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Business Segments and Revenue from Contracts with Customers - Segment Results and Reconciliation (Detail) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2020
Sep. 30, 2019
Sep. 30, 2020
Sep. 30, 2019
Dec. 31, 2019
Segment Reporting Information [Line Items]          
Net interest income (loss) $ 5,555 $ 5,737 $ 17,040 $ 17,274  
Non-interest income (loss) 1,826 1,222 4,146 3,892  
Total net revenue (loss) 7,381 6,959 21,186 21,166  
Provision for credit losses 331 1,383 10,000 4,418  
Non-interest expense 3,548 3,872 11,047 11,322  
Income (loss) from continuing operations before income taxes 3,502 1,704 139 5,426  
Income tax provision (benefit) 1,096 375 (10) 1,071  
Income (loss) from continuing operations, net of tax 2,406 1,329 149 4,355  
Total loans held for investment 248,223 249,355 248,223 249,355 $ 265,809
Total Deposits 305,725 257,148 305,725 257,148 $ 262,697
Uncollectible Portion of Billed Finance Charges and Fees 235   942    
Operating segments | Credit Card          
Segment Reporting Information [Line Items]          
Net interest income (loss) 3,292 3,546 10,363 10,667  
Non-interest income (loss) 1,013 870 2,769 2,858  
Total net revenue (loss) 4,305 4,416 13,132 13,525  
Provision for credit losses 450 1,087 7,096 3,571  
Non-interest expense 2,003 2,360 6,180 6,784  
Income (loss) from continuing operations before income taxes 1,852 969 (144) 3,170  
Income tax provision (benefit) 438 235 (34) 747  
Income (loss) from continuing operations, net of tax 1,414 734 (110) 2,423  
Total loans held for investment 103,641 113,681 103,641 113,681  
Total Deposits 0 0 0 0  
Operating segments | Consumer Banking          
Segment Reporting Information [Line Items]          
Net interest income (loss) 1,904 1,682 5,226 5,070  
Non-interest income (loss) 107 165 330 491  
Total net revenue (loss) 2,011 1,847 5,556 5,561  
Provision for credit losses (43) 203 1,693 603  
Non-interest expense 1,011 985 3,038 2,981  
Income (loss) from continuing operations before income taxes 1,043 659 825 1,977  
Income tax provision (benefit) 247 154 195 461  
Income (loss) from continuing operations, net of tax 796 505 630 1,516  
Total loans held for investment 68,688 62,015 68,688 62,015  
Total Deposits 249,684 206,423 249,684 206,423  
Operating segments | Commercial Banking          
Segment Reporting Information [Line Items]          
Net interest income (loss) 517 486 1,526 1,489  
Non-interest income (loss) 237 221 655 608  
Total net revenue (loss) 754 707 2,181 2,097  
Provision for credit losses (74) 93 1,209 244  
Non-interest expense 424 414 1,261 1,258  
Income (loss) from continuing operations before income taxes 404 200 (289) 595  
Income tax provision (benefit) 95 46 (69) 138  
Income (loss) from continuing operations, net of tax 309 154 (220) 457  
Total loans held for investment 75,894 73,659 75,894 73,659  
Total Deposits 36,783 30,923 36,783 30,923  
Other          
Segment Reporting Information [Line Items]          
Net interest income (loss) (158) 23 (75) 48  
Non-interest income (loss) 469 (34) 392 (65)  
Total net revenue (loss) 311 (11) 317 (17)  
Provision for credit losses (2) 0 2 0  
Non-interest expense 110 113 568 299  
Income (loss) from continuing operations before income taxes 203 (124) (253) (316)  
Income tax provision (benefit) 316 (60) (102) (275)  
Income (loss) from continuing operations, net of tax (113) (64) (151) (41)  
Total loans held for investment 0 0 0 0  
Total Deposits $ 19,258 $ 19,802 $ 19,258 $ 19,802