  |  | 1,937 |  |  | 1,706
Card Member loans, net |  | $ | 75,666 |  | $ | 71,693
Other loans, net(b) |  | $ | 3,431 |  | $ | 2,607
Includes approximately $23.7 billion and $25.7 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of September 30, 2018 and December 31, 2017, respectively. The balance as of September 30, 2018 also includes loans related to the acquired Hilton portfolio (refer to Note 2). Other loans primarily represent consumer and commercial non-card financing products. Other loans are presented net of reserves for losses of $111 million and $80 million as of September 30, 2018 and December 31, 2017, respectively.
Card Member receivables segment detail | Card Member accounts receivable by segment and Other receivables as of September 30, 2018 and December 31, 2017 consisted of:
(Millions) |  | 2018 |  | 2017
Global Consumer Services Group (a) |  | $ | 18,916 |  | $ | 20,946
Global Commercial Services |  |  | 36,600 |  |  | 33,101
Card Member receivables |  |  | 55,516 |  |  | 54,047
Less: Reserve for losses |  |  | 544 |  |  | 521
Card Member receivables, net |  | $ | 54,972 |  | $ | 53,526
Other receivables, net (b) |  | $ | 3,160 |  | $ | 3,209
Includes $7.7 billion and $8.9 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of September 30, 2018 and December 31, 2017, respectively. Other receivables primarily r epresent amounts related to (i) GNS partner s for items such as royalty and franchise fees, (ii) tax-related receivables, (iii) certain merchants for billed discount revenue, and (iv) loyalty coalition partners for points issued, as well as program participation and servicing fees. O ther receivables are presented net of r eserves for losses of $29 million and $31 million as of September 30, 2018 and December 31, 2017, respectively.
Aging of Card Member loans and receivables | The following table presents the aging of Card Member loans and receivables as of September 30, 2018 and December 31, 2017:
2018 (Millions) |  |  | Current |  |  | 30-59 Days Past Due |  |  | 60-89 Days Past Due |  |  | 90+ Days Past Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 64,490 |  | $ | 271 |  | $ | 197 |  | $ | 442 |  | $ | 65,400
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  |  | 12,018 |  |  | 46 |  |  | 30 |  |  | 63 |  |  | 12,157
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | ― |  |  | 46
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  |  | 18,681 |  |  | 79 |  |  | 48 |  |  | 108 |  |  | 18,916
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  | $ | 16,671 |  | $ | 90 |  | $ | 49 |  | $ | 103 |  | $ | 16,913
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  | $ | 153 |  | $ | 19,687
2017 (Millions) |  |  | Current |  |  | 30-59 Days Past Due |  |  | 60-89 Days Past Due |  |  | 90+ Days Past Due |  |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 61,491 |  | $ | 238 |  | $ | 190 |  | $ | 400 |  | $ | 62,319
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  |  | 10,892 |  |  | 43 |  |  | 31 |  |  | 59 |  |  | 11,025
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  |  | ― |  |  | 55
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  |  | 20,696 |  |  | 82 |  |  | 54 |  |  | 114 |  |  | 20,946
Global Commercial Services |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  | $ | 15,868 |  | $ | 91 |  | $ | 54 |  | $ | 106 |  | $ | 16,119
Global Corporate Payments(a) |  |  | (b) |  |  | (b) |  |  | (b) |  | $ | 148 |  | $ | 16,982
For Global Corporate Payments (GCP) Card Member loans and receivables in GCS, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement d ate. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days pas t billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b). Delinquency data for periods other than 90 days past billin g is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables | The following tables present the key credit quality indicators as of or for the nine months ended September 30:
|  |  | 2018 |  | 2017 |
|  |  | Net Write-Off Rate |  |  |  | Net Write-Off Rate |  |  |
|  |  | Principal Only(a) |  | Principal, Interest & Fees(a) |  | 30+ Days Past Due as a % of Total |  | Principal Only(a) |  | Principal, Interest & Fees(a) |  | 30+ Days Past Due as a % of Total |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |
| Global Consumer Services Group |  | 2.1 | % | 2.5 | % | 1.4 | % | 1.8 | % | 2.1 | % | 1.3 | %
| Global Small Business Services |  | 1.7 | % | 2.0 | % | 1.1 | % | 1.6 | % | 1.9 | % | 1.1 | %
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |
| Global Consumer Services Group |  | 1.7 | % | 1.8 | % | 1.2 | % | 1.6 | % | 1.7 | % | 1.3 | %
| Global Small Business Services |  | 1.8 | % | 2.1 | % | 1.4 | % | 1.6 | % | 1.8 | % | 1.4 | %
|  |  |  |  |  |  | 2018 |  | 2017 |
|  |  |  |  |  |  | Net Loss Ratio as a % of Charge Volume |  | 90+ Days Past Billing as a % of Receivables |  | Net Loss Ratio as a % of Charge Volume |  | 90+ Days Past Billing as a % of Receivables |
Card Member Receivables: |  |  |  |  |  |  |  |  |
| Global Corporate Payments | 0.11 | % | 0.8 | % | 0.10 | % | 0.9 | %
We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible intere st and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented.
