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Segment Information | 9 Months Ended
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Apr. 30, 2024
Segment Reporting [Abstract] |
Segment Information |
12. Segment Information
We have defined our four reportable segments, described below, based on factors such as how we manage our operations and how our chief operating decision maker views results. We define the chief operating decision maker as our Chief Executive Officer and our Chief Financial Officer. Our chief operating decision maker organizes and manages our business primarily on the basis of service and product offerings. On August 1, 2023, we reorganized certain technology functions in our Consumer and ProTax segments that support and benefit our overall platform. Additionally, certain workplace and real estate functions in our Small Business & Self-Employed segment are now managed at the corporate level. As a result of these reorganizations, costs associated with these functions are no longer included in segment operating income and are now included in other corporate expenses. For the three and nine months ended April 30, 2023, we reclassified expenses totaling $18 million and $37 million from Small Business & Self-Employed, $43 million and $126 million from Consumer, and $14 million and $45 million from ProTax to other corporate expenses, respectively.
Small Business & Self-Employed: This segment serves small businesses and the self-employed around the world, and the accounting professionals who assist and advise them. Our QuickBooks offerings include financial and business management online services and desktop software, payroll solutions, time tracking, merchant payment processing and bill pay solutions, checking accounts through an FDIC member bank partner, and financing for small businesses. Our Mailchimp offerings include marketing automation and customer relationship management. Consumer: This segment serves consumers and includes do-it-yourself and assisted TurboTax income tax preparation products and services sold in the U.S. and Canada. Credit Karma: This segment serves consumers with a personal finance platform that provides personalized recommendations of credit card, home, auto, and personal loan, and insurance products; online savings and checking accounts through an FDIC member bank partner; and access to their credit scores and reports, credit and identity monitoring, credit report dispute, credit building tools, and tools to help understand net worth and make financial progress. ProTax: This segment serves professional accountants in the U.S. and Canada, who are essential to both small business success and tax preparation and filing. Our professional tax offerings include Lacerte, ProSeries, and ProConnect Tax Online in the U.S., and ProFile and ProTax Online in Canada.
All of our segments operate primarily in the United States and sell primarily to customers in the United States. Total international net revenue was approximately 6% and 8% of consolidated net revenue for the three and nine months ended April 30, 2024, respectively. Total international net revenue was approximately 6% and 8% of consolidated net revenue for the three and nine months ended April 30, 2023, respectively. We include expenses such as corporate selling and marketing, product development, general and administrative, and non-employment related legal and litigation settlement costs, which are not allocated to specific segments, in unallocated corporate items as part of other corporate expenses. For our Credit Karma reportable segment, segment expenses include certain direct expenses related to selling and marketing, product development, and general and administrative. Unallocated corporate items for all segments include share-based compensation, amortization of acquired technology, amortization of other acquired intangible assets, goodwill and intangible asset impairment charges, and professional fees and transaction charges related to business combinations. The accounting policies of our reportable segments are the same as those described in the summary of significant accounting policies in Note 1 to the financial statements in Part II, Item 8 of our Annual Report on Form 10-K for the fiscal year ended July 31, 2023 and in Note 1, "Description of Business and Summary of Significant Accounting Policies – Significant Accounting Policies" in this Quarterly Report on Form 10-Q. Except for goodwill and acquired intangible assets, we do not generally track assets by reportable segment and, consequently, we do not disclose total assets by reportable segment. The following table shows our financial results by reportable segment for the periods indicated.
