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Loans and Card Member Receivables (Tables) | 9 Months Ended
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Sep. 30, 2025
Receivables [Abstract] |
Card member and other loan detail | Card Member and Other loans as of September 30, 2025 and December 31, 2024 consisted of: Table 2.1: Card Member and Other Loans
(Millions) |  | 2025 |  | 2024
Consumer (a) |  | $ | 110,957 |  |  | $ | 107,646 |
Small Business |  | 33,818 |  |  | 31,991 |
Corporate |  | 38 |  |  | 37 |
Card Member loans |  | 144,814 |  |  | 139,674 |
Less: Reserves for credit losses |  | 5,868 |  |  | 5,679 |
Card Member loans, net |  | $ | 138,946 |  |  | $ | 133,995 |
Other loans, net (b) |  | $ | 10,231 |  |  | $ | 9,038 |
(a)Includes approximately $26.4 billion and $28.3 billion of gross Card Member loans available to settle obligations of a consolidated variable interest entity (VIE) as of September 30, 2025 and December 31, 2024, respectively. (b)Other loans are presented net of reserves for credit losses of $287 million and $194 million as of September 30, 2025 and December 31, 2024, respectively. Card Member receivables as of September 30, 2025 and December 31, 2024 consisted of: Table 2.2: Card Member Receivables
(Millions) |  | 2025 |  | 2024
Consumer |  | $ | 24,446 |  |  | $ | 25,431 |
Small Business |  | 19,189 |  |  | 18,619 |
Corporate (a) |  | 17,388 |  |  | 15,361 |
Card Member receivables |  | 61,023 |  |  | 59,411 |
Less: Reserves for credit losses |  | 200 |  |  | 171 |
Card Member receivables, net |  | $ | 60,823 |  |  | $ | 59,240 |
(a)Includes $6.7 billion and $3.9 billion of gross Card Member receivables available to settle obligations of a consolidated VIE as of September 30, 2025 and December 31, 2024, respectively.
Aging of receivables | The following tables present the aging of Card Member loans and receivables as of September 30, 2025 and December 31, 2024: Table 2.3: Card Member Loans and Receivables Aging
2025 (Millions) |  | Current |  | 30-59 Days Past Due |  | 60-89 Days Past Due |  | 90+ Days Past Due |  | Total |  | 90+ Days Past Due and Still Accruing Interest (a) |  | Non-Accruals(b)
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | $ | 109,430 |  |  | $ | 460 |  |  | $ | 335 |  |  | $ | 732 |  |  | $ | 110,957 |  |  | $ | 470 |  |  | $ | 430 |
Small Business |  | 33,295 |  |  | 168 |  |  | 119 |  |  | 236 |  |  | 33,818 |  |  | 141 |  |  | 143 |
Corporate (c) |  | (d) |  | (d) |  | (d) |  | — |  |  | 38 |  |  | — |  |  | — |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | 24,214 |  |  | 63 |  |  | 49 |  |  | 120 |  |  | 24,446 |  |  | — |  |  | — |
Small Business |  | $ | 18,981 |  |  | $ | 75 |  |  | $ | 45 |  |  | 88 |  |  | 19,189 |  |  | — |  |  | — |
Corporate (c) |  | (d) |  | (d) |  | (d) |  | $ | 65 |  |  | $ | 17,388 |  |  | $ | — |  |  | $ | — |
2024 (Millions) |  | Current |  | 30-59 Days Past Due |  | 60-89 Days Past Due |  | 90+ Days Past Due |  | Total |  | 90+ Days Past Due and Still Accruing Interest (a) |  | Non-Accruals(b) |  |
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | $ | 106,155 |  |  | $ | 437 |  |  | $ | 329 |  |  | $ | 725 |  |  | $ | 107,646 |  |  | $ | 435 |  |  | $ | 464 |  |  |
