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Business Segments and Revenue from Contracts with Customers (Tables)

12 Months Ended

Dec. 31, 2024

Segment Reporting [Abstract]

Schedule of Segment Results and Reconciliation

The following table presents our business segment results for the years ended December 31, 2024, 2023 and 2022, selected balance sheet data as of December 31, 2024 and 2023, and a reconciliation of our total business segment results to our reported consolidated income from continuing operations, loans held for investment and deposits.

Table 18.1: Segment Results and Reconciliation

						Year Ended December 31, 2024
(Dollars in millions)						Credit Card						Consumer Banking						Commercial Banking(1)						Other(1)						Consolidated Total
Net interest income (loss)						$	22,088					$	8,023					$	2,391					$	(1,294)					$	31,208
Non-interest income (loss)						6,076						695						1,210						(77)						7,904
Total net revenue (loss)(2)						28,164						8,718						3,601						(1,371)						39,112
Provision for credit losses						10,272						1,435						8						1						11,716
Non-interest expense						13,576						5,372						2,011						527						21,486
Income (loss) from continuing operations before income taxes						4,316						1,911						1,582						(1,899)						5,910
Income tax provision (benefit)						1,024						451						373						(685)						1,163
Income (loss) from continuing operations, net of tax						$	3,292					$	1,460					$	1,209					$	(1,214)					$	4,747
Loans held for investment						$	162,508					$	78,092					$	87,175					$	0					$	327,775
Deposits						0						318,329						31,691						12,687						362,707

                                                                                                                                                                                                                                                                                                                                                                                                                                    

						Year Ended December 31, 2023
(Dollars in millions)						Credit Card						Consumer Banking						Commercial Banking(1)						Other(1)						Consolidated Total
Net interest income (loss)						$	19,729					$	8,713					$	2,518					$	(1,719)					$	29,241
Non-interest income						5,940						589						1,002						15						7,546
Total net revenue (loss)(2)						25,669						9,302						3,520						(1,704)						36,787
Provision for credit losses						8,651						1,169						605						1						10,426
Non-interest expense						12,490						5,178						2,011						637						20,316
Income (loss) from continuing operations before income taxes						4,528						2,955						904						(2,342)						6,045
Income tax provision (benefit)						1,071						697						213						(823)						1,158
Income (loss) from continuing operations, net of tax						$	3,457					$	2,258					$	691					$	(1,519)					$	4,887
Loans held for investment						$	154,547					$	75,437					$	90,488					$	0					$	320,472
Deposits						0						296,171						32,712						19,530						348,413

						Year Ended December 31, 2022
(Dollars in millions)						Credit Card						Consumer Banking						Commercial Banking(1)						Other(1)						Consolidated Total
Net interest income (loss)						$	16,584					$	8,965					$	2,461					$	(896)					$	27,114
Non-interest income (loss)						5,771						469						1,129						(233)						7,136
Total net revenue (loss)(2)						22,355						9,434						3,590						(1,129)						34,250
Provision (benefit) for credit losses						4,265						1,173						415						(6)						5,847
Non-interest expense						11,627						5,312						2,070						154						19,163
Income (loss) from continuing operations before income taxes						6,463						2,949						1,105						(1,277)						9,240
Income tax provision (benefit)						1,536						699						262						(617)						1,880
Income (loss) from continuing operations, net of tax						$	4,927					$	2,250					$	843					$	(660)					$	7,360
Loans held for investment						$	137,730					$	79,925					$	94,676					$	0					$	312,331
Deposits						0						270,592						40,808						21,592						332,992

_________

(1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.

(2)Total net revenue was reduced by $2.6 billion, $1.9 billion and $946 million for the years ended December 31, 2024, 2023 and 2022, respectively, for credit card finance charges and fees charged off as uncollectible.

Disaggregation of Revenue

The following table presents revenue from contracts with customers and a reconciliation to non-interest income by business segment for the years ended December 31, 2024, 2023 and 2022.

Table 18.2: Revenue from Contracts with Customers and Reconciliation to Segment Results

						Year Ended December 31, 2024
(Dollars in millions)						Credit Card						Consumer Banking						Commercial Banking(1)						Other(1)						Consolidated Total
Contract revenue:
Interchange fees, net(2)						$	4,340					$	434					$	106					$	2					$	4,882
Service charges and other customer-related fees						0						88						372						0						460
Other						413						142						18						0						573
Total contract revenue						4,753						664						496						2						5,915
Revenue (reduction) from other sources						1,323						31						714						(79)						1,989
Total non-interest income (loss)						$	6,076					$	695					$	1,210					$	(77)					$	7,904

						Year Ended December 31, 2023
(Dollars in millions)						Credit Card						Consumer Banking						Commercial Banking(1)						Other(1)						Consolidated Total
Contract revenue:
Interchange fees, net(2)						$	4,333					$	367					$	91					$	2					$	4,793
Service charges and other customer-related fees						0						86						222						(2)						306
Other						413						102						31						0						546
Total contract revenue (loss)						4,746						555						344						0						5,645
Revenue from other sources						1,194						34						658						15						1,901
Total non-interest income						$	5,940					$	589					$	1,002					$	15					$	7,546

						Year Ended December 31, 2022
(Dollars in millions)						Credit Card						Consumer Banking						Commercial Banking(1)						Other(1)						Consolidated Total
Contract revenue:
Interchange fees, net(2)						$	4,178					$	320					$	109					$	(1)					$	4,606
Service charges and other customer-related fees						0						91						236						0						327
Other						395						74						16						(1)						484
Total contract revenue (loss)						4,573						485						361						(2)						5,417
Revenue (reduction) from other sources						1,198						(16)						768						(231)						1,719
Total non-interest income (loss)						$	5,771					$	469					$	1,129					$	(233)					$	7,136

__________

(1)Some of our commercial investments generate tax-exempt income, tax credits or other tax benefits. Accordingly, we present our Commercial Banking revenue and yields on a taxable-equivalent basis, calculated using the federal statutory tax rate of 21% and state taxes where applicable, with offsetting reductions to the Other category.

(2)Interchange fees are presented net of customer reward expenses of $9.0 billion, $8.2 billion and $7.6 billion for the years ended December 31, 2024, 2023 and 2022, respectively.

X

- Definition

Tabular disclosure of disaggregation of revenue into categories depicting how nature, amount, timing, and uncertainty of revenue and cash flows are affected by economic factor.

+ References

Reference 1: http://www.xbrl.org/2009/role/commonPracticeRef
-Topic 606
-SubTopic 10
-Name Accounting Standards Codification
-Section 50
-Paragraph 5
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147479806/606-10-50-5

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Tabular disclosure of the profit or loss and total assets for each reportable segment. An entity discloses certain information on each reportable segment if the amounts (a) are included in the measure of segment profit or loss reviewed by the chief operating decision maker or (b) are otherwise regularly provided to the chief operating decision maker, even if not included in that measure of segment profit or loss.

+ References

Reference 1: http://fasb.org/us-gaap/role/ref/legacyRef
-Name Accounting Standards Codification
-Topic 280
-SubTopic 10
-Section 50
-Paragraph 25
-Publisher FASB
-URI https://asc.fasb.org/1943274/2147482810/280-10-50-25

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-Name Accounting Standards Codification
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