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Information about Geographic Areas and Products (Tables)

12 Months Ended

Dec. 31, 2022

Segments, Geographical Areas [Abstract]

Revenues by Geographic Area, Based on Billing Location of Customer

Revenues by geographic area, based on the location of our users, were as follows for the periods presented (in millions):

			Year Ended December 31,
			2022						2021						2020
North America (1)			$	4,723					$	3,752					$	2,960
EMEA (2)			1,778						1,551						1,132
Asia Pacific and other			744						593						427
Total revenues			$	7,245					$	5,896					$	4,519

Schedule of Long Lived Assets by Geographic Area

Property and equipment, net by geographic area were as follows (in millions):

			December 31,
			2022						2021
Property and equipment, net:
North America (3)			$	664					$	484
EMEA (2)			221						176
Asia Pacific and other			168						106
Total property and equipment, net			$	1,053					$	766

(1)Revenues attributed to the United States were 94% of North America revenues for each of the years ended December 31, 2022, 2021 and 2020.

(2)Europe, the Middle East and Africa (“EMEA”)

(3)Property and equipment, net attributed to the United States were approximately 85% and 84% of property and equipment, net attributable to North America as of December 31, 2022 and 2021, respectively.

Schedule of Subscription Revenue by Products

Subscription revenues consist of the following (in millions):

			Year Ended December 31,
			2022						2021						2020
Digital workflow products			$	6,077					$	4,882					$	3,749
ITOM products			814						691						537
Total subscription revenues			$	6,891					$	5,573					$	4,286

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Schedule Of Subscription Revenue By Product [Table Text Block]

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Tabular disclosure of long-lived assets, excluding financial instruments, long-term customer relationships of a financial institution, mortgage rights, deferred policy acquisition costs, and deferred tax assets, by geographic areas located in the entity's country of domicile and foreign countries in which the entity holds assets.

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Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 41
-Subparagraph b
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Tabular disclosure of revenue from external customers by geographic areas attributed to the entity's country of domicile and to foreign countries from which the entity derives revenue.

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-Publisher FASB
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 41
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