Small Business |  | 31,510 |  |  | 151 |  |  | 107 |  |  | 223 |  |  | 31,991 |  |  | 132 |  |  | 135 |  |  |
Corporate (c) |  | (d) |  | (d) |  | (d) |  | — |  |  | 37 |  |  | — |  |  | — |  |  |
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | 25,255 |  |  | 58 |  |  | 39 |  |  | 79 |  |  | 25,431 |  |  | — |  |  | — |  |  |
Small Business |  | $ | 18,400 |  |  | $ | 77 |  |  | $ | 54 |  |  | 88 |  |  | 18,619 |  |  | — |  |  | — |  |  |
Corporate (c) |  | (d) |  | (d) |  | (d) |  | $ | 65 |  |  | $ | 15,361 |  |  | $ | — |  |  | $ | — |  |  |
(a)Our policy is generally to accrue interest through the date of write-off (typically 180 days past due). We establish reserves for interest that we believe will not be collected. (b)Non-accrual loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest. (c)For corporate accounts, delinquency data is tracked based on days past billing status rather than days past due. A Card Member account is considered 90 days past billing if payment has not been received within 90 days of the Card Member’s billing statement date. In addition, if we initiate collection procedures on an account prior to the account becoming 90 days past billing, the associated Card Member loan or receivable balance is classified as 90 days past billing. These amounts are shown above as 90+ Days Past Due for presentation purposes. See also (d). (d)Delinquency data for periods other than 90+ days past billing has not historically been available due to system constraints. Therefore, such data has not been a material input for risk management purposes. The balances that are current to 89 days past billing can be derived as the difference between the Total and the 90+ Days Past Due balances. The following tables present the aging and gross write-offs for other loans by year of origination as of or for the nine months ended September 30, 2025, and as of or for the twelve months ended December 31, 2024: Table 2.4: Other Loans Aging and Gross Write-Offs by Origination Year
2025 (Millions) |  | 2025 |  | 2024 |  | 2023 |  | 2022 |  | 2021 |  | Prior |  | Revolving Loans (a) |  | Total
Current |  | $ | 4,513 |  |  | $ | 2,690 |  |  | $ | 686 |  |  | $ | 65 |  |  | $ | 7 |  |  | $ | 58 |  |  | $ | 2,440 |  |  | $ | 10,459 |
30-59 Days Past Due |  | 3 |  |  | 7 |  |  | 3 |  |  | 1 |  |  | — |  |  | 1 |  |  | 8 |  |  | 23 |
60-89 Days Past Due |  | 2 |  |  | 6 |  |  | 3 |  |  | — |  |  | — |  |  | — |  |  | 7 |  |  | 18 |
90+ Days Past Due (b) |  | 1 |  |  | 5 |  |  | 3 |  |  | 1 |  |  | — |  |  | 1 |  |  | 7 |  |  | 18 |
Total (c) |  | $ | 4,519 |  |  | $ | 2,708 |  |  | $ | 695 |  |  | $ | 67 |  |  | $ | 7 |  |  | $ | 60 |  |  | $ | 2,462 |  |  | $ | 10,518 |
Gross Write-Offs |  | $ | 6 |  |  | $ | 56 |  |  | $ | 39 |  |  | $ | 11 |  |  | $ | 1 |  |  | $ | — |  |  | $ | 65 |  |  | $ | 178 |
2024 (Millions) |  | 2024 |  | 2023 |  | 2022 |  | 2021 |  | 2020 |  | Prior |  | Revolving Loans (a) |  | Total
Current |  | $ | 4,950 |  |  | $ | 1,578 |  |  | $ | 356 |  |  | $ | 10 |  |  | $ | 14 |  |  | $ | 57 |  |  | $ | 2,209 |  |  | $ | 9,174 |
30-59 Days Past Due |  | 5 |  |  | 5 |  |  | 2 |  |  | — |  |  | — |  |  | — |  |  | 10 |  |  | 22 |
