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Loans and Card Member Receivables (Tables) | 12 Months Ended
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Dec. 31, 2020
Receivables [Abstract] |
Receivables segment detail | Card Member loans by segment and Other loans as of December 31, 2020 and 2019 consisted of:
(Millions) |  | 2020 |  | 2019
Global Consumer Services Group(a) |  | $ | 60,084 |  |  | $ | 73,266 |
Global Commercial Services |  | 13,289 |  |  | 14,115 |
Card Member loans |  | 73,373 |  |  | 87,381 |
Less: Reserve for credit losses |  | 5,344 |  |  | 2,383 |
Card Member loans, net |  | $ | 68,029 |  |  | $ | 84,998 |
Other loans, net(b) |  | $ | 2,614 |  |  | $ | 4,626 |
(a)Includes approximately $25.9 billion and $32.2 billion of gross Card Member loans available to settle obligations of a consolidated VIE as of December 31, 2020 and 2019, respectively. (b)Other loans represent consumer and commercial non-card financing products, and Small Business Administration Paycheck Protection Program (PPP) loans. There were $0.6 billion of gross PPP loans outstanding as of December 31, 2020. Other loans are presented net of reserves for credit losses of $238 million and $152 million as of December 31, 2020 and 2019, respectively. Card Member receivables by segment as of December 31, 2020 and 2019 consisted of:
(Millions) |  | 2020 |  | 2019
Global Consumer Services Group (a) |  | $ | 18,685 |  |  | $ | 22,844 |
Global Commercial Services (b) |  | 25,016 |  |  | 34,569 |
Card Member receivables |  | 43,701 |  |  | 57,413 |
Less: Reserve for credit losses |  | 267 |  |  | 619 |
Card Member receivables, net |  | $ | 43,434 |  |  | $ | 56,794 |
(a)Includes nil and $8.3 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2020 and 2019, respectively. (b)Includes $4.3 billion and nil of gross Card Member receivables available to settle obligations of a consolidated VIE as of December 31, 2020 and 2019, respectively.
Aging of receivables | The following table presents the aging of Card Member loans and receivables as of December 31, 2020 and 2019:
2020 (millions) |  | Current |  | 30-59 Days Past Due |  | 60-89 Days Past Due |  | 90+ Days Past Due |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 59,442 |  |  | $ | 177 |  |  | $ | 148 |  |  | $ | 317 |  |  | $ | 60,084 |
Global Commercial Services |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  | 13,132 |  |  | 27 |  |  | 20 |  |  | 47 |  |  | 13,226 |
Global Corporate Payments(a) |  | (b) |  | (b) |  | (b) |  | — |  |  | 63 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | 18,570 |  |  | 33 |  |  | 26 |  |  | 56 |  |  | 18,685 |
Global Commercial Services |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  | $ | 14,023 |  |  | $ | 37 |  |  | $ | 21 |  |  | $ | 38 |  |  | $ | 14,119 |
Global Corporate Payments(a) |  | (b) |  | (b) |  | (b) |  | $ | 60 |  |  | $ | 10,897 |
2019 (millions) |  | Current |  | 30-59 Days Past Due |  | 60-89 Days Past Due |  | 90+ Days Past Due |  | Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 72,101 |  |  | $ | 322 |  |  | $ | 253 |  |  | $ | 590 |  |  | $ | 73,266 |
Global Commercial Services |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  | 13,898 |  |  | 56 |  |  | 40 |  |  | 85 |  |  | 14,079 |
Global Corporate Payments(a) |  | (b) |  | (b) |  | (b) |  | — |  |  | 36 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | 22,560 |  |  | 86 |  |  | 58 |  |  | 140 |  |  | 22,844 |
Global Commercial Services |  |  |  |  |  |  |  |  |  |
Global Small Business Services |  | $ | 17,113 |  |  | $ | 99 |  |  | $ | 58 |  |  | $ | 134 |  |  | $ | 17,404 |
Global Corporate Payments(a) |  | (b) |  | (b) |  | (b) |  | $ | 136 |  |  | $ | 17,165 |
(a)Global Corporate Payments (GCP) reflects global, large and middle market corporate accounts. Delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (b). (b)Delinquency data for periods other than 90+ days past billing is not available due to system constraints. Therefore, such data has not been utilized for risk management purposes. The balances that are current to 89 days past due can be derived as the difference between the Total and the 90+ Days Past Due balances.
