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Business Segments and Revenue from Contracts with Customers (Tables) | 12 Months Ended
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Dec. 31, 2021
Segment Reporting [Abstract] |
Schedule of Segment Results and Reconciliation | The following table presents our business segment results for the years ended December 31, 2021, 2020 and 2019, selected balance sheet data as of December 31, 2021 and 2020, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits. Table 17.1: Segment Results and Reconciliation
|  | Year Ended December 31, 2021
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Net interest income (loss) |  | $ | 14,074 |  |  | $ | 8,448 |  |  | $ | 2,153 |  |  | $ | (504) |  |  | $ | 24,171 |
Non-interest income (loss) |  | 4,806 |  |  | 554 |  |  | 1,148 |  |  | (244) |  |  | 6,264 |
Total net revenue (loss)(2) |  | 18,880 |  |  | 9,002 |  |  | 3,301 |  |  | (748) |  |  | 30,435 |
Benefit for credit losses |  | (902) |  |  | (521) |  |  | (519) |  |  | (2) |  |  | (1,944) |
Non-interest expense |  | 9,621 |  |  | 4,711 |  |  | 1,815 |  |  | 423 |  |  | 16,570 |
Income (loss) from continuing operations before income taxes |  | 10,161 |  |  | 4,812 |  |  | 2,005 |  |  | (1,169) |  |  | 15,809 |
Income tax provision (benefit) |  | 2,403 |  |  | 1,136 |  |  | 473 |  |  | (597) |  |  | 3,415 |
Income (loss) from continuing operations, net of tax |  | $ | 7,758 |  |  | $ | 3,676 |  |  | $ | 1,532 |  |  | $ | (572) |  |  | $ | 12,394 |
Loans held for investment |  | $ | 114,772 |  |  | $ | 77,646 |  |  | $ | 84,922 |  |  | $ | 0 |  |  | $ | 277,340 |
Deposits |  | 0 |  |  | 256,407 |  |  | 44,809 |  |  | 9,764 |  |  | 310,980 |
|  | Year Ended December 31, 2020
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Net interest income (loss) |  | $ | 13,776 |  |  | $ | 7,238 |  |  | $ | 2,048 |  |  | $ | (149) |  |  | $ | 22,913 |
Non-interest income |  | 3,823 |  |  | 466 |  |  | 923 |  |  | 398 |  |  | 5,610 |
Total net revenue(2) |  | 17,599 |  |  | 7,704 |  |  | 2,971 |  |  | 249 |  |  | 28,523 |
Provision for credit losses |  | 7,327 |  |  | 1,753 |  |  | 1,181 |  |  | 3 |  |  | 10,264 |
Non-interest expense |  | 8,491 |  |  | 4,159 |  |  | 1,706 |  |  | 700 |  |  | 15,056 |
Income (loss) from continuing operations before income taxes |  | 1,781 |  |  | 1,792 |  |  | 84 |  |  | (454) |  |  | 3,203 |
Income tax provision (benefit) |  | 420 |  |  | 425 |  |  | 19 |  |  | (378) |  |  | 486 |
Income (loss) from continuing operations, net of tax |  | $ | 1,361 |  |  | $ | 1,367 |  |  | $ | 65 |  |  | $ | (76) |  |  | $ | 2,717 |
Loans held for investment |  | $ | 106,956 |  |  | $ | 68,888 |  |  | $ | 75,780 |  |  | $ | 0 |  |  | $ | 251,624 |
Deposits |  | 0 |  |  | 249,815 |  |  | 39,590 |  |  | 16,037 |  |  | 305,442 |
|  | Year Ended December 31, 2019
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Net interest income |  | $ | 14,461 |  |  | $ | 6,732 |  |  | $ | 1,983 |  |  | $ | 164 |  |  | $ | 23,340 |
Non-interest income (loss) |  | 3,888 |  |  | 643 |  |  | 831 |  |  | (109) |  |  | 5,253 |
Total net revenue(2) |  | 18,349 |  |  | 7,375 |  |  | 2,814 |  |  | 55 |  |  | 28,593 |
Provision for credit losses |  | 4,992 |  |  | 938 |  |  | 306 |  |  | 0 |  |  | 6,236 |
Non-interest expense |  | 9,271 |  |  | 4,091 |  |  | 1,699 |  |  | 422 |  |  | 15,483 |
Income (loss) from continuing operations before income taxes |  | 4,086 |  |  | 2,346 |  |  | 809 |  |  | (367) |  |  | 6,874 |
Income tax provision (benefit) |  | 959 |  |  | 547 |  |  | 188 |  |  | (353) |  |  | 1,341 |
Income (loss) from continuing operations, net of tax |  | $ | 3,127 |  |  | $ | 1,799 |  |  | $ | 621 |  |  | $ | (14) |  |  | $ | 5,533 |
Loans held for investment |  | $ | 128,236 |  |  | $ | 63,065 |  |  | $ | 74,508 |  |  | $ | 0 |  |  | $ | 265,809 |
Deposits |  | 0 |  |  | 213,099 |  |  | 32,134 |  |  | 17,464 |  |  | 262,697 |
__________ (1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category. (2)Total net revenue was reduced by $629 million and $1.1 billion for the years ended December 31, 2021 and 2020, respectively, for credit card finance charges and fees charged off as uncollectible and by $1.4 billion for the year ended December 31, 2019, for the estimated uncollectible amount of billed finance charges and fees and related losses.