60-89 Days Past Due |  | 5 |  |  | 4 |  |  | 2 |  |  | — |  |  | — |  |  | — |  |  | 7 |  |  | 18 |
90+ Days Past Due (b) |  | 4 |  |  | 4 |  |  | 2 |  |  | — |  |  | — |  |  | 1 |  |  | 7 |  |  | 18 |
Total (c) |  | $ | 4,964 |  |  | $ | 1,591 |  |  | $ | 362 |  |  | $ | 10 |  |  | $ | 14 |  |  | $ | 58 |  |  | $ | 2,233 |  |  | $ | 9,232 |
Gross Write-Offs |  | $ | 13 |  |  | $ | 59 |  |  | $ | 42 |  |  | $ | 6 |  |  | $ | — |  |  | $ | — |  |  | $ | 87 |  |  | $ | 207 |
(a)Revolving loans consist primarily of lines of credit offered to small business customers. (b)Over 90 days past due includes $7 million and $6 million as of September 30, 2025 and December 31, 2024, respectively, of loans on which interest is still accruing. Our policy is generally to accrue interest through the date of write-off (typically 120 days past due) except for lines of credit offered to small business customers, where interest ceases to accrue at 90 days past due. We establish reserves for interest that we believe will not be collected. (c)This total includes non-accrual loans of $19 million as of both September 30, 2025 and December 31, 2024. Non-accruals for consumer installment loans primarily include certain loans placed with outside collection agencies for which we have ceased accruing interest.
Credit quality indicators for loans and receivables | The following table presents the key credit quality indicators as of or for the nine months ended September 30: Table 2.5: Credit Quality Indicators for Loans and Card Member Receivables
|  | 2025 |  | 2024
| Net Write-Off Rate |  |  |  | Net Write-Off Rate |  |
| Principal Only (a) |  | Principal, Interest & Fees (a) |  | 30+ Days Past Due as a % of Total |  | Principal Only (a) |  | Principal, Interest & Fees (a) |  | 30+ Days Past Due as a % of Total
Card Member Loans: |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | 2.1 | % |  | 2.6 | % |  | 1.4 | % |  | 2.2 | % |  | 2.8 | % |  | 1.4 | %
Small Business |  | 2.5 | % |  | 2.9 | % |  | 1.5 | % |  | 2.2 | % |  | 2.6 | % |  | 1.4 | %
Card Member Receivables: |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | 1.0 | % |  | 1.1 | % |  | 1.0 | % |  | 1.3 | % |  | 1.4 | % |  | 0.8 | %
Small Business |  | 1.8 | % |  | 2.0 | % |  | 1.1 | % |  | 2.0 | % |  | 2.1 | % |  | 1.2 | %
Corporate |  | (b) |  | 0.5 | % |  | (c) |  | (b) |  | 0.6 | % |  | (c)
Other Loans |  | 2.0 | % |  | 2.1 | % |  | 0.6 | % |  | 2.2 | % |  | 2.3 | % |  | 0.7 | %
(a)We present a net write-off rate based on principal losses only (i.e., excluding interest and/or fees) to be consistent with industry convention. In addition, as our practice is to include uncollectible interest and/or fees as part of our total provision for credit losses, a net write-off rate including principal, interest and/or fees is also presented. (b)Net write-off rate based on principal losses only is not available due to system constraints. (c)For corporate receivables, delinquency data is tracked based on days past billing status rather than days past due. Delinquency data for periods other than 90+ days past billing is not available due to system constraints. 90+ days past billing as a % of total was 0.4% as of both September 30, 2025 and 2024.