| Three Months Ended |  | Nine Months Ended
(In millions) | April 30, 2024 |  | April 30, 2023 |  | April 30, 2024 |  | April 30, 2023
Net revenue: |  |  |  |  |  |  |
Small Business & Self-Employed | $ | 2,387 |  |  | $ | 2,021 |  |  | $ | 6,976 |  |  | $ | 5,906 |
Consumer | 3,653 |  |  | 3,341 |  |  | 4,332 |  |  | 4,007 |
Credit Karma | 443 |  |  | 410 |  |  | 1,223 |  |  | 1,210 |
ProTax | 254 |  |  | 246 |  |  | 570 |  |  | 533 |
Total net revenue | $ | 6,737 |  |  | $ | 6,018 |  |  | $ | 13,101 |  |  | $ | 11,656 |
Operating income: |  |  |  |  |  |  |
Small Business & Self-Employed | $ | 1,451 |  |  | $ | 1,140 |  |  | $ | 4,266 |  |  | $ | 3,359 |
Consumer | 2,728 |  |  | 2,574 |  |  | 2,929 |  |  | 2,845 |
Credit Karma | 110 |  |  | 111 |  |  | 280 |  |  | 301 |
ProTax | 225 |  |  | 217 |  |  | 486 |  |  | 453 |
Total segment operating income | 4,514 |  |  | 4,042 |  |  | 7,961 |  |  | 6,958 |
Unallocated corporate items: |  |  |  |  |  |  |
Share-based compensation expense | (451) |  |  | (419) |  |  | (1,421) |  |  | (1,264) |
Other corporate expenses | (802) |  |  | (685) |  |  | (2,289) |  |  | (2,086) |
Amortization of acquired technology | (36) |  |  | (40) |  |  | (110) |  |  | (122) |
Amortization of other acquired intangible assets | (120) |  |  | (120) |  |  | (360) |  |  | (362) |
Total unallocated corporate items | (1,409) |  |  | (1,264) |  |  | (4,180) |  |  | (3,834) |
Total operating income | $ | 3,105 |  |  | $ | 2,778 |  |  | $ | 3,781 |  |  | $ | 3,124 |
Revenue classified by significant service and product offerings was as follows:
| Three Months Ended |  | Nine Months Ended
(In millions) | April 30, 2024 |  | April 30, 2023 |  | April 30, 2024 |  | April 30, 2023
Net revenue: |  |  |  |  |  |  |
QuickBooks Online Accounting | $ | 860 |  |  | $ | 723 |  |  | $ | 2,484 |  |  | $ | 2,087 |
Online Services | 894 |  |  | 745 |  |  | 2,576 |  |  | 2,121 |
Total Online Ecosystem | 1,754 |  |  | 1,468 |  |  | 5,060 |  |  | 4,208 |
QuickBooks Desktop Accounting | 337 |  |  | 280 |  |  | 969 |  |  | 807 |
Desktop Services and Supplies | 296 |  |  | 273 |  |  | 947 |  |  | 891 |
Total Desktop Ecosystem | 633 |  |  | 553 |  |  | 1,916 |  |  | 1,698 |
Small Business & Self-Employed | 2,387 |  |  | 2,021 |  |  | 6,976 |  |  | 5,906 |
Consumer | 3,653 |  |  | 3,341 |  |  | 4,332 |  |  | 4,007 |
Credit Karma | 443 |  |  | 410 |  |  | 1,223 |  |  | 1,210 |
ProTax | 254 |  |  | 246 |  |  | 570 |  |  | 533 |
Total net revenue | $ | 6,737 |  |  | $ | 6,018 |  |  | $ | 13,101 |  |  | $ | 11,656 |

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- Definition The entire disclosure for reporting segments including data and tables. Reportable segments include those that meet any of the following quantitative thresholds a) it's reported revenue, including sales to external customers and intersegment sales or transfers is 10 percent or more of the combined revenue, internal and external, of all operating segments b) the absolute amount of its reported profit or loss is 10 percent or more of the greater, in absolute amount of 1) the combined reported profit of all operating segments that did not report a loss or 2) the combined reported loss of all operating segments that did report a loss c) its assets are 10 percent or more of the combined assets of all operating segments. + References Reference 1: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 22 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-22 Reference 2: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 15 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-15 Reference 3: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 31 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-31 Reference 4: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (d) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 5: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 42 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-42 Reference 6: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (f) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 Reference 7: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 40 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-40 Reference 8: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -Name Accounting Standards Codification -Publisher FASB -URI https://asc.fasb.org//280/tableOfContent Reference 9: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 26 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-26 Reference 10: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 34 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-34 Reference 11: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 41 -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-41 Reference 12: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (a) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 13: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 21 -Subparagraph (b) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-21 Reference 14: http://www.xbrl.org/2003/role/disclosureRef -Topic 280 -SubTopic 10 -Name Accounting Standards Codification -Section 50 -Paragraph 32 -Subparagraph (e) -Publisher FASB -URI https://asc.fasb.org//1943274/2147482810/280-10-50-32 + Details
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