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Loans (Tables)

12 Months Ended

Dec. 31, 2020

Receivables [Abstract]

Loan Portfolio Composition and Aging Analysis

The table below presents the composition and aging analysis of our loans held for investment portfolio as of December 31, 2020 and 2019. The delinquency aging includes all past due loans, both performing and nonperforming.

Table 3.1: Loan Portfolio Composition and Aging Analysis

						December 31, 2020
												Delinquent Loans
(Dollars in millions)						Current						30-59 Days						60-89 Days						> 90 Days						Total Delinquent Loans						Total Loans
Credit Card:
Domestic credit card						$	96,116					$	755					$	464					$	1,169					$	2,388					$	98,504
International card businesses						8,218						90						58						86						234						8,452
Total credit card						104,334						845						522						1,255						2,622						106,956
Consumer Banking:
Auto						62,381						2,252						907						222						3,381						65,762
Retail banking						3,064						28						19						15						62						3,126
Total consumer banking						65,445						2,280						926						237						3,443						68,888
Commercial Banking:
Commercial and multifamily real estate						30,340						136						22						183						341						30,681
Commercial and industrial						44,941						69						15						74						158						45,099
Total commercial banking						75,281						205						37						257						499						75,780
Total loans(1)						$	245,060					$	3,330					$	1,485					$	1,749					$	6,564					$	251,624
% of Total loans						97.4		%				1.3		%				0.6		%				0.7		%				2.6		%				100.0		%

						December 31, 2019
												Delinquent Loans
(Dollars in millions)						Current						30-59 Days						60-89 Days						> 90 Days						Total Delinquent Loans						PCI Loans						Total Loans
Credit Card:
Domestic credit card						$	113,857					$	1,341					$	1,038					$	2,277					$	4,656					$	93					$	118,606
International card businesses						9,277						133						84						136						353						0						9,630
Total credit card						123,134						1,474						1,122						2,413						5,009						93						128,236
Consumer Banking:
Auto						55,778						2,828						1,361						395						4,584						0						60,362
Retail banking						2,658						24						8						11						43						2						2,703
Total consumer banking						58,436						2,852						1,369						406						4,627						2						63,065
Commercial Banking:
Commercial and multifamily real estate						30,157						43						20						4						67						21						30,245
Commercial and industrial						44,009						75						26						143						244						10						44,263
Total commercial banking						74,166						118						46						147						311						31						74,508
Total loans(1)						$	255,736					$	4,444					$	2,537					$	2,966					$	9,947					$	126					$	265,809
% of Total loans						96.2		%				1.6		%				1.0		%				1.1		%				3.7		%				0.1		%				100.0		%

__________

(1)Loans include unamortized premiums and discounts, and unamortized deferred fees and costs totaling $1.1 billion as of both December 31, 2020 and 2019.

90 Plus Day Delinquent Loans Accruing Interest and Nonperforming Loans

The following table presents our loans held for investment that are 90 days or more past due that continue to accrue interest and loans that are classified as nonperforming as of December 31, 2020 and 2019. We also present nonperforming loans without an allowance as of December 31, 2020. Nonperforming loans generally include loans that have been placed on nonaccrual status.

Table 3.2: 90+ Day Delinquent Loans Accruing Interest and Nonperforming Loans

						December 31, 2020																		December 31, 2019
(Dollars in millions)						> 90 Days and Accruing						Nonperforming Loans(1)						Nonperforming Loans Without an Allowance						> 90 Days and Accruing						Nonperforming Loans
Credit Card:
Domestic credit card						$	1,169					N/A						$	0					$	2,277					N/A
International card businesses						82						$	21					0						130						$	25
Total credit card						1,251						21						0						2,407						25
Consumer Banking:
Auto						0						294						0						0						487
Retail banking						0						30						0						0						23
Total consumer banking						0						324						0						0						510
Commercial Banking:
Commercial and multifamily real estate						51						200						184						0						38
Commercial and industrial						0						450						265						0						410
Total commercial banking						51						650						449						0						448
Total						$	1,302					$	995					$	449					$	2,407					$	983
% of Total loans held for investment						0.5		%				0.4		%				0.2		%				0.9		%				0.4		%

__________

(1)We recognized interest income for loans classified as nonperforming of $39 million for the year ended December 31, 2020.

Financing Receivable, Allowance for Credit Loss [Line Items]

TDR Disclosures

The following tables present the major modification types, amortized cost amounts and financial effects of loans modified in TDRs during the years ended December 31, 2020, 2019 and 2018.

