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CONSOLIDATED STATEMENTS OF INCOME - USD ($)
$ in Millions
 3 Months Ended
Mar. 31, 2020
Mar. 31, 2019
Interest income:    
Loans, including loans held for sale $ 6,542 $ 6,368
Investment securities 530 655
Other 37 69
Total interest income 7,109 7,092
Interest expense:    
Deposits 731 817
Securitized debt obligations 99 143
Senior and subordinated notes 239 314
Other borrowings 15 27
Total interest expense 1,084 1,301
Net interest income 6,025 5,791
Provision for credit losses 5,423 1,693
Net interest income after provision for credit losses 602 4,098
Non-interest income:    
Interchange fees, net 752 758
Service charges and other customer-related fees 327 353
Net securities gains 0 24
Other 145 157
Total non-interest income 1,224 1,292
Non-interest expense:    
Salaries and associate benefits 1,627 1,573
Occupancy and equipment 517 493
Marketing 491 517
Professional services 287 291
Communications and data processing 302 303
Amortization of intangibles 22 30
Other 483 464
Total non-interest expense 3,729 3,671
Income (loss) from continuing operations before income taxes (1,903) 1,719
Income tax provision (benefit) (563) 309
Income (loss) from continuing operations, net of tax (1,340) 1,410
Income from discontinued operations, net of tax 0 2
Net income (loss) (1,340) 1,412
Dividends and undistributed earnings allocated to participating securities (3) (12)
Preferred stock dividends (55) (52)
Issuance cost for redeemed preferred stock (22) 0
Net income (loss) available to common stockholders $ (1,420) $ 1,348
Basic earnings per common share:    
Net income (loss) from continuing operations $ (3.10) $ 2.87
Net income (loss) per basic common share (3.10) 2.87
Diluted earnings per common share:    
Net income (loss) from continuing operations (3.10) 2.86
Net income (loss) per diluted common share $ (3.10) $ 2.86