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Information about Geographic Areas and Products - Subscription Revenues (Details) - USD ($) $ in Millions	12 Months Ended
	Dec. 31, 2022	Dec. 31, 2021	Dec. 31, 2020
Segment Reporting Information [Line Items]
Subscription revenues	$ 7,245	$ 5,896	$ 4,519
Digital workflow products
Segment Reporting Information [Line Items]
Subscription revenues	6,077	4,882	3,749
ITOM products
Segment Reporting Information [Line Items]
Subscription revenues	814	691	537
Total subscription revenues
Segment Reporting Information [Line Items]
Subscription revenues	$ 6,891	$ 5,573	$ 4,286

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Amount, excluding tax collected from customer, of revenue from satisfaction of performance obligation by transferring promised good or service to customer. Tax collected from customer is tax assessed by governmental authority that is both imposed on and concurrent with specific revenue-producing transaction, including, but not limited to, sales, use, value added and excise.

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