Table 3.6: Troubled Debt Restructurings

						Total Loans Modified(1)						Year Ended December 31, 2020
												Reduced Interest Rate												Term Extension												Balance Reduction
(Dollars in millions)												% of TDR Activity(2)						Average Rate Reduction						% of TDR Activity(2)						Average Term Extension (Months)						% of TDR Activity(2)						Gross Balance Reduction
Credit Card:
Domestic credit card						$	243					100		%				15.94		%				0		%				0						0		%				$	0
International card businesses						168						100						27.38						0						0						0						0
Total credit card						411						100						20.61						0						0						0						0
Consumer Banking:
Auto						536						11						5.68						95						3						0						1
Retail banking						5						11						10.86						20						8						0						0
Total consumer banking						541						11						5.73						94						3						0						1
Commercial Banking:
Commercial and multifamily real estate						98						0						0.00						86						5						0						0
Commercial and industrial						439						4						0.14						52						21						4						7
Total commercial banking						537						3						0.14						58						17						3						7
Total						$	1,489					33						18.06						55						8						1						$	8

						Total Loans Modified(1)						Year Ended December 31, 2019
												Reduced Interest Rate												Term Extension												Balance Reduction
(Dollars in millions)												% of TDR Activity(2)						Average Rate Reduction						% of TDR Activity(2)						Average Term Extension (Months)						% of TDR Activity(2)						Gross Balance Reduction
Credit Card:
Domestic credit card						$	351					100		%				16.60		%				0		%				0						0		%				$	0
International card businesses						173						100						27.28						0						0						0						0
Total credit card						524						100						20.12						0						0						0						0
Consumer Banking:
Auto						268						39						3.63						90						7						1						1
Retail banking						7						11						10.66						54						3						33						0
Total consumer banking						275						38						3.68						89						7						2						1
Commercial Banking:
Commercial and multifamily real estate						39						87						0.00						13						1						0						0
Commercial and industrial						159						3						0.33						20						8						0						0
Total commercial lending						198						19						0.04						18						7						0						0
Small-ticket commercial real estate						1						0						0.00						0						0						0						0
Total commercial banking						199						19						0.04						18						7						0						0
Total						$	998					67						16.37						28						7						0						$	1

						Total Loans Modified(1)						Year Ended December 31, 2018
												Reduced Interest Rate												Term Extension												Balance Reduction
(Dollars in millions)												% of TDR Activity(2)						Average Rate Reduction						% of TDR Activity(2)						Average Term Extension (Months)						% of TDR Activity(2)						Gross Balance Reduction
Credit Card:
Domestic credit card						$	412					100		%				15.93		%				0		%				0						0		%				$	0
International card businesses						184						100						26.96						0						0						0						0
Total credit card						596						100						19.34						0						0						0						0
Consumer Banking:
Auto(3)						227						49						3.88						89						8						1						1
Home loan						6						28						1.78						83						214						0						0
Retail banking						8						16						10.92						43						12						0						0
Total consumer banking						241						48						3.93						87						13						1						1
Commercial Banking:
Commercial and multifamily real estate						43						0						0.00						80						5						0						0
Commercial and industrial						170						0						1.03						54						13						0						0
Total commercial lending						213						0						1.03						60						11						0						0
Small-ticket commercial real estate						3						0						0.00						0						0						0						0
Total commercial banking						216						0						1.03						59						11						0						0
Total						$	1,053					68						16.84						32						12						0						$	1

__________

(1)Represents the amortized cost of total loans modified in TDRs at the end of the period in which they were modified. As not every modification type is included in the table above, the total percentage of TDR activity may not add up to 100%. Some loans may receive more than one type of concession as part of the modification.

(2)Due to multiple concessions granted to some troubled borrowers, percentages may total more than 100% for certain loan types.

(3)Includes certain TDRs that are recorded as other assets on our consolidated balance sheets.

The following table presents the type, number and amortized cost of loans modified in TDRs that experienced a default during the period and had completed a modification event in the twelve months prior to the default. A default occurs if the loan is either 90 days or more delinquent, has been charged off as of the end of the period presented or has been reclassified from accrual to nonaccrual status.

Table 3.7: TDRs—Subsequent Defaults

												Year Ended December 31,
																		2020												2019												2018
(Dollars in millions)																														Number of Contracts						Amount						Number of Contracts						Amount						Number of Contracts						Amount
Credit Card:
Domestic credit card																														32,639						$	69					47,086						$	99					61,070						$	126
International card businesses																														58,363						87						69,470						110						61,014						106
Total credit card																														91,002						156						116,556						209						122,084						232
Consumer Banking:
Auto																														5,877						77						5,575						70						6,980						79
Home loan																														0						0						0						0						3						1
Retail banking																														10						1						24						2						26						2
Total consumer banking																														5,887						78						5,599						72						7,009						82
Commercial Banking:
Commercial and multifamily real estate																														1						50						0						0						1						3
Commercial and industrial																														15						130						1						25						26						120
Total commercial banking																														16						180						1						25						27						123
Total																														96,905						$	414					122,156						$	306					129,120						$	437

Credit Card

Financing Receivable, Allowance for Credit Loss [Line Items]

Credit Quality Indicator

The table below presents our credit card portfolio by delinquency status as of December 31, 2020.

