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Business Segments and Revenue from Contracts with Customers - Segment Results and Reconciliation (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Segment Reporting Information [Line Items]      
Net interest income (loss) $ 22,913 $ 23,340 $ 22,875
Non-interest income (loss) 5,610 5,253 5,201
Total net revenue (loss) 28,523 28,593 28,076
Provision for credit losses 10,264 6,236 5,856
Non-interest expense 15,056 15,483 14,902
Income (loss) from continuing operations before income taxes 3,203 6,874 7,318
Income tax provision 486 1,341 1,293
Income (loss) from continuing operations, net of tax 2,717 5,533 6,025
Total loans held for investment 251,624 265,809 245,899
Total Deposits 305,442 262,697 249,764
Uncollectible Portion of Billed Finance Charges and Fees 1,100 1,400 1,300
Operating segments | Credit Card      
Segment Reporting Information [Line Items]      
Net interest income (loss) 13,776 14,461 14,167
Non-interest income (loss) 3,823 3,888 3,520
Total net revenue (loss) 17,599 18,349 17,687
Provision for credit losses 7,327 4,992 4,984
Non-interest expense 8,491 9,271 8,542
Income (loss) from continuing operations before income taxes 1,781 4,086 4,161
Income tax provision 420 959 970
Income (loss) from continuing operations, net of tax 1,361 3,127 3,191
Total loans held for investment 106,956 128,236 116,361
Total Deposits 0 0 0
Operating segments | Consumer Banking      
Segment Reporting Information [Line Items]      
Net interest income (loss) 7,238 6,732 6,549
Non-interest income (loss) 466 643 663
Total net revenue (loss) 7,704 7,375 7,212
Provision for credit losses 1,753 938 838
Non-interest expense 4,159 4,091 4,027
Income (loss) from continuing operations before income taxes 1,792 2,346 2,347
Income tax provision 425 547 547
Income (loss) from continuing operations, net of tax 1,367 1,799 1,800
Total loans held for investment 68,888 63,065 59,205
Total Deposits 249,815 213,099 198,607
Operating segments | Commercial Banking      
Segment Reporting Information [Line Items]      
Net interest income (loss) 2,048 1,983 2,044
Non-interest income (loss) 923 831 744
Total net revenue (loss) 2,971 2,814 2,788
Provision for credit losses 1,181 306 83
Non-interest expense 1,706 1,699 1,654
Income (loss) from continuing operations before income taxes 84 809 1,051
Income tax provision 19 188 245
Income (loss) from continuing operations, net of tax 65 621 806
Total loans held for investment 75,780 74,508 70,333
Total Deposits 39,590 32,134 29,480
Revenue change due to impact of federal tax rate     (108)
Other      
Segment Reporting Information [Line Items]      
Net interest income (loss) (149) 164 115
Non-interest income (loss) 398 (109) 274
Total net revenue (loss) 249 55 389
Provision for credit losses 3 0 (49)
Non-interest expense 700 422 679
Income (loss) from continuing operations before income taxes (454) (367) (241)
Income tax provision (378) (353) (469)
Income (loss) from continuing operations, net of tax (76) (14) 228
Total loans held for investment 0 0 0
Total Deposits $ 16,037 $ 17,464 $ 21,677