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v3.20.4

Reportable Operating Segments and Geographic Operations (Details) - USD ($) $ in Millions | 3 Months Ended | 12 Months Ended
--- | --- | ---
Dec. 31, 2020 | Sep. 30, 2020 | Jun. 30, 2020 | Mar. 31, 2020 | Dec. 31, 2019 | Sep. 30, 2019 | Jun. 30, 2019 | Mar. 31, 2019 | Dec. 31, 2020 | Dec. 31, 2019 | Dec. 31, 2018
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Non-interest revenues |  |  |  |  |  |  |  |  | $ 28,102 | $ 34,936 | $ 32,675
Revenue from contracts with customers |  |  |  |  |  |  |  |  | 21,974 | 28,159 | 26,607
Interest income |  |  |  |  |  |  |  |  | 10,083 | 12,084 | 10,606
Interest expense |  |  |  |  |  |  |  |  | 2,098 | 3,464 | 2,943
Total revenues, net of interest expense | $ 9,351 | $ 8,751 | $ 7,675 | $ 10,310 | $ 11,365 | $ 10,989 | $ 10,838 | $ 10,364 | 36,087 | 43,556 | 40,338
Net income (loss) | 1,438 | $ 1,073 | $ 257 | $ 367 | 1,693 | $ 1,755 | $ 1,761 | $ 1,550 | 3,135 | 6,759 | 6,921
Total assets | 191,367 |  |  |  | 198,321 |  |  |  | 191,367 | 198,321 | 189,000
Corporate and Other [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Non-interest revenues |  |  |  |  |  |  |  |  | (323) | 89 | 47
Revenue from contracts with customers |  |  |  |  |  |  |  |  | (27) | 5 | 12
Interest income |  |  |  |  |  |  |  |  | 280 | 743 | 632
Interest expense |  |  |  |  |  |  |  |  | 508 | 1,003 | 841
Total revenues, net of interest expense |  |  |  |  |  |  |  |  | (551) | (171) | (162)
Net income (loss) |  |  |  |  |  |  |  |  | (1,256) | (1,371) | (616)
Total assets | 48,000 |  |  |  | 21,000 |  |  |  | 48,000 | 21,000 | 20,000
Global Consumer Services Group [Member] | Operating Segments [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Non-interest revenues |  |  |  |  |  |  |  |  | 14,178 | 16,702 | 15,357
Revenue from contracts with customers |  |  |  |  |  |  |  |  | 9,536 | 12,097 | 11,264
Interest income |  |  |  |  |  |  |  |  | 8,199 | 9,413 | 8,323
Interest expense |  |  |  |  |  |  |  |  | 1,051 | 1,730 | 1,448
Total revenues, net of interest expense |  |  |  |  |  |  |  |  | 21,326 | 24,385 | 22,232
Net income (loss) |  |  |  |  |  |  |  |  | 2,701 | 3,807 | 3,615
Total assets | 87,000 |  |  |  | 106,000 |  |  |  | 87,000 | 106,000 | 102,000
Global Commercial Services [Member] | Operating Segments [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Non-interest revenues |  |  |  |  |  |  |  |  | 9,652 | 12,242 | 11,481
Revenue from contracts with customers |  |  |  |  |  |  |  |  | 8,145 | 10,633 | 10,019
Interest income |  |  |  |  |  |  |  |  | 1,586 | 1,900 | 1,621
Interest expense |  |  |  |  |  |  |  |  | 619 | 1,034 | 898
Total revenues, net of interest expense |  |  |  |  |  |  |  |  | 10,619 | 13,108 | 12,204
Net income (loss) |  |  |  |  |  |  |  |  | 736 | 2,191 | 2,012
Total assets | 42,000 |  |  |  | 53,000 |  |  |  | 42,000 | 53,000 | 51,000
Global Merchant and Network Services [Member] | Operating Segments [Member] |  |  |  |  |  |  |  |  |  |  |
Segment Reporting Information [Line Items] |  |  |  |  |  |  |  |  |  |  |
Non-interest revenues |  |  |  |  |  |  |  |  | 4,595 | 5,903 | 5,790
Revenue from contracts with customers |  |  |  |  |  |  |  |  | 4,320 | 5,424 | 5,312
Interest income |  |  |  |  |  |  |  |  | 18 | 28 | 30
Interest expense |  |  |  |  |  |  |  |  | (80) | (303) | (244)
Total revenues, net of interest expense |  |  |  |  |  |  |  |  | 4,693 | 6,234 | 6,064
Net income (loss) |  |  |  |  |  |  |  |  | 954 | 2,132 | 1,910
Total assets | $ 14,000 |  |  |  | $ 18,000 |  |  |  | $ 14,000 | $ 18,000 | $ 16,000

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