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CONSOLIDATED STATEMENTS OF CASH FLOWS - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2017
Operating activities:      
Income from continuing operations, net of tax $ 5,533 $ 6,025 $ 2,117
Income (loss) from discontinued operations, net of tax 13 (10) (135)
Net income 5,546 6,015 1,982
Adjustments to reconcile net income to net cash from operating activities:      
Provision for credit losses 6,236 5,856 7,551
Depreciation and amortization, net 3,339 2,396 2,440
Deferred tax provision (benefit) (296) 714 1,434
Net securities losses (gains) (26) 209 (65)
Gain on sales of loans (50) (548) (72)
Stock-based compensation expense 239 170 244
Other 0 (125) (8)
Loans held for sale:      
Originations and purchases (9,798) (9,039) (8,929)
Proceeds from sales and paydowns 10,668 8,442 9,595
Changes in operating assets and liabilities:      
Changes in interest receivable (63) (74) (157)
Changes in other assets 662 476 (714)
Changes in interest payable (19) 45 85
Changes in other liabilities 194 (1,553) 1,157
Net change from discontinued operations 7 (6) (361)
Net cash from operating activities 16,639 12,978 14,182
Securities available for sale:      
Purchases (12,105) (14,022) (12,412)
Proceeds from paydowns and maturities 8,553 7,510 7,213
Proceeds from sales 4,780 6,399 8,181
Securities held to maturity:      
Purchases (396) (19,166) (5,885)
Proceeds from paydowns and maturities 5,050 2,419 2,594
Loans:      
Net changes in loans held for investment (21,280) 1,015 (12,315)
Principal recoveries of loans previously charged off 2,557 2,503 1,951
Net purchases of premises and equipment (887) (874) (1,018)
Net cash paid for acquisition activities (8,393) (600) (3,187)
Net cash from other investing activities (877) (802) (663)
Net cash from investing activities (22,998) (15,618) (15,541)
Financing activities:      
Changes in deposits 12,643 6,077 6,993
Issuance of securitized debt obligations 6,656 997 5,983
Maturities and paydowns of securitized debt obligations (7,285) (2,673) (7,233)
Issuance of senior and subordinated notes and long-term FHLB advances 4,142 5,977 35,426
Maturities and paydowns of senior and subordinated notes and long-term FHLB advances (5,595) (14,163) (36,554)
Changes in other borrowings (2,104) 8,671 (400)
Common stock:      
Net proceeds from issuances 199 175 164
Dividends paid (753) (773) (780)
Preferred stock:      
Net proceeds from issuances 1,462 0 0
Dividends paid (282) (265) (265)
Redemptions (1,000) 0 0
Purchases of treasury stock (1,481) (2,284) (240)
Proceeds from share-based payment activities 17 38 124
Net cash from financing activities 6,619 1,777 3,218
Changes in cash, cash equivalents and restricted cash for securitization investors 260 (863) 1,859
Cash, cash equivalents and restricted cash for securitization investors, beginning of the period 13,489 14,352 12,493
Cash, cash equivalents and restricted cash for securitization investors, end of the period 13,749 13,489 14,352
Non-cash items:      
Net transfers from loans held for investment to loans held for sale 1,589 855 674
Transfers from securities held to maturity to securities available for sale 33,187 0 0
Securitized debt obligations assumed in acquisition 0 0 2,484
Loans held for sale acquired by assuming other borrowings 0 0 283
Interest paid 4,790 3,933 2,772
Income tax paid $ 626 $ 407 $ 1,187