Modifications of loans and receivables | The following tables provide information relating to loans and receivables modifications for borrowers experiencing financial difficulty during the three and nine months ended September 30, 2025 and 2024: Table 2.6: Loans and Receivables Modifications for Borrowers experiencing Financial Difficulty
|  | Three Months Ended September 30,
|  | 2025 |  | 2024
|  | Account Balances (Millions) (a) |  | % of Total Class of Financing Receivables |  | Weighted Average Interest Rate Reduction (% points) |  | Weighted Average Payment Term Extensions (# of months) |  | Account Balances (Millions) (a) |  | % of Total Class of Financing Receivables |  | Weighted Average Interest Rate Reduction (% points) |  | Weighted Average Payment Term Extensions (# of months)
Interest Rate Reduction |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | $ | 591 |  |  | 0.5 | % |  | 18.2 | % |  | (b) |  | $ | 511 |  |  | 0.5 | % |  | 18.3 | % |  | (b)
Small Business |  | 221 |  |  | 0.7 | % |  | 17.7 | % |  | (b) |  | 185 |  |  | 0.6 | % |  | 17.6 | % |  | (b)
Corporate |  | — |  |  | — |  |  | — |  |  | (b) |  | — |  |  | — |  |  | — |  |  | (b)
Term Extension |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Receivables |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | 77 |  |  | 0.3 | % |  | (c) |  | 33 |  | 89 |  |  | 0.4 | % |  | (c) |  | 31
Small Business |  | 111 |  |  | 0.6 | % |  | (c) |  | 30 |  | 138 |  |  | 0.7 | % |  | (c) |  | 31
Corporate |  | 7 |  |  | 0.04 | % |  | (c) |  | 9 |  | 9 |  |  | 0.1 | % |  | (c) |  | 10
Other Loans |  | 9 |  |  | 0.1 | % |  | — |  |  | 16 |  | 8 |  |  | 0.1 | % |  | — |  |  | 16
Interest Rate Reduction and Term Extension |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Other Loans |  | 19 |  |  | 0.2 | % |  | 3.4 | % |  | 21 |  | 16 |  |  | 0.2 | % |  | 2.5 | % |  | 20
Total |  | $ | 1,035 |  |  |  |  |  |  |  |  | $ | 956 |  |  |  |  |  |  |
|  | Nine Months Ended September 30,
|  | 2025 |  | 2024
|  | Account Balances (Millions) (a) |  | % of Total Class of Financing Receivables |  | Weighted Average Interest Rate Reduction (% points) |  | Weighted Average Payment Term Extensions (# of months) |  | Account Balances (Millions) (a) |  | % of Total Class of Financing Receivables |  | Weighted Average Interest Rate Reduction (% points) |  | Weighted Average Payment Term Extensions (# of months)
Interest Rate Reduction |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Loans |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | $ | 1,482 |  |  | 1.3 | % |  | 18.3 | % |  | (b) |  | $ | 1,438 |  |  | 1.4 | % |  | 18.2 | % |  | (b)
Small Business |  | 582 |  |  | 1.7 | % |  | 17.7 | % |  | (b) |  | 514 |  |  | 1.6 | % |  | 17.5 | % |  | (b)
Corporate |  | — |  |  | — |  |  | — |  |  | (b) |  | — |  |  | — |  |  | — |  |  | (b)
Term Extension |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Card Member Receivables |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | 178 |  |  | 0.7 | % |  | (c) |  | 32 |  | 232 |  |  | 1.0 | % |  | (c) |  | 30
Small Business |  | 287 |  |  | 1.5 | % |  | (c) |  | 30 |  | 359 |  |  | 1.9 | % |  | (c) |  | 30
Corporate |  | 16 |  |  | 0.1 | % |  | (c) |  | 10 |  | 15 |  |  | 0.1 | % |  | (c) |  | 9
Other Loans |  | 25 |  |  | 0.2 | % |  | — |  |  | 17 |  | 26 |  |  | 0.3 | % |  | — |  |  | 18
Interest Rate Reduction and Term Extension |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Other Loans |  | 46 |  |  | 0.4 | % |  | 3.3 | % |  | 21 |  | 46 |  |  | 0.5 | % |  | 2.5 | % |  | 20
