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CONSOLIDATED STATEMENTS OF INCOME - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Interest income:      
Loans, including loans held for sale $ 25,862 $ 24,728 $ 23,388
Investment securities 2,411 2,211 1,711
Other 240 237 123
Total interest income 28,513 27,176 25,222
Interest expense:      
Deposits 3,420 2,598 1,602
Securitized debt obligations 523 496 327
Senior and subordinated notes 1,159 1,125 731
Other borrowings 71 82 102
Total interest expense 5,173 4,301 2,762
Net interest income 23,340 22,875 22,460
Provision for credit losses 6,236 5,856 7,551
Net interest income after provision for credit losses 17,104 17,019 14,909
Non-interest income:      
Interchange fees, net 3,179 2,823 2,573
Service charges and other customer-related fees 1,330 1,585 1,597
Net securities gains (losses) 26 (209) 65
Other 718 1,002 542
Total non-interest income 5,253 5,201 4,777
Non-interest expense:      
Salaries and associate benefits 6,388 5,727 5,899
Occupancy and equipment 2,098 2,118 1,939
Marketing 2,274 2,174 1,670
Professional services 1,237 1,145 1,097
Communications and data processing 1,290 1,260 1,177
Amortization of intangibles 112 174 245
Other 2,084 2,304 2,167
Total non-interest expense 15,483 14,902 14,194
Income from continuing operations before income taxes 6,874 7,318 5,492
Income tax provision 1,341 1,293 3,375
Income from continuing operations, net of tax 5,533 6,025 2,117
Income (loss) from discontinued operations, net of tax 13 (10) (135)
Net income 5,546 6,015 1,982
Dividends and undistributed earnings allocated to participating securities (41) (40) (13)
Preferred stock dividends (282) (265) (265)
Issuance cost for redeemed preferred stock (31) 0 0
Net income available to common stockholders $ 5,192 $ 5,710 $ 1,704
Basic earnings per common share:      
Net income from continuing operations $ 11.07 $ 11.92 $ 3.80
Income (loss) from discontinued operations 0.03 (0.02) (0.28)
Net income per basic common share 11.10 11.90 3.52
Diluted earnings per common share:      
Net income from continuing operations 11.02 11.84 3.76
Income (loss) from discontinued operations 0.03 (0.02) (0.27)
Net income per diluted common share $ 11.05 $ 11.82 $ 3.49