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Business Segments and Revenue from Contracts with Customers (Tables) | 12 Months Ended
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Dec. 31, 2023
Segment Reporting [Abstract] |
Schedule of Segment Results and Reconciliation | The following table presents our business segment results for the years ended December 31, 2023, 2022 and 2021, selected balance sheet data as of December 31, 2023 and 2022, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits. Table 17.1: Segment Results and Reconciliation
|  | Year Ended December 31, 2023
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Net interest income (loss) |  | $ | 19,729 |  |  | $ | 8,713 |  |  | $ | 2,518 |  |  | $ | (1,719) |  |  | $ | 29,241 |
Non-interest income |  | 5,940 |  |  | 589 |  |  | 1,002 |  |  | 15 |  |  | 7,546 |
Total net revenue (loss)(2) |  | 25,669 |  |  | 9,302 |  |  | 3,520 |  |  | (1,704) |  |  | 36,787 |
Provision for credit losses |  | 8,651 |  |  | 1,169 |  |  | 605 |  |  | 1 |  |  | 10,426 |
Non-interest expense |  | 12,490 |  |  | 5,178 |  |  | 2,011 |  |  | 637 |  |  | 20,316 |
Income (loss) from continuing operations before income taxes |  | 4,528 |  |  | 2,955 |  |  | 904 |  |  | (2,342) |  |  | 6,045 |
Income tax provision (benefit) |  | 1,071 |  |  | 697 |  |  | 213 |  |  | (823) |  |  | 1,158 |
Income (loss) from continuing operations, net of tax |  | $ | 3,457 |  |  | $ | 2,258 |  |  | $ | 691 |  |  | $ | (1,519) |  |  | $ | 4,887 |
Loans held for investment |  | $ | 154,547 |  |  | $ | 75,437 |  |  | $ | 90,488 |  |  | $ | 0 |  |  | $ | 320,472 |
Deposits |  | 0 |  |  | 296,171 |  |  | 32,712 |  |  | 19,530 |  |  | 348,413 |
|  | Year Ended December 31, 2022
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Net interest income (loss) |  | $ | 16,584 |  |  | $ | 8,965 |  |  | $ | 2,461 |  |  | $ | (896) |  |  | $ | 27,114 |
Non-interest income (loss) |  | 5,771 |  |  | 469 |  |  | 1,129 |  |  | (233) |  |  | 7,136 |
Total net revenue (loss)(2) |  | 22,355 |  |  | 9,434 |  |  | 3,590 |  |  | (1,129) |  |  | 34,250 |
Provision (benefit) for credit losses |  | 4,265 |  |  | 1,173 |  |  | 415 |  |  | (6) |  |  | 5,847 |
Non-interest expense |  | 11,627 |  |  | 5,312 |  |  | 2,070 |  |  | 154 |  |  | 19,163 |
Income (loss) from continuing operations before income taxes |  | 6,463 |  |  | 2,949 |  |  | 1,105 |  |  | (1,277) |  |  | 9,240 |
Income tax provision (benefit) |  | 1,536 |  |  | 699 |  |  | 262 |  |  | (617) |  |  | 1,880 |
Income (loss) from continuing operations, net of tax |  | $ | 4,927 |  |  | $ | 2,250 |  |  | $ | 843 |  |  | $ | (660) |  |  | $ | 7,360 |
Loans held for investment |  | $ | 137,730 |  |  | $ | 79,925 |  |  | $ | 94,676 |  |  | $ | 0 |  |  | $ | 312,331 |
Deposits |  | 0 |  |  | 270,592 |  |  | 40,808 |  |  | 21,592 |  |  | 332,992 |
|  | Year Ended December 31, 2021
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Net interest income (loss) |  | $ | 14,074 |  |  | $ | 8,448 |  |  | $ | 2,153 |  |  | $ | (504) |  |  | $ | 24,171 |
Non-interest income (loss) |  | 4,806 |  |  | 554 |  |  | 1,148 |  |  | (244) |  |  | 6,264 |
Total net revenue (loss)(2) |  | 18,880 |  |  | 9,002 |  |  | 3,301 |  |  | (748) |  |  | 30,435 |
Benefit for credit losses |  | (902) |  |  | (521) |  |  | (519) |  |  | (2) |  |  | (1,944) |
Non-interest expense |  | 9,621 |  |  | 4,711 |  |  | 1,815 |  |  | 423 |  |  | 16,570 |
Income (loss) from continuing operations before income taxes |  | 10,161 |  |  | 4,812 |  |  | 2,005 |  |  | (1,169) |  |  | 15,809 |
Income tax provision (benefit) |  | 2,403 |  |  | 1,136 |  |  | 473 |  |  | (597) |  |  | 3,415 |
Income (loss) from continuing operations, net of tax |  | $ | 7,758 |  |  | $ | 3,676 |  |  | $ | 1,532 |  |  | $ | (572) |  |  | $ | 12,394 |
Loans held for investment |  | $ | 114,772 |  |  | $ | 77,646 |  |  | $ | 84,922 |  |  | $ | 0 |  |  | $ | 277,340 |
Deposits |  | 0 |  |  | 256,407 |  |  | 44,809 |  |  | 9,764 |  |  | 310,980 |
_________ (1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category. (2)Total net revenue was reduced by $1.9 billion, $946 million and $629 million for the years ended December 31, 2023, 2022 and 2021, respectively, for credit card finance charges and fees charged off as uncollectible.