Total |  | $ | 2,616 |  |  |  |  |  |  |  |  | $ | 2,630 |  |  |  |  |  |  |
(a)Represents the outstanding balances as of September 30, 2025 and 2024, respectively, of all modifications undertaken in the current and preceding three and nine months for loans and receivables that remain in modification programs as of, or that defaulted on or before, September 30, 2025 and 2024, respectively. The outstanding balances include principal, fees, and accrued interest on loans and principal and fees on receivables. Modifications did not reduce the principal balance. (b)For Card Member loans, we generally do not offer payment term extensions. (c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing. The following tables provide information relating to the performance of loans and receivables that were modified during the prior twelve months and that remain in modification programs as of, or that defaulted on or before, September 30, 2025 and 2024: Table 2.8: Performance of Modified Loans and Receivables
|  | As of September 30, 2025
Account Balances (Millions) (a) |  | Current |  | 30-89 Days Past Due |  | 90+ Days Past Due
Card Member Loans |  |  |  |  |  |
Consumer |  | $ | 1,669 |  |  | $ | 114 |  |  | $ | 42 |
Small Business |  | 631 |  |  | 59 |  |  | 22 |
Corporate |  | — |  |  | — |  |  | — |
Card Member Receivables: |  |  |  |  |  |
Consumer |  | 194 |  |  | 14 |  |  | 5 |
Small Business |  | 306 |  |  | 28 |  |  | 9 |
Corporate |  | 11 |  |  | 4 |  |  | 2 |
Other Loans |  | 80 |  |  | 5 |  |  | 1 |
Total |  | $ | 2,891 |  |  | $ | 224 |  |  | $ | 81 |
|  | As of September 30, 2024
Account Balances (Millions) (a) |  | Current |  | 30-89 Days Past Due |  | 90+ Days Past Due
Card Member Loans |  |  |  |  |  |
Consumer |  | $ | 1,647 |  |  | $ | 124 |  |  | $ | 48 |
Small Business |  | 556 |  |  | 59 |  |  | 23 |
Corporate |  | — |  |  | — |  |  | — |
Card Member Receivables: |  |  |  |  |  |
Consumer |  | 261 |  |  | 19 |  |  | 6 |
Small Business |  | 386 |  |  | 41 |  |  | 14 |
Corporate |  | 11 |  |  | 3 |  |  | 2 |
Other Loans |  | 78 |  |  | 6 |  |  | 2 |
Total |  | $ | 2,939 |  |  | $ | 252 |  |  | $ | 95 |
(a)The outstanding balances include principal, fees and accrued interest on loans and principal and fees on receivables.
Modified loans and receivables that subsequently defaulted | The following tables provide information with respect to modified loans and receivables that defaulted during the three and nine months ended September 30, 2025 and 2024, and were modified in the twelve months prior to the payment default. A customer can miss up to three payments before being considered in default, depending on the terms of the modification program. Table 2.7: Modified Loans and Receivables that Defaulted within Twelve Months of Modification
|  | Three Months Ended September 30,
|  | 2025 |  | 2024
Account Balance (Millions) (a) |  | Interest Rate Reduction |  | Term Extension |  | Interest Rate Reduction and Term Extension |  | Total |  | Interest Rate Reduction |  | Term Extension |  | Interest Rate Reduction and Term Extension |  | Total
Card Member Loans |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | $ | 40 |  |  | (b) |  | $ | — |  | $ | 40 |  |  | $ | 52 |  |  | (b) |  | $ | — |  |  | $ | 52 |
Small Business |  | 19 |  |  | (b) |  | — |  | 19 |  |  | 23 |  |  | (b) |  | — |  |  | 23 |
Corporate |  | — |  |  | (b) |  | — |  | — |  |  | — |  |  | (b) |  | — |  |  | — |
Card Member Receivables |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | (c) |  | $ | 5 |  |  | — |  |  | 5 |  |  | (c) |  | $ | 6 |  |  | — |  |  | 6 |