Credit quality indicators for loans and receivables | The following tables present the key credit quality indicators as of or for the years ended December 31:
|  | 2020 |  | 2019
|  | Net Write-Off Rate |  |  |  | Net Write-Off Rate |  |
|  | Principal Only(a) |  | Principal, Interest, & Fees(a) |  | 30+ Days Past Due as a % of Total |  | Principal Only(a) |  | Principal, Interest, & Fees(a) |  | 30+ Days Past Due as a % of Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | 2.5 | % |  | 3.0 | % |  | 1.1 | % |  | 2.3 | % |  | 2.8 | % |  | 1.6 | %
Global Small Business Services |  | 2.1 | % |  | 2.4 | % |  | 0.7 | % |  | 1.9 | % |  | 2.2 | % |  | 1.3 | %
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | 1.7 | % |  | 1.9 | % |  | 0.6 | % |  | 1.7 | % |  | 1.9 | % |  | 1.2 | %
Global Small Business Services |  | 2.1 | % |  | 2.3 | % |  | 0.7 | % |  | 1.9 | % |  | 2.1 | % |  | 1.7 | %
Global Corporate Payments |  | (b) |  | 1.9 | % |  | (c) |  | (b) |  | (d) |  | (c)
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, because we consider uncollectible interest and/or fees in estimating our reserves for credit losses, a net write-off rate including principal, interest and/or fees is also presented. (b)Net write-off rate based on principal losses only is not available due to system constraints. (c)For GCP Card Member receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ Days Past Billing as a % of total was 0.6% and 0.8% for the years ended December 31, 2020 and 2019, respectively. (d)Net loss ratio was the credit quality indicator for GCP Card Member receivables for prior periods and represents the ratio of GCP Card Member receivables write-offs, consisting of principal (resulting from authorized transactions) and fee components, less recoveries, on Card Member receivables expressed as a percentage of gross amounts billed to corporate Card Members. The net loss ratio for the year ended December 31, 2019 was 0.08%.
Impaired Card Member loans and receivables | The following tables provide additional information with respect to our impaired loans and receivables as of December 31, 2020, 2019 and 2018.
|  | As of December 31, 2020
|  |  |  |  |  | Accounts Classified as a TDR (c) |  |  |  |
(Millions) |  | Over 90 days Past Due & Accruing Interest(a) |  | Non-Accruals(b) |  | In Program(d) |  | Out of Program(e) |  | Total Impaired Balance |  | Reserve for Credit Losses - TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 203 |  |  | $ | 146 |  |  | $ | 1,586 |  |  | $ | 248 |  |  | $ | 2,183 |  |  | $ | 782 |
Global Commercial Services |  | 21 |  |  | 29 |  |  | 478 |  |  | 67 |  |  | 595 |  |  | 285 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | — |  |  | — |  |  | 240 |  |  | 34 |  |  | 274 |  |  | 60 |
Global Commercial Services |  | — |  |  | — |  |  | 534 |  |  | 75 |  |  | 609 |  |  | 139 |
Other Loans(f) |  | 2 |  |  | 1 |  |  | 248 |  |  | 6 |  |  | 257 |  |  | 80 |
Total |  | $ | 226 |  |  | $ | 176 |  |  | $ | 3,086 |  |  | $ | 430 |  |  | $ | 3,918 |  |  | $ | 1,346 |
|  | As of December 31, 2019
|  |  |  |  |  | Accounts Classified as a TDR (c) |  |  |  |
(Millions) |  | Over 90 days Past Due & Accruing Interest(a) |  | Non-Accruals(b) |  | In Program(d) |  | Out of Program(e) |  | Total Impaired Balance |  | Reserve for Credit Losses - TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 384 |  |  | $ | 284 |  |  | $ | 500 |  |  | $ | 175 |  |  | $ | 1,343 |  |  | $ | 137 |
Global Commercial Services |  | 44 |  |  | 54 |  |  | 97 |  |  | 38 |  |  | 233 |  |  | 22 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | — |  |  | — |  |  | 56 |  |  | 16 |  |  | 72 |  |  | 3 |
Global Commercial Services |  | — |  |  | — |  |  | 109 |  |  | 30 |  |  | 139 |  |  | 6 |
Total |  | $ | 428 |  |  | $ | 338 |  |  | $ | 762 |  |  | $ | 259 |  |  | $ | 1,787 |  |  | $ | 168 |
|  | As of December 31, 2018
|  |  |  |  |  | Accounts Classified as a TDR (c) |  |  |  |
(Millions) |  | Over 90 days Past Due & Accruing Interest(a) |  | Non-Accruals(b) |  | In Program(d) |  | Out of Program(e) |  | Total Impaired Balance |  | Reserve for Credit Losses - TDRs
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | $ | 344 |  |  | $ | 236 |  |  | $ | 313 |  |  | $ | 131 |  |  | $ | 1,024 |  |  | $ | 80 |
Global Commercial Services |  | 43 |  |  | 43 |  |  | 59 |  |  | 29 |  |  | 174 |  |  | 14 |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
Global Consumer Services Group |  | — |  |  | — |  |  | 29 |  |  | 13 |  |  | 42 |  |  | 2 |
Global Commercial Services |  | — |  |  | — |  |  | 61 |  |  | 25 |  |  | 86 |  |  | 5 |
Total |  | $ | 387 |  |  | $ | 279 |  |  | $ | 462 |  |  | $ | 198 |  |  | $ | 1,326 |  |  | $ | 101 |
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. Amounts presented exclude loans classified as a TDR. (b)Non-accrual loans not in modification programs primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. Amounts presented exclude loans classified as TDRs. (c)Accounts classified as a TDR include $32 million, $26 million and $17 million that are over 90 days past due and accruing interest and $11 million, $10 million and $6 million that are non-accruals as of December 31, 2020, 2019 and 2018, respectively. (d)In Program TDRs include accounts that are currently enrolled in a modification program. (e)Out of Program TDRs include $316 million, $188 million and $148 million of accounts that have successfully completed a modification program and $114 million, $72 million and $50 million of accounts that were not in compliance with the terms of the modification programs as of December 31, 2020, 2019 and 2018, respectively. (f)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.