Disaggregation of Revenue | The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the years ended December 31, 2023, 2022 and 2021. Table 17.2: Revenue from Contracts with Customers and Reconciliation to Segment Results
|  | Year Ended December 31, 2023
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Contract revenue: |  |  |  |  |  |  |  |  |  |
Interchange fees, net(2) |  | $ | 4,333 |  |  | $ | 367 |  |  | $ | 91 |  |  | $ | 2 |  |  | $ | 4,793 |
Service charges and other customer-related fees |  | 0 |  |  | 86 |  |  | 222 |  |  | (2) |  |  | 306 |
Other |  | 413 |  |  | 102 |  |  | 31 |  |  | 0 |  |  | 546 |
Total contract revenue (loss) |  | 4,746 |  |  | 555 |  |  | 344 |  |  | 0 |  |  | 5,645 |
Revenue from other sources |  | 1,194 |  |  | 34 |  |  | 658 |  |  | 15 |  |  | 1,901 |
Total non-interest income |  | $ | 5,940 |  |  | $ | 589 |  |  | $ | 1,002 |  |  | $ | 15 |  |  | $ | 7,546 |
|  | Year Ended December 31, 2022
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Contract revenue: |  |  |  |  |  |  |  |  |  |
Interchange fees, net(2) |  | $ | 4,178 |  |  | $ | 320 |  |  | $ | 109 |  |  | $ | (1) |  |  | $ | 4,606 |
Service charges and other customer-related fees |  | 0 |  |  | 91 |  |  | 236 |  |  | 0 |  |  | 327 |
Other |  | 395 |  |  | 74 |  |  | 16 |  |  | (1) |  |  | 484 |
Total contract revenue (loss) |  | 4,573 |  |  | 485 |  |  | 361 |  |  | (2) |  |  | 5,417 |
Revenue (reduction) from other sources |  | 1,198 |  |  | (16) |  |  | 768 |  |  | (231) |  |  | 1,719 |
Total non-interest income (loss) |  | $ | 5,771 |  |  | $ | 469 |  |  | $ | 1,129 |  |  | $ | (233) |  |  | $ | 7,136 |
|  | Year Ended December 31, 2021
(Dollars in millions) |  | Credit Card |  | Consumer Banking |  | Commercial Banking(1) |  | Other(1) |  | Consolidated Total
Contract revenue: |  |  |  |  |  |  |  |  |  |
Interchange fees, net(2) |  | $ | 3,497 |  |  | $ | 267 |  |  | $ | 96 |  |  | $ | 0 |  |  | $ | 3,860 |
Service charges and other customer-related fees |  | 0 |  |  | 171 |  |  | 287 |  |  | (1) |  |  | 457 |
Other |  | 383 |  |  | 75 |  |  | 5 |  |  | 0 |  |  | 463 |
Total contract revenue (loss) |  | 3,880 |  |  | 513 |  |  | 388 |  |  | (1) |  |  | 4,780 |
Revenue (reduction) from other sources |  | 926 |  |  | 41 |  |  | 760 |  |  | (243) |  |  | 1,484 |
Total non-interest income (loss) |  | $ | 4,806 |  |  | $ | 554 |  |  | $ | 1,148 |  |  | $ | (244) |  |  | $ | 6,264 |
__________ (1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category. (2)Interchange fees are presented net of customer reward expenses of $8.2 billion, $7.6 billion and $6.4 billion for the years ended December 31, 2023, 2022 and 2021, respectively.

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