Impaired Card Member loans and receivables | The following tables provide additional informati on with respect to our impaired Card Member loans and receivables as of September 30, 2018 and December 31, 2017:
|  |  | As of September 30, 2018
|  |  |  |  |  |  | Accounts Classified as a TDR(c) |  |  |  |  |  |  |
2018 (Millions) |  | Over 90 days Past Due & Accruing Interest(a) |  | Non-Accruals(b) |  | In Program(d) |  | Out of Program(e) |  | Total Impaired Balance |  | Unpaid Principal Balance |  | Allowance for TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group(f) |  | $ | 304 |  | $ | 205 |  | $ | 279 |  | $ | 122 |  | $ | 910 |  | $ | 823 |  | $ | 69
Global Commercial Services |  |  | 37 |  |  | 36 |  |  | 53 |  |  | 26 |  |  | 152 |  |  | 142 |  |  | 11
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  |  | ― |  |  | ― |  |  | 26 |  |  | 11 |  |  | 37 |  |  | 36 |  |  | 2
Global Commercial Services |  |  | ― |  |  | ― |  |  | 56 |  |  | 23 |  |  | 79 |  |  | 78 |  |  | 3
Total |  | $ | 341 |  | $ | 241 |  | $ | 414 |  | $ | 182 |  | $ | 1,178 |  | $ | 1,079 |  | $ | 85
|  |  | As of December 31, 2017
|  |  |  |  |  | Accounts Classified as a TDR(c) |  |  |  |  |  |  |
2017 (Millions) |  | Over 90 days Past Due & Accruing Interest(a) |  | Non-Accruals(b) |  | In Program(d) |  | Out of Program(e) |  | Total Impaired Balance |  | Unpaid Principal Balance |  | Allowance for TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group(f) |  | $ | 289 |  | $ | 168 |  | $ | 178 |  | $ | 131 |  | $ | 766 |  | $ | 694 |  | $ | 49
Global Commercial Services |  |  | 38 |  |  | 31 |  |  | 31 |  |  | 27 |  |  | 127 |  |  | 118 |  |  | 8
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  |  | ― |  |  | ― |  |  | 15 |  |  | 9 |  |  | 24 |  |  | 24 |  |  | 1
Global Commercial Services |  |  | ― |  |  | ― |  |  | 37 |  |  | 19 |  |  | 56 |  |  | 56 |  |  | 2
Total |  | $ | 327 |  | $ | 199 |  | $ | 261 |  | $ | 186 |  | $ | 973 |  | $ | 892 |  | $ | 60
Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude Card Member loans classified as a TDR. Non-accrual loans not in modification programs primarily include certain Card Member loans placed with outside collection ag encies for which we have ceased accruing interest. Amounts presented exclude Card Member loans classified as a TDR. Accounts classified as a T DR include $17 million and $15 million that are over 90 days past due and accruing interest and $5 million that are non-accruals as of both September 30, 2018 and December 31, 2017. In Program TDRs include Card Member accounts that are currently enrolled in a modification program. Out of Program TDRs include $138 million and $141 million of Card Member accounts that have successfully completed a modification progr am and $44 million and $45 million of Card Membe r accounts that were not in compliance with the terms of the modification programs as of September 30, 2018 and December 31, 2017, respectively. GCSG includes balances outside the U.S. of $65 million and $56 million that are over 90 days and accruing interest and $64 million and $55 millio n in unpaid principal as of September 30, 2018 and December 31, 2017, respectively.
Interest income recognized and average balance of impaired Card Member loans and receivables | The following table provides information with respect to our average balances and in terest income recognized from i mpaired Card Member loans and the average balances of impaired Card Member receivables:
|  | Three Months Ended September 30, 2018 |  | Nine Months Ended September 30, 2018
(Millions) |  |  | Average Balance |  |  | Interest Income Recognized |  |  | Average Balance |  |  | Interest Income Recognized
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 882 |  | $ | 27 |  | $ | 841 |  | $ | 79
Global Commercial Services |  |  | 153 |  |  | 5 |  |  | 144 |  |  | 16
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  |  | 35 |  |  | ― |  |  | 31 |  |  | ―
Global Commercial Services |  |  | 77 |  |  | ― |  |  | 70 |  |  | ―
Total |  | $ | 1,147 |  | $ | 32 |  | $ | 1,086 |  | $ | 95
|  | Three Months Ended September 30, 2017 |  | Nine Months Ended September 30, 2017
(Millions) |  |  | Average Balance |  |  | Interest Income Recognized |  |  | Average Balance |  |  | Interest Income Recognized
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 695 |  | $ | 21 |  | $ | 682 |  | $ | 61
Global Commercial Services |  |  | 122 |  |  | 5 |  |  | 119 |  |  | 13
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  |  | 20 |  |  | ― |  |  | 19 |  |  | ―
Global Commercial Services |  |  | 44 |  |  | ― |  |  | 42 |  |  | ―
Total |  | $ | 881 |  | $ | 26 |  | $ | 862 |  | $ | 74
Troubled debt restructurings | The following table provides additional information with respect to Card Member loans and receivables mo dified as TDRs for the three and nine months ended September 30, 2018 and 2017.
