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Earnings per share (Details) - USD ($)
$ / shares in Units, shares in Millions, $ in Millions
3 Months Ended 6 Months Ended
Jun. 30, 2018
Jun. 30, 2017
Jun. 30, 2018
Jun. 30, 2017
Income (Numerator):        
Net income for basic and diluted EPS $ 2,296 $ 2,151 $ 4,607 $ 4,222
Shares (Denominator):        
Weighted-average shares for basic EPS (in shares) 656 734 682 736
Effect of dilutive securities (in shares) 4 4 3 4
Weighted-average shares for diluted EPS (in shares) 660 738 685 740
Basic EPS (in usd per share) $ 3.50 $ 2.93 $ 6.76 $ 5.74
Diluted EPS (in usd per share) $ 3.48 $ 2.91 $ 6.73 $ 5.71