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Business Segments and Revenue from Contracts with Customers - Segment Results and Reconciliation (Details) - USD ($)
$ in Millions
 12 Months Ended
Dec. 31, 2024
Dec. 31, 2023
Dec. 31, 2022
Segment Reporting Information [Line Items]      
Net interest income (loss) $ 31,208 $ 29,241 $ 27,114
Non-interest income (loss) 7,904 7,546 7,136
Total net revenue (loss) 39,112 36,787 34,250
Provision for credit losses 11,716 10,426 5,847
Non-interest expense 21,486 20,316 19,163
Income (loss) from continuing operations before income taxes 5,910 6,045 9,240
Income tax provision (benefit) 1,163 1,158 1,880
Income (loss) from continuing operations, net of tax 4,747 4,887 7,360
Loans held for investment 327,775 320,472 312,331
Deposits 362,707 348,413 332,992
Uncollectible portion of billed finance charges and fees 2,600 1,900 946
Operating segments | Credit Card      
Segment Reporting Information [Line Items]      
Net interest income (loss) 22,088 19,729 16,584
Non-interest income (loss) 6,076 5,940 5,771
Total net revenue (loss) 28,164 25,669 22,355
Provision for credit losses 10,272 8,651 4,265
Non-interest expense 13,576 12,490 11,627
Income (loss) from continuing operations before income taxes 4,316 4,528 6,463
Income tax provision (benefit) 1,024 1,071 1,536
Income (loss) from continuing operations, net of tax 3,292 3,457 4,927
Loans held for investment 162,508 154,547 137,730
Deposits 0 0 0
Operating segments | Consumer Banking      
Segment Reporting Information [Line Items]      
Net interest income (loss) 8,023 8,713 8,965
Non-interest income (loss) 695 589 469
Total net revenue (loss) 8,718 9,302 9,434
Provision for credit losses 1,435 1,169 1,173
Non-interest expense 5,372 5,178 5,312
Income (loss) from continuing operations before income taxes 1,911 2,955 2,949
Income tax provision (benefit) 451 697 699
Income (loss) from continuing operations, net of tax 1,460 2,258 2,250
Loans held for investment 78,092 75,437 79,925
Deposits 318,329 296,171 270,592
Operating segments | Commercial Banking      
Segment Reporting Information [Line Items]      
Net interest income (loss) 2,391 2,518 2,461
Non-interest income (loss) 1,210 1,002 1,129
Total net revenue (loss) 3,601 3,520 3,590
Provision for credit losses 8 605 415
Non-interest expense 2,011 2,011 2,070
Income (loss) from continuing operations before income taxes 1,582 904 1,105
Income tax provision (benefit) 373 213 262
Income (loss) from continuing operations, net of tax 1,209 691 843
Loans held for investment 87,175 90,488 94,676
Deposits 31,691 32,712 40,808
Other      
Segment Reporting Information [Line Items]      
Net interest income (loss) (1,294) (1,719) (896)
Non-interest income (loss) (77) 15 (233)
Total net revenue (loss) (1,371) (1,704) (1,129)
Provision for credit losses 1 1 (6)
Non-interest expense 527 637 154
Income (loss) from continuing operations before income taxes (1,899) (2,342) (1,277)
Income tax provision (benefit) (685) (823) (617)
Income (loss) from continuing operations, net of tax (1,214) (1,519) (660)
Loans held for investment 0 0 0
Deposits $ 12,687 $ 19,530 $ 21,592