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Business Segments and Revenue from Contracts with Customers (Tables)
9 Months Ended
Sep. 30, 2020
Segment Reporting [Abstract]  
Schedule of Segment Results and Reconciliation The following table presents our business segment results for the three and nine months ended September 30, 2020 and 2019, selected balance sheet data as of September 30, 2020 and 2019, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits.
Table 12.1: Segment Results and Reconciliation
Three Months Ended September 30, 2020
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Net interest income (loss)$3,292 $1,904 $517 $(158)$5,555 
Non-interest income1,013 107 237 469 1,826 
Total net revenue(2)
4,305 2,011 754 311 7,381 
Provision (benefit) for credit losses450 (43)(74)(2)331 
Non-interest expense2,003 1,011 424 110 3,548 
Income from continuing operations before income taxes1,852 1,043 404 203 3,502 
Income tax provision438 247 95 316 1,096 
Income (loss) from continuing operations, net of tax$1,414 $796 $309 $(113)$2,406 
Loans held for investment$103,641 $68,688 $75,894 $0 $248,223 
Deposits0 249,684 36,783 19,258 305,725 

Nine Months Ended September 30, 2020
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Net interest income (loss)$10,363 $5,226 $1,526 $(75)$17,040 
Non-interest income2,769 330 655 392 4,146 
Total net revenue(2)
13,132 5,556 2,181 317 21,186 
Provision for credit losses7,096 1,693 1,209 2 10,000 
Non-interest expense6,180 3,038 1,261 568 11,047 
Income (loss) from continuing operations before income taxes(144)825 (289)(253)139 
Income tax provision (benefit)(34)195 (69)(102)(10)
Income (loss) from continuing operations, net of tax$(110)$630 $(220)$(151)$149 
Loans held for investment$103,641 $68,688 $75,894 $0 $248,223 
Deposits0 249,684 36,783 19,258 305,725 

Three Months Ended September 30, 2019
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Net interest income$3,546 $1,682 $486 $23 $5,737 
Non-interest income (loss)870 165 221 (34)1,222 
Total net revenue (loss)4,416 1,847 707 (11)6,959 
Provision for credit losses1,087 203 93 1,383 
Non-interest expense2,360 985 414 113 3,872 
Income (loss) from continuing operations before income taxes969 659 200 (124)1,704 
Income tax provision (benefit)235 154 46 (60)375 
Income (loss) from continuing operations, net of tax$734 $505 $154 $(64)$1,329 
Loans held for investment$113,681 $62,015 $73,659 $$249,355 
Deposits206,423 30,923 19,802 257,148 
Nine Months Ended September 30, 2019
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Net interest income$10,667 $5,070 $1,489 $48 $17,274 
Non-interest income (loss)2,858 491 608 (65)3,892 
Total net revenue (loss)13,525 5,561 2,097 (17)21,166 
Provision for credit losses3,571 603 244 4,418 
Non-interest expense6,784 2,981 1,258 299 11,322 
Income (loss) from continuing operations before income taxes3,170 1,977 595 (316)5,426 
Income tax provision (benefit)747 461 138 (275)1,071 
Income (loss) from continuing operations, net of tax$2,423 $1,516 $457 $(41)$4,355 
Loans held for investment$113,681 $62,015 $73,659 $$249,355 
Deposits206,423 30,923 19,802 257,148 
__________
(1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(2)Total net revenue was reduced by $235 million and $942 million in the three and nine months ended September 30, 2020, respectively, for finance charges and fees charged off as uncollectible.
Disaggregation of Revenue
The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the three and nine months ended September 30, 2020 and 2019.
Table 12.2: Revenue from Contracts with Customers and Reconciliation to Segment Results
Three Months Ended September 30, 2020
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Contract revenue:
Interchange fees, net(2)
$703 $54 $17 $1 $775 
Service charges and other customer-related fees0 42 50 0 92 
Other109 5 1 0 115 
Total contract revenue812 101 68 1 982 
Revenue from other sources201 6 169 468 844 
Total non-interest income$1,013 $107 $237 $469 $1,826 
Nine Months Ended September 30, 2020
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Contract revenue:
Interchange fees, net(2)
$2,003 $152 $45 $(1)$2,199 
Service charges and other customer-related fees0 137 124 (1)260 
Other236 27 2 0 265 
Total contract revenue2,239 316 171 (2)2,724 
Revenue from other sources530 14 484 394 1,422 
Total non-interest income$2,769 $330 $655 $392 $4,146 

Three Months Ended September 30, 2019
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Contract revenue:
Interchange fees, net(2)
$722 $54 $15 $(1)$790 
Service charges and other customer-related fees76 35 (1)110 
Other15 26 42 
Total contract revenue737 156 51 (2)942 
Revenue from other sources133 170 (32)280 
Total non-interest income$870 $165 $221 $(34)$1,222 

Nine Months Ended September 30, 2019
(Dollars in millions)Credit CardConsumer Banking
Commercial Banking(1)
Other(1)
Consolidated Total
Contract revenue:
Interchange fees, net(2)
$2,181 $152 $39 $(4)$2,368 
Service charges and other customer-related fees225 88 (1)312 
Other47 76 125 
Total contract revenue2,228 453 129 (5)2,805 
Revenue from other sources630 38 479 (60)1,087 
Total non-interest income$2,858 $491 $608 $(65)$3,892 
__________
(1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.
(2)Interchange fees are presented net of customer reward expenses.