Troubled debt restructurings | The following table provides additional information with respect to loans and receivables modified as TDRs for the years ended December 31:
2020 |  | Number of Accounts (thousands) |  | Outstanding Balances (millions) (a) |  | Average Interest Rate Reduction (% points) |  | Average Payment Term Extensions (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |
Card Member Loans |  | 272 |  |  | $ | 2,347 |  |  | 14 |  |  | (b)
Card Member Receivables |  | 47 |  |  | 1,202 |  |  | (c) |  | 19
Other Loans(d) |  | 9 |  |  | $ | 345 |  |  | 3 |  |  | 16
Total |  | 328 |  |  | $ | 3,894 |  |  |  |  |
2019 |  | Number of Accounts (thousands) |  | Outstanding Balances (millions) (a) |  | Average Interest Rate Reduction (% points) |  | Average Payment Term Extensions (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |
Card Member Loans |  | 78 |  |  | $ | 602 |  |  | 13 |  |  | (b)
Card Member Receivables |  | 9 |  |  | 210 |  |  | (c) |  | 26
Total |  | 87 |  |  | $ | 812 |  |  |  |  |
2018 |  | Number of Accounts (thousands) |  | Outstanding Balances (millions) (a) |  | Average Interest Rate Reduction (% points) |  | Average Payment Term Extensions (# of months)
Troubled Debt Restructurings: |  |  |  |  |  |  |  |
Card Member Loans |  | 51 |  |  | $ | 377 |  |  | 12 |  |  | (b)
Card Member Receivables |  | 6 |  |  | 110 |  |  | (c) |  | 28
Total |  | 57 |  |  | $ | 487 |  |  |  |  |
(a)Represents the outstanding balance immediately prior to modification. The outstanding balance includes principal, fees and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance. (b)For Card Member loans, there have been no payment term extensions. (c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing. (d)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.
Troubled debt restructurings that subsequently defaulted | The following table provides information with respect to loans and receivables modified as TDRs that subsequently defaulted within 12 months of modification for the years ended December 31, 2020, 2019 and 2018. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program. For all customers that defaulted from a modification program, the probability of default is factored into the reserves for loans and receivables.
2020 |  | Number of Accounts (thousands) |  | Aggregated Outstanding Balances Upon Default(a) (millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |
Card Member Loans |  | 17 |  |  | $ | 127 |
Card Member Receivables |  | 3 |  |  | 55 |
Other Loans(b) |  | 3 |  |  | $ | 6 |
Total |  | 23 |  |  | $ | 188 |
|  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a)
2019 |  | (thousands) |  | (millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |
Card Member Loans |  | 12 |  |  | $ | 86 |
Card Member Receivables |  | 4 |  |  | 20 |
Total |  | 16 |  |  | $ | 106 |
|  | Number of Accounts |  | Aggregated Outstanding Balances Upon Default(a)
2018 |  | (thousands) |  | (millions)
Troubled Debt Restructurings That Subsequently Defaulted: |  |  |  |
Card Member Loans |  | 8 |  |  | $ | 46 |
Card Member Receivables |  | 4 |  |  | 11 |
Total |  | 12 |  |  | $ | 57 |
(a)The outstanding balances upon default include principal, fees and accrued interest on loans, and principal and fees on receivables. (b)Other loans primarily represent consumer and commercial non-card financing products. Prior period balances were not significant.

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- Definition Tabular disclosure of financing receivables by credit quality indicator. The credit quality indicator is a statistic about the credit quality of financing receivables. Examples include, but not limited to, consumer credit risk scores, credit-rating-agency ratings, an entity's internal credit risk grades, loan-to-value ratios, collateral, collection experience and other internal metrics. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Publisher FASB -Name Accounting Standards Codification -Topic 326 -SubTopic 20 -Section 50 -Paragraph 5 -URI http://asc.fasb.org/extlink&oid=121599337&loc=SL82919230-210447 Reference 2: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 310 -SubTopic 10 -Section 50 -Paragraph 29 -URI http://asc.fasb.org/extlink&oid=121611835&loc=SL6953659-111524 + Details
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- Definition Tabular disclosure of the various types of trade accounts and notes receivable and for each the gross carrying value, allowance, and net carrying value as of the balance sheet date. Presentation is categorized by current, noncurrent and unclassified receivables. + References Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef -Publisher FASB -Name Accounting Standards Codification -Topic 210 -SubTopic 10 -Section S99 -Paragraph 1 -Subparagraph (SX 210.5-02.3,4) -URI http://asc.fasb.org/extlink&oid=120391452&loc=d3e13212-122682 + Details
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