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Goodwill and Intangible Assets - Goodwill Business Segments (Details) - USD ($)
$ in Millions
12 Months Ended
Dec. 31, 2019
Dec. 31, 2018
Dec. 31, 2020
Dec. 31, 2017
Goodwill [Line Items]        
Goodwill $ 14,653 $ 14,544 $ 14,653 $ 14,533
Acquisitions 107 33    
Reductions in goodwill related to divestitures (1) (17)    
Other adjustments 3 (5)    
Credit Card        
Goodwill [Line Items]        
Goodwill 5,088 5,060 5,088 5,032
Acquisitions 25 33    
Reductions in goodwill related to divestitures 0 0    
Other adjustments 3 (5)    
Consumer Banking        
Goodwill [Line Items]        
Goodwill 4,645 4,600 4,645 4,600
Acquisitions 46 0    
Reductions in goodwill related to divestitures (1) 0    
Other adjustments 0 0    
Commercial Banking        
Goodwill [Line Items]        
Goodwill 4,920 4,884 $ 4,920 $ 4,901
Acquisitions 36 0    
Reductions in goodwill related to divestitures 0 (17)    
Other adjustments $ 0 $ 0