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Business Segments and Revenue from Contracts with Customers - Segment Results and Reconciliation (Details) - USD ($)
$ in Millions
 3 Months Ended 9 Months Ended
Sep. 30, 2024
Sep. 30, 2023
Sep. 30, 2024
Sep. 30, 2023
Dec. 31, 2023
Segment Reporting Information [Line Items]          
Net interest income (loss) $ 8,076 $ 7,423 $ 23,110 $ 21,722  
Non-interest income (loss) 1,938 1,943 5,812 5,559  
Total net revenue (loss) 10,014 9,366 28,922 27,281  
Provision for credit losses 2,482 2,284 9,074 7,569  
Non-interest expense 5,314 4,860 15,397 14,599  
Income (loss) from continuing operations before income taxes 2,218 2,222 4,451 5,113  
Income tax provision (benefit) 441 432 797 932  
Income (loss) from continuing operations, net of tax 1,777 1,790 3,654 4,181  
Loans held for investment 320,243 314,780 320,243 314,780  
Deposits 353,631 346,011 353,631 346,011 $ 348,413
Uncollectible portion of billed finance charges and fees 624 449 1,900 1,300  
Operating segments | Credit Card          
Segment Reporting Information [Line Items]          
Net interest income (loss) 5,743 5,114 16,309 14,498  
Non-interest income (loss) 1,509 1,513 4,491 4,375  
Total net revenue (loss) 7,252 6,627 20,800 18,873  
Provision for credit losses 2,084 1,953 7,888 6,298  
Non-interest expense 3,367 3,015 9,730 9,073  
Income (loss) from continuing operations before income taxes 1,801 1,659 3,182 3,502  
Income tax provision (benefit) 427 393 756 830  
Income (loss) from continuing operations, net of tax 1,374 1,266 2,426 2,672  
Loans held for investment 156,651 146,783 156,651 146,783  
Deposits 0 0 0 0  
Operating segments | Consumer Banking          
Segment Reporting Information [Line Items]          
Net interest income (loss) 2,028 2,133 6,064 6,762  
Non-interest income (loss) 182 142 513 426  
Total net revenue (loss) 2,210 2,275 6,577 7,188  
Provision for credit losses 351 213 1,107 747  
Non-interest expense 1,331 1,262 3,827 3,776  
Income (loss) from continuing operations before income taxes 528 800 1,643 2,665  
Income tax provision (benefit) 125 189 388 629  
Income (loss) from continuing operations, net of tax 403 611 1,255 2,036  
Loans held for investment 76,758 76,844 76,758 76,844  
Deposits 309,569 290,789 309,569 290,789  
Operating segments | Commercial Banking          
Segment Reporting Information [Line Items]          
Net interest income (loss) 596 621 1,804 1,901  
Non-interest income (loss) 292 288 844 757  
Total net revenue (loss) 888 909 2,648 2,658  
Provision for credit losses 48 116 80 521  
Non-interest expense 495 512 1,493 1,524  
Income (loss) from continuing operations before income taxes 345 281 1,075 613  
Income tax provision (benefit) 82 67 254 145  
Income (loss) from continuing operations, net of tax 263 214 821 468  
Loans held for investment 86,834 91,153 86,834 91,153  
Deposits 30,598 36,035 30,598 36,035  
Other          
Segment Reporting Information [Line Items]          
Net interest income (loss) (291) (445) (1,067) (1,439)  
Non-interest income (loss) (45) 0 (36) 1  
Total net revenue (loss) (336) (445) (1,103) (1,438)  
Provision for credit losses (1) 2 (1) 3  
Non-interest expense 121 71 347 226  
Income (loss) from continuing operations before income taxes (456) (518) (1,449) (1,667)  
Income tax provision (benefit) (193) (217) (601) (672)  
Income (loss) from continuing operations, net of tax (263) (301) (848) (995)  
Loans held for investment 0 0 0 0  
Deposits $ 13,464 $ 19,187 $ 13,464 $ 19,187