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2018 |  | September 30, 2018
|  | Number of Accounts (in thousands) |  | Outstanding Balances ($ in millions)(a) |  | Average Interest Rate Reduction (% Points) |  | Average Payment Term Extension (# of Months) |  | Number of Accounts (in thousands) |  | Outstanding Balances($ in millions)(a) |  | Average Interest Rate Reduction (% Points) |  | Average Payment Term Extension (# of Months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  | 13 |  | $ | 98 |  | 12 |  | (b) |  | 36 |  | $ | 267 |  | 12 |  | (b)
Card Member Receivables |  | 1 |  |  | 24 |  | (c) |  | 27 |  | 4 |  |  | 78 |  | (c) |  | 28
Total |  | 14 |  | $ | 122 |  |  |  |  |  | 40 |  | $ | 345 |  |  |  |
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2017 |  | September 30, 2017
|  | Number of Accounts (in thousands) |  | Outstanding Balances ($ in millions)(a) |  | Average Interest Rate Reduction (% Points) |  | Average Payment Term Extension (# of Months) |  | Number of Accounts (in thousands) |  | Outstanding Balances($ in millions)(a) |  | Average Interest Rate Reduction (% Points) |  | Average Payment Term Extension (# of Months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  | 8 |  | $ | 57 |  | 9 |  | (b) |  | 23 |  | $ | 160 |  | 10 |  | (b)
Card Member Receivables |  | 1 |  |  | 18 |  | (c) |  | 31 |  | 4 |  |  | 64 |  | (c) |  | 27
Total |  | 9 |  | $ | 75 |  |  |  |  |  | 27 |  | $ | 224 |  |  |  |
Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on Card Member loans and principal and fees on Card Member receivables. Modifications did not reduce the principal balance. For Card Member loans, there have been no payment term extensions. We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.
Troubled debt restructurings that subsequently defaulted | The followin g table provides info rmation with respect to Card Member loans and receivables modified as TDRs that subsequently defaulted within 12 months o f modification. A Card Member is considered in default of a modification program after one and up to two missed payments, depending on the terms of the modification program. For all Card Members that defaulted from a modification program, the probability of default is factored into the reserves for Card Member loans and receivables.
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2018 |  | September 30, 2018
|  |  | Number of Accounts(in thousands) |  | Aggregated Outstanding Balances Upon Default ($ in millions)(a) |  |  | Number of Accounts (in thousands) |  | Aggregated Outstanding Balances Upon Default($ in millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  |  | 2 |  | $ | 13 |  |  | 5 |  | $ | 30
Card Member Receivables |  |  | 1 |  |  | 2 |  |  | 3 |  |  | 7
Total |  |  | 3 |  | $ | 15 |  |  | 8 |  | $ | 37
|  | Three Months Ended |  | Nine Months Ended
|  | September 30, 2017 |  | September 30, 2017
|  |  | Number of Accounts(in thousands) |  | Aggregated Outstanding Balances Upon Default ($ in millions)(a) |  |  | Number of Accounts (in thousands) |  | Aggregated Outstanding Balances Upon Default($ in millions)(a)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  |  | 2 |  | $ | 9 |  |  | 5 |  | $ | 30
Card Member Receivables |  |  | 1 |  |  | 2 |  |  | 3 |  |  | 4
Total |  |  | 3 |  | $ | 11 |  |  | 8 |  | $ | 34
The outstanding balances upon default include principal, fees and accrued interest on Card Member loans, and principal and fees on Card Member receivables.

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- Definition Tabular disclosure of financing receivables by credit quality indicator. The credit quality indicator is a statistic about the credit quality of financing receivables. Examples include, but not limited to, consumer credit risk scores, credit-rating-agency ratings, an entity's internal credit risk grades, loan-to-value ratios, collateral, collection experience and other internal metrics. + References Reference 1: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 55 -Paragraph 19 -URI http://asc.fasb.org/extlink&oid=82894031&loc=SL6953803-111525 Reference 2: http://www.xbrl.org/2003/role/presentationRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 50 -Paragraph 29 -URI http://asc.fasb.org/extlink&oid=84173941&loc=SL6953659-111524 + Details
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