Table 3.3: Credit Card Delinquency Status

												December 31, 2020
(Dollars in millions)												Revolving Loans						Revolving Loans Converted to Term						Total
Credit Card:
Domestic credit card:
Current												$	95,629					$	487					$	96,116
30-59 days												734						21						755
60-89 days												451						13						464
Greater than 90 days												1,155						14						1,169
Total domestic credit card												97,969						535						98,504
International card businesses:
Current												8,152						66						8,218
30-59 days												79						11						90
60-89 days												47						11						58
Greater than 90 days												76						10						86
Total international card businesses												8,354						98						8,452
Total credit card												$	106,323					$	633					$	106,956

Consumer Banking

Financing Receivable, Allowance for Credit Loss [Line Items]

Credit Quality Indicator

The table below presents our consumer banking portfolio of loans held for investment by credit quality indicator as of December 31, 2020 and 2019. We present our auto loan portfolio by FICO scores at origination and our retail banking loan portfolio by delinquency status, which includes all past due loans, both performing and nonperforming.

Table 3.4: Consumer Banking Portfolio by Credit Quality Indicator

						December 31, 2020
						Term Loans by Vintage Year
(Dollars in millions)						2020						2019						2018						2017						2016						Prior						Total Term Loans						Revolving Loans						Revolving Loans Converted to Term						Total						December 31, 2019
Auto—At origination FICO scores:(1)
Greater than 660						$	13,352					$	8,091					$	4,675					$	2,810					$	1,168					$	203					$	30,299					$	0					$	0					$	30,299					$	28,773
621-660						5,781						3,631						2,003						1,172						488						109						13,184						0						0						13,184						11,924
620 or below						9,550						6,298						3,317						1,985						886						243						22,279						0						0						22,279						19,665
Total auto						28,683						18,020						9,995						5,967						2,542						555						65,762						0						0						65,762						60,362
Retail banking—Delinquency status:
Current						1,041						233						206						222						167						537						2,406						651						7						3,064						2,658
30-59 days						0						0						7						1						2						2						12						15						1						28						24
60-89 days						0						0						1						0						5						4						10						8						1						19						8
Greater than 90 days						0						0						0						1						1						4						6						9						0						15						11
Total retail banking(2)						1,041						233						214						224						175						547						2,434						683						9						3,126						2,701
Total consumer banking						$	29,724					$	18,253					$	10,209					$	6,191					$	2,717					$	1,102					$	68,196					$	683					$	9					$	68,888					$	63,063

__________

(1)Amounts represent period-end loans held for investment in each credit score category. Auto credit scores generally represent average FICO scores obtained from three credit bureaus at the time of application and are not refreshed thereafter. Balances for which no credit score is available or the credit score is invalid are included in the 620 or below category.

(2)Includes Paycheck Protection Program (“PPP”) loans of $919 million as of December 31, 2020.

Commercial Banking

Financing Receivable, Allowance for Credit Loss [Line Items]

Credit Quality Indicator

The following table presents our commercial banking portfolio of loans held for investment by internal risk ratings as of December 31, 2020 and 2019. The internal risk rating status includes all past due loans, both performing and nonperforming.

Table 3.5: Commercial Banking Portfolio by Internal Risk Ratings

						December 31, 2020
						Term Loans by Vintage Year
(Dollars in millions)						2020						2019						2018						2017						2016						Prior						Total Term Loans						Revolving Loans						Revolving Loans Converted to Term						Total
Internal risk rating:(1)
Commercial and multifamily real estate
Noncriticized						$	3,791					$	4,932					$	3,232					$	1,437					$	1,649					$	4,904					$	19,945					$	7,114					$	0					$	27,059
Criticized performing						320						446						515						355						391						1,258						3,285						112						25						3,422
Criticized nonperforming						0						11						30						6						3						150						200						0						0						200
Total commercial and multifamily real estate						4,111						5,389						3,777						1,798						2,043						6,312						23,430						7,226						25						30,681
Commercial and industrial
Noncriticized						9,761						7,890						4,043						2,717						1,832						3,034						29,277						11,548						80						40,905
Criticized performing						316						794						521						252						106						215						2,204						1,498						42						3,744
Criticized nonperforming						74						108						25						51						9						0						267						183						0						450
Total commercial and industrial						10,151						8,792						4,589						3,020						1,947						3,249						31,748						13,229						122						45,099
Total commercial banking(2)						$	14,262					$	14,181					$	8,366					$	4,818					$	3,990					$	9,561					$	55,178					$	20,455					$	147					$	75,780

						December 31, 2019
(Dollars in millions)						Commercial and Multifamily Real Estate						% of Total						Commercial and Industrial						% of Total																		Total Commercial Banking						% of Total
Internal risk rating:(1)
Noncriticized						$	29,625					97.9		%				$	42,223					95.4		%																$	71,848					96.5		%
Criticized performing						561						1.9						1,620						3.7																		2,181						2.9
Criticized nonperforming						38						0.1						410						0.9																		448						0.6
PCI loans						21						0.1						10						0.0																		31						0.0
Total						$	30,245					100.0		%				$	44,263					100.0		%																$	74,508					100.0		%

__________

(1)Criticized exposures correspond to the “Special Mention,” “Substandard” and “Doubtful” asset categories defined by bank regulatory authorities.

(2)Includes PPP loans of $238 million as of December 31, 2020.

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