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CONSOLIDATED STATEMENTS OF INCOME - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2020
Dec. 31, 2019
Dec. 31, 2018
Interest income:      
Loans, including loans held for sale $ 24,074 $ 25,862 $ 24,728
Investment securities 1,877 2,411 2,211
Other 82 240 237
Total interest income 26,033 28,513 27,176
Interest expense:      
Deposits 2,165 3,420 2,598
Securitized debt obligations 232 523 496
Senior and subordinated notes 679 1,159 1,125
Other borrowings 44 71 82
Total interest expense 3,120 5,173 4,301
Net interest income 22,913 23,340 22,875
Provision for credit losses 10,264 6,236 5,856
Net interest income after provision for credit losses 12,649 17,104 17,019
Non-interest income:      
Interchange fees, net 3,017 3,179 2,823
Service charges and other customer-related fees 1,243 1,330 1,585
Net securities gains (losses) 25 26 (209)
Other 1,325 718 1,002
Total non-interest income 5,610 5,253 5,201
Non-interest expense:      
Salaries and associate benefits 6,805 6,388 5,727
Occupancy and equipment 2,118 2,098 2,118
Marketing 1,610 2,274 2,174
Professional services 1,312 1,237 1,145
Communications and data processing 1,215 1,290 1,260
Amortization of intangibles 60 112 174
Other 1,936 2,084 2,304
Total non-interest expense 15,056 15,483 14,902
Income from continuing operations before income taxes 3,203 6,874 7,318
Income tax provision 486 1,341 1,293
Income from continuing operations, net of tax 2,717 5,533 6,025
Income (loss) from discontinued operations, net of tax (3) 13 (10)
Net income 2,714 5,546 6,015
Dividends and undistributed earnings allocated to participating securities (20) (41) (40)
Preferred stock dividends (280) (282) (265)
Issuance cost for redeemed preferred stock (39) (31) 0
Net income available to common stockholders $ 2,375 $ 5,192 $ 5,710
Basic earnings per common share:      
Net income from continuing operations $ 5.20 $ 11.07 $ 11.92
Income (loss) from discontinued operations (0.01) 0.03 (0.02)
Net income per basic common share 5.19 11.10 11.90
Diluted earnings per common share:      
Net income from continuing operations 5.19 11.02 11.84
Income (loss) from discontinued operations (0.01) 0.03 (0.02)
Net income per diluted common share $ 5.18 $ 11.05 $ 11.82