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Earnings per share (Tables)
12 Months Ended
Dec. 31, 2020
Earnings Per Share [Abstract]  
Computation for basic and diluted earnings per share
The computations for basic and diluted EPS were as follows (in millions, except per-share data):
Years ended December 31,
202020192018
Income (Numerator):
Net income for basic and diluted EPS$7,264 $7,842 $8,394 
Shares (Denominator):
Weighted-average shares for basic EPS586 605 661 
Effect of dilutive securities
Weighted-average shares for diluted EPS590 609 665 
Basic EPS$12.40 $12.96 $12.70 
Diluted EPS$12.31 $12.88 $12.62