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Stockholders' equity - Schedule of Changes in Stockholders' Equity (Details) - USD ($)
$ in Millions
3 Months Ended 9 Months Ended
Sep. 30, 2021
Jun. 30, 2021
Mar. 31, 2021
Sep. 30, 2020
Jun. 30, 2020
Mar. 31, 2020
Sep. 30, 2021
Sep. 30, 2020
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Balance, beginning     $ 9,187       $ 9,187  
Net income $ 1,947     $ 1,353     5,631 $ 3,907
Other comprehensive income (loss), net of taxes 10     (1)     47 12
Balance, ending 12,151           12,151  
Common Stock                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Balance, beginning 1,741 $ 1,741 1,741 1,741 $ 1,741 $ 1,741 1,741 1,741
Balance, ending 1,741 1,741 1,741 1,741 1,741 1,741 1,741 1,741
Paid-in Capital                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Balance, beginning 2,485 2,391 2,333 2,182 2,096 2,110 2,333 2,110
Common stock issued for stock-based awards 27 25 (3) 26 17 (77)    
Stock compensation 50 69 61 50 69 63    
Other 1     (1)        
Balance, ending 2,563 2,485 2,391 2,257 2,182 2,096 2,563 2,257
Retained Earnings                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Balance, beginning 43,846 42,860 42,051 40,780 40,227 39,898 42,051 39,898
Net income 1,947 1,931 1,753 1,353 1,380 1,174    
Dividends declared and paid (942) (942) (940) (825) (823) (841)    
Dividend equivalents on RSUs (3) (4) (4) (3) (4) (4)    
Other (1) 1            
Balance, ending 44,847 43,846 42,860 41,305 40,780 40,227 44,847 41,305
Treasury Common Stock                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Balance, beginning (36,596) (36,479) (36,578) (36,725) (36,002) (34,495) (36,578) (34,495)
Common stock issued for stock-based awards 48 29 199 97 70 223    
Stock repurchases (139) (146) (100) (15) (793) (1,730)    
Balance, ending (36,687) (36,596) (36,479) (36,643) (36,725) (36,002) (36,687) (36,643)
AOCI                
Increase (Decrease) in Stockholders' Equity [Roll Forward]                
Balance, beginning (323) (347) (360) (334) (328) (347) (360) (347)
Other comprehensive income (loss), net of taxes 10 24 13 (1) (6) 19    
Balance, ending $ (313) $ (323) $ (347) $ (335) $ (334) $ (328) $ (313) $ (335)