Disaggregation of Revenue | The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the years ended December 31, 2021, 2020 and 2019. Table 17.2: Revenue from Contracts with Customers and Reconciliation to Segment Results
|  | Year Ended December 31, 2021
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Contract revenue: |  |  |  |  |  |  |  |  |  |
Interchange fees, net(2) |  | $ | 3,497 |  |  | $ | 267 |  |  | $ | 96 |  |  | $ | 0 |  |  | $ | 3,860 |
Service charges and other customer-related fees |  | 0 |  |  | 171 |  |  | 287 |  |  | (1) |  |  | 457 |
Other |  | 383 |  |  | 75 |  |  | 5 |  |  | 0 |  |  | 463 |
Total contract revenue |  | 3,880 |  |  | 513 |  |  | 388 |  |  | (1) |  |  | 4,780 |
Revenue (reduction) from other sources |  | 926 |  |  | 41 |  |  | 760 |  |  | (243) |  |  | 1,484 |
Total non-interest income (loss) |  | $ | 4,806 |  |  | $ | 554 |  |  | $ | 1,148 |  |  | $ | (244) |  |  | $ | 6,264 |
|  | Year Ended December 31, 2020
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Contract revenue: |  |  |  |  |  |  |  |  |  |
Interchange fees, net(2) |  | $ | 2,747 |  |  | $ | 209 |  |  | $ | 63 |  |  | $ | (2) |  |  | $ | 3,017 |
Service charges and other customer-related fees |  | 0 |  |  | 188 |  |  | 175 |  |  | (1) |  |  | 362 |
Other |  | 315 |  |  | 39 |  |  | 4 |  |  | 0 |  |  | 358 |
Total contract revenue |  | 3,062 |  |  | 436 |  |  | 242 |  |  | (3) |  |  | 3,737 |
Revenue from other sources |  | 761 |  |  | 30 |  |  | 681 |  |  | 401 |  |  | 1,873 |
Total non-interest income |  | $ | 3,823 |  |  | $ | 466 |  |  | $ | 923 |  |  | $ | 398 |  |  | $ | 5,610 |
|  | Year Ended December 31, 2019
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Contract revenue: |  |  |  |  |  |  |  |  |  |
Interchange fees, net(2) |  | $ | 2,925 |  |  | $ | 205 |  |  | $ | 55 |  |  | $ | (6) |  |  | $ | 3,179 |
Service charges and other customer-related fees |  | 0 |  |  | 298 |  |  | 120 |  |  | (1) |  |  | 417 |
Other |  | 120 |  |  | 101 |  |  | 3 |  |  | 0 |  |  | 224 |
Total contract revenue |  | 3,045 |  |  | 604 |  |  | 178 |  |  | (7) |  |  | 3,820 |
Revenue (reduction) from other sources |  | 843 |  |  | 39 |  |  | 653 |  |  | (102) |  |  | 1,433 |
Total non-interest income (loss) |  | $ | 3,888 |  |  | $ | 643 |  |  | $ | 831 |  |  | $ | (109) |  |  | $ | 5,253 |
__________ (1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category. (2)Interchange fees are presented net of customer reward expenses of $6.4 billion for the year ended December 31, 2021 and $4.9 billion for both the years ended December 31, 2020 and 2019.

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