Small Business |  | (c) |  | 9 |  |  | — |  |  | 9 |  |  | (c) |  | 12 |  |  | — |  |  | 12 |
Corporate |  | (c) |  | — |  |  | — |  |  | — |  |  | (c) |  | — |  |  | — |  |  | — |
Other Loans |  | — |  |  | — |  |  | 1 |  |  | 1 |  |  | — |  |  | — |  |  | 2 |  |  | 2 |
Total |  | $ | 59 |  |  | $ | 14 |  |  | $ | 1 |  |  | $ | 74 |  |  | $ | 75 |  |  | $ | 18 |  |  | $ | 2 |  |  | $ | 95 |
|  | Nine Months Ended September 30,
|  | 2025 |  | 2024
Account Balance (Millions) (a) |  | Interest Rate Reduction |  | Term Extension |  | Interest Rate Reduction and Term Extension |  | Total |  | Interest Rate Reduction |  | Term Extension |  | Interest Rate Reduction and Term Extension |  | Total
Card Member Loans |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | $ | 65 |  |  | (b) |  | $ | — |  | $ | 65 |  |  | $ | 75 |  |  | (b) |  | — |  |  | $ | 75 |
Small Business |  | 31 |  |  | (b) |  | — |  | 31 |  |  | 33 |  |  | (b) |  | — |  |  | 33 |
Corporate |  | — |  |  | (b) |  | — |  | — |  |  | — |  |  | (b) |  | — |  |  | — |
Card Member Receivables |  |  |  |  |  |  |  |  |  |  |  |  |  |  |  |
Consumer |  | (c) |  | $ | 6 |  |  | — |  |  | 6 |  |  | (c) |  | $ | 8 |  |  | — |  |  | 8 |
Small Business |  | (c) |  | 13 |  |  | — |  |  | 13 |  |  | (c) |  | 16 |  |  | — |  |  | 16 |
Corporate |  | (c) |  | — |  |  | — |  |  | — |  |  | (c) |  | — |  |  | — |  |  | — |
Other Loans |  | — |  |  | — |  |  | 2 |  |  | 2 |  |  | — |  |  | — |  |  | 2 |  |  | 2 |
Total |  | $ | 96 |  |  | $ | 19 |  |  | $ | 2 |  |  | $ | 117 |  |  | $ | 108 |  |  | $ | 24 |  |  | $ | 2 |  |  | $ | 134 |
(a)Represents the outstanding balances as of September 30, 2025 and 2024, respectively, of all modifications that defaulted in the periods presented and were modified in the twelve months prior to payment default. The outstanding balances include principal, fees and accrued interest on loans and principal and fees on receivables. (b)For Card Member loans, we generally do not offer payment term extensions. (c)We do not offer interest rate reduction programs for Card Member receivables as the receivables are non-interest bearing.

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- Definition Tabular disclosure of financing receivables by credit quality indicator. The credit quality indicator is a statistic about the credit quality of financing receivables. Examples include, but not limited to, consumer credit risk scores, credit-rating-agency ratings, an entity's internal credit risk grades, loan-to-value ratios, collateral, collection experience and other internal metrics. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 326 -SubTopic 20 -Name Accounting Standards Codification -Section 50 -Paragraph 5 -Publisher FASB -URI https://asc.fasb.org/1943274/2147479319/326-20-50-5 + Details
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- Definition Tabular disclosure of financing receivable with payment default and modified within previous 12 months preceding payment default for debtor experiencing financial difficulty. + References Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef -Topic 310 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 44 -Subparagraph (a)(2) -Publisher FASB -URI https://asc.fasb.org/1943274/2147481962/310-10-50-44 Reference 2: http://www.xbrl.org/2003/role/exampleRef -Topic 310 -SubTopic 10 -Name Accounting Standards Codification -Section 55 -Paragraph 12A -Publisher FASB -URI https://asc.fasb.org/1943274/2147481933/310-10-55-12A + Details
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