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CONSOLIDATED STATEMENTS OF INCOME - USD ($)
$ in Millions
 3 Months Ended 6 Months Ended
Jun. 30, 2020
Jun. 30, 2019
Jun. 30, 2020
Jun. 30, 2019
Interest income:        
Loans, including loans held for sale $ 5,820 $ 6,383 $ 12,362 $ 12,751
Investment securities 482 629 1,012 1,284
Other 16 64 53 133
Total interest income 6,318 7,076 13,427 14,168
Interest expense:        
Deposits 611 870 1,342 1,687
Securitized debt obligations 56 139 155 282
Senior and subordinated notes 180 310 419 624
Other borrowings 11 11 26 38
Total interest expense 858 1,330 1,942 2,631
Net interest income 5,460 5,746 11,485 11,537
Provision for credit losses 4,246 1,342 9,669 3,035
Net interest income after provision for credit losses 1,214 4,404 1,816 8,502
Non-interest income:        
Interchange fees, net 672 820 1,424 1,578
Service charges and other customer-related fees 258 352 585 705
Net securities gains 0 15 0 39
Other 166 191 311 348
Total non-interest income 1,096 1,378 2,320 2,670
Non-interest expense:        
Salaries and associate benefits 1,704 1,558 3,331 3,131
Occupancy and equipment 523 521 1,040 1,014
Marketing 273 546 764 1,063
Professional services 304 314 591 605
Communications and data processing 308 329 610 632
Amortization of intangibles 16 29 38 59
Other 642 482 1,125 946
Total non-interest expense 3,770 3,779 7,499 7,450
Income (loss) from continuing operations before income taxes (1,460) 2,003 (3,363) 3,722
Income tax provision (benefit) (543) 387 (1,106) 696
Income (loss) from continuing operations, net of tax (917) 1,616 (2,257) 3,026
Income (loss) from discontinued operations, net of tax (1) 9 (1) 11
Net income (loss) (918) 1,625 (2,258) 3,037
Dividends and undistributed earnings allocated to participating securities (1) (12) (4) (24)
Preferred stock dividends (90) (80) (145) (132)
Issuance cost for redeemed preferred stock 0 0 (22) 0
Net income (loss) available to common stockholders $ (1,009) $ 1,533 $ (2,429) $ 2,881
Basic earnings per common share:        
Net income (loss) from continuing operations $ (2.21) $ 3.24 $ (5.31) $ 6.11
Income from discontinued operations 0.00 0.02 0.00 0.02
Net income (loss) per basic common share (2.21) 3.26 (5.31) 6.13
Diluted earnings per common share:        
Net income (loss) from continuing operations (2.21) 3.22 (5.31) 6.08
Income from discontinued operations (in dollars per share) 0.00 0.02 0.00 0.02
Net income (loss) per diluted common share $ (2.21) $ 3.24 $ (5.31) $ 6.10