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Revenue
 6 Months Ended
Jun. 04, 2021
Revenue [Abstract]  
Revenue REVENUE
Segment Information
Our segment results for the three months ended June 4, 2021 and May 29, 2020 were as follows:
(dollars in millions)Digital
Media		Digital
Experience		Publishing and
Advertising		Total
Three months ended June 4, 2021
Revenue$2,787 $938 $110 $3,835 
Cost of revenue99 319 26 444 
Gross profit$2,688 $619 $84 $3,391 
Gross profit as a percentage of revenue96 %66 %76 %88 %
Three months ended May 29, 2020
Revenue$2,232 $774 $122 $3,128 
Cost of revenue84 275 56 415 
Gross profit$2,148 $499 $66 $2,713 
Gross profit as a percentage of revenue96 %64 %54 %87 %
Our segment results for the six months ended June 4, 2021 and May 29, 2020 were as follows:
(dollars in millions)Digital
Media		Digital
Experience		Publishing and
Advertising		Total
Six months ended June 4, 2021
Revenue$5,646 $1,872 $222 $7,740 
Cost of revenue197 638 56 891 
Gross profit$5,449 $1,234 $166 $6,849 
Gross profit as a percentage of revenue97 %66 %75 %88 %
Six months ended May 29, 2020
Revenue$4,401 $1,527 $291 $6,219 
Cost of revenue171 552 144 867 
Gross profit$4,230 $975 $147 $5,352 
Gross profit as a percentage of revenue96 %64 %51 %86 %
Revenue by geographic area for the three and six months ended June 4, 2021 and May 29, 2020 were as follows:
Three MonthsSix Months
(in millions)2021202020212020
Americas $2,185 $1,811 $4,409 $3,608 
EMEA1,026 825 2,078 1,642 
APAC624 492 1,253 969 
Total$3,835 $3,128 $7,740 $6,219 
Revenue by major offerings in our Digital Media reportable segment for the three and six months ended June 4, 2021 and May 29, 2020 were as follows:
Three MonthsSix Months
(in millions)2021202020212020
Creative Cloud$2,318 $1,872 $4,697 $3,690 
Document Cloud469 360 949 711 
Total$2,787 $2,232 $5,646 $4,401 
Subscription revenue by segment for the three and six months ended June 4, 2021 and May 29, 2020 were as follows:
Three MonthsSix Months
(in millions)2021202020212020
Digital Media $2,668 $2,135 $5,399 $4,193 
Digital Experience817 656 1,629 1,295 
Publishing and Advertising35 40 76 75 
Total$3,520 $2,831 $7,104 $5,563 
Contract Balances
A receivable is recorded when an unconditional right to invoice and receive payment exists, such that only the passage of time is required before payment of consideration is due. Included in trade receivables on the condensed consolidated balance sheets are unbilled receivable balances which have not yet been invoiced, and are typically related to license revenue or services which are delivered prior to invoicing. As of June 4, 2021, the balance of trade receivables, net of allowances for doubtful accounts, was $1.48 billion, inclusive of unbilled receivables of $100 million. As of November 27, 2020, the balance of trade receivables, net of allowances for doubtful accounts, was $1.40 billion, inclusive of unbilled receivables of $84 million.
We maintain an allowance for doubtful accounts which reflects our best estimate of potentially uncollectible trade receivables and is based on both specific and general reserves. We maintain general reserves on a collective basis by considering factors such as historical experience, credit-worthiness, the age of the trade receivable balances, current economic conditions and a reasonable and supportable forecast of future economic conditions. The allowance for doubtful accounts was $19 million and $21 million as of June 4, 2021 and November 27, 2020, respectively.
A contract asset is recognized when a conditional right to consideration exists and transfer of control has occurred. Contract assets are included in prepaid expenses and other current assets for the current portion and other assets for the long-term portion on the condensed consolidated balance sheets. We regularly review contract asset balances for impairment, considering factors such as historical experience, credit-worthiness, age of the balance, current economic conditions and a reasonable and supportable forecast of future economic conditions. Contract asset impairments were not material for the six months ended June 4, 2021. Contract assets were $68 million and $81 million as of June 4, 2021 and November 27, 2020, respectively.
Deferred revenue primarily consists of billings or payments received in advance of revenue recognition from subscription services, including non-cancellable and non-refundable committed funds and refundable customer deposits. Deferred revenue is recognized as revenue when transfer of control to customers has occurred. As of June 4, 2021, the balance of deferred revenue was $4.28 billion, which includes $39 million of refundable customer deposits. Arrangements with some of our enterprise customers with non-cancellable and non-refundable committed funds provide options to either renew monthly on-premise term-based licenses or use some or all funds to purchase other Adobe products or services. Non-cancellable and non-refundable committed funds related to these agreements comprised approximately 5% of the total deferred revenue.
As of November 27, 2020, the balance of deferred revenue was $3.76 billion. During the three and six months ended June 4, 2021, approximately $996 million and $2.70 billion of revenue, respectively, was recognized that was included in the balance of deferred revenue as of November 27, 2020.
Transaction price allocated to remaining performance obligations represents contracted revenue that has not yet been recognized, which includes deferred revenue and unbilled amounts that will be recognized as revenue in future periods. As of June 4, 2021, remaining performance obligations were approximately $12.23 billion. Non-cancellable and non-refundable funds related to some of our enterprise customer agreements referred to in the paragraph above comprised approximately 5% of the total remaining performance obligations. Approximately 73% of the remaining performance obligations, excluding the aforementioned enterprise customer agreements, are expected to be recognized over the next 12 months with the remainder recognized thereafter.
Incremental costs of obtaining a contract with a customer are capitalized if we expect the benefit of those costs to be longer than one year and primarily relate to sales commissions paid to our sales force personnel. Capitalized contract acquisition costs are included in prepaid expenses and other current assets for the current portion and other assets for the long-term portion on the condensed consolidated balance sheets. Capitalized contract acquisition costs were $587 million and $530 million as of June 4, 2021 and November 27, 2020, respectively.
As part of our revenue reserves, we record refund liabilities for amounts that may be subject to future refunds, which include sales returns reserves and customer rebates and credits. Refund liabilities are included in accrued expenses on the condensed consolidated balance sheets. Refund liabilities were $118 million and $127 million as of June 4, 2021 and November 27, 2020, respectively.